• Review and approve new customers’ credit applications
• Contact banks, trade and credit associations, salespeople, and others to obtain credit information, including credit reports
• Evaluate results of investigations, prepare reports of findings, and set or recommend credit limit
• Collect past due balances on account through investigation of claims and/or collection issues to ensure payment of outstanding invoices
• Complete denial letters based on results of investigation from Customer Service
• Review accounts receivable reporting to see customer invoices and paying habits to determine if past due status is likely to be a billing issue versus a chronic problem
• Respond to customer requests for proof of delivery, purchase orders, invoices copies, statements and account status
• Provide the customer with month-end statements and attaché any past due invoice copies to prepare for mailing

Skills: Credit Evaluation, Information Gathering, Credit Limit Setting, Debt Collection, Report Preparation, Accounts Receivable Analysis, Customer Communication, Financial Documentation Preparation

• Communicate with both internal and external customers to resolve problems and prevent orders and claims from being held or delayed
• Support Customer Service by responding to all customer-related inquiries to improve knowledge and ensure customer satisfaction
• Identify process improvement by evaluating non-conformances and non-value-added activities to improve individual and company performance as well as customer satisfaction
• Keep the Credit and Collections Supervisor informed of serious credit and collections problems
• Cover work of other team members during absence and participate in special projects and related assignments 
• Establish and communicate goals on an individual and team basis to achieve cash flow, DSO, and aging objectives
• Execute applicable Quality System processes
• Investigate and identify deductions and reconcile over-payments, duplicate deductions and various other deductions to ensure proper application

Skills: Problem Resolution, Customer Service Support, Process Improvement Identification, Credit Management, Team Collaboration, Goal Setting, Quality System Execution, Financial Reconciliation

• Help members with negative accounts and/or past-due loans.
• Make outbound calls and maintain follow-up with each member.
• Provide professional member experiences.
• Help members find ways to make payments and maintain positive accounts.
• Experience in collections and/or banking and/or credit union 
• Free online career classes through PennFoster.
• Health care options with immediate access to benefits.
• Spend the vast majority of time signing on to dialer to handle consumer phone calls
• Use a call model to handle each call in a manner that persuades consumers to pay
• Support consumer requests, including processing one-time and recurring phone payments

Skills: Loan Recovery, Outbound Communication, Member Experience Management, Payment Solutions Facilitation, Collections Expertise, Call Handling, Payment Processing, Consumer Support

• Contact customer for past due balance, thoroughly documenting pertinent information
• Communicate with field personnel regarding past-due invoices and disputes
• Research and reconcile all open issues (credits, unapplied cash, misapplied cash, disputes)
• Communicate account changes/updates with the corresponding department
• Place/release customer account holds
• Work with collection agency assigning accounts and responding to inquiries
• Provide management status of past due accounts
• Manage daily aging/query reports and research unapplied payments
• Generate and mail out demand letters
• Work directly with clients to resolve billing issues

Skills: Customer Communication, Account Reconciliation, Interdepartmental Communication, Account Management, Agency Collaboration, Reporting Skills, Payment Research, Billing Issue Resolution

• Make outbound phone calls to set up effective and immediate payment arrangements that resolve the customer’s delinquency
• Find mutually beneficial payment arrangements that will allow to retain the customer
• Sell the customer on the idea of paying off debt
• Counsel the customer on how to increase income/decrease expenses
• Receive inbound calls from customers, employees, and other parties with questions
• Collect all past-due receivables
• Handle all credit card inquiries and chargebacks
• Investigate and resolve discrepancies in billing
• Build rapport with clients when possible to avoid future payment issues
• Update account status and database regularly
• Alert manager of clients unwilling or unable to pay 
• Comply with requirements when legal action is unavoidable
• Credit analysis for new accounts

Skills: Payment Negotiation, Sales Persuasion, Financial Counseling, Inbound Communication, Receivables Collection, Chargeback Management, Billing Discrepancy Resolution, Account Maintenance

• Works with a sense of urgency to consistently produce strong results.
• Helping members with negative accounts and/or past due loans.
• Making outbound calls and maintaining follow up with each member.
• Providing professional member experiences in order to assist in maintaining the credit union's image and growth expectations.
• Assisting with accounts with a deceased member.
• Customer service position to help members find ways to make payment and maintain positive accounts.
• Utilize skip tracing methods and multiple software platforms to obtain and record collection information.
• Conduct and follow-up all legal action on accounts to the District Court level and attend court hearings
• Perform self-help repossessions while also communicating with repossession agents and vendors.
• Contact clients by phone, fax, or email

Skills: Urgency and Result Focus, Loan Recovery, Outbound Communication, Member Experience Management, Deceased Account Handling, Skip Tracing, Legal Proceedings Coordination, Repossession Management

• Contact delinquent account customers, document the status of customer and the collection efforts
• Confers with customer by telephone in attempt to determine reason for overdue payment
• Mail form letters to customers to encourage payment of delinquent accounts
• Ensures auction and collection procedures are in compliance with Federal and State Lien Laws and consistent with standards
• Review final pick-up and redelivery customers on the day calendar report, recommend necessary action
• Review Accounts Receivable aging and perform necessary collection activities
• Submit semi-monthly aging report with collection notes to supervisor and respective Franchisee
• Process credit card or ACH payments
• Place customers in auction status and provide the finalized list to the auction team
• Submit recommendations for closed accounts with outstanding balances for potential write off to bad debt
• Review bankruptcy documentation for any customer who may file for bankruptcy

Skills: Customer Communication, Payment Negotiation, Compliance Monitoring, Accounts Receivable Management, Payment Processing, Auction Coordination, Reporting Skills, Bankruptcy Review

• Reviews accounts to determine ability to pay. 
• Contacts debtors, determines payment arrangements and follows up to ensure commitments are maintained. 
• Negotiates and recommends settlements. 
• Initiates legal action based on debtor’s assets, financial status and amount of debt. 
• Prepares accounts for legal action, consults with attorneys and maintains follow up. 
• Responsible for monitoring skip queue Legal queue and judgment queue, which includes attempting to locate debtors and when possible making arrangements. 
• Prepares cases for small claims. 
• Represents the Credit Union in small claims and civil actions. 
• Processes payments and maintains payment records. 
• Maintains account history including action taken and conversations to ensure full and proper information is maintained in the permanent record. 
• Responsible for the Bankrupt queue, including ensuring reaffirmation agreements and proofs of claims are processed 

Skills: Financial Assessment, Debt Negotiation, Legal Proceedings Management, Case Preparation, Representation in Court, Payment Processing, Record Keeping, Bankruptcy Management

• Working within the collection laws framework to collect on accounts, consumer loans, mortgage loans, and credit cards while working towards monthly established goals.
• Perform daily follow-up on all delinquent accounts, which includes consumer loans, mortgage loans, and credit cards.
• Utilize skip tracing methods and multiple software platforms to obtain and record collection information.
• Conduct and follow up all legal action on accounts to the District Court level and attend court hearings
• Perform self-help repossessions while also communicating with repossession agents and vendors.
• Work with card members to make arrangements to pay the debt in full
• Set up the best possible arrangement and document all collection activities
• Maintain good relationships with customers/card members
• Collections functions including collecting on unpaid balances and working with other departments to resolve client issues.
• Correspond with a client for payment.

Skills: Collections Law Compliance, Account Follow-Up, Skip Tracing, Legal Action Coordination, Debt Negotiation, Documentation Skills, Customer Relationship Management, Interdepartmental Collaboration

• Provide support/documents to clients as requested in a timely manner.
• Conduct research on unpaid and disputed invoices.
• Escalate unresolved disputes accordingly and generate dunning letters.
• Manage and update daily aging/query reports.
• Manage customer repayment plans and accept/process payments.
• Contact customers via telephone, email, and fax.
• Act as second-line support for credit approvals on residential accounts.
• Prepare accounts for placement with 3rd party collections - legal or agency.
• Identify and manage risk within the collection portfolio.
• Resolve all disputes raised by clients in the most tactful and professional manner.

Skills: Client Support, Invoice Research, Dispute Escalation, Report Management, Repayment Plan Management, Multichannel Communication, Credit Approval Support, Third-Party Collections Management

• Collections experience in the mortgage or auto industries
• Working knowledge of Word and Excel
• Must work well under pressure to meet monthly goals
• Candidate should be energetic, flexible, empathetic, and must have a positive attitude
• Strong follow up skills
• Must have excellent  people  skills with strong customer service attitude
• Excellent written and verbal communications skills
• Self starter with a strong work ethic
• Must be able to work without supervision and must be self motivated
• Ability to integrate rapidly with an existing team
• Basic understanding of finance/lending

Qualifications: BA in Finance with 5 years of Experience.

• Problem-Solving Skills
• Customer Service Excellence and collections experience
• Oral Communication and strong ethical standards
• Ability to attend and Punctuality
• Have initiative and dependability
• Have basic knowledge of Microsoft Excel
• Be motivated to exceed weekly and monthly quotas
• Be able to effectively communicate with debtors and facilities
• Have strong organization skills and be process-oriented
• Be reliable, able to work independently, and customer-oriented
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Qualifications: BA in Business Administration with 4 years of Experience.

• Prior account collection experience, preferably in a fast-paced financial institution
• Very strong experience in compliance, bankruptcies, repossessions, and foreclosures.
• Have experience with Temenos or DNA software.
• Prior knowledge of lending and collection practices
• Organization, communication, planning, and analytical skills
• Experience in the customer service industry and collection and banking 
• Excellent customer service skills
• Experience with skip tracing tools for collection 
• Ability to multi task and good with follow-up.
• Ability to comprehend the bank’s products offered to customers to assist with collection of loans and overdrafts.
• Old National/Ivy Tech certificate or post-secondary business courses are valued.

Qualifications: BA in Public Relations with 3 years of Experience.

• Excellent communication and organizational skills
• Proficiency with Microsoft Word and Excel
• Proven collections experience with a financial company
• Experience with Skip Tracing and auto repossession
• Working knowledge of financial/banking software 
• Great listening ability and good telephone etiquette
• Ability to complete paperwork in an accurate, neat and efficient manner
• Ability to work variable hour schedule
• Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with a customer
• Skip Tracing Skills – Ability to utilize 411, reverse lookup, and other skip trace tools

Qualifications: BA in Communication with 4 years of Experience.

• Excellent interpersonal skills and strong English communication skills.
• Working knowledge of PC software, Excel and Word 
• Ability to work independently with ambiguity and with periodic supervisory guidance.
• Ability to prioritize and manage multiple requests.
• Must be able to handle self under pressure with professionalism, calmness and tactfulness.
• Ability to determine collectability of and escalate accounts
• Superb attention to detail and organizational skills
• Great communication skills both external and internal
• Skilled in Microsoft Office applications
• Work well under pressure
• Ability to perform detailed analytical work regarding foreclosures, repossessions, and other legal work
• Ability to perform basic skip tracing tasks

Qualifications: BA in Marketing with 3 years of Experience.

• Experience with collections, experience collecting on commercial accounts 
• Proficient knowledge Word and Excel 
• Sales experience an asset.
• Professional credit designation such as CCP (Certified Credit Professional) an asset.
• French and English.
• Commercial collections/customer service experience .
• Strong interpersonal skills.
• Proven track record of making 50 or more effective customer contacts daily and the ability to manage portfolio larger than $3M.
• Excellent oral and written communication skills.
• Excel skills, and basic knowledge of Oracle or Salesforce desirable.
• Must demonstrate customer-centric, analytical and problem-solving skills.

Qualifications: BA in Management with 6 years of Experience.

• Abilities research abilities reviewing customer accounts, identify and resolve matters
• Excellent oral and written communication skills
• Knowledge of Microsoft Based Systems including but not limited to Word, Excel, and Outlook
• Demonstrated ability to make quick and accurate decisions
• Strong interpersonal skills in order to effectively communicate with customers, vendors, employees, and upper management
• Ability to manage multiple tasks with changing priorities
• The capacity to work under pressure and the adaptability to work in an ever-changing environment
• Prior Collections experience preferably business to business
• Analytical and problem-solving skills.
• Customer Services experience 

Qualifications: BA in Economics with 2 years of Experience.

• Previous collections experience, with emphasis on healthcare insurance collections of all types. 
• Preference shown to previous experience in an ambulatory surgical setting.
• Prefer previous experience working with Advantx. (Patient Accounting System)
• Ability to work independently.
• Excellent collunication skills and interpersonal skills.
• Skilled in time management and prioritization of emergent situations.
• Good customer service skills, always demonstrates professionalism.
• Comfortable utilizing critical thinking skills.
• Ability to typing 45-60 WPM.
• Proficient with Microsoft Office products.
• Experience with electronic patient information systems.
• Prefer previous experience with Electronic Health Record system

Qualifications: BA in Finance with 5 years of Experience.

• Strong verbal and written communication skills
• Excellent telephone skills.
• Good typing and PC skills and basic math skills.
• Ability to prioritize and organize assignments.
• Basic knowledge of Microsoft Office applications (i.e. Word, Excel and Outlook).
• Ability to handle multiple tasks simultaneously.
• Experience in collections or call center environment.
• Banking background and detail oriented.
• Outstanding customer service skills
• Basic reading, numerical reasoning and comprehension skills
• Good organization skills

Qualifications: BA in Business Administration with 4 years of Experience.

• Collection experience and healthcare experience 
• Professional appearance and demeanor 
• Knowledge of insurance plans and providers
• Knowledge of claims and billing
• A commitment to excellent customer service as well as a positive proactive attitude.
• Excellent communication and verbal skills including proper grammar
• CPT, HCPCS, and ICD-10 knowledge
• Excellent communication and verbal skills including proper grammar.
• Ability to multi-task and work well under pressure
• A commitment to excellent customer service as well as a positive proactive attitude is a must.
• Familiarity with current software packages such as Microsoft Word, Excel and Outlook Knowledge of MDSuites, Vision on Demand, RIS, Healthpac and Centricity.

Qualifications: BA in Accounting with 3 years of Experience.