• Serve as the primary contact with customers and provide exceptional customer service in a timely and efficient manner, including the processing of advances, payments and loan maintenance against revolving lines of credit 
• Review, track and process receipt of borrowing base reports as established for revolving lines of credit 
• Detail organization and track incoming original collateral packages from customers ensuring receipt of all in a timely and accurate manner 
• Process customer cash receipts daily and assist with the monthly reconciliation of the cash-controlled accounts 
• Aid new customers through the reporting and operational requirements of the bank 
• Track and distribute pertinent reports and other portfolio trend data in a timely and organized manner 
• Manage the general operational and administrative functions of the department 
• Plan customer visits, meetings, and other agendas for management
• Make independent management and prioritization of assignments, responsibilities and deadlines 
• Foster relationships within the department to cultivate a strong team environment 
• Support the department in the opening of new bank accounts and products 

Skills: Customer Service Excellence, Loan Processing and Management, Report Review and Processing, Cash Handling and Reconciliation, Customer Onboarding and Support, Operational and Administrative Management, Relationship Building, Bank Account and Product Support

• Assist the lenders, customers, and loan operations through various phases of the commercial loan process 
• Assist with the review and distribution of the monthly loan statements to customers 
• Assist with booking new loans on the Bank’s operating system including the organization of the commercial loan documentation 
• Assure the supply rooms are continually stocked and organized 
• Individually participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks 
• Maintain awareness of and adherence to the Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to their daily tasks 
• Perform loan maintenance in the core system for corrections and approved changes due to modification agreements. 
• Assist with the preparation of loan modifications. 
• Assist with a variety of loan-related items, including construction loan draws, lines of credit draws, and wiring loan disbursements.
• Monitors tickler files and informs Lending Origination Officers when up-to-date financial statements and other covenant items are needed for commercial accounts
• Ensures credit inquiries and UCC filings are researched to determine creditworthiness and appropriate collateral positioning are achieved.

Skills: Loan Processing and Documentation, Compliance and Risk Management, Customer and Lender Support, Loan Statement Management, Operational Efficiency, Financial Monitoring and Reporting, Credit and Collateral Analysis, Loan Modification and Disbursement

• Interact with Bank departments and personnel, insurance agents, appraisers, attorneys and customers for information needed to ensure the accuracy and completeness of loan files. 
• Make a post-closing review of documents and/or loan system set-up. 
• Maintain a general familiarity and understanding of commercial loan documentation, collateral perfection, title insurance, UCC filing, compliance requirements, lending policies and procedures, and loan/funding terminology. 
• Prepare new UCC filings and monitor expirations of existing UCC, preparing Continuations and Terminations
• Assist with the preparation of documentation for collateral perfection and collateral releases and satisfactions. 
• Take responsibility for ordering Tax Service items 
• Assist with document exception reporting including insurance follow-up, processing financial information, and collateral system maintenance. 
• Prepare or review payoff requests for commercial loans, ensuring the correct release of collateral and the collection of appropriate fees. 
• Organize commercial loan document files to ensure completeness. 
• Scan files into the imaging system and ensure the accuracy of the content and proper indexing. 
• Maintain proficiency with the FIS host processing system to ensure integration of data from all loan-related systems. 

Skills: Document Review and Accuracy, Commercial Loan Documentation, UCC Filing Management, Collateral Management, Tax Service Coordination, Exception Reporting, Payoff Requests and Fee Collection, Imaging System Proficiency

• Calculation and verification of interest and principal amounts due as well as the fees charged
• Production and verification of the relevant notices to Borrowers and Lenders
• Boarding of newly closed loans into the Loan Administration System
• Maintenance of allocated loans in the Loan Administration System
• Co-ordination of the Borrower bank account opening for newly closed loans
• Completion of all KYC requirements involved in the setting up of the signature mandates that provide Client with access to the blocked Borrower bank accounts
• Providing the relevant loan details in response to loan confirmation audit requests
• Creation and first authorization of payments via a wide range of online platforms
• Creation of deal-level reporting for securitized loans
• Maintenance and verification of the cash reconciliation, rent account reconciliation, and fee tracker
• Production of a monthly metrics pack for presentation to the management team

Skills: Loan Calculation and Verification, Notice Production and Verification, Loan Administration System Management, Bank Account Coordination, KYC and Signature Mandates, Loan Confirmation and Audit Response, Online Payment Authorization, Reporting and Reconciliation

• Assist in closing out each transaction according to internal policies
• Responsible for creating post-close loan files and delivering collateral files to the custodian and any applicable parties
• Responsible for updating/maintaining the database to track any required post-securitization deliverables according to internal policies
• Responsible for tracking receipt of custodian certifications for each loan and delivering same to the appropriate 3rd party stakeholders
• Maintain and update billing information for each loan, including payment schedules, wiring instructions, loan terms, contact information, etc.
• Assist with processing incoming and outgoing payments internally and externally for each loan
• Maintain and track assessment payments by borrowers to various property tax collectors to mitigate any risks with the company receiving loan payments timely
• Create and maintain organized files and tracking charts within an environment of high work volumes and tight deadlines
• Monitor pending loan documentation exceptions and deliverables to ensure timely receipt
• Assist in reviewing loan draw requests and monitoring projects under construction
• Monitor specialized credit enhancements

Skills: Transaction Management, Database Management, Collateral and Documentation Handling, Payment Processing, Billing Information Maintenance, Tracking and Monitoring, Organizational Skills, Project Monitoring

• Transactional and commercial loan working experience
• Experience working in credit risk data operations
• Intermediate knowledge of lending regulations and closing procedures, title and insurance policies
• Intermediate knowledge and ability to close all loan types including specialty lending - hypothecation, mortgage warehouse, syndication, municipal, participation, gaming and homebuilder finance/borrowing base administration.
• Intermediate computer operational skills
• Ability to work independently with little supervisory oversight
• Ability to train and mentor less experienced loan administrators
• Advanced proficiency in desktop applications including Microsoft Office
• The ability to create and manipulate documents and spreadsheets.

Qualifications: BA in Accounting with 3 years of Experience

• Loan servicing experience, predominantly commercial real estate loan servicing for multiple capital sources/investors.
• Working knowledge of commercial real estate finance 
• An understanding of multiple types of loans, property types and real estate lenders
• Working knowledge of Enterprise (or a similar large-scale servicing system)
• Medium to advanced Microsoft Office skills
• Must have problem-solving abilities
• Strong verbal and written communication skills
• Accuracy-oriented with a sense of urgency and a strong focus on customer service
• Have MBA CCMS Level I and/or II certifications 
• Knowledge of several aspects of commercial mortgage servicing, preferably in a cross-functional team environment, including Loan closing and boarding, billing and collections, Taxes and Insurance/escrow analysis, Loan documents and document management, Letters of credit, reserves, UCSC's license, Property insurance compliance, Maturing loans and loan payoffs

Qualifications: BA in Finance with 5 years of Experience

• Commercial loan administration experience in a banking environment.
• Knowledge of Borrowing Base Facilities, Guidance Lines of Credits, and Equipment Financing Advances.
• Understanding of Construction Loan Advances.
• Knowledge of Financial documents and Credit File structure.
• Knowledge of commercial loans and/or related financial and legal documentation, banking compliance and regulations.
• Knowledge of Fiserv System or equivalent.
• Excellent verbal, written and communication skills
• The ability to work as part of a collaborative support team with a strong work ethic.
• Ability to work well with others across functional lines while maintaining a critical independent perspective.
• Ability to maintain client relationships with a high degree of professionalism and confidentiality.

Qualifications: BA in Economics with 6 years of Experience

• Transactional and commercial loan working experience
• Strong research, analytical and organizational skills
• The ability to meet deadlines and to work collaboratively and proactively
• Numeric and verbal aptitudes
• Possess high proficiency with Excel, Adobe Acrobat Standard/Pro, Microsoft Word, or related software and have the technical savvy to learn new software
• Knowledge of commercial banking and/or lending processes, loan principles, project management, loan documentation and loan systems
• Strong judgment skills, with decision-making ability at every level due to the high transaction volume and fast-paced nature of the organization
• Strong verbal and written communication skills
• Excellent attention to detail, the ability to work in a fast-paced environment with rapidly changing priorities
• The ability to work efficiently and well under pressure

Qualifications: BA in Business Administration with 4 years of Experience

• Credit risk data operations experience gained either through industry or within a consulting environment
• Corporate, commercial/ SME, or IB experience
• Experience in relational database management, front-to-back system data flows, data handling, transmission, aggregation
• Demonstrated experience in working with financial products' life cycles and associated data needs
• Experience with remedial/troubled loan data systems
• Knowledge/experience of a wide range of credit data operations
• Willingness to dig deep into data, and build additional insights into the credit portfolio
• Experience in data governance programs with knowledge of data governance principles and practices
• Excellent communication skills in English (verbal and written)
• Solid analytical skill – Able to collect and research data, use intuition and experience to complement data, design workflows and procedures.

Qualifications: BA in Financial Services with 3 years of Experience