Clinical Trainer Job Description

A Clinical Trainer teaches clinicians and patients to use medical devices safely. Within a device manufacturer, the position usually reports into commercial or medical education leadership, and it owns the certification gate between a product being sold and a clinician being cleared to use it on patients, such as endocrinologists completing sensor insertion training. The hard part is compliance. Every adverse event or product complaint raised during a session must be reported through device vigilance processes, while trainees range from specialist physicians to homecare nurses who need very different depth.

As the Clinical Trainer, you certify healthcare professionals and educate patients on the correct use of medical devices so that each account adopts the product safely and grows its active patient base. You will work alongside account managers and marketing, typically under a clinical education or commercial manager, covering an assigned territory of clinics and hospitals.

Career Impact: Holding the trainer seat in a device company turns hospital nursing or esthetician experience into recognized product expertise that sales and medical affairs teams consult daily.

Business Impact: Clinicians who finish certification start using the device on patients sooner, which lifts utilization and patient retention figures for the accounts you support.

Growth Opportunity: Many trainers progress into Professional and Clinical Training Manager or medical education leadership roles once they have run launch training for a new product line.

• Deliver hands-on clinical training on medical device procedures to physicians, nurses and patients across assigned accounts.
• Certify healthcare professionals against competency requirements before they perform device procedures on patients independently.
• Develop training content, educational materials and product demonstrations in collaboration with marketing and medical education teams.
• Partner with account managers and sales representatives to support product launches and customer adoption within the territory.
• Report adverse events and product complaints promptly according to company vigilance and complaint-handling protocols.
• Provide follow-up support and re-training to clinical sites based on field feedback and post-training complaints.
• Document training activities, attendee records and customer interactions to track certification status and account progress.
• Liaise with product, marketing and field teams on clinical input about device performance and competitor activity.

• Bachelor's degree or diploma in nursing, health science or a related clinical field, or equivalent work experience.
• 2 or more years of clinical or clinical training experience, with exposure to medical devices or specialty care.
• Active clinical license or registration, such as RN or licensed esthetician, relevant to the device specialty.
• Strong understanding of anatomy and clinical procedures relevant to the assigned product portfolio and its patient population.
• Ability to teach groups and individuals, adapting content for physicians, nurses and patients.
• Clear verbal and written communication, including explaining complex clinical information in plain language.
• Strong organizational and time management skills for scheduling training across multiple accounts.
• Willingness to travel frequently within an assigned territory, including occasional overnight or weekend travel.

• Experience in a surgical, acute care or specialist setting such as renal, respiratory or critical care.
• Prior experience in a medical device sales or training environment, supporting account managers in the field.
• Hands-on experience with aesthetic lasers, IPL or diabetes technologies such as insulin pumps and sensors.
• Knowledge of adult learning principles and experience designing competency assessments for clinical audiences.

• HCP certification completion rate, showing trained clinicians cleared for independent device use.
• Days from account activation to first certified procedure, tracking onboarding speed.
• Percentage of adverse events and complaints reported within the required timeframe.
• Patient retention and dropout rate at supported centers, reflecting how well patients were educated.
• Re-training requests per account, indicating how well initial sessions held up.
• Training sessions delivered per month, measuring territory coverage against plan.
• Typical tools: office productivity suites (commonly Microsoft PowerPoint or Microsoft Excel).

• Base Salary Range: $70,000 to $100,000 annually, higher for senior or specialty device roles
• Bonus: Quarterly or annual incentive tied to territory and training goals, often 10 to 15%
• Equity: Rarely offered, occasional RSUs at large public device manufacturers
• Health Benefits: Medical, dental and vision coverage, plus 401(k) with employer match
• PTO: 15 to 20 days plus company holidays
• Common Perks: Company car or mileage allowance, travel reimbursement, continuing education and CEU support

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Offers of employment are contingent on a successful background check, and some positions also require drug screening and verification of clinical licensure. Candidates must be authorized to work in the United States. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic protected by federal, state or local law. Applicants who need a reasonable accommodation during the hiring process may request one at any time.

The Senior Clinical Trainer CGM delivers training and certification on sensor insertion and removal procedures to healthcare professionals, ensuring physicians meet full certification requirements before patient procedures. Reporting to a supervisor within the local country organization, the Senior Clinical Trainer CGM partners with sales, marketing and customer service teams to advance commercial growth of CGM products in diabetes care.

Key Responsibilities

• Build strong relationships with HCPs and clinical centers and work collaboratively with country organizations to support the overall commercial strategy and operations, such as patient and commercial journeys.
• Develop in-depth clinical calls with KOLs aligned with sales to reinforce product positioning and commercial objectives, and make co-visits with KAS and sales teams to promote and discuss the product from a scientific and clinical perspective.
• Ensure clinical sales calls with selected Endocrinologists after procedures, aligned with sales, to support sales objectives.
• Provide training on sensor insertion and removal procedures to healthcare professionals and ensure physicians complete full certification requirements before proceeding with patient insertions and removals.
• Plan, schedule and prepare all clinics for certification and re-certification appointments, and manage all supplies needed for HCP training, certification and PWD training.
• Provide direct feedback to HCPs on any post medical complaint and provide re-training if needed.
• Design the training plan with the CH capturing the Managers Team's needs, and develop the Commercial Training Plan and trainings to prepare the Sales force and KASs to execute Commercial Plans with the Country Head and Commercial Strategy, with special contribution in National Sales meetings.
• Work collaboratively with sales representatives to support sensor insertion and removal cases with local healthcare providers for training, certification and follow up, monitoring field feedback and sharing it with relevant stakeholders.
• Work closely with the marketing department reviewing brochures and educational materials.
• Document customer interactions with HCPs in the CRM system and other systems as required.
• Follow all complaint and adverse event reporting processes and collaborate with Customer Service on customer complaints and troubleshooting.
• Keep up to date on the latest clinical data for all relevant products and participate in local and regional projects while maintaining effective relations with colleagues and the sales team.
• Act as speaker in Congresses or Customer Meetings to provide the clinical and technical selling approach, and as internal and external product expert ensuring alignment across Sales, Customer Service and Marketing both nationally and regionally.
• Support continuous improvement of processes within the HCP and patient journey, act as key contact for CTC back ups, and receive periodic coaching from supervisors or other qualified professionals.

Required Qualifications

• Medical Doctor, Physician Assistant, Nurse Practitioner, Nurse or equivalent.
• Minimum of 2 years of professional experience in a relevant field preferred.
• Minimum of 1 year of experience in a surgical setting preferred.
• Minimum of 1 year of experience training or teaching healthcare professionals preferred.
• Previous experience performing simple in-house procedures, educating HCPs and patients, and working in the medical device industry.
• Well versed in diabetes management.
• Proficient with standard Microsoft programs.
• Entrepreneurial and pragmatic attitude.
• Able to manage complexity.
• Strong communication skills.
• Fluent in the local language and English, both verbal and written.
• Interest in scientific and technical innovations.

Embedded within the Care Management Department, the Clinical Trainer builds orientation, job-related training and continuing education programs, including annual training needs assessments, grounded in adult learning principles and clinical guidelines. Working closely with the Director, team managers and department leaders, the Clinical Trainer helps care management staff meet contractual obligations, regulatory requirements and accreditation standards.

Core Functions

• Perform a comprehensive annual assessment of care management department and staff training needs.
• Design and implement training programs to ensure the care management program and staff adhere to contractual obligations, regulatory requirements and accreditation standards.
• Deliver engaging, motivating and informative training programs to new hires and existing staff using varied teaching techniques and modalities.
• Partner with the Director, team managers and other department leaders to identify goals, objectives and content of training programs.
• Design and develop training objectives, course outlines, lesson plans, instructor and participant materials and visual aids for a variety of training classes, processes and professional skills.
• Develop resource materials and deliver training associated with specific projects and initiatives.
• Identify workflow and process improvements, implement them with the Care Management leadership team, and develop and participate in change management activities.
• Evaluate training effectiveness and the need for re-training, providing feedback to Managers and the Director as appropriate.
• Complete, track and trend classroom evaluation results on an individual, team and program basis to identify strengths, isolate root cause problems and recommend changes.
• Work with Managers to identify and address individual learning needs of new and current employees.
• Promote teamwork through facilitation, teaching and coaching.
• Design, develop and deliver job-related training sessions to various departments within and external to the organization.
• Participate in monthly team and case review meetings, conduct case reviews, and participate in special projects as assigned.

Qualifications & Experience

• Bachelor's degree in Nursing required, Master's preferred.
• Active RN license.
• 5 years of instructional design and program development experience and 5 years of experience delivering classroom and virtual instructor-led training required.
• 2 years of Motivational Interviewing training experience.
• Experience in health insurance operations or health insurance preferred.
• Practical knowledge of adult learning theories and development design, and strong working knowledge of regulatory and accreditation agency standards.
• Ability to conduct interactive training sessions, facilitate effective discussions and apply process improvement skills.
• Strong technical and business writing skills, including developing effective professional course material and staff communications.
• Experience using electronic clinical record systems and intermediate to advanced Windows and Microsoft Office skills (Excel, Word, Visio and PowerPoint).
• Strong presentation, organizational, oral and written communication skills, with demonstrated ability to plan, organize and manage projects.
• Strong interpersonal and collaboration skills, including effective listening and the ability to support, motivate and guide others.
• Flexible, independent self-starter able to thrive in a fast-paced environment and work independently or cooperatively in a team.
• Ability to work effectively across all departments and levels of the organization.

Reporting to sales and marketing leadership, the Clinical Trainer leads education programs for patients, nurses and specialists that teach patients to manage their therapy prescription safely at home. Partnering with distributor staff and authorized homecare organizations, the Clinical Trainer supports patient growth and retention across the dedicated center.

Primary Duties

• Work alongside the Sales and Marketing team to develop and maintain high-quality, effective education programs for patients, nurses and specialists as per the strategic account management plan.
• Plan and oversee programs of care that allow patients to understand, perform and independently manage their therapy prescription safely at home.
• Proactively drive appropriate local initiatives following new product launches or revised product positioning.
• Maintain stringent vigilance for competitor activities and immediately inform Sales and Marketing team members of new findings.
• Maintain accurate records of education programs and attendees, customer action plans, and patient growth, retention and dropout data for the dedicated center.
• Establish and maintain effective working relationships with all customers and discuss therapy management interventions with specialists and nurses as required.
• Operate within defined company procedures and protocols and work toward reviewing them as required.
• Utilize company sales and educational tools to conduct effective clinical discussions with customers.
• Build and promote a positive company image at all times.
• Organize training for distributor staff and authorized homecare organizations as required.
• Promptly report AEs and product complaints, if any.
• Coordinate with the sales team on HC machine and supply requirements and report added patients to the sales team in a timely manner.
• Report clinical activities weekly and monthly, and report patient data monthly to the sales and marketing team.

Skills & Qualifications

• Registered General Nurse (Degree or Certificate).
• Driving license required.
• Minimum 3 years of experience in a secondary (hospital) healthcare environment.
• Specialist care experience preferred (renal or critical care).
• Ability to implement a holistic approach to patient care rather than a task-oriented one.
• Demonstrates creativity, energy and enthusiasm for this demanding role.
• Ability to act autonomously and as a team player, interacting with a multi-disciplinary team.
• Excellent interpersonal, communication and motivation skills.
• Good spoken and written English and Arabic.

Sitting at the intersection of clinical education and aesthetic equipment sales, the Clinical Trainer delivers customer in-servicing, workshops and virtual new customer training on aesthetic laser and IPL equipment. Operating across sales, marketing, customer experience and engineering teams, the Clinical Trainer provides clinical input on equipment performance and manages adverse reactions to strengthen customer outcomes and post-sale support.

Duties

• Execute educational activities according to company policies and report on a timely basis to the appropriate Manager and relevant team members.
• Provide support when requested at workshops, trade shows, livestreams and courses where company equipment is demonstrated or displayed.
• Participate in the clinical development and promotion of all company products as needed.
• Provide clinical input to Engineering, Manufacturing and Field Service on equipment performance and new product specifications.
• Respond to, track and manage adverse reactions according to company protocols.
• Support clinical communications between the company team and customers via Marketing and/or Customer Experience.
• Provide needs to customers and make decisions as to appropriateness.
• Maintain and follow progress with continued support according to policy.
• Execute virtual new customer training on company equipment according to company policies.
• Schedule, confirm and supply relevant training materials to trainees in a timely fashion.

Requirements

• Licensed Esthetician.
• Experience performing a variety of skin treatments, including facials, massage, laser and/or IPL technology.
• Experience using facial device systems such as microdermabrasion, microcurrent and hydrodermabrasion.
• Experience or familiarity with aesthetic systems preferred.
• Training skills and the ability to build professional relationships with corporate clients.
• Proficient in Zoom, Microsoft Teams and Crowdcast web-based platforms, and PC literate.
• Ability to interact with and support sales team and post-sale efforts.
• Highly organized with good time management skills.
• Strong communication skills.

A key member of the clinical department, the HEDIS Clinical Trainer builds universal training curricula and auditing tools that reinforce evidence based practice for new and existing clinical staff. Collaborating across clinical leadership and cross-functional teams, the HEDIS Clinical Trainer closes training gaps that help manage behavioral and medical costs.

Functions

• Coordinate training efforts with various cross-functional areas within the clinical department.
• Develop and administer a universal training curriculum for new employees and ongoing training to maintain identified core competencies.
• Develop training curriculum based on clinical staff knowledge, needs and areas of improvement identified by senior leadership, staff requests or other business indicators.
• Participate in cross-functional teams to identify and solve system issues.
• Develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works as applicable.
• Evaluate training program effectiveness, including cost and benefit analyses, and communicate results to management.
• Audit team results, identify training gaps and implement improvements in training programs.
• Review and recommend updates to policies and procedures.

Experience & Qualifications

• Graduate from an accredited school of Nursing or Master's degree in Behavioral Health, Social Science or a related field.
• Unrestricted license as an LCSW, LMFT, LPC, PhD, PsyD or RN.
• Current state driver's license.
• 4+ years of related behavioral health experience, preferably in managed care.
• 1 year of managed care experience.
• Experience with curriculum design and/or training development highly preferred.
• Advanced knowledge of HEDIS and NCQA.
• Intermediate experience with Articulate Storyline, Adobe Captivate, Camtasia/Audacity and SharePoint.

Partner dentist adoption of dental products and services depends on the Clinical Trainer, who shapes education programs, platforms and tools and manages clinical education projects for partner dentists and staff. Serving as a link between regional teams, headquarters and partner clinics, the Clinical Trainer supports the fast growth of the region through consistent dental education and training.

Accountabilities

• Develop education programs, platforms and tools to drive Partner dentist adoption of company products and services.
• Manage training for partner dentists.
• Manage training tools and materials with other vendors.
• Manage and execute clinical education programs as assigned.
• Support CC, CS, Marketing, Products, Partnership, Case ops and other departments in dental education and training.
• Help manage customer adoption of company products and services.

Technical Qualifications

• At least a diploma in business or dental knowledge preferred.
• At least 2 years of experience structuring education programs and courses, delivering and managing training, and project management, with dentistry experience as an advantage.
• Strong implementation skills with excellence in execution and attention to detail.
• Effective communication and collaboration with the regional team, countries, HQ and external agencies, and good interpersonal skills to engage internal dental teams, external dentists and partner clinics.
• Very organized in managing and coordinating projects, and a fast learner.
• English language ability required.
• Willingness to travel to other regions or countries based on business needs.
• Provide support to all company processes and management systems as required.

As the Clinical Trainer, this role delivers new hire, systems, business process and new initiative training for all clinical operational business units, addressing performance gaps identified through quality indicators. The clinical leadership team relies on this work to keep associates current with operational changes, in partnership with the Instructional Design Team and Training Administration.

Activities

• Work closely with the business to ensure training objectives are met and associates receive effective on-the-job training support.
• Partner with Clinical Leaders to determine and address performance gaps based on quality indicators, customer feedback and observations.
• Act as Subject Matter Expert for the Instructional Design Team when new initiatives are introduced.
• Attend meetings and events with the clinical team to stay current with operational changes and support business processes and technology.
• Solicit participant feedback on program content and effectiveness to identify improvement opportunities.
• Partner with Training Administration to support training session logistics, including location, equipment, materials and communication.

Position Requirements

• Associate's degree in Nursing, Bachelor's degree in Nursing preferred.
• Licensed RN preferred.
• Minimum 2 years of experience as a training course facilitator.
• Minimum of 2 years of experience or knowledge working in a clinical business unit.
• Facilitation training skills, the ability to provide coaching and feedback, and experience with Inter-rater Reliability Testing.
• Proficient in Microsoft Word and PowerPoint.
• Strong organizational skills with the ability to plan and build collaborative relationships.
• Excellent verbal and written skills.

Clinical Trainer leads the development and delivery of specialist training packages, clinical casenote audits and incident investigations for an online and face to face mental health service. The work directly supports the Training Clinical Lead and safeguarding lead team in maintaining clinical governance, safeguarding standards and evidence based practice across the organisation.

Operational Focus

• Contribute to all clinical governance procedures as part of the clinical team, including safeguarding, training and supervision, and provide clinical governance for the Content Team, including training and advice on clinical content appropriateness.
• Support the Training Clinical Lead in developing, improving and delivering specialist training packages internally, externally and for international cohorts, and support training for international staff and service.
• Deputise for the Training Clinical Lead in providing clinical input into strategic decisions within scope of role and knowledge, and lead on areas of the developing company academy.
• Lead on auditing clinical casenotes and transcripts to ensure quality of online and face to face services, highlighting performance issues and advising Senior Practitioners and managers on recommendations for further development, review and support, including those with a clinical case load.
• Support the safeguarding lead team in safeguarding and promoting the welfare of Adults, Children and Young People at all times, and advise Service Delivery and other teams on best practice.
• Ensure clinical activity is underpinned by service user needs as defined by the clinical operating model, and liaise with external stakeholders to provide expert guidance on it.
• Provide clinical leadership and input into organisation-wide meetings with relevant managers and leads, taking project management responsibility as appropriate, and ensure the BACP Ethical Framework is operated by all counsellors and managers.
• Provide a responsive clinical advisory service to delivery staff and Senior Practitioners via the clinical request and safeguarding log in a lead capacity, being accountable for any actions or advice given.
• Lead on supporting counsellors in the accreditation process and relevant documentation and reporting systems.
• Evaluate and monitor all aspects of clinical delivery, recommend changes, and identify gaps in SOPs or policy, reviewing and writing these after consultation with senior management and relevant external stakeholders.
• Attend clinical supervision with a CCO-approved supervisor, maintain own accreditation, registration and professional standards, and undertake some therapeutic delivery if required.
• Work as part of a rota-based out of hours support team for online staff, enabling Senior Practitioners and Shift Leads to manage risk in line with safeguarding best practice, and encourage a culture of evidence based practice across the organisation.
• Lead on developing and evaluating specialist clinical models and therapeutic approaches for Service Delivery teams based on own training and qualifications and in line with organisational strategy, and contribute to or lead complex audit and service evaluation projects.
• Participate in and lead incident and Serious Incident (SI) investigations, including gathering evidence, interviewing staff, reviewing service user interactions, determining root causes and proposing corrective and preventive actions.

Knowledge Skills & Abilities

• Professional clinical qualification (e.g. Clinical/Counselling Psychology, Counselling, mental health nursing) or relevant professional qualification with extensive clinical experience.
• Professional registration and accreditation, or eligibility for accreditation, with a relevant body (e.g. Health and Care Professions Council, BACP, NCP, UKCP).
• Trained to a minimum of L3 Safeguarding, with a supervision qualification and leadership qualification or experience.
• Minimum of 5 years of post qualification experience, including significant experience with children and young people in one or more clinical areas.
• Experience of liaison with external agencies, including statutory agencies, regarding safeguarding.
• Online clinical experience and experience undertaking investigations following serious incidents or similar.
• Knowledge of legislation relating to clients with complex mental health problems.
• High level knowledge of research design and methodology, with keenness to be involved in ongoing research as part of the regular role.
• Ability to teach and train others using a variety of complex multimedia materials for public, professional or academic presentations.
• Ability to identify and employ clinical governance mechanisms to support clinical practice amid regular exposure to highly emotive material and challenging behaviour.
• Ability to confidently provide clinical leadership, including risk support in highly complex and challenging situations.
• Ability to provide effective leadership support to practitioners ranging from newly qualified or non-qualified to highly experienced and qualified.

The Senior Clinical Trainer oversees the design, development and delivery of clinical learning products, from needs analysis to follow up evaluations, for new and existing clinical care management staff. Reporting to clinical management, the Senior Clinical Trainer collaborates with clinical operations, IT project management and quality management to keep sites compliant with state and national training standards.

Key Deliverables

• Maintain subject matter expertise and provide classroom and one-on-one instruction for new employees on company policies, site procedures and systems, and clinical care management processes.
• Provide instruction for newly hired clinical staff, staff cross-trained on other accounts, and sustainment training for existing staff, using a variety of learning interventions for individual learning styles.
• Collaborate with Corporate Clinical Operations, IT Project Management, leadership and other stakeholders on projects, change management, training strategy and project roll outs.
• Serve as an advocate for learning and change management in project planning meetings and communicate project plans, milestones and training strategy on an ongoing basis.
• Lead or co-lead the design, development and delivery of Clinical and other learning products, including needs analysis, learning outcomes, product structure and design, implementation plan, stakeholder communication and follow up evaluations to demonstrate learning transfer.
• Lead or support business and systems migrations and new office openings by developing training plans and agendas, customizing content, delivering training and mentoring staff.
• Participate in the clinical management team to develop and implement clinical services and training strategies that address performance gaps.
• Analyze performance and develop improvements in clinical processes in consultation with clinical and quality management.
• Work with quality management to prepare materials for customer audits and accreditation visits reflecting adherence to policies and procedures and work process improvements.
• Assure site compliance with state and national training standards and develop new training as regulations are updated.
• Research, develop and maintain procedure manuals and documentation, training program and support materials, and job aids for customer accounts, preparing materials for customer review and audit.
• Design and develop effective instructional materials and content with other learning partners in the department.
• Conduct developmental and refresher training for existing clinical staff to implement process changes, correct deficiencies and improve individual performance.
• Utilize the enterprise Learning Management System to share training resources and materials, track training activity, report on progress and support enterprise learning strategy.

Professional Experience

• Associates in Nursing, Masters in Psychology or Masters in Social Work.
• Current license meeting State, Commonwealth or customer-specific requirements, such as LCSW, LMFT, LMHC, LMSW, LPC, PsyD, PSY or RN with State and/or Compact State Licensure in Care Management.
• 5+ years in managed clinical care, formal training design and/or facilitation and coaching experience in Clinical and Training areas.
• 3+ years of post-degree experience in a psychiatric and/or substance abuse health care setting, including utilization review.
• Understanding of managed care and healthcare operations, training concepts and principles of adult learning.
• Strong facilitation and classroom management skills, and excellent training documentation skills including manuals, job aids and facilitator and learner materials.
• Skilled in MS Word (creating tables, managing formatting, saving versions), Excel, PowerPoint (creating presentations, using animation) and Outlook.
• Ability to prioritize and manage competing priorities with good time management skills.
• Demonstrated ability to convert abstract ideas into concrete solutions and communicate technical information to non-technical customers.
• Strong verbal and written communication skills with the ability to provide topic clarity to all levels.
• Good interpersonal skills and the ability to function independently and as a team member.
• Comfortable working in a fast-paced environment.

Embedded within the Professional and Clinical Training team, the Professional and Clinical Trainer develops and delivers product and clinical training curriculums, hands-on labs and competency certification for new hires and current associates in an interventional medical device business. Working closely with training managers, Sales, Field clinical, Marketing and Medical Affairs, the Professional and Clinical Trainer prepares associates to sell promoted products while meeting internal and external requirements.

Areas of Ownership

• Deliver presentations, demonstrations, train-the-trainer series, end user classes and other specialized training courses on the product portfolio.
• Implement competency certification for clinical and product knowledge for all eligible associates.
• Deliver and maintain assigned course curriculums, instructional materials, participant materials and online course content.
• Collaborate with the Professional and Clinical Training team to develop and deliver hands-on lab exercises, use of field tools and other training requirements, then monitor and evaluate participant progress with the LMS/e-Learning Specialist.
• Collaborate with the Pace Coordinator to initiate and finalize training event activities, including CVENT links, communication, room setup, courseware shipping and travel arrangements.
• Evaluate new hires during training sessions and provide coaching and feedback to them and their managers.
• Perform routine maintenance and upkeep of technical training facilities and resources, including training equipment, lab and PCs.
• Implement course evaluations and work with training managers and the senior training team to assess program effectiveness and manage training event activities before, during and after courses.
• Implement ongoing learning programs for the field organization and incorporate the selling model and activities into all training programs.
• Travel to provide customized onsite training at National Meetings, Launch events and similar events.
• Work with senior training staff and marketing and sales partners to assess training needs for new products, and develop new courses and curriculums based on product development team feedback.
• Conduct field visits with territory managers and field clinicals to stay abreast of industry, clinical, product and customer trends.

Education & Experience

• Bachelor's degree required.
• Minimum of 1-2 years of relevant sales or training experience in a medical device or pharmaceutical environment, or an equivalent combination of education, training and experience.
• Relevant sales or clinical experience strongly preferred, and medical device, biotech or pharmaceutical experience preferred.
• Experience in adult learning principles and facilitating product, disease and sales curriculum in the healthcare industry preferred.
• Strong knowledge of human anatomy and the ability to master relevant clinical and product information, plus knowledge of adult learning principles.
• Ability to manage budget and deliver programs within prescribed budgetary limits.
• Content development and facilitation skills as evidenced preferred.
• Strong knowledge of Microsoft Office, including creating complex PowerPoint training presentations.
• Strong interpersonal communication and influencing skills.
• Strong verbal and written communication skills with the ability to communicate complex product and clinical information in an easy-to-understand manner.
• Project and time management skills with strong attention to detail.

Reporting to a Medicaid clinical team, the Clinical Trainer develops behavioral health and integrated care trainings for providers, licensed therapists and community partners using formal instructional design methodology. Partnering with organizational leaders, QM and subject matter experts, the Clinical Trainer strengthens provider skills and meets required training obligations across the network.

Role Responsibilities

• Develop and create trainings based on behavioral health evidence based theories and integrated care interventions for all levels of Providers (Peer, BHP, BHT, PCPs, etc.).
• Provide beginner, experienced and master level trainings for all levels of Providers and attendees.
• Provide professional development and skill-based training for licensed therapists and psychologists contracted with the health plan, the Medicaid business segment and community partners.
• Provide behavioral health training for community and tribal members.
• Provide training on Children's System of Care required trainings and other Health Plan required trainings.
• Consult with organizational leaders, QM and workgroups to develop and respond to training needs and requests.
• Simultaneously manage multiple complex training projects.
• Post and manage clinically sponsored trainings.
• Develop and conduct follow-up assessments to determine training needs in the network.
• Use formal instructional design methodology to develop and support sophisticated, complex and enterprise-wide competency-based training, skills and educational tools for the network.
• Incorporate feedback from participants and other relevant audiences to improve training, processes and products.
• Serve as curriculum and course development lead with internal and external subject matter experts.

Background & Experience

• Master's degree in a Behavioral Health field.
• Independent license such as LPC, LCSW, LMFT or LISAC.
• At least 3 years of practice and training-related experience.
• Knowledge of behavioral health and health care integration.
• Ability to plan large scale events and conferences.
• Experience using Microsoft Office products, video recording and editing software, and webinar platforms such as Zoom.
• Ability to prioritize work.
• Ability to communicate effectively both verbally and in writing.

Sitting at the intersection of medical education and orthopedic product training, the Clinical Trainer oversees representative onboarding, monthly continuing education curricula and learning management system support for field representatives. Operating across medical education, product teams and the internal LMS team, the Clinical Trainer aligns educational campaigns with product launches and provides progress reports that help executive management evaluate business partners.

Job Functions

• Coordinate content for company representative online orientation, onboarding, and pre and post course training.
• Assign training, evaluate qualifications and advance members through the clinical aspects of representative competency levels.
• Oversee onsite live representative education programs.
• Develop, deploy and track monthly continuing education training curricula for company representatives.
• Provide system management and technical support for the company Learning Management Systems.
• Collaborate with medical education, product teams and the internal LMS team to plan and implement representative educational campaigns aligned with product launches, continuing education requirements and policy issues affecting companywide representatives.
• Work with medical education management, product teams and clinical staff to create pre-course training and post training examinations.
• Create and analyze progress reports on representative training status for executive management teams to evaluate business partners.
• Act as key communicator to business partners on upcoming training and representative education information.
• Develop and deliver original clinical training material on company products and procedures for all product lines, through live podium presentations or recordings.
• Publicly represent and promote the company's Medical Education in the use and functionality of company educational tools, products and systems.
• Assist and advise product management teams on developing and advancing company educational tools, products and systems.

Minimum Qualifications

• Bachelor's degree in a related health science field required, Master's degree preferred.
• 3 years of experience as a physician, physician assistant, nurse practitioner or sports physical therapist in orthopedics, OR 5 years as an athletic trainer in orthopedics or sports medicine, OR 5 years in the orthopedic sports medicine medical device industry required.
• Experience in arthroscopic and sports medicine orthopedic procedures and with company products and procedures preferred.
• Experience in learning management system administration preferred.
• In-depth understanding of musculoskeletal anatomy and physiology required.
• Ability to teach in a group setting required.
• Command of Microsoft PC based programs (Word, Excel, PowerPoint, Outlook), fax machine, laser printer, scanner, copier and telephone.
• Knowledge of Cornerstone LMS, SAP LMS and StarCite Event Management preferred.
• Excellent verbal and written communication and customer service skills.
• Excellent attention to detail, proofreading and organizational skills, with the ability to perform detailed work accurately and consistently.
• Ability to move quickly between multiple complex tasks.
• Highly discreet individual who can handle sensitive and confidential information.

A key member of the sales team, the Diabetes Clinical Trainer develops training and in-servicing on insulin pumps and ancillaries for HCPs and patients, including product demonstrations that inform therapy choices. Collaborating across Account Managers and the wider Sales Team, the Diabetes Clinical Trainer advances holistic diabetes care and business growth within the territory.

What You'll Do

• Provide training and in-servicing of Insulin Pumps and ancillaries to relevant HCPs and patients.
• Support Account Managers where they have identified training needs, including their own training needs.
• Demonstrate pumps to HCPs and patients as appropriate to help them make an informed decision on choosing a company product.
• Maintain an up-to-date understanding of local diabetes market characteristics and business drivers.
• Seek and develop projects to enhance delivery of holistic diabetes care within the territory.
• Foster a mutually beneficial working relationship with all Account Managers.
• Maintain excellent communication across the Sales Team via telephone, email and face to face contact to use all team resources and experiences to maximise potential.
• Attend national meetings, exhibitions and ad hoc meetings, with dates normally sent at the beginning of the year.
• Manage territory spend.

Required Qualifications

• Patient-focused mindset.
• Agile working mode.
• Ability to work across different professional cultures.
• Strong interpersonal skills.
• Customer-oriented and service-driven.
• Problem solving, Team player, Flexibility, Self-control.
• Continuous improvement.

Effective clinical adoption of respiratory products depends on the Clinical Trainer, who oversees deployment and delivers ward and department training within 2-6 weeks from commencement to handover. Serving as the ongoing clinical contact for nurses, physiotherapists, medical teams and healthcare assistants, the Clinical Trainer provides weekly follow-on support that helps sites maximise patient care through digital vital signs monitoring.

Day-to-Day Responsibilities

• Manage the clinical deployment and utilisation of respiratory products.
• Deliver training to wards and departments in line with product guidelines and clinical and site requirements within 2-6 weeks from commencement to handover.
• Support sites' continuing use and development of clinical applications and practice.
• Schedule training at each site for nurses, physiotherapists, medical teams and healthcare assistants as required.
• Provide follow-on support, including weekly visits and advice on best use of products to maximise patient care.

Qualifications & Experience

• Current nursing registration or license to practice in a relevant clinical discipline.
• Respiratory care experience in an acute setting.
• Thorough understanding of Clinical Vital Signs and the relevant Early Warning Scores and scoring.
• Ability to interpret vital signs, especially within respiratory medicine.
• Familiarity with iOS devices, Bluetooth and WiFi connectivity.
• Excellent written and verbal English communication and organisational skills.
• A thorough interest in the digitisation of healthcare.

As the Clinical Trainer, this role develops training content and provides clinical support and technical expertise to sales, management and marketing teams in the aesthetics and medical laser field. The sales force relies on this work to manage client relationships during training, deliver key presentations and respond to market trends at industry events.

Scope of Work

• Assist with developing training and educational content for training programs.
• Provide clinical support and training to sales, management, training and marketing.
• Work with clients and provide technical knowledge and education.
• Manage client relationships during the training process and provide product re-training as needed.
• Prepare projections, demonstrations and reports.
• Provide technical expertise in the product line and support and deliver key presentations.
• Identify and analyze market trends.
• Attend and present at sponsored events, industry conferences and company meetings.

Skills & Qualifications

• Esthetician or Licensed RN or above required.
• Minimum 3+ years of Clinical Training experience within the aesthetics, dermatology and/or plastic surgery industry required.
• Experience working with a sales force and training.
• Experience with IPL devices and/or medical lasers.
• Proficient in Microsoft Office suite.
• Ability to work collaboratively with a team.
• Strong communication and presentation skills.

Clinical Trainer oversees clinical training on aesthetic medical technologies for all customers, mastering new technologies and coordinating travel for training assignments. Success in the position means partnering with internal staff through new product trainings and the clinical trainer portal so customers adopt each technology safely and effectively.

Work Activities

• Provide clinical training on company medical technologies to all customers.
• Quickly learn and master company medical technologies and new technologies.
• Coordinate travel for clinical training assignments.
• Quickly learn Salesforce and the clinical trainer portal.
• Attend staff clinical trainings for new products.

Requirements

• Bachelor's Degree or Diploma required.
• At least 4 years of aesthetic laser experience.
• Highly analytical, positive, detail-oriented and organized.
• Comfortable working in a fast-paced environment and handling multiple assignments simultaneously.
• Able to work independently and in a team, as a self-starter comfortable taking initiative and thinking on your feet.
• High degree of professionalism with outstanding ability to work effectively.

The Clinical Trainer And Assessor coordinates BLS and ILS assessments of new recruits and delivers inductions, FREC 3 and FREC 4 courses across company sites. Reporting to the clinical operations manager and training manager, the Clinical Trainer And Assessor supports 100% mandatory training compliance and uses clinical ride-outs to inform staff performance reviews.

Performance Expectations

• Support the clinical operations manager to assess new recruits on BLS and ILS and ensure sound clinical knowledge to perform in the role.
• Deliver training courses including inductions, FREC 3 and FREC 4 across sites.
• Support the training manager to maintain 100% compliance across the business for all mandatory training.
• Contribute to company training and recruitment policies.
• Support an open culture by promoting the freedom to speak up guardians and function.
• Conduct clinical ride-outs with staff to assess they meet requirements and feed back to managers to support performance reviews.

Experience & Qualifications

• Qualified to deliver BLS and Manual Handling as a minimum.
• Qualified to deliver FREC 3 and FREC 4.
• Able to deliver safeguarding training face to face.
• Excellent IT and administration skills.
• Great interpersonal skills with the ability to engage professionally with colleagues and key stakeholders.