• Compile necessary documentation to complete loan underwriting and processing.
• Initialize customer files and begin requesting and researching necessary documentation to input.
• Request loan documentation through software or third-party vendors including ordering appraisals, releasing collateral, and obtaining title work, all of which may have required time-frames and notifications.
• Complete construction draws and lien waiver reconciliation.
• Review customer files to ensure proper documentation has been obtained including Beneficial Ownership, Customer Identification Program, Entity documentation, Credit Bureau, Disclosures, Security Agreements, Real Estate Mortgages, UCC Filings, Flood Certifications, HMDA, Insurance, Joint Intent, OFAC, Real Estate Taxes.
• Present completed Commercial Loan Checklist & loan package to Gatekeeper for underwriting and Credit approval.
• Collaborate with loan officers on new loans, refinances, and modifications to determine the best structure and how to collateralize properly and perfect lien
• Notify the Loan Officer of any deficiencies.
• Manage closing calendar to schedule, coordinate, and complete loan closings efficiently.
• Assist with Loan Denials, Commercial Loan Checklists, and tickler account management.

Skills: Documentation Management, File Initialization and Documentation Gathering, Loan Documentation Processing, Construction Draws and Reconciliation, File Review and Compliance, Commercial Loan Checklist Preparation, Collaboration and Structuring, Closing Coordination and Management

• Compile data regarding upcoming maturities, past dues, and exceptions. 
• Obtain necessary documentation and consult the Commercial Loan Officer 
• Verify all file documentation has been obtained, and is properly signed with renewal information and expiration dates set appropriately.
• Request and communicate with customers, accountants, and attorneys regarding questions on financials, business structure, and other essential documentation.
• Respond to customers with loan approvals and denials
• Respond sensitively to the needs and priorities of internal and external customers. 
• Recognize and take appropriate action to meet their needs promptly and establish an effective working relationship to gain their respect and loyalty.
• Consistently follow up and follow through with customers and teammates.
• Complete upfront quality control analysis using a checklist to verify all loan requirements have been met.
• Request Loan Closing Documents upon completion of the pre-close process and appropriate approval.
• Calculate appropriate closing costs and fees.

Skills: Data Compilation and Analysis, Documentation Management, Communication with Stakeholders, Customer Service and Sensitivity, Follow-up and Follow-through, Quality Control, Loan Closing Coordination, Attention to Detail

• Process loan payments daily as received through the mail and from other departments
• Manage return mail processing and review maintenance requests daily
• Review New Notes audit daily and Loan Rate Index weekly
• Review new Consumer and Commercial Loans for collateral documents and insurance
• Track any missing collateral documents and communicate with title agencies and loan officers to obtain the missing documents
• Input commercial loan statements and financial covenants into Bank software for tracking
• Verify that the liens are recorded on the collateral documents
• Assist in the quality control process for imaged loan file documentation
• Organize completed loan document files for HELOCs once signed documents are finalized. 
• Cut checks for any disbursements
• Ensures compliance with all Bank policies and procedures, and all applicable State and Federal banking regulations

Skills: Daily Loan Payment Processing, Return Mail Management, Audit Review and Tracking, Collateral Document Management, Bank Software Input, Lien Verification, Quality Control, Document Organization and Disbursement

• Oversees general commercial loan servicing functions.
• Ensures loan processes are accurate and timely from new loan funding, set-up, and maintenance throughout the life of the loan
• Providing exceptional internal and external customer service.
• Be part of the team, responsible for performing multiple functions related to commercial loan servicing for non-complex loans.
• Maintain proper loan records, will be responsible for processing & balancing General Ledger and invoice payments
• Make sure servicing requests are processed accurately, following internal guidelines, and within established service level standards
• Maintain and monitor loan tickler systems to ensure coverage is adequate, etc.
• Complete/stack/label loan files and pre-board loans to the core system.
• Pull Searches - OFAC, Certificate of Good Standing, Flood, etc.
• Request and track delivery of trailing documents.
• Scan original loan documents and upload them to the document repository.

Skills: Commercial Loan Servicing, Customer Service Excellence, Record Maintenance, General Ledger and Invoice Management, Service Level Compliance, Loan Tickler Systems Management, Document Processing, Compliance Checks

• Servicing commercial real estate loans including multifamily and commercial loans
• Maintaining data, systems, and related documentation
• Providing direct customer service and acting as the primary servicing contact for loans
• Reviewing moderately complex loan documentation to set up and fund new loans, making modifications and investigating issues
• Initiating collection and disbursement of funds, customer research and monitoring and collecting other related information
• Monitoring and collecting insurance information and property taxes
• Reviewing, evaluating, analyzing and processing data and payments by regulations and procedures
• Monitor compliance and report on portfolio performance
• Maintaining confidentiality as it pertains to customer information and any other information obtained in role
• Works with vendors to ensure accurate information is submitted timely

Skills: Commercial Real Estate Loan Servicing, Data Management & Documentation, Customer Service & Relationship Management, Loan Documentation Review, Funds Management, Insurance & Property Tax Monitoring, Regulatory Compliance & Data Processing, Vendor Coordination & Performance Monitoring

• Must have excellent organizational and customer service skills.
• Must possess numeric and verbal aptitudes.
• Strong research, audit, and communications skills, both written and verbal.
• Ability to complete processes and meet deadlines under high-demand workflow.
• Ability to work well under pressure including multitasking.
• Advanced working knowledge of computer programs for example word processing, spreadsheets, or related software.
• Prior experience with SBA or other government-guaranteed loan programs
• Prior experience with Construction loans and prior Teller experience 
• Good organizational and analytical skills
• Knowledge of the Jack Henry System 

Qualifications: BA in Finance with 3 years of Experience

• Working knowledge of commercial and business lending practices and procedures
• Good oral and written communication skills
• Strong mathematical, analytical, and organizational skills with attention to detail
• Working knowledge of Word and Excel.
• Must be capable of climbing/descending stairs in emergencies.
• Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
• Must be able to stand for long periods.
• Must be able to routinely perform work on a computer for an average of 6-8 hours per day
• Must be able to work extended hours whenever required or requested by management.
• Must be capable of regular, reliable, and timely attendance.

Qualifications: BA in Economics with 4 years of Experience

• Ability to work in a fast-paced environment while successfully prioritizing multiple requests
• Detail-oriented with excellent verbal, written, analytical and organizational skills
• Strong customer service skills and solid interpersonal skills
• Self-starter with the capacity to work independently with minimal supervision
• Experience with Excel, Visio and Access databases
• Knowledge of the system/application used
• Understanding of general accounting principles
• Prior experience preparing commercial loan documents
• Knowledge of Laser Pro and Previous experience with Microsoft Word and Excel
• Understanding of loan application policies and procedures, and documentation required by underwriters and government agencies
• Prior experience with commercial & Industrial (C&I) loans and various types of Commercial Real Estate (CRE) loans.

Qualifications: BA in Business Administration with 5 years of Experience

• Experience with working knowledge of business or general office skills
• Skillsets Required at all Specialist Levels
• Works well with others in a fully developed team environment
• Open-minded and adaptable to new ideas in a changing environment
• Exceptional attention to detail and ability to work under pressure and meet deadlines
• Proficient in Microsoft Office applications
• Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
• Proven ability to handle monetary/ processing functions independently
• Proven ability to handle high transaction volumes accurately and meet production goals
• Basic understanding and interpretation of legal documents
• Basic understanding of commercial loan servicing

Qualifications: BA in Accounting with 4 years of Experience

• Experience in a lease/lending environment with knowledge of customary products, practices, and policies.
• Strong analytical thinker who can identify connections between various pieces of data and systems and quickly articulate customer impact
• Working knowledge of accounting principles
• Exceptional customer service and communication skills
• Proficiency in MS Office 10 with strong Excel skills such as Vlookups and pivot tables
• Ability to manage and resolve moderately complex problems
• Excellent time management skills with the ability to effectively manage day-to-day work challenges, adjust to multiple demands, shifting priorities, ambiguity and rapid change.
• Strong organizational skills with the ability to function efficiently in a high volume, detailed and deadline-oriented environment while maintaining service level agreements
• Demonstrated ability to provide excellent Customer service to internal and external Customers
• Excellent PC skills and familiarity with standard office equipment

Qualifications: BA in Real Estate with 5 years of Experience