Job Summary:

• Ensure all staff are fully up to date with details of all contingency procedures within the Comms Centre
• Accurate data inputting/record keeping.
• Measurably increase print media exposure to achieve higher “front-of-mind” levels in the marketplace.
• Work with field locations and corporate staff to create one off press releases on UniFirst news (local or national)
• Becoming the voice of UniFirst public relations/publicity on a corporate and local level, utilizing various print media 
• Build relationships with key trade media editors to increase likelihood of exposure
• Act as liaison with local reporters preparing features on UniFirst on UniFirst and/or UniFirst locations
• Create newsworthy content and materials to pique editor interest
• Manage responses to messages, comments, and mentions on all platforms, as well as managing media inquiries and interview requests.
• Act as liaison between UniFirst marketing department and locations regarding local press relations and locally budgeted advertising opportunities.
• Supervise research efforts and copywriting, editing, and proofing duties for other marketing communications projects.
• Assist Director of Marketing and Communications, in meeting additional corporate-wide marketing support requirements.
• Oversight of media monitoring with rapid response recommendations for clients, including reporter pitch ideas and social posts

Skills on Resume: 

• Contingency Procedure Management (Soft Skills)
• Accurate Data Management (Hard Skills)
• Media Exposure and Publicity (Hard Skills)
• Press Release Creation (Hard Skills)
• Public Relations and Media Relations (Soft Skills)
• Content Creation (Hard Skills)
• Social Media and Media Inquiries Management (Hard Skills)
• Marketing Communications Support (Hard Skills)

Job Summary:

• Assist with the completion of appropriate forms and reports that are not considered essential functions.
• Designate a replacement and attend all required Manager meetings.
• Inventory and request needed supplies to perform department tasks.
• Maintains a high profile as a knowledge mentor, motivator and lead-by-example staff leader.
• Creating all kinds of articles, newsletters, videos and other relevant communication materials for internal communications 
• Develop and implement internal activities, including employee events, CSR activities, etc.
• Manage effective corporate communication channels, including official website, intranet, Yammer, etc.
• Support other corporate events, including media interviews, press conferences, and communications for important customer events 
• Maintain effective media monitoring system and coordinate cross-function efforts to manage crisis
• Supporting relevant marketing administrative works and promotion activities 
• Clearly and actively communicate requirements, deliverables, timelines and budget status throughout the communications lifecycle.
• Acts as a liaison across multiple areas to ensure effective and efficient goals, scope, progress and completion of the project

Skills on Resume: 

• Form and Report Management (Hard Skills)
• Leadership and Mentoring (Soft Skills)
• Inventory Management (Hard Skills)
• Internal Communications (Soft Skills)
• Event Planning and Coordination (Soft Skills)
• Corporate Communication Management (Hard Skills)
• Media Relations and Crisis Management (Soft Skills)
• Project Management and Liaison (Soft Skills)

Job Summary:

• Provide assistance and support to the Management team in the Communication Centre.
• Willing to remain ‘on call’ for both resourcing and Escalation issues.
• Be able to take responsibility for any client or customer escalations and make the relevant escalation to the next management level
• Provide assistance and support to all operational staff within the Communication Centre.
• Ensure all staff are courteous, accurate and professional at all times, especially in a telephone manner whilst representing SSS Management Services and/or its Client.
• Ensure all staff are working in accordance with operational standards and are fully aware of requirements to achieve this.
• Identify the training requirement needs of all Communication Centre staff and report this to the Management team.
• Assist in the training of all staff, ensuring each team member is fully up to date with current procedures & processes.
• Be prepared to attend any training sessions
• Oversee staff resources and report any discrepancies to the Management team.
• Ensure all the equipment located within the ARC is functioning correctly and report any faulty equipment to the relevant party.
• Measure department performance and create initiatives designed to motivate staff towards positive goals
• Be able to manage the day-to-day running of the Communications Centre in the absence of a member of the Management team.

Skills on Resume: 

• Customer Service and Escalation Management (Soft Skills)
• Operational Support and Staff Supervision (Soft Skills)
• Training and Development (Soft Skills)
• Resource Management (Hard Skills)
• Equipment Management (Hard Skills)
• Performance Measurement and Improvement (Hard Skills)
• Leadership and Management (Soft Skills)
• Flexibility and Availability (Soft Skills)

Job Summary:

• Lead strategic communications resources to ensure consistent processes and procedures to prioritize and create effective and efficient communications.
• Provide clear direction as well as timely and helpful feedback to improve communications projects.
• Mentor direct reports balancing personal growth goals with the needs of the team/company.
• Cultivate strong partnerships with management and leadership among the Strategic Communications department and corporate-wide.
• Strategically advance the effectiveness of various communications vehicles in delivering and reinforcing company messages.
• Manage a variety of communications channels such as BlueWeb (website) and other platforms and forums.
• Develop a comprehensive internal communications roadmap for divisional priorities and develop subsequent communications plans to implement communications.
• In partnership with Brand Strategy, act as an advocate for the brand style guide and help ensure consistency in writing and design.
• Actively participate in brainstorming sessions to generate ideas.
• Use various communication channels and determine how to best to communicate through each channel (email, print, etc.).
• Develop ways to evaluate the effectiveness of all communications with metrics and reporting to management.
• Keep abreast of communication trends and best practices.
• Actively engage and partner with the divisions in corporate-wide initiatives and priorities.

Skills on Resume: 

• Strategic Communication Planning (Hard Skills)
• Project Management (Hard Skills)
• Mentoring and Team Development (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Brand Consistency (Hard Skills)
• Channel Management (Hard Skills)
• Evaluation and Metrics (Hard Skills)
• Trend Awareness and Adaptability (Soft Skills)

Job Summary:

• Supervise Communications Assistant and Student Interns
• Oversee production of various projects (annual reports, brochures, flyers, newsletters, website/social media content, direct mail
• Help to develop ideas for new Company objectives, branding, and messaging concepts
• Provide writing and editing support for senior management and departments
• Prioritize and coordinate workflow and timeliness of projects
• Supervise external vendors, including graphics agencies, freelance artists, writers, photographers
• Oversee the entire communication project life cycle process for the organization, orchestrating planning/implementation across different campaigns.
• Ensure processes are followed consistently among assigned staff and other account managers.
• Lead all project management work including campaigns, individual projects and day-to-day production requests.
• Partner with relevant business areas and customers to determine goals and schedules
• Strategize and implement project plans and ensure flawless execution.
• Develop comprehensive schedules for program duration, set interim milestone meetings.
• Promote continuing education and training within the department
• Develop a strategy to “pre-assign” as many calls

Skills on Resume: 

• Team Leadership and Supervision (Soft Skills)
• Project Management (Hard Skills)
• Creative Development (Soft Skills)
• Writing and Editing (Hard Skills)
• Workflow Coordination (Hard Skills)
• Vendor Management (Hard Skills)
• Strategic Planning (Hard Skills)
• Training and Development (Soft Skills)

Job Summary:

• Manages the day-to-day operations of the Communications Department.
• Ensures that all Operators are trained on the operations of the department to include console, codes, pages, records, radios, alarms and AMION.
• Supervises the PBS Operators and maintains the schedules for the PBX Operators and adjusts
• Repairs/replaces all hospital phone equipment and orders necessary parts to maintain the phone system.
• Responds to requests for emergency telephone repairs/concerns after hours.
• Timely response to resolve problems/complaints concerning communication issues that are raised by physicians, patients and staff.
• Functions as PBX Operator and keep Director informed of issues and concerns of the Department.
• Participates in educational programs and attends meetings
• Look to build relations with other departments to help facilitate better performance
• Create and maintain logs necessary to perform quick checks and assessments to ensure the highest quality
• Assure accurate and timely project reporting such as labor, materials, equipment and others
• Establish, support and maintain high standards of personal conduct and discipline within the Information Technology Department according to District policy.
• Assure proper custody, control and condition of assigned facilities, equipment and tools, including appropriate levels of maintenance
• Develop required input for the annual budget within assigned areas of responsibility

Skills on Resume: 

• Operational Management (Hard Skills)
• Training and Development (Hard Skills)
• Technical Maintenance (Hard Skills)
• Emergency Response (Hard Skills)
• Problem Resolution (Soft Skills)
• Customer Service (Soft Skills)
• Relationship Building (Soft Skills)
• Reporting and Budgeting (Hard Skills)

Job Summary:

• Schedule, coordinate and inspect work in progress and completion of assigned projects including maintenance, repair, alteration and improvement work
• Assure proper quality standards and time schedules are maintained
• Determine and report causes and required corrective action relative to variances between planned/estimated and actual performance.
• Coordinate with project management and contractor personnel to assure that balanced work loads are maintained for subordinate work groups/trades.
• Develop timely projections, requirements and justifications for changes in assigned resources, personnel, shop facilities, tools and equipment
• Initiate and coordinate actions to provide necessary substitute and temporary personnel.
• Supervise and oversee the repair and replacement of equipment throughout the District
• Repair and maintain installed building equipment such as intercoms, fire alarms, telephone systems and data cabling and equipment
• Repair and maintain audio-visual equipment, LCDs, sound amplification and other low-voltage systems.
• Coordinate the staffing, budgeting and allocation of communication personnel and supplies.
• Participate in the development of project plans and department goals and objectives.
• Serve as the District technology liaison for all new and ongoing construction.
• Train, supervise and evaluate the performance of assigned staff
• Participate in interviewing, selecting and assigning personnel

Skills on Resume: 

• Project Management and Coordination (Hard Skills)
• Quality Assurance and Performance Monitoring (Hard Skills)
• Resource Management (Hard Skills)
• Personnel Coordination and Supervision (Soft Skills)
• Technical Equipment Maintenance (Hard Skills)
• Budgeting and Staffing (Hard Skills)
• Technology Liaison and Project Planning (Soft Skills)
• Personnel Recruitment and Selection (Soft Skills)

Job Summary:

• Organizes, implements, directs, trains, motivates and supervises the work of subordinate employees who perform Telephony work
• Provides a highly advanced level of professional support in the County’s Nortel (analog) and digital (Avaya) VoIP communications systems
• Analyzes customer technical and business operations, reports and special projects
• Identify and interpret technical and numerical information
• Identify problems and/or areas of improvement, recommend solutions such as new or revised operational and technical policies and procedures, and make timely and effective decisions
• Serve as the main interface for projects that need to interface with the telephony systems
• Develop work plans and methods to ensure that assigned work areas are functioning in the most effective and efficient manner
• Prepares and maintains, and guides staff in the development of comprehensive procedures’ manuals and documentation, technical reports, and correspondence
• Gathers and evaluates information to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations
• Communicates technical information to a wide variety of users, both verbally and in writing for both technical and non-technical audiences
• Interprets and applies complex and technical information pertaining to telephony and network systems
• Establish and maintain effective working relationships with those encountered during work
• Ensures the functionality and operational stability of communications including VoIP systems

Skills on Resume: 

• Leadership and Supervision (Soft Skills)
• Advanced Telephony Support (Hard Skills)
• Technical and Business Analysis (Hard Skills)
• Problem-solving and Improvement (Soft Skills)
• Project Management (Hard Skills)
• Documentation and Reporting (Hard Skills)
• Technical Communication (Soft Skills)
• Relationship Building (Soft Skills)

Job Summary:

• Make recommendations related to disciplinary action and promotional activities according to established procedures
• Evaluate work assignments, locations and work hours and modify
• Coordinate and inspect the work of outside contractors working on designated projects.
• Conduct weekly planning meetings with all communications connections personnel.
• Monitor department performance to assure conformance with budget requirements and limitations.
• Optimizes and tunes systems to resolve performance issues, troubleshoots problems
• Tracks possible problem areas affecting response time
• Develops and implements recommendations for correction of problems and improvement in performance
• Develops and maintains excellent relationship with ISD Networking and Security Teams
• Oversight of media monitoring with rapid response recommendations for clients, including reporter pitch ideas and social posts
• Curate print and multimedia materials and toolkits that promote health literacy
• Manage client relationships: project tracking, status updates, and invoice coordination
• Assist with required grant reporting and manage junior team members

Skills on Resume: 

• Disciplinary and Promotional Recommendations (Soft Skills)
• Work Assignment Evaluation and Modification (Soft Skills)
• Coordination and Inspection of Contractor Work (Hard Skills)
• Planning and Communication (Soft Skills)
• Performance Monitoring and Budget Compliance (Hard Skills)
• System Optimization and Troubleshooting (Hard Skills)
• Problem Area Tracking and Performance Improvement (Hard Skills)
• Client Relationship Management and Media Oversight (Soft Skills)

Job Summary:

• Lead the development and execution of integrated, global communications strategies for key impact, ESG and sustainability priorities.
• This work will bolster reputation and span internal and external (earned, owned, partner) audiences.
• Collaborate with Global Communications sub-teams and subject matter experts to find opportunities to proactively communicate on sustainability priorities.
• Reach and influence target audiences with messaging, creative storytelling, channel strategies and content plans.
• Develop materials designed to tell ESG stories across key initiatives, priorities, issues and announcements.
• Partner messages and correspondence, talking points, web and social copy, assets for owned channels, speeches, etc.
• Develop and coordinate the evaluation of communications important metrics for key impact and sustainability initiatives in partnership with the broader global communications team.
• Shape, set and deliver against metrics/KPIs.
• Demonstrate data and insights to drive greater effectiveness.
• Partner with the executive communications team to implement proactive executive positioning on behalf of the Chief Global Impact Officer and Chief Sustainability Officer.
• This includes media and speaking engagements and owned content.
• Identify and implement new approaches that could include the initial/expanded use of innovative and modern communications tactics to drive heightened engagement with target audiences.
• Work with cross-functional partners to lead/coordinate inbound requests for ESG communications.

Skills on Resume: 

• Strategic Communication Development (Hard Skills)
• Creative Storytelling and Content Creation (Hard Skills)
• Audience Engagement and Channel Strategy (Hard Skills)
• Collaborative Coordination (Soft Skills)
• Metrics and Performance Evaluation (Hard Skills)
• Executive Communication Support (Hard Skills)
• Innovation in Communications Tactics (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)