Job Summary: 

• Verify insurance eligibility for services provided
• Verify insurance eligibility for all accounts with questionable status or billing addresses
• Perform price negotiations and discounts related to collections
• Identify patient resources pertaining to reimbursement
• Inform patients of financial responsibilities as stated by the insurance company
• Review and audit accounts from aging reports for missing payments
• Collect reimbursement for billed and aged accounts
• Process daily correspondence to successfully appeal to third-party carriers
• Document all pertinent communication with the patient, physician, insurance company as it may relate to collection procedures
• Submit adjustments to the account receivable register
• Correct errors, reimbursements for accounts, and resolve billing issues

Skills on Resume:

• Insurance Verification (Hard Skills)
• Price Negotiation (Soft Skills)
• Resource Identification (Hard Skills)
• Patient Communication (Soft Skills)
• Account Auditing (Hard Skills)
• Reimbursement Collection (Hard Skills)
• Appeals Processing (Hard Skills)
• Billing Issue Resolution (Hard Skills)

Job Summary: 

• Organizing and sanitizing space in preparation for collection and testing.
• Receiving and cataloging medical samples for testing with special attention
• Organizational systems and privacy/safety regulations.
• Administering sample collections and preparing specimens for testing.
• Quality Control on samples collected, being responsible for proper sample collections by students, faculty, and administration staff.
• Assist participants unable to provide samples on own and assist staff in sample collections
• Registering collection tubes in an online portal and recording names of pool participants.
• Reporting to the Program Testing Coordinator.

Skills on Resume:

• Space Organization (Hard Skills)
• Sample Cataloging (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Specimen Collection (Hard Skills)
• Quality Control (Hard Skills)
• Assistance and Support (Soft Skills)
• Data Entry (Hard Skills)
• Reporting Skills (Hard Skills)

Job Summary: 

• Calling to obtain payment owed to the hospital from third-party non-governmental insurers
• Ensuring the claim is netted down to the correct expected reimbursement amount and requesting related adjustments
• Checking claim processing status at various payer websites
• Ascertaining the reason for underpayment or denial and writing effective appeal letters to procure additional amount owed to the hospital.
• Identifying which payer or IPA is responsible for paying the hospital bill for each patient's hospital account
• Manage a queue of accounts from 30-59 days delinquent
• Contact customers via telephone and make arrangements to bring the account current
• Document all actions taken on an account
• Update customer information such as phone numbers, e-mail, and address
• Perform light skip tracing including 411 and some Accurint reports

Skills on Resume: 

• Debt Collection Calls (Hard Skills)
• Claim Adjustment (Hard Skills)
• Claim Status Monitoring (Hard Skills)
• Appeal Letter Writing (Hard Skills)
• Payer Identification (Hard Skills)
• Account Management (Hard Skills)
• Customer Communication (Soft Skills)
• Information Updating (Hard Skills)

Job Summary: 

• Portfolio management of 300 accounts generally ranging from 15-90 days past due.
• Work variable work shifts and/or extended hours based on the needs of the company.
• Responsible for gathering information about the customer’s current financial situation and negotiating the best possible arrangement to avoid the account escalating to a delinquent status past 90 days.
• Monitor customer account details for non-payments, declined payments, delayed payments, and other irregularities
• Place outbound calls to customers to inform have a delinquent account that needs to be paid.
• Leave messages with customers informing of contact points via a defined script.
• Utilize the scripted opening when the correct party is reached. 
• Identifying the customer, identifying the company, and asking for payment on the account.
• Responsible for handling incoming calls from customers to negotiate and maintain payment arrangements suitable for the account.
• Communicate effectively with clients and other departments within WOCF.

Skills on Resume:

• Portfolio Management (Hard Skills)
• Flexible Scheduling (Soft Skills)
• Financial Negotiation (Hard Skills)
• Account Monitoring (Hard Skills)
• Outbound Communication (Hard Skills)
• Script Adherence (Hard Skills)
• Payment Arrangement Handling (Hard Skills)
• Interdepartmental Communication (Soft Skills)

Job Summary: 

• Contact customers through both telephone and written communication in an effort to bring accounts to current status. 
• Focus on inquiring about the details of matured accounts receivable and document status of payment and/or reason for non-payment. 
• Maintains accurate, comprehensive records of actions taken. 
• Complete no less than 60 collection calls daily.
• Implement proper judgment and professional collection techniques. 
• Work with mentor/supervisor to develop the ability to negotiate payment plans with delinquent accounts. 
• Maintains accurate records of accounts. 
• Change cadence while maintaining professional attitude on follow-up calls and alert supervisor of potential collection problems. 
• Make recommendations to refer accounts to special collections.
• Investigate and develop the ability to offer solutions to resolve delinquent accounts, such as terms change and/or late delivery of goods or services.
• Maintains level of proficiency in computer skills (Microsoft Outlook, Word, Excel) and utilizes standard office equipment, such as telephone, facsimile machine, and photocopier.

Skills on Resume:

• Customer Communication (Soft Skills)
• Account Documentation (Hard Skills)
• High-Volume Calling (Hard Skills)
• Collection Techniques (Hard Skills)
• Negotiation Skills (Soft Skills)
• Record Keeping (Hard Skills)
• Problem Resolution (Soft Skills)
• Computer Proficiency (Hard Skills)

Job Summary: 

• Document all member communications and work performed, including the reason for delayed payment.
• Possess the ability to determine and analyze the reason for delay in-order to overcome objections, and to assist the member with determining the best course of action, and repayment plan.
• Provide professional, prompt, efficient, and accurate service
• Conduct all communications, in a professional, and respectful manner
• Conduct all communications in accordance with credit union policy and procedures, abiding by all state and federal laws and regulations.
• Collect credit owed, and reduce losses to the Bank
• Initiate and sustain frequent contact with at-risk customers
• Work in a team environment, take initiative, organize multiple tasks within required deadlines, and work independently
• Provide superior customer service
• Ensure compliance with Bank policies and procedures, completing updates 
• Document communication and collection actions within the Bank's collection software system

Skills on Resume:

• Communication Documentation (Hard Skills)
• Analytical Problem Solving (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Professional Conduct (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Debt Collection (Hard Skills)
• Proactive Engagement (Soft Skills)
• Task Organization (Soft Skills)

Job Summary: 

• Perform electronic processing of collection letters.
• Discuss outstanding balances with patients.
• Work A/R Reports and delinquent reports for accounts with patient responsibility balances.
• Set up payment plans for patients.
• Communicate with the insurance company to correct a claim payment.
• Make necessary adjustments to accounts 
• Communicate with insurance dept regarding insurance denials - wrong insurance, etc.
• Respond to patient's complaints/concerns regarding account balance.
• Communicate with doctors and other offices regarding patient balances.
• Prepare collection transfer ledgers monthly and distribute them to doctors.
• Prepare collection transfer ledgers for distribution to the designated collection agencies.
• Liaison to collection agencies for collection accounts.

Skills on Resume:

• Electronic Processing (Hard Skills)
• Balance Negotiation (Soft Skills)
• A/R Management (Hard Skills)
• Payment Plan Setup (Hard Skills)
• Claim Adjustment Communication (Soft Skills)
• Account Adjustments (Hard Skills)
• Patient Communication (Soft Skills)
• Agency Liaison (Soft Skills)

Job Summary: 

• Make financial arrangements with patients and/or insurance companies to collect accounts by telephone, mail, or personal interviews to obtain payment arrangements on outstanding accounts.
• Review account information from various sources (online data, hard copy reports, billing forms, itemized bills, etc.)
• Discuss account conditions with payor sources.
• Monitor delinquent accounts and escalates follow-up activity 
• Actively work potential 30-plus day accounts
• Monitor daily collection queue
• Maintain consumer loan delinquency at or below department standards
• Control and prevent losses to the credit union
• Assist members and staff with collection related matters
• Communicate with members through phone and mail
• Update account and member information

Skills on Resume:

• Financial Negotiation (Hard Skills)
• Account Review (Hard Skills)
• Communication Skills (Soft Skills)
• Delinquency Monitoring (Hard Skills)
• Collections Management (Hard Skills)
• Loss Prevention (Hard Skills)
• Member Assistance (Soft Skills)
• Data Updating (Hard Skills)

Job Summary: 

• Responsible for making collections calls in a courteous and professional manner to keep accounts current and under the credit line.
• Discusses problems and complaints with customers in a friendly manner. 
• Handles all problems promptly and accurately.
• Research accounts, making copies of pertinent documents. 
• Communicates with customers to resolve disputes.
• Makes prompts and courteous calls on NSF checks and sends appropriate letters within 24 hours of charge-back.
• Mails final demand/attorney letters to accounts over 90 days past due and promptly retires accounts to collection agency upon expiration.
• Sends aging reports to sales teams as needed or required to inform of past balances and/or to request assistance from sales reps to resolve problems.
• Communicates credit information to state reporting agencies to insure listing compliance with any applicable alcohol statutes.
• Accurately writes check requests, debits, and credits
• Collects prepare and mails monthly statements no later than the first working day of each month.
• Arrives to work, meetings, appointments, and other work-related functions on time and as scheduled.

Skills on Resume:

• Collections Management (Hard Skills)
• Customer Service (Soft Skills)
• Problem Resolution (Soft Skills)
• Account Research (Hard Skills)
• Dispute Resolution (Soft Skills)
• Compliance Monitoring (Hard Skills)
• Reporting and Documentation (Hard Skills)
• Punctuality (Soft Skills)

Job Summary: 

• Complies with all applicable Company policies and procedures. 
• Works well with mid-management and interfaces effectively with all personnel.
• Collaborate with Third Party Collection Agencies and bank attorneys, and reconcile related reports
• Prepare reports as needed for the Board of Directors and Lending Officers
• Correct returned mail and address changes.
• Successfully completes all Gastro One training requirements (i.e. OSHA, HIPAA, safety, compliance, etc).
• Responsible for following and compliance with all regulatory requirements and/or guidelines.
• Perform all duties in a manner that is conducive to the policies and procedures of Gastro One.
• Meets agreed-upon goals and objectives effectively and in a timely manner
• Generates standard reports
• Follows all safety policies and procedures, communicates hazards and/or suggests improvements to the manager.

Skills on Resume:

• Policy Compliance (Hard Skills)
• Effective Communication (Soft Skills)
• Third-Party Collaboration (Soft Skills)
• Report Preparation (Hard Skills)
• Data Accuracy Management (Hard Skills)
• Regulatory Adherence (Hard Skills)
• Goal-Oriented Performance (Soft Skills)
• Safety Procedures (Hard Skills)