CLOUD SUPPORT ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: July 23, 2024 - The Cloud Support Engineer excels in coding with Python and has a strong grasp of cloud computing concepts, Linux, and networking. Experience with major public clouds and IT operations, combined with application performance monitoring and development lifecycle knowledge, enhances service delivery. Proficient in customer interactions, command line usage, and DevOps integrations.
Essential Hard and Soft Skills for a Standout Cloud Support Engineer Resume
- Python Programming
- Cloud Computing
- Linux Administration
- Networking
- DevOps
- Database Management
- Security
- Monitoring Tools
- Command Line Proficiency
- Troubleshooting
- Communication
- Customer Service
- Problem-Solving
- Team Collaboration
- Time Management
- Adaptability
- Attention to Detail
- Patience
- Learning Agility
- Stress Management
Summary of Cloud Support Engineer Knowledge and Qualifications on Resume
1. BS in Computer Science with 4 years of Experience
- Experience in managing VMware Horizon or other VDI solutions.
- Experience in VMware vSphere.
- Experience in managing Windows Desktop OS.
- Familiar with Active Directory, DNS, DHCP, networking concepts.
- Familiar with HP and Dell Wyse Thin-client Management.
- Experience working with Microsoft Azure
- 3rd Level Education in IT related subject
- Excellent Articulation and Document creation skills
- Ability to manage Tasks and Deadlines
2. BS in Information Technology with 3 years of Experience
- Experience presenting technical concepts to a non-technical audience
- Experience scripting cloud configurations
- Knowledge of networking, firewalls, load balancers, etc.
- Experience and knowledge in hardening of Linux operating systems, especially in a federal government environment
- Experience in incident/vulnerability testing and auditing
- Experience with cloud cost calculators, as well as cost optimization approaches (e.g., instance and container resource sizing and configuration)
- Any cloud infrastructure/architect/security certifications
- VCP certification in Desktop or Data Centre.
- Experience in leading a team.
3. BS in Software Engineering with 2 years of Experience
- Experience and familiarity with coding with Python
- Knowledge of cloud computing concepts & technologies and practical knowledge of Linux and networking
- Experience implementing and/or servicing cloud computing solutions on any of the major public clouds.
- Familiarity with IT operations, Application Performance Monitoring, the Application Development lifecycle, internet technology and infrastructure concepts.
- Understanding of the DevOps space and practical knowledge of the role of Integrations.
- Experienced interacting with customers and the strong written and oral communication skills to back it up.
- Comfortable using the command line.