COLLECTOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Dec 01, 2024 - The Collector excels in a fast-paced environment, leveraging strong attention to detail and excellent customer service skills. With robust analytical thinking and financial risk management abilities, this role effectively handles objections and adversity while collaborating as a team player. Proficient in multi-tasking and prioritizing to meet deadlines, the Collector also brings experience in Accounts Payable and Accounts Receivable, ensuring seamless financial operations.

Essential Hard and Soft Skills for a Standout Collector Resume
  • Accounts Payable
  • Accounts Receivable
  • Financial Risk Management
  • Data Entry
  • Payment Processing
  • Collections Software Proficiency
  • Credit Analysis
  • Record Keeping
  • Legal Compliance
  • Reporting
  • Attention to Detail
  • Customer Service
  • Analytical Thinking
  • Communication
  • Time Management
  • Problem-Solving
  • Team Collaboration
  • Conflict Resolution
  • Adaptability
  • Multi-tasking

Tips for Collector Skills and Responsibilities on a Resume

1. BA in Accounting with 3 years of Experience

  • Ability to work in a fast-paced environment with strong attention to detail.
  • Excellent customer service skills.
  • Strong analytical thinking skills with continuous improvement mindset.
  • Financial risk management skills.
  • Excellent time management skills with the ability to work towards fixed deadlines.
  • Very good communication skills both oral and written.
  • Ability to handle objections and adversity.
  • Effective collaborator and a team player.
  • Ability to multi-task, prioritize needs to meet required timelines.
  • Experience in Accounts Payable and Accounts Receivable 

2. BA in Finance with 4 years of Experience

  • Experience in Collections
  • Must be proficient in Microsoft Office Word and Excel
  • Must have good keyboarding, typing, and calculator skills
  • Must be able to read, analyze, and interpret general credit reports and information
  • Must have a working knowledge of Dun & Bradstreet, Experian, or other related credit reports
  • Must be able to communicate professionally, verbally and in writing
  • Must be able to work independently and on a team
  • Must be able to work effectively in a fast-paced environment with shifting priorities
  • Prior experience in patient access, billing, cash collections, insurance, appointment scheduling 
  • Knowledge and function and relationships within a hospital environment.

3. BA in Business Administration with 5 years of Experience

  • Experience within a hospital or clinical environment, an insurance company
  • Experience managed care organization, other financial service setting
  • Experience registration, financial counseling, financial clearance and/or customer service in a health care environment.
  • General knowledge of patient access financial counseling functions in both acute and non-acute settings is a plus.
  • Working knowledge of medical terminology and insurance terminology.
  • Ability to work multiple computer systems such as patient, registration/accounting system, document imaging, scanning, proprietary payer websites, and data quality monitoring, both accurately and efficiently.
  • Certified Healthcare Access Associate (CHAA) 
  • Certified Patient Account Technician (CPAT) 
  • Certified Revenue Cycle Representative (CRCR) 

4. BA in Economics with 2 years of Experience

  • Ability to operate office equipment (copy machines, fax, telephone, keyboard)
  • Ability to document account notes clearly and efficiently
  • Ability to work independently and in a team environment
  • General knowledge of office procedures and ability to utilize resource materials in an organized manner.
  • Ability to discuss personal and financial matters with patients and/or representatives regarding credit, law, and collection policies and procedures.
  • Familiarity with regulations governing collection proceedings and the release of confidential information.
  • Previous experience with online computerized accounts receivable systems, including IDX.
  • Demonstrated ability to communicate effectively both verbally and in writing.
  • Ability to multi-task, and prioritize needs to meet required timelines
  • Analytical and problem-solving skills
  • Customer Services experience 

5. BA in Management with 3 years of Experience

  • Assertive, personable, and persuasive with consumers
  • Comfortable negotiating, discussing sensitive financial issues, and selling solutions to consumers
  • Remain positive, professional, determined, calm, and focused when faced with challenging situations
  • Overcome objections to pay and develop creative solutions to help bring consumers current
  • Quick thinker, with an ability to understand and interpret information promptly and effectively
  • Self-driven, motivated to help, and able to perform with minimal supervision in a team environment
  • Receptive to ongoing feedback aimed at improving the performance of and team
  • Ability to speak clearly, professionally, and articulately on the telephone
  • Ability to talk and type at the same time (talking with consumers while documenting relevant notes)
  • Comfortable with repetitive tasks, sit and talk on the phone with a headset for the vast majority of the day
  • Ability to manage a flexible work schedule

6. BA in Accounting with 2 years of Experience

  • Excellent attention to detail and organizational skills as well as keeping to tight deadlines.
  • Excellent and professional communication skills (telephone and email).
  • Experience working for multi-national corporations is an advantage.
  • Practical experience maintaining & updating databases is an advantage.
  • Great attention to detail, accuracy and strong team work skills are mandatory.
  • Experience as collector or in accounting preferably in large international companies
  • Knowledge of computer programs (Microsoft MS Office) and office equipment at the level of an advanced user
  • High level of responsibility
  • Proficiency in English at the Intermediate level
  • Experience in Accounts Payable and Accounts Receivable 

7. BA in Finance with 3 years of Experience

  • Excellent negotiating and making a payment
  • Excellent update information in the CACs System
  • Previous work experience in customer service, sales, collections, or related field
  • Excellent knowledge of collection processes
  • Excellent verbal communication, negotiation, and excellent people skills
  • Outstanding phone etiquette, problem solver
  • Detail oriented, dependable, reliable
  • Proficient computer skills, Microsoft Office for Windows
  • Proficient mathematical skills and bi-lingual (Spanish)
  • Ability to deal with impolite customers
  • Dutch and French native speaker 

8. BA in Business Administration with 4 years of Experience

  • Excellent written and verbal communication, negotiation, and conflict resolution skills.
  • Intermediate accounting knowledge.
  • Intermediate problem solving skills and intermediate computer skills.
  • Excellent prioritization skills.
  • Basic understanding of risk mitigation tools.
  • Good understanding of HP processes and tools
  • Fluency in French and English essential
  • Previous Credit Collections or Accounts Receivable experience is an advantage
  • Knowledge of Word and Excel 
  • Good level of communication and analytical skills
  • Excellent handle Delinquent Accounts (1-29 DPDs) by using CACS and Auto Dialer

9. BA in Economics with 1 years of Experience

  • Excellent communication and negotiation skills
  • Willing and able to work a flexible schedule including overtime and weekends
  • Ability to multi-task in a fast-paced environment
  • Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act
  • Good computer and typing skills
  • Good negotiation skills, excellent telephone etiquette
  • General knowledge of Microsoft Excel, and Outlook
  • Ability to Web navigation and/or web-based applications
  • Consumer collection experience in a high call volume, auto dialer environment 
  • General knowledge of collection, repossession.

10. BA in Accounting with 4 years of Experience

  • Excellent communication skills, both verbal and written.
  • Experience with Microsoft Excel
  • Knowledge of commercial collections
  • Well-founded grasp of Microsoft Word
  • Practical knowledge of multi-task
  • Detailed and have the ability to work independently
  • Relevant experience in accounts receivable
  • Established analytical skills in basic, accounts receivable and accounting policy
  • Proficient in ERP systems and Team player

11. BA in Finance with 5 years of Experience

  • General familiarity with Microsoft Office
  • Accounts Receivable (AR) experience
  • Deep understanding of communication
  • Proven knowledge of Microsoft Excel, skills in data entry
  • Comprehension of Collection Processes
  • Experience with credit collections
  • Earlier work involving Research Discrepancies
  • Good understanding of Data Input
  • Quality experience with Basic Math Skills and Vendor Negotiation experience 
  • Wide ranging experience with Basic Math Skills
  • Previous experience working with 10 Key Accounting

12. BA in Business Administration with 6 years of Experience

  • Basic knowledge of installment loans, consumer collections, and collections regulations & laws
  • Previous collections experience 
  • Ability to multitask by speaking with customers and typing information, avoid distractions, and be focused on scheduled shift
  • Strong attention to detail
  • Excellent communication
  • PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
  • Self-motivates, believes in accountability, focuses on results, makes plans and follows through
  • Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
  • Thrives on a team, stays positive, lives values
  • Experience with and ability to quickly learn various computer based programs / systems.

13. BA in Economics with 3 years of Experience

  • Excellent verbal and written communication skills.
  • Ability to utilize personal computers and Windows driven programs.
  • Intermediate Microsoft Excel skills.
  • Knowledge of loan collection procedures, Fair Debt Collection Practices and related law.
  • Knowledge of consumer loan products, interest accrual, etc.
  • Ability to effectively communicate with physicians and senior staff.
  • Ability to prioritize tasks.
  • Ability to work efficiently in a fast paced environment.
  • Demonstrated understanding of funding entities.
  • Strong upfront collection skills.
  • Strong knowledge of Medicare, Medicaid & Commercial insurance.

14. BA in Accounting with 2 years of Experience

  • Spoken and written fluency in Russian
  • Experience as an intelligence analyst, data collector, or linguist. 
  • Significant experience with Boolean logic, natural language processing, social media analytics, data correlation, and data visualizations
  • Ability to write reports, format and populate dashboards, and provide context to data
  • Ability to work one-on-one and as a contributor to a team
  • Self-starter with a curious mindset and desire to solve problems and learn new skills
  • Strong organizational skills, time-management skills, attention to detail, and strong initiative
  • Excellent oral and written communications skills
  • Proficient in working on a PC, and competent in the use of Microsoft Office. 
  • Full proficiency in Excel, Outlook, and Word.
  • Ability to interact and communicate effectively, orally and in writing.

15. BA in Finance with 6 years of Experience

  • Working knowledge of collection law
  • Ability to negotiating with business executives and owners, attorney's and/or mediators
  • Experience with asset location methods and resources
  • Effective communication skills, written and verbal (especially email)
  • Efficient and accurate use of a PC and related software
  • Professional approach and phone etiquette
  • Ability to multi-task and exhibit grace under pressure
  • Deadline and results-oriented in a team environment
  • Knowledge of UCC, contracts, and contract law
  • Experience with the construction, fabrication, and material business sector
  • Past work or exposure to business-to-business transactions and commerce

16. BA in Business Administration with 3 years of Experience

  • Working knowledge of State and Federal Collection Laws and Procedures
  • Computer Skills required, including Microsoft Office Suite
  • Reasoning ability to solve problems
  • Strong Member Service experience and strong communications skills 
  • Must have the ability to negotiate
  • Strong organizational skills with the ability to multi-task
  • Exceptional customer service skills to meet stakeholder needs.
  • Ability to work in a cohesive team oriented environment.
  • Possess a strong work ethic with the ability to meet deadlines and interact with all levels of management.
  • Excellent verbal and written communication skills.

17. BA in Economics with 5 years of Experience

  • Experience in health care self-pay collections.
  • Have the ability to deal with diverse and stress related situations in a calm manner.
  • Must be detail oriented with a high degree of accuracy.
  • Effective oral and written communication and guest relation skills 
  • Must have good organizational and computer technical skills and have the ability to set priorities.
  • Relevant work experience in dental billing and procedure coding.
  • Experience in a dental school or private dental office environment highly desired.
  • Experience using Axium or other dental billing software is highly desired.
  • A self-motivated critical thinker who can solve issues encountered and provide alternate solutions.
  • Strong computer skills including Excel spreadsheets

18. BA in Accounting with 2 years of Experience

  • Excellent customer service skills
  • Strong communication skills, and ability to convey messages in an organized, clear, and effective manner
  • Ability to prioritize and organize multiple tasks in a high-volume, fast-paced environment
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Demonstrated previous collections experience
  • Debt collection experience in banks or financial companies 
  • Working experience in customer services/telemarketing 
  • Applicable training/experience in a call center environment with commercial customers and business to business collections or customer service.
  • Previous collections or customer service experience
  • Basic financial skills including knowledge of commonly used collections practices and procedures.

19. BA in Finance with 4 years of Experience

  • Experience within a collections/credit control or wider AR role
  • Able to demonstrate understanding and application of best practice collections principles and wider impacts within the contract to cash (C2C) value chain
  • Skilled influencer and negotiator – able to apply this collaboratively with clients and internal stakeholders to gain best possible outcome for the firm
  • Excellent communication skills both verbal and written – attention to detail is a must
  • Strong literacy and numeracy skills
  • Positive and professional “can do” attitude
  • Self-motivated with the ability to work well in a team environment
  • Strong interpersonal skills with ability to build relationships
  • Agile with change, demonstrating flexible approach and resilience
  • Tenacious - will persevere to achieve results for self and team

20. BA in Business Administration with 5 years of Experience

  • Experience in collections and/or customer service activities
  • Good knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
  • Strong customer service/relations skills
  • Ability to identify and resolve exceptions and to organize and interpret information
  • Good verbal and written communication skills
  • Knowledge of other key finance functions such as cash allocation, cash & banking, AP (Accounts Payable)
  • Experience working within the professional services sector
  • Understanding of Data Protection (GDPR) & Anti Money Laundering regulations
  • CICM or equivalent qualification would be a distinct advantage
  • Previous experience within collections/credit control environment or similar AR (Accounts Receivable) based role