Job Summary: 

• Answers calls quickly and efficiently and routes to appropriate areas.
• Directs patients and visitors to proper areas.
• Provides proper patient information, while retaining confidentiality.
• Implements emergency procedures for the hospital.
• Helps out in Mail Services and Lobby when staffing is short.
• Verify patient discharge for Mail Services.
• Handles approximately 700 calls, which includes radio pages and parked calls, per 8-hour shift. 
• Operating various equipment such as the console and computer, along with developing and maintaining documents via the computer. (calls may vary depending on department)
• Handle inquiries and complaints effectively, efficiently, and diplomatically in accordance with applicable policies and procedures. 
• Provide quality internal and external customer service, and present a good public image for Renown Health in accordance with applicable policies, procedures, and regulations. 

Skills on Resume:

• Call Handling and Routing (Hard Skills)
• Patient Information Management (Hard Skills)
• Emergency Procedure Implementation (Hard Skills)
• Equipment Operation (Hard Skills)
• Confidentiality Maintenance (Soft Skills)
• Customer Service Excellence (Soft Skills)
• Complaint Resolution (Soft Skills)
• Interpersonal Communication (Soft Skills)

Job Summary: 

• Ensures the ongoing maintenance of the hospital communication systems. (Phone/Pager)
• Notifies telephone repair service when phone system repairs 
• Maintains a list of repair occurrences. 
• Ensures pagers are repaired when issues arise. 
• Maintains log of repair occurrences.
• Updates hospital telephone directory and use in-house beeper system properly.
• Ensures directory is current and accurate.
• Updates admission, transfer, and discharge computer lists ensuring lists are current and accurate.
• Maintains incoming call log ensuring log is complete and accurate.
• Report identified safety issues such as hazardous environments (i.e. damaged floors/walls/ceiling tiles/unsecured areas) and medical errors.
• Verify accuracy of equipment and reports malfunctions.

Skills on Resume: 

• System Maintenance Management (Hard Skills)
• Technical Troubleshooting (Hard Skills)
• Data Accuracy and Record Keeping (Hard Skills)
• Equipment Verification (Hard Skills)
• Communication Systems Updating (Hard Skills)
• Attention to Detail (Soft Skills)
• Problem-Solving (Soft Skills)
• Safety Awareness (Soft Skills)

Job Summary: 

• Provides consistently exceptional care at all times.
• Answers telephones, routes callers, takes messages, and provides routine information to callers. 
• Returns phone calls in a timely manner. 
• Exercises judgment as to the urgency and nature of the call and ensures that all messages are relayed to the appropriate staff in a timely manner. 
• Assists callers by using call park or voice page
• Communicates problems as arise through proper channels.
• Performs assigned clerical duties in an accurate and timely manner. 
• Faxing, Photocopying, Typing, Orders Entry, Cost Estimates and other duties 
• Understands the role and responds immediately and professionally to all code/emergency situations per policy & procedure. 
• Operates overhead paging system in accordance with established policies and procedures.

Skills on Resume:

• Telecommunications Proficiency (Hard Skills)
• Clerical Operations (Hard Skills)
• Message Routing Accuracy (Hard Skills)
• Emergency Response (Hard Skills)
• Customer Service (Soft Skills)
• Problem Resolution (Soft Skills)
• Time Management (Soft Skills)
• Judgment and Decision Making (Soft Skills)

Job Summary: 

• Provide effective and efficient internal and external hospital phone communications among staff, patients and providers.
• Answer in-house calls for page requests and announcements.
• Answer outside calls and relay the proper information.
• Keep answering service informed of physicians' and providers' current locations.
• Clearly make announcements over the paging system for easy understanding.
• Handle telephone calls and requests with proper etiquette.
• Interact with proper personnel when there is a system problem.
• Maintain proper log of calls processed.
• Page all emergency codes properly (Code Blue, Code Red, Code Gray, etc.),
• Supply in-coming calls with proper information when no connection.

Skills on Resume: 

• Telecommunications Management (Hard Skills)
• Paging System Operation (Hard Skills)
• Information Documentation (Hard Skills)
• Clear Communication (Soft Skills)
• Telephone Etiquette (Soft Skills)
• Problem-Solving (Soft Skills)
• Interpersonal Interaction (Soft Skills)
• Emergency Response Handling (Hard Skills)