Clinical Supervisor Job Description

A Clinical Supervisor keeps counselors and pre-licensed therapists practicing safely and well. In behavioral health and addiction treatment programs, the Clinical Supervisor typically holds an independent license such as LCSW or LMFT and signs off on the clinical work of 8 to 12 counselors, associates, and interns whose supervised hours count toward state board licensure. The job is half clinical, half administrative. Beyond carrying a small caseload, the supervisor answers for chart compliance under Joint Commission and payer standards, which affects how long utilization reviewers authorize continued care.

As the Clinical Supervisor, you ensure that every counselor and intern on the team delivers evidence-based treatment documented well enough to satisfy licensing boards and payers. The position usually sits one level below the Clinical Director, holding direct authority over a multidisciplinary team of counselors, case managers, and clinical trainees.

Career Impact: Supervising associates' hours toward licensure adds board-approved supervisor status to your LCSW or LMFT, a credential that clinical director searches routinely screen for.

Business Impact: Clean weekly chart audits keep medical necessity documentation intact, so clients in residential and outpatient treatment retain insurance authorization instead of discharging early.

Growth Opportunity: Managing supervision, quality assurance, and program data prepares you for Clinical Director or Clinical Program Manager roles overseeing multiple sites.

• Lead weekly individual and group clinical supervision for counselors, associates, and interns, documenting sessions to meet licensing board standards.
• Audit client charts weekly to verify treatment plans, progress notes, and medical necessity documentation meet regulatory and payer timelines.
• Coach staff on evidence-based interventions such as CBT, Motivational Interviewing, and trauma-informed care through case consultation and observation.
• Support clients on a small caseload through assessments, individual and family therapy, and individualized treatment plans.
• Direct crisis intervention and de-escalation for clients and staff, including after-hours on-call coverage when assigned.
• Establish training plans for clinical staff based on audit findings and observed gaps in intervention quality.
• Partner with the Clinical Director on staffing, program schedules, performance appraisals, and hiring of new clinical staff.
• Coordinate with utilization review, community agencies, and university internship programs to support authorizations, referrals, and trainee placements.

• Master's degree in social work, counseling, psychology, or related behavioral health field, or equivalent work experience.
• 2 or more years of post-licensure clinical experience, with direct supervision of counselors or interns.
• Current independent state license such as LCSW, LMFT, LMHC, or licensed psychologist, in good standing.
• Eligibility to serve as a board-approved clinical supervisor, including completion of a qualifying supervision course.
• Working knowledge of DSM-5 diagnosis, biopsychosocial assessment, and treatment planning for adults, youth, or families.
• Knowledge of behavioral health documentation standards, HIPAA confidentiality, and accreditation requirements set by state and federal regulators.
• Demonstrated ability to deliver corrective feedback, performance evaluations, and coaching to clinical staff.
• Strong written and oral communication skills with clients, families, staff, and community agencies.

• Experience treating substance use disorders or co-occurring mental illness in residential, outpatient, or community corrections programs.
• Training in Harm Reduction, Housing First, or Trauma-Informed Care for work with homeless or hard-to-reach populations.
• Familiarity with utilization review, medical necessity criteria, and state Medicaid documentation for authorization and billing.
• Bilingual fluency in Spanish or another language common in the client population served.

• Chart audit compliance rate, percent of records meeting documentation timelines each week.
• Supervision hours delivered per supervisee, tracked against licensing board minimums.
• Associate licensure exam pass rate, showing how well supervision prepares trainees.
• Utilization review authorization rate, reflecting strength of medical necessity documentation.
• Against-medical-advice discharge rate, measuring retention through crisis intervention and engagement.
• Staff training completion rate, percent of identified practice gaps closed per quarter.

• Base Salary Range: $70,000 to $95,000 annually, higher in major metro markets
• Bonus: Uncommon, though some agencies offer annual or retention bonuses
• Equity: Not typical in nonprofit and community behavioral health organizations
• Health Benefits: Medical, dental, vision, life insurance, and a 403(b) or 401(k) match
• PTO: 15 to 25 days plus paid holidays
• Common Perks: CEU stipends, license renewal reimbursement, PSLF-eligible employment, and mileage reimbursement

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Offers are contingent on a satisfactory background check, which may include fingerprinting, drug screening, and verification of professional licensure and exclusion lists. Applicants must be authorized to work in the United States. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Reasonable accommodations under the ADA are available upon request at any stage of hiring.

The Clinical Supervisor leads individual and group supervision, weekly chart audits, and clinical programming within a residential addiction treatment program, keeping documentation compliant and client engagement strong. Reporting to the Clinical Director and partnering with admissions and utilization review teams, the Clinical Supervisor supports client retention, authorization, and consistent recovery outcomes.

Key Responsibilities

• Execute and cultivate the organization's philosophy in client engagement, treatment planning, individual, group, and family interactions, staff development, clinical programming, and interventions.
• Provide individual and group supervision to clinical team members and counselors in training, maintaining daily meeting minutes, follow-up, and detailed supervision notes for all supervision meetings, huddles, and consults.
• Maintain all administrative aspects of the clinical roadmap and support its execution in collaboration with the Director.
• Manage the clinical program schedule integrating the curriculum and best practices.
• Conduct weekly chart audits and ongoing chart reviews using the chart review form and counselor trackers to ensure documentation timelines, requirements, and compliance are met, communicating deficiencies to staff and resolving discrepancies weekly.
• Identify and address staff training needs related to quality of clinical intervention and documentation, supporting the Clinical Director in ensuring staff are properly trained.
• Collaborate daily with the Director to evaluate and address staffing, training, group facilitation, individual therapy, behavioral tech involvement, and other clinical operations needs.
• Engage clients directly in treatment and group facilitation to increase motivation and commitment to recovery and extended care, collaborating with the clinical team and support staff to address identified risks or needs.
• Support the Clinical Director in managing admissions through client engagement, assessment, and collaboration with the admissions team, and in facilitating crisis interventions to prevent clients from leaving against medical or clinical advice.
• Maintain a comprehensive understanding of each client's strengths and struggles to drive multidisciplinary team consults, shift reporting, and impeccable documentation and charting.
• Facilitate groups to understand community needs, trends, and challenges, and facilitate relationships with family, collateral, and others in collaboration with the primary therapist.
• Maintain a small caseload conducting individual and family therapy, documenting collateral contacts, developing individualized treatment plans based on biopsychosocial assessment, and using evidence-based interventions with timely documentation.
• Support clinical staff in improving client care and documentation quality through record reviews, observation, and supervision, ensuring all direct care staff capture client reports, observations, and interventions in charts.
• Engage clinical, administrative, and utilization review teams throughout treatment to provide medical necessity criteria, respond promptly to UR requests, conduct peer reviews and single case agreements, and use UR insights to identify treatment gaps and improve staff performance, care standards, and processes with the clinical and executive directors.

Required Qualifications

• Master's degree or higher in a related field preferred.
• Current license and supervisory certification required to practice in this state, subject to accreditation bodies and insurance licensing requirements.
• Valid CPR and First Aid certification preferred.
• Three years of experience working with chemical dependency or dual diagnosed clients preferred.
• Understanding of and commitment to the role within the agency.
• Excellent interpersonal and observational skills.
• Strong written and oral communication skills.
• Strong organizational and management skills.
• Flexible and effective multitasking ability with sound judgement.
• Dedicated, reliable, and responsible in accomplishing tasks and managing responsibilities.
• Positive attitude, committed to the team approach, and able to foster a respectful, supportive, and positive team culture.

Embedded within a regional behavioral health program, the Clinical Supervisor shapes the work of counselors and care coordinators while carrying assessment, treatment planning, and group counseling duties using CBT, MI, and the Matrix Model. Working closely with the Center Manager, medical staff, and interdisciplinary teams, the Clinical Supervisor ensures accurate EMR documentation and coordinated care that supports patient recovery across assigned clinics.

Core Functions

• Oversee a team of Counselors and/or Care Coordinators within an assigned region.
• Complete comprehensive assessments within program guidelines and formulate diagnostic impressions through patient/family interviews identifying strengths, needs, abilities, preferences, weaknesses, and problems.
• Prepare individualized treatment plans per established standards and deadlines, including goals, interventions, and support or referral services, and evaluate client response to modify plans or recommend extensions.
• Develop discharge plans integrating aftercare treatment and appropriate referral resources.
• Conduct individual counseling per treatment plan or for crisis intervention, providing feedback, support, and encouragement on behaviors, attitudes, and family, social, or personal problems.
• Prepare and conduct group counseling using evidence-based treatment models (CBT, MI, Matrix Model).
• Document treatment plans, progress notes, evaluations, discharge summaries, and reviews, maintaining records per regulatory, accreditation, and contractual standards.
• Collaborate with Medical Staff, Care Coordinators, Certified Recovery Specialists, and other treatment team members on patient care.
• Provide leadership presence in all assigned regional clinics with the Center Manager and direction on all Behavioral Health programs, policies, and procedures.
• Provide weekly supervision to the team and review and sign off on notes for licensure in the EMR.
• Collaborate with counselors, patients, physicians, office staff, ancillary departments, and community agencies to maintain accurate and timely data exchange.
• Maintain proactive follow-up communication with the clinical team, patients, providers, office staff, and ancillary departments.
• Attend regular meetings and conference calls with Interdisciplinary Teams and community agencies, facilitate IDT meetings, and complete required EMR documentation.
• Provide crisis intervention as necessary.

Qualifications & Experience

• Master's degree in Behavioral Health required.
• Current license in the state of practice required.
• Experience supervising clinical staff and familiarity with human resources processes.
• Knowledge of and proven ability to work in the 12 core function areas.
• Thorough understanding of the Relapse Models, addiction, recovery, and clinical interventions.
• Working understanding of the unique needs and dynamics of the patient population.
• Knowledge and experience navigating and documenting in an EMR system.
• Excellent writing skills and effective communication with treatment staff.
• Willingness to work with a treatment team approach.
• Mental stamina for problem solving and ability to prioritize multiple tasks.
• Ability to document, recall, and explain detailed trainings, conversations, or events and apply oral/written instructions.
• Ability to speak and hear clearly in person, by telephone, and in written communication.
• Work in an office environment with travel to other sites and community locations.

Reporting to program leadership, the NSPL Clinical Supervisor delivers live coaching, case consultation, and bi-weekly clinical supervision to crisis counselors on a mental health helpline. Partnering with shift supervisors and the Quality Improvement and Training departments, the NSPL Clinical Supervisor maintains service levels and strengthens counselor competencies for people reaching out in crisis.

Primary Duties

• Work with other Clinical Supervisors to guide staff on shift in applying clinical skills and program policy through live coaching, case consultations, and ad hoc post-crisis supervision.
• Work with Shift Supervisors to ensure service levels and efficient shift operations.
• Answer helpline calls, texts, and chats as needed during call volume surges, staffing shortages, or other times to maintain service levels.
• Provide bi-weekly clinical supervision to direct reports, reviewing clinical skills, giving feedback and coaching, identifying improvement areas, documenting notes, and recommending remediation with the Quality Improvement and Training departments.
• Monitor direct reports' interactions with the Quality Improvement Department, completing documentation and providing constructive feedback to counselors.
• Ensure direct reports comply with professional development, meeting, and supervision requirements.
• Apply a performance-based management approach using key performance indicators for data-driven evaluations and annual performance appraisals.
• Work with program leadership to disseminate policy and program changes and assist in implementing new features.
• Recommend program design modifications based on observation and data patterns to support mental health innovations.
• Coordinate communications with external partners such as Public Safety professionals and the Administration for Children's Services.
• Engage in required professional development training and meetings.

Skills & Qualifications

• Valid state License (LMSW, LCSW, LMHC, LMFT) required.
• National Provider Identification number required by date of hire.
• Three years of experience in assessment and/or psychotherapy, preferably with administrative/supervisory duties.
• 1-2 years of supervisory or clinical consultation experience in a behavioral health setting preferred, with crisis intervention or mental health information and referral experience a plus.
• Experience providing clinical supervision on trauma-informed care, transference/countertransference, compassion fatigue, and self-care.
• Knowledge of mental health resources in the local metropolitan area.
• Familiarity with Motivational Interviewing and conflict-resolution skills to engage crisis counselors supportively.
• Sound clinical judgment in a fast-paced environment to guide and coach counselors.
• Clear, effective, and courteous oral and written communication of clinical knowledge.
• Comfort with corrective conversations, remedial strategies, and progressive discipline.
• Superior time management and ability to transition seamlessly between multiple tasks.
• Ability to work independently and in a collegial team environment.
• Fluency in English, with Spanish and/or Cantonese & Mandarin (written required, verbal optional) preferred.
• Confidential, quiet workspace with high-speed wi-fi required.

Sitting at the intersection of youth behavioral health and community partnerships, the Clinical Supervisor builds and leads a clinical team that delivers recovery-based psychosocial programming to youth and families. Operating across treatment teams, the Director, leadership meetings, and quality management committees, the Clinical Supervisor secures timely electronic health record documentation and accreditation compliance that sustain a continuum of care in the community.

Duties

• Hire, train, and supervise assigned team members.
• Provide ongoing training, support, supervision, and performance evaluation, ensuring BBS compliance for intern/associate supervision and using in vivo supervision as appropriate.
• Develop the program model framework with the Director, including recovery-based psychosocial programming, and hold staff to its expectations.
• Maintain relations with CBOs, health care facilities, placement centers, faith-based communities, schools, and other resources for continuum of care for youth and families.
• Ensure accurate and timely documentation in the electronic health record and completion of State and County outcome measures and reports.
• Serve on the managerial on-call rotation for after-hours emergencies and in facility administrative supervision as On-Call Manager.
• Participate in the Leadership Team, attend leadership meetings, present program data at TQM meetings, and problem solve with the Supervisor.
• Participate in Treatment Team and Family Therapy sessions as needed to meet participant and family needs.
• Participate in agency and parent organization Total Quality Management and Continuous Quality Improvement systems supporting Joint Commission compliance, including CQI subcommittees, probes, peer review, audits, and tracer activities.

Requirements

• Demonstrated knowledge of behavioral health laws, regulations, ethical and practice standards, and documentation requirements.
• Demonstrated understanding of psychiatric illness and its treatment.
• Demonstrated understanding and knowledge of county and community-based agencies.
• Demonstrated program leadership and people management skills.
• Good organizational, writing, and time management skills.
• Ability to communicate verbally and in writing with youth, families, schools, staff, physicians, county agencies, providers, and the public.
• Ability to work positively with youth from diverse cultural backgrounds.

A key member of nursing leadership in a rehabilitation setting, the Clinical Supervisor owns after-hours, weekend, and holiday operations, overseeing staffing plans, FIM assessments, and care plan documentation. Collaborating across departments, management, and administration, the Clinical Supervisor protects patient safety and continuity of care while limiting agency usage and overtime.

Functions

• Assure safe and effective patient care after hours, on weekends, and on holidays.
• Assess all departments to assure continuity of care and report pertinent information to management and administration.
• Provide a professional working environment and communicate unusual occurrences or complaints for follow-up, intervening immediately when needed.
• Ensure nursing staff perform patient care in an environment that optimizes safety and reduces medical errors.
• Ensure appropriate documentation, including medical necessity, and monitor completion and revisions of the Interdisciplinary Care Plan.
• Assure compliance with nursing scope of practice and HIPAA.
• Promote rehabilitation nursing philosophy and practice, encouraging staff development including CRRN acquisition for qualified registered nurses.
• Assure FIM education and training and timely, accurate FIM assessments and scoring, and enforce education, in-service, orientation, and competency compliance.
• Review risk and quality indicators, patient satisfaction, and outcomes to improve performance and communicate findings to the nursing department.
• Coordinate new admissions including staff assignments and room placement, and ensure nursing attendance at team conferences.
• Manage staffing plans, nursing hours per patient day, work quality, and the schedule to limit agency usage and overtime, ensuring accurate and timely patient charges.
• Complete special projects on time and take patient care assignments as needed.

Experience & Qualifications

• Graduate of an accredited registered nurse program with current state licensure.
• Bachelor's degree preferred.
• Current Basic Cardiac Life Support required.
• Certified Rehabilitation Registered Nurse (CRRN) required on eligibility.
• Minimum of two years of nursing management experience required.
• Proficiency in basic computer skills required.
• Demonstrated ability to plan, coordinate, evaluate, and direct clinical personnel.
• Problem solving and critical thinking skills.
• Effective oral and written communication in English, with additional languages preferred.

Contract compliance and effective treatment in community corrections depend on the Clinical Supervisor RESAP, who leads substance abuse counselors and clinical staff while planning and directing service delivery. Serving as the link to contracting agencies and community representatives, the Clinical Supervisor RESAP organizes resources and sets goals that help programs meet performance expectations and desired outcomes.

Accountabilities

• Plan and direct service delivery per company and contractual guidelines.
• Organize resources and establish goals and objectives to achieve desired outcomes.
• Provide leadership and supervision for Substance Abuse Counselors and other clinical staff.
• Select, develop, and supervise personnel to deliver services and meet performance expectations.
• Establish and maintain productive relationships with contracting agencies and community representatives.
• Ensure contract compliance in all aspects of service delivery.
• Generate appropriate inter/intra agency communications at all levels.

Technical Qualifications

• Master's degree in human services, business, or criminal justice preferred.
• Licensed Alcohol and Drug Counselor (LCADC).
• Professional experience managing clinical programs/correctional services and supervising clinical staff.
• Community corrections treatment program experience.
• Experience with special projects and committee work.
• Knowledge of community corrections management and operations.
• Understanding, enforcing, and monitoring compliance with company, state, and federal policies and licensing authority regulations.
• Planning and organizational skills.
• Good business communication skills (verbal, written, phone, e-mail).

As the Regional Clinical Supervisor, this role shapes clinical practice across an addiction treatment region by modeling therapeutic rapport, professional boundaries, and compliance with organizational and accreditation policies. The regional clinical team relies on this work to build trust, respect, and cooperation among staff, patients, and families, supporting consistent and well-governed care.

Activities

• Comply with organizational policies, procedures, performance improvement initiatives, and organizational and industry policies.
• Communicate clearly and effectively with persons receiving services, their families, guests, and the health care team.
• Exhibit therapeutic rapport with patients while maintaining professional boundaries, respecting personal space, giving direct attention, and maintaining rational detachment.
• Develop and maintain constructive and cooperative working relationships over time.
• Encourage and build mutual trust, respect, and cooperation among the team.
• Maintain regular and predictable attendance.

Position Requirements

• Master's degree in Human Services, Psychology, or Social Work.
• 3 years of full-time professional experience in a recognized addiction treatment program, one at the supervisor or administrative level.
• Experience in developing and implementing trainings, with substance abuse experience preferred.
• Working knowledge of applicable Federal and State rules, regulations, and accreditation standards governing the division.
• Understanding of the principles of Clinical Services, Compliance, Quality, and Policy Management.
• Leadership, education and training, and customer service skills.

WA State Approved Clinical Supervisor builds and develops a team of 6-10 associates and interns within a mental health program, providing documented individual supervision that meets state administrative code requirements. The work directly supports department leadership and clinical consultation meetings, strengthening staff performance and internal operations so participants receive consistent, well-supervised mental health services.

Operational Focus

• Participate in selecting, hiring, and developing a team of 6-10 associates.
• Identify training needs, provide training, monitor performance, and give regular feedback.
• Directly supervise assigned staff including interns on-site at the offices, providing regular documented individual supervision per state administrative code requirements.
• Identify and address issues and seek solutions to enhance department operations based on established policies and procedures.
• Facilitate and attend clinical consultation and staff meetings.

Knowledge Skills & Abilities

• Master's Degree, MSW, LMHC, LMFT, PsyD, or Ph.D. required for mental health programs.
• Meeting applicable state criteria for an approved supervisor required.
• Experience providing individual and group supervision to clinical staff.
• Minimum of 2 years of experience managing a team.
• Ability and willingness to work with diverse participants, co-workers, and community service providers/referral sources.
• Strong written and oral communication skills.

The Supervisor Clinical Research oversees clinical research staff and department operations, including research coordination, monitoring, and the development of research policies and procedures. Reporting to upper-level management, the Supervisor Clinical Research prepares department reports and helps the organization reach its goals and strategic plans.

Key Deliverables

• Supervise clinical research staff including interviewing, performance improvement, and evaluations.
• Assist in attaining organizational goals and strategic plans.
• Supervise department operations including research coordination, monitoring, and problem solving.
• Ensure clinical research policies and procedures are developed and maintained.
• Prepare reports and keep upper-level management informed of department operations.

Professional Experience

• Bachelor's degree, or two years of college credit combined with five years of professional experience.
• Clinical research certification required or obtained within six months of employment.
• Four to five years of clinical research experience.
• Previous supervisory experience.
• Leadership abilities.

Embedded within an applied behavior analysis therapy program for children with autism, the Clinical Supervisor develops non-certified staff and analyzes therapy team data to make treatment decisions and update client goals. Working closely with therapists, parents, and family members through bi-weekly team meetings and initial assessments, the Clinical Supervisor helps children make measurable progress through consistent, well-informed treatment plans.

Areas of Ownership

• Supervise and train non-certified staff.
• Attend bi-weekly team meetings with family members and therapists.
• Provide training and feedback to parents as needed.
• Analyze therapy team data and make treatment decisions.
• Update client goals and treatment plans.
• Take part in initial assessments for new clients.

Education & Experience

• Master's degree.
• Board Certified Behavior Analyst (BCBA) certification/license required, with prior BCBA experience.
• State license.
• Experience working with children or children with disabilities, including 1 year with children with autism.
• 1 year of Applied Behavior Analysis experience.
• Competitive pay varying by completed coursework and previous experience.

Reporting to the Director, Resident Services, the Clinical Supervisor oversees weekly individual and group supervision for up to 12 staff and interns while integrating clinical services into a permanent supportive housing case management team. Partnering with universities, community mental health providers, and property services, the Clinical Supervisor maintains ICMS contract compliance and supports housing retention for residents.

Role Responsibilities

• Provide weekly individual and group supervision to up to 12 staff and interns as assigned.
• Provide leadership, support, and clinical and administrative supervision of clinical staff, including ICMS case managers and LCSWs, to ensure high-quality client support.
• Maintain up-to-date knowledge of BBS licensing requirements and disseminate information to relevant staff.
• Track supervision attendance and maintain session documentation per BBS standards.
• Act as liaison with universities to ensure positive relationships and internship program compliance.
• Lead weekly case consultation meetings with case management staff.
• Provide clinical assessment, crisis intervention, and other direct client services, managing a small caseload as needed.
• Perform chart review at regular intervals.
• Build relationships with community-based mental health providers, coordinating agencies, and governmental agencies, and represent the organization in meetings and trainings.
• Attend property-services meetings to consult on client housing retention.
• Collaborate regularly with the Director, Resident Services to support staff clinical and professional development.
• Assist the VP, Residential Services in designing and implementing training curriculum, including onboarding and orientation.
• Assist with grant requests, required reports, and contract compliance.
• Share after-hours on-call duties to respond to crises.

Background & Experience

• Current and active state LCSW license not under suspension or probation.
• Minimum of 5 years of experience supervising staff, client services, program development, and evaluation, with at least three years of progressively responsible leadership experience.
• Practiced psychotherapy or directly supervised ASWs or Associate Professional Clinical Counselors during at least two of the last five years prior to commencing supervision, including supervision of psychotherapy performed.
• Minimum of 3 years of experience in crisis assessment, stabilization, and linkage services.
• Experience with clients with mental illness, chronic health issues, and substance use disorders, including homeless adults and low-income, diverse populations in permanent supportive housing.
• Strong knowledge of services, resources, and clinical principles and intervention techniques for hard-to-reach, difficult-to-serve populations.
• Preferred knowledge of the organization's client population, including Veterans, Formerly Homeless, and persons with Severe Mental Illness.
• Demonstrated knowledge and experience with Harm Reduction, Motivational Interviewing, Trauma-Informed Care, Critical Time Intervention, and Housing First.
• Knowledge of and expertise in clinical quality assurance, clinical charting methods, and clinical best practices.
• Ability to establish, track, measure, and report program objectives and efficacy to stakeholders.
• Computer literacy in word processing and databases for resident files and service searches, with proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Highly motivated self-starter with leadership and supervisory skills.
• Excellent organizational and communication skills, with the ability to relate to diverse clients, community, and staff in a fast-paced environment.
• Flexible, detail-oriented, and willing to take on special projects.

Sitting at the intersection of mental health and case management services for women experiencing homelessness, the Clinical Supervisor refines day center care by supervising case managers, clinicians, and Master's level interns through weekly individual and group sessions. Operating across departments, local universities, and community providers, and reporting to the Clinical Program Manager, the Clinical Supervisor strengthens trauma-informed care and documentation quality that help women access holistic support.

Job Functions

• Provide clinical leadership for day center case management and mental health services.
• Provide weekly individual supervision to case managers, clinicians, and Master's level interns, and weekly group supervision for interns.
• Provide clinical and case management documentation training and oversee quality assurance of all case management and clinical documentation.
• Develop and enhance coordination of case management and mental health policies, procedures, and services.
• Ensure community referral resources are accurate and updated.
• Develop relationships with clients, staff, and local service providers and participate in community meetings benefiting clients.
• Provide clinical consultation and trainings to staff across departments.
• Assist Day Center staff with crisis intervention and model de-escalation techniques as needed.
• Develop relationships with local universities to recruit Master's Level Interns for the Clinical Department.
• Participate in and facilitate internal and external meetings and trainings.
• Serve as an ambassador of the organization and its mission and values at community meetings, collaboratives, and events.
• Collect and report program data and progress, and provide regular written reports to the Clinical Program Manager.
• Comply with local, state, and federal confidentiality laws and regulations.

Minimum Qualifications

• ACSW, Marriage and Family Therapist, or Psychologist in good standing with the BBS, with LCSW two years post-licensure preferred.
• Clinical supervisory and community mental health experience preferred.
• Crisis intervention experience and comfort with homelessness, substance abuse, mental health diagnosis, and trauma history required.
• Strong understanding of poverty, women's homelessness, mental illness, trauma, substance abuse, and health issues.
• Knowledge and training in EBPs including Trauma-Informed Care, Motivational Interviewing, Harm Reduction, Housing First, CBT, and Seeking Safety required.
• Knowledge and experience with clinical assessment, treatment planning, and DSM V diagnoses.
• Knowledge of homeless services authority grants, HMIS, and CES systems strongly preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and strong administrative skills required.
• Excellent active listening and crisis intervention skills with good judgment.
• Strong written and oral communication and ability to build external relationships that maximize community resources.
• Detail-oriented and highly organized, able to manage multiple tasks, balance direct service with leadership and record-keeping, and meet goals and deadlines.
• Resourceful and creative problem solver.
• Oral and written fluency in English required, Spanish a plus.

A key member of a patient experience center, the Telephonic Clinical Supervisor oversees patient educators by monitoring KPIs, productivity, and accuracy while leading onboarding and ongoing training. Collaborating across support leadership, peers, and cross-functional partners, the Telephonic Clinical Supervisor manages escalations and compliance that keep patient support responsive and reliable.

What You'll Do

• Receive assignments as objectives and establish goals to meet them.
• Guide subordinates to achieve goals per established policies, and establish and recommend policy changes affecting subordinate organizations.
• Have staff work reviewed and measured based on meeting objectives and schedules.
• Track and monitor data to ensure compliance with SOPs and KPIs, routinely reporting KPI status to management.
• Conduct real-time and retrospective monitoring of team productivity, metrics, and accuracy to ensure excellent customer service.
• Supervise employee performance, resolve day-to-day operational issues, and manage the performance management process.
• Provide coaching and development and lead job training, including developing new hires after initial training.
• Maintain a positive, problem-solving, cooperative approach in a team environment.
• Proactively address issues and remain flexible to changing business and organizational needs.
• Meet all compliance requirements for Adverse Event and Product Quality Complaint reports.
• Collaborate with peers and support leadership on activities, strategies, and initiatives supporting team and business goals, and recommend solutions.
• Act as first line of escalation management, monitoring urgency, progress, and communication and escalating to senior management per defined procedures.
• Provide organizational information to help the team understand the business unit's vision and mission.

Required Qualifications

• Bachelor's degree or equivalent experience.
• Current, unrestricted clinical RN license.
• 6+ years of customer/patient support experience and 4+ years of managerial experience, including 1+ years managing in a Work from Home/Hybrid environment.
• Contact Center environment experience a plus.
• Telephonic patient education experience, including complex therapy education, and chronic disease background preferred.
• Understanding of customer/patient support processes, operations management, and best practices.
• People management experience, with the ability to lead and motivate teams and plan, direct, and manage daily team activities.
• Ability to pull reports and analyze data through CRM and PowerBI.
• Competence with technology including Salesforce, Genesis, and e-learning platforms, and intermediate knowledge of Microsoft Office.
• Effective verbal and written communication skills.
• Problem solving and collaboration facilitation.
• On-call requirements.

Documentation compliance and effective client care in community mental health depend on the Clinical Supervisor, who oversees weekly clinical and administrative supervision for up to 8 employees and leads internal clinical documentation audits. Based within a mental health and substance use services program, the Clinical Supervisor works with the QA department and community agencies to develop staff expertise and meet the program's short and long term goals.

Day-to-Day Responsibilities

• Provide weekly clinical and administrative supervision for up to 8 employees.
• Guide staff and interns in developing work plans, duties, responsibilities, and scope of authority, and consult on client problems.
• Ensure client documentation is accurate and submitted on time.
• Develop and implement clinical trainings and support EBP practice for the site.
• Perform managerial duties including assigning and reviewing assignments, conducting performance appraisals, and developing staff expertise through further education, seminars, and learning opportunities in mental health and/or substance use services.
• Identify staff training needs and develop, implement, and deliver training programs addressing clinical and program needs.
• Monitor client progress against treatment plans and goals in mental health documentation.
• Work with the QA department on documentation compliance and lead all internal clinical documentation audits.
• Monitor supervisees' caseloads for balanced intakes and discharges and form a highly effective team to meet short- and long-term goals.
• Attend, lead, or facilitate scheduled program, division, or Agency meetings.
• Participate as lead clinician in 5150 client holds and interface with community agencies, attending Department of Mental Health meetings as needed.

Qualifications & Experience

• Licensed as an LCSW, LMFT, Psy.D., or Ph.D. for a minimum of 2 years.
• Completed supervision course meeting BBS or BOP standards.
• LPS designated by the county.
• 4+ years of experience working with individuals with mental illness in a social service/mental health environment.
• 2-5 years of experience providing clinical supervision and monitoring performance in a mental health setting.
• Working knowledge of mental health services coordination and management.
• Working knowledge of Agency policies and procedures, HIPAA, DMH, DHMS, Department of Social Services, and other state and federal mental health regulations.
• Availability and willingness to work some evenings.

As the Clinical Supervisor for school-based mental health, this role oversees the clinical and administrative work of clinicians, ensuring productivity, timely notes, and state Medicaid documentation standards are met. The school-based mental health program relies on this work to coordinate with school staff, district personnel, and the Quality Assurance Department, sustaining compliant behavioral health services for children and families.

Scope of Work

• Provide leadership and supervision of school-based mental health clinicians' clinical and administrative work.
• Provide leadership and oversight of assigned administrative tasks such as QA, training, recruiting, and facilities.
• Work with clinical staff to ensure providers meet job requirements including productivity, timely notes, documentation, professional conduct, and competence.
• Work with the Quality Assurance Department to ensure documentation meets state Medicaid standards.
• Attend required agency meetings.
• Ensure providers follow regulatory guidelines, mandated reporting, and program/agency protocols, policies, and procedures.
• Provide coordination and collaboration with school staff and school district personnel.

Skills & Qualifications

• Licensed psychologist, social worker, or marriage and family therapist, licensed for 2 years.
• 3 to 5 years of relevant clinical experience.
• Experience in a leadership and/or administrative role providing supervision.
• Experience as a school mental health clinician providing behavioral health services to children and families from kindergarten through high school.
• Understanding of and desire to work with a strength-based clinical model.
• Understanding of the DSM-5, assessments, treatment plans, HIPAA requirements, and state Medicaid documentation.
• Well-organized, self-motivated, and detail-oriented, with excellent organizational and computer skills.
• Excellent interpersonal, verbal, and written communication skills, with the ability to maintain effective relationships with colleagues, staff, agencies, school staff, and the public.
• Ability to maintain strict confidentiality of personnel, client, and clinical records.
• Ability to undergo livescan checks to work with children.

Clinical Supervisor develops culturally and spiritually informed behavioral health services for families and children, combining comprehensive assessments, treatment planning, and weekly supervision of clinicians, BHPs, and interns. Success in the position means working with billing, finance, and QA staff and community representatives to deliver compliant quality assurance processes and treatment that respond to the changing needs of clients served.

Work Activities

• Assess individual and family mental health situations.
• Provide comprehensive assessments of clients and families including history taking, mental status evaluation, risk assessment, DSM or DC 0-3 diagnostic formulation, therapeutic alliance, treatment planning, and orientation to the agency and client rights.
• Formulate and implement treatment goals and objectives, and review client treatment plans and reviews.
• Administer behavioral/mental health assessments to diagnose and provide objective function measures as required by the BHS program and the state.
• Support, train, and provide clinical supervision to clinicians/BHPs on intervention strategies, treatment planning, and BHS screenings, and supervise licensed or registered interns weekly.
• Work with Billing, finance staff, and QA specialist to develop and implement Quality Assurance processes compliant with Federal, State, County, and Funder requirements.
• Maintain records meeting County, State, Federal, state Medicaid, and other funding source documentation requirements.
• Provide individual, group, or family therapy to adults or children/youth to meet required weekly billable hours.
• Coordinate and supervise behavioral/mental health services, including adult mental health contracts.
• Work with community representatives on treatment processes and act as liaison communicating needs and perspectives between program and family.
• Participate in clinical reviews, team and administrative meetings, and planning, facilitate group meetings including HCT and consultations, and offer clinical perspective on proposal development and program changes.
• Provide after-hours phone support to cultural brokers/BHPs and perform other duties requested by the supervisor.

Requirements

• Adherence to agency mental health licensing standards on confidentiality and client rights.
• Knowledge of crisis protocol and its implementation.
• Understanding and dependable implementation of family therapy techniques, group treatment, and individual therapy when clinically indicated.
• Willingness and ability to supervise social worker students.
• Professional confidentiality of privileged administrative and client information.
• Ability to meet or exceed agency Service Excellence Standards.
• Adherence to agency strategic planning to achieve its goals.
• Attendance at required trainings and workshops for professional development or as mandated by contract.
• Availability for home visits and travel to client homes and community locations, including late afternoons and evenings.

The Clinical Supervisor guides clinicians and paraprofessional staff delivering In Home Therapy, In Home Behavioral Services, and Therapeutic Mentoring while carrying a small caseload of individual and family treatment. Reporting to clinical leadership, the Clinical Supervisor shares in hiring, training, and performance reviews that help families navigate complex family systems, substance abuse, and trauma.

Performance Expectations

• Lead, supervise, and support the clinical team, providing feedback to the Clinical Director when appropriate.
• Maintain proactive and effective communication with staff and clients to promote effective working relationships and care delivery.
• Provide collaborative clinical oversight and support, ensuring documentation and practices meet compliance standards and procedures.
• Participate regularly in employee performance reviews and assist in hiring and training new clinical staff.
• Provide high quality assessments and clinical services to a small caseload of individuals and families.

Experience & Qualifications

• Master's Degree in a related field with independent licensure (LICSW, LMHC, LMFT).
• Clinical experience with children/adolescents and/or families, with supervision and management experience preferred but not required.
• Demonstrated understanding of and competence in serving culturally diverse populations strongly preferred.
• Strong computer knowledge.
• Effective verbal and written communication with superior interpersonal skills.
• Outstanding reasoning and problem solving abilities, providing creative solutions to routine and complex situations.
• High energy level and ability to thrive in a fast-paced, team-oriented environment.