Job Summary: 

• Provide excellent customer service to internal and external customers consistently
• Respond to customer inquiries by researching, analyzing and resolving issues on time
• Prepare accurate and timely demands, and credit ratings and process UCC filing continuations and releases
• Reconcile loan transactions to the general ledger and ensure that non-posted items are cleared daily
• Prepare and write department reports 
• Maintain familiarity with all procedures at all times and make suggestions to keep procedures up-to-date and current
• Process risk rating changes, non-accrual and charge-off loan requests by bank policy and procedures
• Track property taxes, flood insurance, hazard insurance, holdback accounts and escrow accounts when applicable on all loans
• Responsible for the process forces place insurance when applicable
• Produces and mails customer loan statements and other correspondence timely
• Maintains, updates and safeguards customer information by bank policy and procedures
• Work with superiors, subordinates and peers to reach department objectives and maintain good overall working relationships

Skills on Resume: 

• Customer Service Excellence (Soft Skills)
• Problem-solving and Analytical Skills (Hard Skills)
• Financial Reporting and Accuracy (Hard Skills)
• Transaction Reconciliation (Hard Skills)
• Procedural Compliance and Improvement (Hard Skills)
• Loan Processing and Risk Management (Hard Skills)
• Document Management and Correspondence (Hard Skills)
• Team Collaboration and Communication (Soft Skills)

Job Summary: 

• Responsible for generating loan documents for all business and commercial loans
• Boards, updates and maintains all business and commercial loans on the Bank’s core system
• Disburses all business and commercial loan types
• Updates rates on loan software systems
• Ensures that documents are consistent and in line with company and industry guidelines
• Implements fraud detection techniques
• Reviews and maintains complex lending compliance information
• Boarding New Loans and Modification of various complex commercial loans (Participation, Syndication, Municipal Loans, Commercial and Industrial Loans, Commercial Real Estate Loans, etc.)
• Funding complex Commercial Loans (submitting wire transfers, internal transfers and posting payments to loans)
• Assist with boarding, development, testing, or validation of complex commercial loan system applications
• Boarding file maintenance changes to complex Commercial Loans (Participation, Syndication, and Municipal Loans, Commercial and Industrial Loans, Commercial Real Estate Loans, etc.)

Skills on Resume: 

• Loan Documentation Management (Hard Skills)
• Core System Management (Hard Skills)
• Disbursement Operations (Hard Skills)
• Rates Management (Hard Skills)
• Compliance and Guidelines Adherence (Hard Skills)
• Fraud Detection Techniques (Hard Skills)
• Complex Lending Compliance (Hard Skills)
• Loan System Application Support (Hard Skills)

Job Summary: 

• Loan syndication as lead bank and syndication loan rollover as participant bank.
• Update the Fiserv system to reflect issued credit memos (e.g., credit review due date, debt service coverage ratio).
• Process loan disbursement requests, including verification of credit availability, and accurately process accounting entries into borrower’s depository and/or GL accounts.
• Process loan payment requests, i.e. principal and/or interest, from lending teams, branches, wires, and lock box, including assurance of sufficient funds in the borrower’s depository accounts, and accurately process all related accounting entries.
• Review and monitor taxes and insurance policies for adequate coverage and delinquencies.
• Prepare loan payoff demand letter and review and process system updates (e.g., government bond rate, borrowers' contact information, assigned loan officer information).
• Process outgoing wires and reconcile EOD numbers with the Wire Department.
• Review and reconcile non-posted reports.
• Review and disburse internal & external email and fax requests.
• Ensure that the appropriate approval authority has been obtained before closing.

Skills on Resume: 

• Loan Syndication Management (Hard Skills)
• Fiserv System Proficiency (Hard Skills)
• Loan Disbursement Processing (Hard Skills)
• Payment Processing (Hard Skills)
• Insurance and Tax Monitoring (Hard Skills)
• Loan Payoff and System Updates (Hard Skills)
• Wire Processing and Reconciliation (Hard Skills)
• Report Reconciliation and Communication Management (Soft Skills)

Job Summary: 

• Coordinate closing portfolio of commercial loans while managing sound risk and credit management practices that are consistent with the Bank's Credit Policy.
• Serve as project manager to facilitate and drive the closing process for Business Banking loans.
• This position works closely with lending personnel and Business Banking Support to ensure compliance with Credit Policy and approved loan terms.
• Make recommendations and work with Closing Officers to make decisions that address risks identified and customer relationships for loans in the work queue.
• Responsible for addressing potential risks and adverse situations that could affect the Bank's interest and making recommendations to department officers as to the appropriate corrective actions.
• Evaluate loan documents to ensure that they meet the Bank's standards.
• Review loan documents to ensure all required documents are complete and accurate.
• Reviews due diligence items such as title commitments, flood determinations, insurance and other pre-closing items, and coordinates the review of such.
• Has the authority to release loans for closing based on an independent review of the loan approval, and loan documentation including adequate insurance coverage
• Lien searches and whether or not the loan documents were prepared by the Bank's policies and procedures.
• Ascertain that all necessary documentation has been gathered and completed and all preconditions to closings have been met.

Skills on Resume: 

• Project Management (Hard Skills)
• Risk Assessment (Hard Skills)
• Credit Policy Compliance (Hard Skills)
• Document Evaluation and Review (Hard Skills)
• Due Diligence Management (Hard Skills)
• Independent Decision-Making (Hard Skills)
• Coordination with Stakeholders (Soft Skills)
• Attention to Detail (Soft Skills)

Job Summary: 

• Maintain and update commercial loan accounts. 
• Research/analyze and resolve customer inquiries
• Making corrections/adjustments to loan accounts utilizing the bank's accounting system, processing various financial transactions including payments
• Payoffs exception processing, and reviewing loan documentation. 
• Work is received through a queue, as well as reports and other methods that are monitored regularly.
• Work independently on an assigned loan portfolio and complete transactions within the terms of the executed credit agreement
• Utilize the bank's systems (AFS, HAWC, etc.) to make corrections/adjustments to commercial loan accounts
• Monitor processing queues to handle requests from business partners
• Process financial transactions and balance batches of work.
• Monitor reports that identify potential issues and work to resolve issues promptly
• Review loan documentation and conduct other research
• Maintain acceptable quality standards.

Skills on Resume: 

• Loan Account Management (Hard Skills)
• Customer Inquiry Resolution (Soft Skills)
• Financial Transaction Processing (Hard Skills)
• Independent Work and Portfolio Management (Soft Skills)
• Bank Systems Proficiency (Hard Skills)
• Queue and Report Monitoring (Hard Skills)
• Documentation Review (Hard Skills)
• Quality Standards Maintenance (Hard Skills)

Job Summary: 

• Review and process loan servicing requests and ensure timely and accurate processing while keeping various stakeholders i.e. Accounting, Finance, and Treasury informed at all times.
• Prepare, review, and lead the loan closing process by collaborating with Sr. Underwriter(s) 
• Ensure seamless handoff of loan documents to an outside servicer.
• Liaise with and develop excellent relationships with the outside servicer.
• Maintain a strong working knowledge of the overall Commercial Portfolio and be knowledgeable about various Commercial loan products including Real Estate and Non Real Estate Loans.
• Prepare ad hoc reports as directed by Sr. Management.
• Work as a backup escalation point to the Underwriting, Finance, and Accounting staff for questions, concerns, and second reviews.
• Routinely monitor the portfolio for early identification of risks and communicate to Sr. Management.
• Work with members, internal PenFed staff, and external partners to provide solutions for ongoing issues related to servicing & accounting.
• Collaborate with other departments and/or institutions to corroborate or collect information related to commercial lending decisions.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
• Review policies, procedures, and guidelines and make recommendations for improvement.

Skills on Resume: 

• Loan Servicing and Processing (Hard Skills)
• Loan Closing Coordination (Hard Skills)
• Relationship Management (Soft Skills)
• Commercial Loan Knowledge (Hard Skills)
• Reporting and Analysis (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Cross-Departmental Collaboration (Soft Skills)
• Policy Review and Improvement (Hard Skills)

Job Summary: 

• Provide administrative and/or operational support within one or more of the following loan areas 
• Processing, closing, servicing, and reviewing documentation of all types of loans, including Consumer, Commercial, New, Renewed, Escrow, etc. 
• Review all loan requests for appropriate authorization, compliance and bank policy standards. 
• Be responsible for verifying the completeness of files with all necessary documents and signatures required. 
• Be responsible for ensuring the Bank’s interest/collateral is in the proper position, including insurance is up to date and not lapsed. 
• Audit and transmit loan documentation. 
• Maintain Collateral & Credit files, documents, notes, etc. 
• Research and resolve lending inquiries and issues. 
• Prepare loan documents and monthly/quarterly reports
• Be responsible for post-closing items including but not limited to ticklers, filing, scanning, answering questions and following up with other vendors or employees.

Skills on Resume: 

• Loan Processing Expertise (Hard Skills)
• Regulatory and Compliance Knowledge (Hard Skills)
• Document Verification and Management (Hard Skills)
• Collateral and Insurance Management (Hard Skills)
• Auditing and Documentation (Hard Skills)
• Problem Resolution and Inquiry Management (Soft Skills)
• Report Preparation (Hard Skills)
• Post-Closing Administration (Hard Skills)

Job Summary: 

• Prepare complete and accurate loan documentation packages for new commercial loans, modifications, renewals, and/or extensions and include final closing instructions. 
• Order Flood Certifications, prepare UCC financing statements, obtain and confirm verification of wiring instructions for loan closings
• Ensure required fees are collected, documented and funded in the closing package. 
• Review credit approval documents which include collateral valuations and environmental documents to determine the appropriate due diligence necessary to document the loan. 
• Review and verify customer identification documents, Corporate documents, and UCC search records. 
• Ensure compliance with HMDA/CRA eligibility and FEMA regulations. 
• Review preliminary closing documents including but not limited to hazard, liability, builder’s risk, and/or flood insurance policies, Title Commitments, Closing Protection Letters, Settlement Statements, etc. 
• Coordinate the return of all executed document packages and necessary supporting documents to Loan Operations for booking. 
• Review commercial loans and business structures to determine appropriate organizational documentation of trusts, LLCs, PC’s, and Corporate entity structures and vendor reports based on property type and report findings. 
• Review documents and determine the required documents and/or endorsements. 
• Prepare loan documentation using Laser Pro software or Attorney
• Prepare documents based on policy and communicate with outside legal counsel and Management on document verbiage modification requests from the borrower’s legal counsel. 

Skills on Resume: 

• Loan Documentation Preparation (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Document Review and Verification (Hard Skills)
• Detail-Oriented Coordination (Soft Skills)
• Collateral and Valuation Analysis (Hard Skills)
• Software Proficiency (Hard Skills)
• Communication with Legal Counsel (Soft Skills)
• Organizational Documentation Review (Hard Skills)

Job Summary: 

• Research transactions posted in the FICS Commercial Servicer process commercial loan payments, business deposits, commercial line of credit draw requests, and commercial loan payoffs. 
• Manage relationships with attorneys, management companies, agents, title companies and other 3rd parts
• Managing borrower relationships and meeting lending needs by researching commercial loan transactions
• Resolving borrower disputes, waiving and refunding fees, executing billing and interest adjustments
• Determining, updating and modifying loan terms using independent judgment. 
• Audit the funding of commercial loans, booking accuracy, and collateral perfection for files assigned to both pipeline and peers
• Executing billing procedures and audit statements before release. 
• Complete, document, and audit advanced GL transactions and balance GL accounts within the Great Plains accounting system.
• Acting as a liaison between Lender, Bank Counsel, Borrower, and Borrower's Counsel during the negotiation of loan documents
• Advising the Lender in the negotiation of loan documents and directing the Lender for further concurrence approval requirements during the negotiation process. 
• Assist Lenders, ARMs, and Attorney Closing Assistants in clearing exceptions and with post-closing and imaging of loan packages.

Skills on Resume: 

• Commercial Loan Management (Hard Skills)
• Relationship Management (Soft Skills)
• Auditing and Accuracy (Hard Skills)
• Financial Systems Knowledge (Hard Skills)
• Liaison and Negotiation Skills (Soft Skills)
• Problem-solving and Dispute Resolution (Soft Skills)
• Attention to Detail (Soft Skills)
• Administrative Support (Hard Skills)

Job Summary: 

• Responsible for completeness and accuracy of draw packages before approvals and funding.
• Process and communicate changes in draw programs for borrowers to the team.
• Prepare payoff letters, and collateral releases and send boxes to offsite storage.
• Accurately and efficiently process loan payoffs, post-principal reductions, and interest payments.
• Responsible for preparing monthly ledger of Advised Guidance Line of Credits.
• Prepares wires for monthly redirected rents.
• Works with customers and other bank personnel to ensure the resolution of inquiries or issues.
• Maintain proficient knowledge of CLOSE and other Bank Systems.
• Meeting department quality, productivity, and timeliness measures. 
• Utilize external and internal resources, as well as problem-solving skills to resolve issues as efficiently as possible.

Skills on Resume: 

• Attention to Detail (Hard Skills)
• Communication Skills (Soft Skills)
• Document Management (Hard Skills)
• Financial Processing (Hard Skills)
• Technical Proficiency (Hard Skills)
• Problem-Solving (Soft Skills)
• Time Management (Soft Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Keep written procedures for the position up to date by providing feedback to the manager on changes.
• Effectively cross-train at least one other associate to fill in during absences. 
• Assist with special projects designated by the Supervisor/Manager or Department Manager.
• Provides backup to Commercial Loan Servicing Specialist 1 
• Input new construction budgets into the draw processing system.
• Provide a backup for the loan closing team.
• Facilitating all aspects of complex Commercial Real Estate and Commercial Non-Real Estate loan document preparation and closing. 
• Coordinating with outside counsel, title companies, surveyors, third-party vendors and other parties in the preparation of loan documentation and closing of complex Commercial and Commercial Real Estate Secured loan transactions
• Coordinating with outside counsel in the review of title commitments, exceptions to titles, surveys, and other related issues
• Adheres to policy & procedure of Small Business Lending group and must comply with BSA/AML/OFAC regulations and guidelines.

Skills on Resume: 

• Document Management and Procedure Updating (Hard Skills)
• Cross-training and Team Support (Soft Skills)
• Project Assistance (Soft Skills)
• Budget Input and Processing (Hard Skills)
• Commercial Loan Documentation and Closing (Hard Skills)
• Coordination with External Parties (Soft Skills)
• Title Review and Issue Resolution (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Review and update Collateral Tracking
• Assist in maintaining Tracking Logs (all Insurance/Property Taxes/UCSC's)
• Contact Customers regarding delinquent collateral tracking items such as past-due tax returns, and financial statements.
• Complete and submit repurchase packages, CPC reporting and reporting to the SBA
• Prepare delinquency tracking reports, complete modifications and servicing requests
• Prepare loan modification agreements and Information Letters
• Complete and submit repurchase packages, CPC reports and wrap-up reports to the SBA
• Board Loans to PCFS System, and log files to Iron Mountain
• Coordinates specific work tasks to ensure a smooth and efficient workflow
• Cross-trains and supports all other positions.
• Participates in outside classes, seminars, meetings and training to constantly improve development and remain current for new growth opportunities.

Skills on Resume: 

• Collateral Management (Hard Skills)
• Customer Communication (Soft Skills)
• Reporting and Documentation (Hard Skills)
• Loan Modification (Hard Skills)
• Data Entry and System Management (Hard Skills)
• Workflow Coordination (Soft Skills)
• Cross-Training and Support (Soft Skills)
• Continuous Improvement (Soft Skills)

Job Summary: 

• Provide administrative and/or operational support within one or more of the following loan areas; processing, closing, servicing, documentation, notes, disbursements, etc.
• Clear all identified loan exceptions and maintain files, documents, notes, etc.
• Responsible for verifying completeness of files with all necessary documents and signatures.
• Review loan and collateral documents and loan packages to ensure the bank's security interest and adherence to established policies and procedures.
• Update the computer system with pertinent collateral information and collateral exception information, track and clear said exceptions.
• Works with lending staff in resolving discrepancies in collateral documentation.
• Research and process rejected payments and handle payments received when collateral is released.
• Calculate pre-payment penalties and coordinate settlement escrow funds when a loan is paid off.
• Responsible for conducting a complete and accurate payoff transaction.
• Have In-depth knowledge of real estate and commercial lending laws and regulations about business loans.

Skills on Resume: 

• Loan Processing and Documentation (Hard Skills)
• Exception Management (Hard Skills)
• Compliance and Verification (Hard Skills)
• System Updates and Tracking (Hard Skills)
• Discrepancy Resolution (Soft Skills)
• Payment Processing (Hard Skills)
• Payoff Transactions (Hard Skills)
• Regulatory Knowledge (Hard Skills)