COLLABORATION ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Dec 03, 2024 - The Collaboration Engineer specializes in supporting Cisco IPT environments within medium to large-sized organizations, this Collaboration Engineer possesses extensive experience in deploying and managing Cisco Call Manager V11 and higher. Expertise includes configuring and troubleshooting Cisco voice gateways for MGCP/SIP/CUBE deployments, alongside supporting cloud-based conferencing solutions like WebEx and Zoom. Additionally, the role involves adeptness in circuit provisioning, VoIP protocols, and server configuration on Cisco UCS platforms.

Essential Hard and Soft Skills for a Standout Collaboration Engineer Resume
  • Network Configuration
  • Cloud Platforms
  • System Integration
  • IT Infrastructure
  • Collaboration Tools
  • Data Management
  • Troubleshooting
  • Security Protocols
  • Scripting Languages
  • Database Management
  • Communication
  • Teamwork
  • Problem-Solving
  • Adaptability
  • Conflict Resolution
  • Time Management
  • Critical Thinking
  • Leadership
  • Negotiation
  • Emotional Intelligence

Summary of Collaboration Engineer Knowledge and Qualifications on Resume

1. BS in Computer Science with 4 years of Experience

  • Experience in MCSE, MCSA 2016+, MSCA Cloud, MCP, Microsoft 365, Microsoft Azure and/or Azure AD Certifications.
  • Experience in architecting, designing, implementing, and managing systems, desktops, mobile technologies, System Centre Configuration Managers (SCCM) and System Centre.
  • Experience with Azure, Windows Hyper-V Server, and SCVMM.
  • Expert-level experience with Microsoft 365 SharePoint, Teams, OneDrive, PaaS/SaaS, Broadcloud, Five9
  • Expert knowledge in administration of Windows Server 2016 or 2019, Windows platforms, iOS and Android.
  • Expert knowledge in configuring, managing and supporting Veeam Availability Suite solutions.
  • Expert knowledge to configure, manage and support Blackberry Enterprise Technology.
  • Expert knowledge of AD, Azure AD, GPO, SCCM, Hyper-V, SCVMM, MSI, LDAP, DNS, and DHCP.
  • Expert knowledge of scripting, preferably with PowerShell.
  • Working knowledge of AV technology (e.g., Crestron).
  • Knowledge of project management methodologies.
  • Strong technical security mindset.

2. BS in Information Technology with 3 years of Experience

  • Good analytical ability, strong judgment and problem analysis techniques, an in-depth knowledge of business functions and applications, and a broad knowledge of available voice network solutions.
  • Experience creating formulas, Pivot Tables, Format/Share documents, Manage Sites, creates and managing workflow.
  • Knowledge of O365 - Teams, Word, Excel, SharePoint, OneNote, Outlook
  • Knowledge of MS Visio, Power Bi & Service Now
  • Knowledge of Cisco Jabber, Cisco WebEx, Cisco Attendant Console, VMware ESXi, IPTrade T4Flex and Cisco UCS server platforms
  • Knowledge of SIP services for internal and carrier-level communications
  • Familiarity with trader turret systems and private wire ring-down services
  • Expert-level administration and management of Cisco Unified Communications for Enterprise
  • Knowledge of call recording integrations, faxing protocols, and contact centre design and reporting
  • Strong collaboration and customer service orientation.

3. BS in Network Engineering with 5 years of Experience

  • Exposure in a medium to large-sized organization supporting a Cisco IPT environment.
  • Experience in implementing, upgrading, and maintaining Cisco Call Manager V11 or higher
  • Knowledge of configuring Cisco voice gateway from the ground up, including implementation and troubleshooting MGCP/SIP/CUBE deployments.
  • Knowledge of Supporting WebEx and Zoom conferencing solutions which including both cloud admin portals and endpoints.
  • Knowledge of trading turrets, Cloud9, BT and IPC.
  • knowledge of confidence using Cisco BAT.
  • Knowledgeable on how to obtain logs and perform debugs
  • Experience with circuit provisioning including ISDN/E1/T1 and SIP circuits.
  • Knowledge and understanding of VoIP, RTP, SIP, MGCP and H.323 and call flow.
  • Knowledge of configuring CUCM CSS, partitions, call routing and dial plan implementations.
  • Working knowledge of Cisco UCS - B/ C series including ESX 5.0 or newer - (server build, configuration, and administration)

4. BS in Software Engineering with 4 years of Experience

  • Exposure to voice recording (NICE/RedBox/Verint or equivalent) is desired
  • Good knowledge of monitoring and reporting the overall IPT infrastructure. Experience with SNMP monitoring/analytics and CDR record management is a big bonus.
  • Excellent time management skills with the ability to prioritize and handle multiple tasks and projects with little supervision.
  • Knowledge of supporting WebEx/Zoom Meetings and WebEx/Zoom video conferencing endpoints
  • Knowledge of CCNP Voice/Collaboration
  • Knowledge of Linux Redhat
  • Knowledge of VMWare - Competent knowledge of ESXi 5.0 or newer
  • Knowledge of  Windows 2008/2012 server installation and administration 
  • Knowledge of  Cisco UCCX administration and scripting
  • Knowledge of  Cisco Expressways/Jabber/MRA
  • Exposure to working with SLA’s, Change Control processes and a corporate ticketing system such as Service Now/Remedy/Heat.
  • Confident with Microsoft Office, in particular Microsoft Excel

5. BS in Systems Engineering with 5 years of Experience

  • Experience in administering communication tools including video, phone, email or chat functions
  • Knowledge of Microsoft O365, Microsoft Teams
  • Knowledgeable with cloud-based tools, especially Azure, or AWS
  • Capable of being the security gatekeeper and knowing when to close the company vault to protect the company data
  • Experience working with Powershell, Python, or Perl
  • Worked with Wireshark and network infrastructure tools
  • Acted as the business big league player with Windows or Linux system administration
  • Experience in using communication tools such as Microsoft Teams, Zoom or Slack
  • Strong understanding of network protocols including 323, SIP, E.164, IP addressing and QoS
  • Ability to understand blueprints and audio/video flow diagrams.
  • Experience working in a HIPAA and PHI-sensitive environment

6. BA in Communication Studies with 3 years of Experience

  • Experience with AV live events and installed systems support.
  • Experience managing UC systems i.e. WebEx Events/ MS Teams and/or GoToMeeting
  • Able to provide outstanding white glove support to high-level executives, medical leadership, and professionally supporting administrative staff both in person and virtually
  • Maintain an executive presence and professional appearance
  • Strong attention to detail, organizational skills and the ability to handle multiple projects
  • Respectful written and verbal communication skills, able to communicate effectively and professionally with a variety of parties at all levels in NorthShore UH and outside vendors
  • Strong customer service skills, able to anticipate needs, exercise independent judgment and a proactive perspective in performing duties
  • Ability to focus on the highest priorities in the face of competing demands
  • Ability to effectively communicate to summarize activities and coordinate planned activities.
  • Excellent anticipation skills
  • Knowledge of AV best practices and procedures
  • Intermediate to advanced understanding of AV technologies including setup, configuration and operation of complex audio/video/control/UC systems and backend IT/networking infrastructure

7. BA in Management Information Systems with 2 years of Experience

  • Experience working with Cisco Collaboration products and applications (CUCM, IM&P, CMS, UCCX, CER, Jabber, Webex, Media Gateways, UC APL, etc). 
  • Familiar with Protocols and Security Hardening of Collaboration products to include but not limited to VVoIP, SIP/ASSIP, TLS, SRTP, BGP, OSPF, IPv6, SSHv2, PKI, IPSEC, FIPS, Common Criteria (CC).
  • Experience in multi-protocol systems and solutions with a proven understanding of standard networking theories, concepts, and techniques. 
  • Experience in routing, Switching, Network Security, LAN/WAN, ESXi, VMware, Cisco HyperFlex experience
  • Understanding of DoD Cybersecurity concepts, STIGs, AAA, PKI and Multifactor Authentication.
  • Experience with Security Tools such as Nmap, Nessus or Retina preferred.
  • Capable of building and maintaining test networks, configuration of routers, switches and supporting infrastructure. 
  • Installation and setup of application servers such as Microsoft DC, AD, DNS, ADFS, Syslog, NTP, etc.
  • Ability to author high-quality and maintainable documentation, including Military Unique Deployment Guides using Microsoft Suites.
  • Proven analytical, problem-solving, and methodical skills.
  • Ability to initiate and lead ad hoc teams, delivering on initiatives and problem resolution.
  • Ability to meet schedules and multi-task across multiple projects.
  • Excellent oral and written communication skills.
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