CLINICAL MANAGER JOB DESCRIPTION

A Clinical Manager without strong supervision structures leaves licensed staff without direction and patients without consistent care pathways. This role owns the clinical operations of a behavioral health program - the staff it deploys, the care model it enforces, and the compliance it defends. It sits at the manager level within a multidisciplinary team environment governed by HIPAA, Joint Commission standards, and state independent licensure requirements. The work is specific: someone must hold the line on PHQ-9 and CAGE assessment fidelity while simultaneously developing counselors and sustaining referral partnerships.

As the Clinical Manager, you lead daily supervision of licensed clinical staff, oversee care model implementation, and ensure behavioral health services reach priority populations with measurable fidelity. The role sits within the clinical department, collaborating with Human Resources on personnel decisions and reporting to program or executive leadership on service quality and compliance outcomes.

Career Impact: Holding an independent clinical license while managing a licensed team positions the Clinical Manager as a senior voice within mental health and SUD service delivery - a credibility signal valued across community health, hospital, and tele-behavioral health markets.

Business Impact: The counselors this role supervises are the direct channel between patients in crisis and the evidence-based care plans that reduce harm - when supervision is strong, caseload quality and patient retention improve measurably.

Growth Opportunity: Managing staff performance reviews, clinical budgets, and Joint Commission compliance builds the operational and regulatory fluency required to advance to Clinical Director or Program Director roles.

• Lead supervision of licensed clinical staff, including performance evaluation, corrective action, and ongoing professional development.
• Oversee caseload assignment across counselors to balance service levels and maintain care quality standards.
• Deliver direct counseling and facilitate group sessions for enrolled clients, completing case files and tracking reports for each.
• Monitor clinical documentation and assessment tool usage to ensure fidelity to program protocols and regulatory requirements.
• Coordinate referral relationships with community partner providers to expand access to culturally affirming support services.
• Collaborate with executive leadership on clinical budget development, strategic planning, and quality improvement initiatives.
• Enforce departmental compliance with HIPAA requirements and Joint Commission standards across all service delivery activities.
• Recruit, orient, and train new clinical staff, establishing individual goals aligned with program expectations.

• Master's degree in Social Work, Clinical Counseling, or Mental Health Counseling, or equivalent graduate-level clinical training.
• 3 or more years of direct counseling or case management experience, with at least 1 year supervising licensed clinical staff.
• Active state independent clinical license at the LMFT, LCSW, LCPC, LMHC, or equivalent level.
• Demonstrated knowledge of evidence-based assessment instruments used in behavioral health intake and monitoring.
• Experience managing HIPAA-compliant documentation systems and maintaining accurate client records under audit conditions.
• Ability to communicate effectively with internal teams, external partner agencies, and clients from diverse priority populations.
• Strong organizational skills with the ability to manage competing caseload, reporting, and supervisory responsibilities simultaneously.

• Experience providing services within an eating disorder, SUD, or co-occurring disorders specialty treatment program.
• Bilingual proficiency in English and Spanish, with demonstrated ability to deliver clinical services in both languages.
• Familiarity with Joint Commission accreditation standards and experience preparing for or responding to compliance surveys.
• Prior involvement in clinical budget oversight or program-level strategic planning within a behavioral health organization.

• PHQ-9 and CAGE assessment completion rate across supervised caseload, reflecting protocol adherence.
• Counselor caseload utilization rate, measuring how effectively staff capacity is deployed against enrollment.
• Documentation accuracy rate on case files and tracking reports, audited against program standards.
• Referral connection rate, tracking the percentage of clients linked to identified external support services.
• Staff retention rate within the supervised clinical team over a rolling 12-month period.
• Typical tools: electronic health record platforms (commonly used for case file management and documentation); productivity suites (commonly used for reporting and data submission)

• Base Salary Range: $72,000 to $95,000 annually, depending on licensure and market
• Bonus: annual performance bonus of 5 to 10 percent, program-dependent
• Equity: not typical in nonprofit or community health settings
• Health Benefits: medical, dental, and vision coverage; employer contribution varies by organization
• PTO: 15 to 22 days annually, plus paid holidays and clinical supervision hours
• Common Perks: licensure renewal reimbursement, CEU stipend, Employee Assistance Program access

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Candidates from all backgrounds are encouraged to apply. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law. To support full participation in the hiring process, reasonable accommodations are available to applicants with disabilities upon request. A background check, which may include criminal history screening consistent with applicable law, is required as a condition of employment. All candidates must be authorized to work in the United States.

The Clinical Manager leads daily clinical operations across inpatient departments, ensuring statutory compliance, evidence-based care standards, and cohesive line management of the nursing team. Working in close partnership with the Hospital Manager, this role delivers the second point of on-call contact for ward staff and shapes a culture of continuous quality improvement.

Key Responsibilities

• Ensure the highest standard of clinical care is provided, therapeutically based on a named nurse/team nursing approach.
• Co-ordinate clinical aspects of the hospital and ensure sound co-operation between clinical departments in the interests of delivering an excellent service to patients.
• Be conversant with and implement all relevant policies, procedures and regulations, whether clinical or administrative or representing interface between the two areas.
• Update legal documentation in consultation with other colleagues in accordance with guidelines, legislation and current research.
• Support staff in delivering a high standard of care through regular appraisals, training and development of evidence/research based practice.
• Be fully up to date with all statutory law and do whatever is necessary to ensure that the hospital complies.
• Participate in the Manager's on-call system to provide the second point of contact for ward based staff outside of normal working hours.
• Have day-to-day line management responsibility for the clinical team.
• Work closely with the Hospital Manager to respond to matters arising, resolve concerns and provide cohesive leadership.
• Act up as required by the Hospital Manager.

Required Qualifications

• Registered Mental Health Nurse (RMN) or Registered Learning Disability Nurse (RNLD) with a valid pin number.
• At least 4 years of nursing experience.
• Currently operating as a Clinical Manager or Ward Manager, or have significant experience in a Senior Nursing role.
• Experience in Rehabilitation, Mental Health, Neurological or similar services.
• Evidence of functioning in a supervisory role as a clinician in a similar setting within a multi-disciplinary team.
• Ability to understand responsibility to statutory and non-statutory organisations and communicate confidently at all levels.
• Excellent relationship management with internal and external stakeholders.

Embedded within the residential aged care team, the Clinical Manager owns the delivery of person-centred care that upholds every resident's right to choice, dignity, and respect. Working closely with residents, families, and the broader clinical team, this role builds a culture of continuous improvement and effective team performance.

Core Functions

• Provide excellent care that reflects residents' individuality and their right to choice, respect, and dignity.
• Lead and inspire the clinical team to ensure optimal care is provided to residents.
• Develop, coach, and mentor the clinical team.
• Foster critical thinking and encourage a culture of continuous improvement.
• Build connections and relationships with residents and their families.
• Make critical decisions regarding resident care with autonomy.

Qualifications & Experience

• Clinical Manager experience or relevant experience in a similar role.
• Current Annual Practising Certificate.
• InterRai experience desirable.
• Strong personal values aligned with organisational values.
• Highly tuned problem-solving and decision-making abilities.
• Excellent written and verbal communication skills.
• Empathy and a passion for Aged Care.
• Leadership skills with proven experience in building an effective team.
• Commitment to excellent service delivery.
• Flexibility to work on a rostered shift basis.

Reporting to the Area Director, the Field Clinical Manager shapes regional FCL team performance through business strategy development, complicated case coverage, and product training across structural heart procedures. Partnering with Medical Education, Sales leadership, and cross-functional business units, this role builds procedural excellence and drives consistent execution of national clinical strategies.

Primary Duties

• Develop and implement a business strategy for how the FCL team drives business strategies within the region in collaboration with the Area Director.
• Hire, develop, train, and retain FCLs within a specified region.
• Manage, coach, develop, retain, and evaluate performance for regional FCLs.
• Ensure all training, medical education, and marketing programs are communicated, coordinated, and implemented in the region.
• Monitor and control expenses for area FCLs.
• Ensure the company's ethical position is maintained within the area FCL team and communicate and manage business conduct policies effectively.
• Plan, direct, and oversee all clinical training activities for the specified region.
• Develop and maintain a high level of product knowledge and relevant medical information for self and direct and indirect reports.
• Develop and maintain a thorough understanding of the client base and regional clinical strategies to ensure FCLs impact target accounts and physicians.
• Attend clinical meetings, seminars, and conferences as appropriate.
• Collaborate with other Field Clinical Managers to maintain consistency with national strategies.
• Participate on core teams for product launches, procedural changes, and clinical updates.
• Work with upstream marketing to provide or coordinate feedback from FCLs as subject matter experts.
• Assist the Medical Education team in coordinating product and procedure trainings for physicians in the region.
• Attend regional Medical Education programs and participate as clinical and procedural expert faculty.
• Participate in committees to ensure clinical and procedural excellence in studies and act as liaison between the Clinical Study team and the field.
• Work with the Field Training Department to coordinate FCL faculty for oral boards, FCL assistance with new hire training programs, FCL-led complication mitigation workshops, and performance feedback on new hire training pathways.
• Develop therapy and device operational knowledge and apply this knowledge to processes and initiatives in support of procedural excellence.

Education & Experience

• Bachelor's degree in a relevant field.
• Clinically certified in TAVR therapies.
• 5 years of experience in a clinical setting supporting structural heart procedures.
• 1 or more years of experience as an FCL.
• Cardiac Operating Theatre and/or Cath Lab experience.
• Experience in marketing new technologies and therapies preferred.
• Primary case support for 350 cases, or ability to serve in an Advanced Tech Role by passing the Global Field Training Curriculum.
• Strong knowledge of congenital heart disease management.
• Results-oriented with a strong commitment to quality and continuous learning.
• Strong interpersonal and communication skills with ability to work independently and within a team.
• Ability to work effectively within a matrix organisation.
• Leadership and management experience.
• Multilingual proficiency preferred.

Sitting at the intersection of clinical supervision and community health equity, the Clinical Manager leads a Navigator team providing mental health and SUD counselling to priority populations, overseeing PHQ-9 and CAGE assessment use, and managing referral relationships with partner providers. Operating across personnel management, direct service delivery, and data reporting functions, this role expands access to culturally affirming care and ensures accurate programme tracking in collaboration with Human Resources and department leadership.

Duties

• Provide regular supervision to the program's Navigators and manage personnel needs including recruitment, orientation, evaluation, and corrective action in collaboration with Human Resources and department leadership.
• Supervise and review Navigators' use of the PHQ-9 and CAGE assessment tools.
• Provide short-term mental health and SUD counselling for enrolled clients from priority populations.
• Support identification of and referral to other support services during individual client sessions.
• Increase availability of and improve access to culturally and linguistically affirming mental health care.
• Build relationships and work collaboratively with partner providers to facilitate appropriate referrals.
• Work with clients to ensure connection and compliance with appointments and their agreed-upon action plan and address barriers.
• Collect and submit accurate data on persons contacted and engaged in services and maintain accurate records on services and activities provided.
• Participate in documentation quality assurance and reconciliation tasks and keep up to date on a weekly basis with the program client list and deliverable tracker.
• Participate in training, professional development activities, and meetings as assigned.

Skills & Qualifications

• Master's degree in Social Work or Mental Health Counselling focused on Individual and Family practice, with eligibility for licensure required.
• At least 3 years of experience providing counselling and/or case management with individuals from priority populations.
• At least 1 year of experience supervising staff.
• Must have basic knowledge of HIV, HCV, STI, PEP/PrEP, and Harm Reduction methods.
• Excellent MS Office skills including Outlook, Word, Excel, and PowerPoint.
• Strong verbal and written communication skills with high attention to detail, accuracy, and ability to multitask.
• Ability to work independently and as a team player with diverse teams, contributing to a positive and supportive environment.
• Ability to interact with all levels of internal and external partners with professionalism and tact.
• Bilingual in English and Spanish required.

A key member of the behavioural health leadership team, the Clinical Manager owns the counselling service model and staff supervision across tele-behavioural and centre-based eating disorder treatment programmes. Collaborating across clinical, executive, and community resource functions, this role ensures high-quality, patient-centred service delivery aligned with HIPAA and Joint Commission standards.

Functions

• Provide leadership for counselling services including defining and refining the service model and strategy, supervising and managing staff, coordinating with community resources, and tracking service implementation to ensure high-quality, patient-centred delivery.
• Lead the clinical team to maximise coordination and collaboration among staff, troubleshoot challenges, and identify and implement new service strategies, community partnerships, or resource needs.
• Identify and implement strategy for assigning patients to counsellors, monitor quality and levels of service, guide staff on adjustments, and oversee counsellors' case file management and monthly tracking reports.
• Provide counselling and facilitate group activities as dictated by patient need and program expectations and complete case files and tracking reports for caseload.
• Recruit, train, and assist staff in setting individual goals and objectives and promote a positive, supportive work environment.
• Conduct performance appraisals and counsel employees on performance issues.
• Participate with Executive Management to ensure quality of services, develop and maintain the clinical budget, and contribute to strategic planning initiatives.
• Develop and implement training protocols.
• Ensure clinical department compliance with HIPAA and the Joint Commission.

Experience & Qualifications

• Master's degree in clinical counselling or social work.
• State independent clinical licence: LMFT, LCSW, LCPC, PsyD, or similar.
• Minimum of 5 years of direct patient care experience.
• Individual and Family Therapy experience.
• Experience working in an eating disorder treatment setting.
• 2 or more years of prior supervisorial responsibilities preferred.

Sustainable delivery of occupational health programmes depends on the Clinical Manager, who oversees service activities, personnel, scheduling, and compliance alongside the MD and senior leadership. Based within a clinic environment serving external business clients, this role maintains quality control and supports business growth through hands-on operational management.

Accountabilities

• Oversee medical and occupational health service activities and personnel.
• Plan and coordinate occupational health services alongside the MD.
• Work collaboratively with physicians, providers, and medical assistants to implement appropriate healthcare programs.
• Maintain a clean environment to ensure patient safety and enforce healthcare policies and procedures.
• Maintain compliance and quality control for the place, equipment, and procedures.
• Oversee scheduling and serve as backup for after-hours calls and other scheduling coverage.
• Oversee the workflow of clinical care and quality improvement projects.
• Maintain operational responsibilities for clinical work and workflow in close cooperation with senior leadership.
• Help oversee the entire operation of the clinic and clinical workflow.
• Maintain and assist in growth of business with new clients.
• Be a working manager who can fill in the gaps and serve as backup as required for the clinic and clinical work.

Background & Experience

• Previous experience in healthcare and specifically in an occupational health clinic highly desirable.
• Experience in a managerial role.
• Background in RN, LPN, MA, or other direct patient care experience, training, and knowledge.
• Strong leadership and organisational skills.
• Excellent written and verbal communication skills.
• Attention to detail and excellent interpersonal skills.
• Skilled at interaction with other businesses and in supporting business growth plans.

As the Clinical Manager, this role leads all on-site healthcare services within a detention facility, overseeing Nursing/EMS staff through training, performance evaluation, and ongoing support to maintain quality care. The correctional health programme relies on this work to ensure medical, mental, and ancillary services operate in compliance with facility policies, HIPAA requirements, and site-specific goals in close coordination with Detention Administration.

Leadership Responsibilities

• Primarily responsible for orientations, training, performance evaluations, disciplinary actions, and ongoing support of facility Nursing/EMS staff.
• Monitor the implementation of the detention facility's procedures and programs.
• Evaluate financial and statistical data, program requirements, and issues to make recommendations for improvement.
• Lead nursing staff in delivering care to patients and offering quality support to the medical staff.
• Ensure appropriate licensure, credentialing, and insurance coverage on all medical personnel.
• Create and update policies when necessary to improve the level of care for each patient.
• Implement quality improvement programs.
• Ensure all patient care plans have the documentation necessary to provide the proper type of care.
• Work closely with all subcontracted services including pharmacy, lab, x-ray, and specialty providers.
• Audit weekly logs and AP forms and screen all requests for records, approving or disapproving responses as appropriate.
• Review status of patients with serious health problems, ensuring all necessary intervention and treatment is completed.
• Monitor inmate hospitalisation closely with utilisation management to ensure early release when possible.
• Monitor all potential catastrophic illnesses and explore appropriate means of limiting liability.
• Oversee utilisation of special housing, infirmary beds, and outside patient services for appropriateness and quality.
• Function as the liaison between all other professional organisations.

Position Requirements

• Must maintain all certifications, educational requirements, and licensing required for this position.
• Must adhere to all facility policies and procedures as well as those listed in the Employee Handbook.
• Maintains confidentiality, dignity, and security of health records and protected health information in compliance with HIPAA requirements.
• Ability to remain stationary and move throughout the facility including up and down flights of stairs.
• Ability to position oneself in different spaces and identify and detect objects from a variety of distances.
• Ability to convey and discern information in conversation and exchange accurate information with patients.
• Ability to stay calm in stressful and demanding situations.
• Willing to assist coworkers in job duties and work overtime if required.