Job Summary:

• Provide day-to-day operational guidance and support for the deployment of Skype for Business, Cisco Expressway, Cisco Meeting Server (CMS), and Video Teleconferencing Equipment, such as Poly, Cisco, etc..
• Develop and deploy any Collaborative services (Instant Messaging, VoIP, Web Conferencing, Video Conferencing), SLAs, Change Management, RCA, Incidents (P1/P2) and Voice Documentation (KB Articles, SOP, etc.).
• Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions.
• Engage with technical staff to contribute to the technical strategy and design to meet business needs.
• Implement enterprise services and provide system support in and enterprise computing environments.
• Diagnose and resolve moderately complex VoIP/video/web conferencing and/or web application sharing system problems.
• Work collaboratively with a geographically dispersed team.
• Ability to work under limited direction with a moderate degree of maturity, discretion, and judgment, including occasionally working outside normal business hours to provide support for operations and maintenance.
• Architect, build, implement and maintain and/or support integrated Unified Communications environments with high-level technical expertise.
• Provide technical leadership for team supporting the Collaboration Suite of services across multiple vendors and installation sites.
• Develop complex operational scripts using PowerShell or equivalent language to automate operational tasks.
• Develop implementation schedules, test plans, and orchestrate training programs
• Evaluate and approve design changes, specifications and drawing releases.

Skills on Resume: 

• Unified Communications Expertise (Hard Skills)
• Collaborative Services Management (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Technical Strategy and Design (Hard Skills)
• System Support and Implementation (Hard Skills)
• Collaboration and Teamwork (Soft Skills)
• Technical Leadership and Automation (Hard Skills)
• Project Management and Technical Documentation (Hard Skills)

Job Summary:

• Provide dedicated technical support for video conferencing systems and integrations with third party platforms (tools, infrastructure, and AV equipment). 
• Identify potential system problems and develop solutions/repairs. 
• Perform maintenance and repair tasks on all video conferencing equipment to deliver 99.999% uptime.
• Manage video network projects and support the associated network environment that includes voice, data, and/or video/image technologies
• Research, evaluate and recommend new equipment, tools and collaboration technologies.
• Maintain the security of the video conferencing systems and supporting infrastructure. 
• Recommend infrastructure and security improvements.
• Analyze engineering, space and electrical schematics and related data to determine IT component design factors such as size, shape and arrangement of equipment
• Provide system engineering and solution-based architecture for AV applications
• Contribute to the design and implementation of new products and drive improvements to existing products
• Ensure the timely procurement of AV and collaboration equipment that meets the established specifications and standards of the project while partnering with adjacent stakeholders on the suitability of space, design, performance, user interfaces, etc.
• Research and evaluate products, parts, or processes for cost efficiency and reliability.

Skills on Resume: 

• Technical Support and Troubleshooting (Hard Skills)
• System Maintenance and Repair (Hard Skills)
• Project Management (Hard Skills)
• Equipment and Technology Evaluation (Hard Skills)
• Security and Infrastructure Management (Hard Skills)
• Engineering and Design Analysis (Hard Skills)
• System Engineering and Architecture (Hard Skills)
• Procurement and Stakeholder Collaboration (Soft Skills)

Job Summary:

• Help build a dynamic, robust, intuitive collaboration environment
• Collaboration encompasses everything from messaging and chats to document collaboration, issue tracking and project management
• Help to administer, maintain, and improve iRobot’s environment of interconnected tools including Office 365, Jira, Confluence, Trello, Smartsheet, DocuSign, Mural, Zoom, Slack, and much more
• Be a point of contact for conference room A/V infrastructure, including regular maintenance, troubleshooting, and support
• Establish partnerships and working relationships across the business and with every team within IT
• Share that passion and get others excited
• Leverages Retail business process experience to work with business units to understand and document the workflows, work products, and collaboration patterns and implement improvements when possible.
• Maintain awareness of Microsoft Office 365 roadmap, and assess new Office 365 tools as they are released in Microsoft’s non-government cloud.
• Supports integration of new tools into business processes and workflows
• Collaborates with information technology team members to implement once released into Microsoft’s Government cloud.
• Support the troubleshooting of system issues, and work with other departments if needed, to achieve successful resolution.
• Ability to communicate effectively, both written and verbal for technical and non-technical staff.

Skills on Resume: 

• Collaboration Tools Management (Hard Skills)
• AV Infrastructure Support (Hard Skills)
• Project Management (Hard Skills)
• Stakeholder Engagement (Soft Skills)
• Retail Business Process Experience (Hard Skills)
• Office 365 Roadmap Awareness (Hard Skills)
• Integration and Implementation (Hard Skills)
• Communication Skills (Soft Skills)