Job Summary:

• Collaborate with development teams on requests coming from international clients and project teams.
• Be self-organized, using a ticket system embedded in support and incident processes. 
• Support the analysis, tracking and resolution of incidents, problems and changes.
• Be passionate about sharing valuable product knowledge bringing knowledge base to a total different level.
• Solve problems impacting mission critical systems and implementing measure to prevent reoccurrence.
• Working with Senior and Lead Engineers in working from customer backlogs to support ongoing continuous improvement of their environment. 
• Manage break fix events in a timely manner.
• Work on several disparate environments simultaneously as priorities change and issues are escalated.
• Work in a fast paced environment with a natural ability to multi-task and troubleshoot to solve critical issues as they arise.

Skills on Resume:

• Cross-Functional Collaboration (Soft Skills)
• Incident Management (Hard Skills)
• Problem Solving (Hard Skills)
• Knowledge Management (Hard Skills)
• Continuous Improvement (Hard Skills)
• Event Management (Hard Skills)
• Dynamic Multi-tasking (Soft Skills)
• Adaptive Agility (Soft Skills)

Job Summary:

• Provide and operate IT infrastructure, networking and monitoring services 
• Ensure high availability and optimal performance of all aspects of customer's hosted infrastructure
• Constantly improve and optimize existing ways of working and deliver cost-efficient services of high quality
• Focus on the constant delivery and integration of the new base products and cloud platforms 
• Develop and maintain Cloud Solutions for large numbers of users simultaneously and in short response times
• Provide technical support and resolve incidents that occur in the operation of hardware and software cloud systems
• Execute or manage incident requests, modify and adapt existing cloud solutions, for better performance and experience offered to the teams involved and to the clients
• Bring new ideas and methods to constantly improve the quality of the existing cloud infrastructure
• Perform an impact analysis, propose, develop and implement technical solutions related to the basic functionality of the infrastructure and cloud networks having as a final result the resolution of incidents and advanced technical problems
• Work with external customers to define requirements, solve technical issues and provide professional services
• Revise the technical and functional specifications of the information systems and implement them in the process of modifying or adapting the hardware and software solutions
• Participate in the entire development cycle: analysis, design, estimation, development, testing, and deployment
• Ensure constant testing, monitoring, and improvement to keep products performing and available

Skills on Resume:

• IT Infrastructure Management (Hard Skills)
• Performance Optimization (Hard Skills)
• Cloud Development (Hard Skills)
• Technical Support (Hard Skills)
• Incident Management (Hard Skills)
• Innovation Management (Soft Skills)
• Technical Analysis (Hard Skills)
• Customer Collaboration (Soft Skills)

Job Summary:

• Deploy solutions projects around Microsoft cloud such as Office 365, Microsoft 365, Azure and related applications
• Manage the deployment projects and ensure services are delivered based on the Scope of Work
• Implement and support Cloud Infrastructure
• Working on a complex cloud environment including various deployment and integration tooling.
• Reach out to teams and suppliers to resolve issues as quickly as possible.
• Monitoring and automation ensure the prevention of problems.  
• Maintaining this well is the key to success.
• Keep asking and digging until know exactly what the real problem is.

Skills on Resume:

• Cloud Deployment (Hard Skills)
• Project Management (Hard Skills)
• Cloud Support (Hard Skills)
• Complex Environments (Hard Skills)
• Supplier Coordination (Soft Skills)
• Automation Monitoring (Hard Skills)
• Problem Investigation (Soft Skills)
• Persistent Inquiry (Soft Skills)