• Monitor computer system jobs, daily and nightly updates, and routine processes to ensure end-of-job completion
• Identify problems or errors immediately to ensure quick resolution by correcting problems or immediately notifying the supervisor, on-call personnel, or vendor support
• Initiate and monitor tasks/updates on the IBM iSeries for daily, nightly, weekly, monthly, and annual processes
• Update processes and procedures
• Understand and decipher file movement logic, as well as program/process workflows
• Monitor timely transmission and reception of scheduled files to and from various sources/vendors
• Process, archive, and distribute notices and reports
• Respond to and monitor basic Service Desk requests
• Maintain Data Center daily activity logs, including tracking work being performed
• Process, manage, and validate core banking system and 3rd party processes for archiving into the document storage system
• Perform SCM user enablement for end users
• Assists with communication for application disruptions
• Aware of departmental Operational Level Agreements (OLAs) and OLA tracking
• Aware of departmental Service Level Agreements (SLA’s) and holds themselves accountable for tracking and measuring
• Provide documentation for regulatory audits

Skills: System Monitoring, Incident Resolution, iSeries Operations, Process Updates, Workflow Analysis, File Management, Report Distribution, Service Support

• Enter commands on systems such as PC, Windows servers, and IBM iSeries systems. 
• Operate peripheral equipment such as tape drives, printers in a data center environment.
• Maintain the operations of various servers, IBM iSeries systems, and network components to ensure proper function and availability to end-users. 
• Utilize various monitoring tools, such as directly reviewing system console messages, event logs, email alerts, and audible alarms from the data center environment.
• Enter commands on systems to run system processing for business operations on a daily, weekly, and monthly basis.
• Provide first-level support to end-users having issues such as connectivity to various servers or systems, analysis and correction of automated interfaces or printing issues, and analysis and correction of user logon issues.
• Perform functional iSeries tasks on multiple systems and partitions using a 5250 console and multiple HMC consoles
• Monitor disk utilization of all iSeries and Windows servers daily.
• Monitor High Availability (HA) environment for Series, including Vision Solutions Mimix, Windows, VMware Environment, and HPE 3PAR SAN management, including Zerto.
• Observe Data Center equipment and systems for error messages and processing errors.
• Troubleshoot problems and take appropriate actions to rectify the problem while notifying affected personnel as well as the Computer Operations Manager.
• Load peripheral equipment with selected materials such as labels, checks, printer paper, and media tapes for operating runs.
• Utilize Disk to Disk Unitrends and Tape Back Up, CA Arcserve, performs rotational backups (Daily, weekly, monthly, yearly, and special) of primary iSeries and Windows Servers, both Virtual and physical.
• Document problems in the IT Ticketing system and maintain the data center "Operations Run Book"
• Administer the Help Desk Support system and forward requests accordingly.
• Apply system updates, patches, and upgrades under the manager's guidance.
• Participate in annual Disaster Recovery test, utilizing operational skills to execute commands for system failover.
• Administrate MS Windows running on an HPE Blade Center and HPE 3Par SAN in VMware 6. X cluster environment.

Skills: System Command Entry, Peripheral Operations, Server Maintenance, System Monitoring, First-Level Support, Disk Monitoring, Backup Management, Help Desk Administration

• Support the automation products and associated UNIX scripting in a technical capacity.
• Maintain and develop UNIX scripts to increase the efficiency within the scope
• Maintain documentation in the daily/monthly operations electronic run sheets and the XP DCU Computer Operations Manual, and communicate changes with the team.
• Work with the Server Administrators to maintain the automation SQL database for the live and test servers within the operations environment.
• Respond to and address after-hours emergency trouble calls relating to the computer operations automation processing.
• Perform backup/restoration procedures for Production and Test environments.
• Cover work shift of other Operations staff, nights/weekends.
• Troubleshoot user or automation product and any other core-related applications.
• Work with the Application Support Team for the coordination and execution of all core operations system testing.
• Document all Unix server problems to assist in resolution, escalating to Server Administrators.
• Cross-train other IS staff.
• Implement and update schedules/procedures as well as maintain and verify the OpCon job scheduling system.
• Work with all areas of the IS department to follow protocol for promoting new programs/applications to production schedules.
• Monitor/trouble-shoot and assist in the repair of all delivery systems with a focus on ensuring they are constantly running.
• Complete all required Bank Secrecy Act-related training annually and maintain knowledge of current BSA policies

Skills: UNIX Scripting, Automation Support, Documentation Maintenance, SQL Database Support, Backup & Restoration, Troubleshooting, Job Scheduling, Cross-Training

• Monitor and operate the computing system’s consoles and peripheral equipment, such as disk, tape, and printer. 
• Use system monitoring and management tools to ensure the proper execution and performance of the systems, jobs, and processes.
• Perform checkout functions during scheduled system checkouts, upgrades, and changes.
• Maintain operation and production control logs and documentation.
• Log and escalate application, system, job, or process problems to the appropriate ITS staff.
• Effectively utilize the high-speed printers and print output.

Skills: Console Operations, Peripheral Management, System Monitoring, Checkout Functions, Log Maintenance, Documentation Control, Issue Escalation, Print Management

• Efficiently support, operate, and control Encova’s mainframe and distributed computer systems in an enterprise environment.
• Use state-of-the-art tools, monitor batch processing, file transfers, network performance, and connectivity
• Monitor Data Center environmental equipment and physical security.
• Coordinate issue resolution with IT Support Staff, including support personnel call-out and issue escalation when needed.
• Perform approved system changes.

Skills: System Operations, Batch Monitoring, File Transfer Support, Network Monitoring, Environmental Monitoring, Security Monitoring, Issue Coordination, System Changes

• Experience performing the duties of a Computer Operator
• Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certification IAW DoD 8570.01-M and BBP 05-PR-M-0002
• Ability to organize, prioritize, and meet deadlines
• Capable of conveying complex information in a simplistic manner
• Strong critical thinking and problem-solving skills
• Strong self-starter requiring minimal supervision
• Able to take proactive measures to prevent problems rather than being reactive by nature

Qualifications: BS in Information Technology with 2 years of Experience

• Familiarity with working in an Active Directory environment.
• Familiarity working with Windows Server 2008 R2 and Windows Server 2012.
• Experience with the BMC Remedy Action/Request Tool
• Experience with either or both the AMVER and SANS applications
• Experience with NimSoft or other monitoring systems
• Use of the Deltek timekeeping system
• Familiarity with ITIL v3 Framework
• Existing knowledge of USCG Business and Support systems
• Technical customer support/help desk experience
• Proficiency in data entry

Qualifications: BS in Computer Engineering with 5 years of Experience

• Proven track record of high-quality customer service skills in one or more military communications environments.
• Basic knowledge of and experience with Department of Defense and/or U.S. Air Force messaging and messaging systems.
• Technical and communications skills to effectively interface with internal and external customers at all levels.
• Knowledge of and successful experience with Department of Defense cryptographic equipment and related material handling and use.
• Knowledge of and successful experience with troubleshooting computer systems and networks.
• Successful experience in a high-visibility, mission-focused environment where system availability is closely monitored and prioritized.
• Successful experience handling and protecting highly classified information, data, and systems.
• Able to work flexible shifts and days, including weekends and holidays.
• Able to work efficiently alongside peers and leaders in a team environment.
• Able and willing to quickly respond to customer direction and requests.
• Must possess (or be able to attain within 6 months of hire) a current Security+ CE certification following DoD 8570 Information Assurance Workforce Improvement Program, IAT Level II.
• Experience interfacing with high-level Air Force active duty and civilian customers
• Familiarity with military customs and courtesies

Qualifications: BS in Software Engineering with 8 years of Experience

• AS Information Systems experience.
• Related experience must include tape and disk backups, spooler utilities, file transfers, and customer interface
• Data entry experience with the keyboard.
• Good understanding of principles of information processing and the inter-relations of computer components, mainframe technology, and operating systems, and able to self-learn new technologies.
• Organizational skills, able to manage time and tasks to meet established schedules, prioritize appropriately, and maintain orderliness of the workspace.
• Communicate effectively in English in written and verbal form, in person and by phone.
• Interact professionally with customers even under stress, establish and maintain good working relationships, collaborate effectively in a team environment, and resolve conflicts appropriately and timely manner.
• Must maintain confidentiality.
• Able to analyze and apply problem-solving techniques to new situations, and able to make sound judgments.
• Arithmetic, calculate and understand basic statistics - percent, rate

Qualifications: BS in Computer Science with 4 years of Experience

• Experience in a role as a computer network operator, possessing extensive penetration testing skills/experience to conduct vulnerability assessments leading to approved operational plans.
• Leverage previous military or IC computer network exploitation training to analyze attacks against networks and develop countermeasures.
• Well-versed in the use of network security technologies such as firewalls, proxies, IPchains, iptables, SNORT, NMAP, and related technologies.
• Experience managing and installing network technologies such as routers, switches, database servers, and related technologies.
• Proficient with installation, management, and have development knowledge of technologies such as Apache or ISS web servers, web development (Perl, Java, XML/XSL).
• Ability to train staff and contractors on methodology, development, equipment functionality, and deconfliction.
• Experience in obtaining and maintaining the Network Infrastructure as a platform
• Understanding of technical specifications and careful planning usage of infrastructure.
• Understanding the functionality and limits of available tools and techniques.
• Understanding of technical risk assessment.
• Understanding of various types of computer operations.
• Experience conducting business in a virtual environment while maintaining OPSEC.
• General understanding of the overall functions of the organization.
• Understanding the basic authorities governing computer operations.
• Understanding of computer network architecture.
• Understanding the basic Internet functionality, ISPs, and network traffic.
• Possess system administration level knowledge of operating systems (i.e., Windows, Unix, Linux, Mac OS, Mobile OS’s, etc.)
• Ability to recognize key telecommunication systems and key data communications components.
• Ability to convey information clearly and concisely, both verbally and in writing.
• Understanding of fundamental technical network analysis.
• Understanding of current US laws and regulations governing the Internet.

Qualifications: BS in Information Systems with 12 years of Experience