Clinical Specialist Job Description

A Clinical Specialist makes sure medical devices work correctly during real procedures. In medical device companies the position sits inside a territory or district sales structure, yet its accountability is clinical: case coverage in operating rooms and cath labs, device programming, and technical troubleshooting when implants, navigation systems or ventilators behave unexpectedly. Errors here reach patients. Every device issue must be documented under the manufacturer's quality system and government event reporting rules, while consigned implant inventory has to reconcile with cycle counts and expiry controls.

As the Clinical Specialist, you provide the procedural and technical expertise that lets surgeons, cardiologists and hospital staff use the company's devices safely and with confidence, protecting patient outcomes and account loyalty. You will work in a territory team alongside Territory Managers and sales representatives, answering to district leadership while serving as the clinical authority for your assigned hospitals.

Career Impact: Hands-on case coverage in implant and navigation procedures gives nurses and allied health professionals a recognized route from bedside practice into the medical device industry.

Business Impact: Accurate device programming and prompt troubleshooting during trials, implants and revisions keeps procedures on schedule and protects case volume in each hospital account.

Growth Opportunity: Many specialists advance into Clinical Territory Manager or Key Opinion Leader development work, carrying deep therapy knowledge into account strategy.

Company Value: Employers in this segment commonly fund structured product certification programs before specialists take on independent case coverage.

• Provide intra-operative clinical and technical support during trials, implants and revisions to ensure correct device selection and programming.
• Educate physicians, nurses and hospital staff through in-services and training on on-label product use and therapy features.
• Troubleshoot device and product performance issues for surgeons, clinicians and patients, including follow-ups and re-programming sessions.
• Document product complaints and adverse events accurately within the manufacturer's quality system and applicable regulatory requirements.
• Manage consigned and field inventory, including cycle counts, expiry retrievals and timely usage transactions at customer locations.
• Obtain purchase orders for products consumed during covered cases in coordination with hospital materials management teams.
• Partner with Territory Managers and sales representatives on account plans to grow case volume and product utilization.
• Monitor competitor products and clinical developments to advise customers and share field intelligence with sales and marketing.

• Bachelor's degree in nursing, health science, engineering or a related field, or equivalent work experience.
• 2 or more years of clinical or medical device experience, with direct exposure to surgical or procedural settings.
• Comfort working in sterile operating rooms, cath labs or critical care units under procedural time pressure.
• Working knowledge of human anatomy and clinical procedures relevant to the assigned therapy area.
• Ability to explain technical device information clearly to surgeons, nursing staff and non-clinical audiences.
• Strong organizational skills for managing inventory, documentation and case schedules across multiple hospital accounts.
• Sound judgment to resolve non-routine clinical or product problems independently during live cases.
• Willingness to support off-hours, weekend and holiday cases and travel within an assigned territory.

• Registered nurse, respiratory therapist or similar licensed clinician background with hands-on patient care experience in a sterile environment.
• Prior experience in medical device or pharmaceutical sales, particularly selling into acute care hospitals or perioperative accounts.
• Specialty clinical experience in cardiology, neurosurgery, orthopedics, spine or operating room nursing.
• Experience designing and delivering clinical education programs, including accredited continuing education for hospital staff.

• Case coverage rate, percentage of scheduled procedures supported without delays or gaps.
• Cycle count accuracy, percentage of field inventory reconciled against system records.
• Expired or on-hold product incidents per quarter, tracking inventory discipline.
• Complaint report timeliness, days from product event to documented quality system entry.
• In-service sessions delivered per quarter, measuring hospital staff education reach.
• Intra-case troubleshooting resolution rate, percentage of device issues resolved during procedures.

• Base Salary Range: $75,000 to $110,000 per year
• Bonus: Quarterly incentive tied to territory and case coverage goals, typically 10% to 20% of base
• Equity: RSUs or employee stock purchase plan at larger public manufacturers
• Health Benefits: Medical, dental and vision coverage plus 401(k) with employer match
• PTO: 15 to 20 days plus company holidays
• Common Perks: Car allowance or company vehicle, mobile phone and continuing education funding

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Offers are contingent on a successful background check and drug screening, and hospital credentialing requirements may apply before independent case coverage begins. Candidates must be legally authorized to work in the United States. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by federal, state or local law. Reasonable accommodations are available upon request throughout the application and employment process.

The Associate Clinical Specialist delivers surgical coverage for neuromodulation pain, targeted drug delivery and interventional therapies, supporting trials, implants and device programming while educating patients and hospital staff. Reporting to district management within a territory sales team, the Associate Clinical Specialist partners with sales representatives to reach quarterly goals and keep case inventory accurate.

Key Responsibilities

• Represent the company during surgical procedures (trials, implants, revisions) by ensuring access to all necessary equipment and products required for the case, device selection, programming, implantation and testing of all device systems.
• Manage patients through all phases of the clinical process and educate them on the features and benefits of company products.
• Provide clinical support in surgeries, re-programmings, troubleshooting and follow-ups in hospitals and clinics.
• Respond promptly and appropriately to technical inquiries by customers, patients and colleagues, and maintain a working knowledge of competitive products.
• Educate and train physicians, hospital personnel and office staff on technical matters relating to company products and therapies.
• Assist Management and the Sales Training department in education and training of new employees in the district, and mentor Associate Clinical Specialists.
• Comply with required event reporting and documentation utilizing company technology tools.
• Place orders with customer service for pending purchase orders and product replacement, and work with materials management to collect POs for cases covered within the territory/district.
• Manage inventory provided for case coverage, including timely transactions when product is used, sold or transferred, maintaining required cycle count accuracy, executing product retrievals as instructed, turning over inventory in a reasonable time frame and not implanting expired or on-hold product.
• Contribute to the achievement of quarterly goals associated with specific initiatives at the district, regional and/or national level.
• Partner with sales representatives to achieve business goals within the territory/district and document quarterly activities utilizing provided business tools.
• Visit accounts to replenish literature and establish/maintain relationships with office staff.
• Ensure personal understanding of all applicable quality policy/system items and follow all work/quality procedures to ensure quality system compliance and high quality work.

Education & Experience

• High School Diploma or GED with a minimum of 4 years of clinical or medical sales experience, or an Associate's Degree with a minimum of 2 years of clinical or medical sales experience.
• Bachelor's degree, including in a health care related field, or Master's degree.
• Registered nurse or HCP with experience in a sterile environment.
• Clinical experience with implantable neurological products and patient care.
• Experience in servicing medical personnel on product use.
• Experience with a medical device or pharmaceutical company, and clinical experience in a specialty area such as neurology, neurosurgery, orthopedic, operating room, pain management or home health care.
• Understanding of basic reimbursement and the healthcare environment.
• Ability to effectively use a mobile phone, iPad and PC.
• Excellent organizational skills and ability to work under pressure.
• Ability to manage personal expenses and budget effectively.

Embedded within the structural heart clinical team, the Clinical Specialist delivers case coverage, technical in-services and clinical support to key specialists and hospital staff while maintaining accurate field inventory. Working closely with Clinical Territory Managers, marketing and the clinical research group, the Clinical Specialist strengthens customer relationships and supports quarterly performance goals across the state.

Core Functions

• Work with CTMs to understand the clinical and service needs of specific customers and provide the highest level of clinical service and technical support.
• Support CTMs through aligned promotion and selling of defined company products and services to key specialists and technical staff.
• Collaborate with CTMs and the broader team to participate in quarterly business reviews and business planning and execute on agreed actions.
• Meet proactively with CTMs and other Clinical Specialists (CSs) in managing case coverage requirements for the state.
• Support sales and marketing programs with specific complementary activities as provided by the Marketing team.
• Play a lead role with technical in-services, presentations and training to specified customers in consultation with Clinical Territory Managers and Divisional Staff.
• Feed back information regarding commercial and clinical opportunities and intelligence to relevant CTM, CS, BDM and other divisional staff utilizing Salesforce.com.
• Set and meet quarterly performance goals consistently.
• Support clinical study activities in conjunction with the Territory Manager and the Clinical Research team.
• Attain and maintain the highest level of product knowledge.
• Support Territory Managers with inventory control, including expedited delivery of stock to customers, and monitor field inventory to ensure appropriate levels in each location relative to demand.
• Complete cycle counts of all required field locations on time, follow up on missing stock, and retrieve all expiring product from field locations to return to the warehouse prior to expiry.
• Perform all activities in compliance with the local Quality System and environmental, health and safety related site rules, policies or governmental regulations.

Required Qualifications

• Bachelor's degree in Nursing, general science degree or similar preferred.
• Successful completion of Blueprint II training.
• At least 2 years' experience as a Clinical Specialist or equivalent technical medical experience.
• Comprehensive clinical and technical knowledge, including clinical papers.
• Comprehensive knowledge of the SH Clinical Offering.
• Advanced understanding of internal workings of hospital labs/theatres/departments, e.g. purchasing, consignment, clinics, patient and implant scheduling and key influencers.
• Computer literacy, including sound knowledge of the MS Office suite.
• Strong clinical and business relationships with customers and the ability to ask skillful questions.

Reporting to a branch manager, the Clinical Specialist shapes surgical support for orthopaedic procedures by providing surgeons and clinical staff with technical guidance before, during and after cases. Partnering with sales representatives, marketing and product development, the Clinical Specialist helps sustain customer and patient satisfaction through reliable implant inventory and product troubleshooting.

Primary Duties

• Drive customer and patient satisfaction consistently and apply product proficiency by ensuring customers comprehend technical specifications and on-label use of products.
• Handle case prearrangement and monitor instrument and implant kits.
• Provide inventory management and invoicing to customers and branch operations, and deliver, organize and monitor consigned and owned inventory of implants and instruments at customer locations.
• Provide surgeons and clinical staff with technical information regarding the use of company products prior to, during and/or after surgical procedures, and respond to customer queries and requests.
• Attend and support routine primary surgical procedures, workshops and in-services.
• Identify and troubleshoot product-related problems and issues related to a customer's application of a product confidently.
• Document every incident regarding product performance and assist in preparing reports according to Company policy and governmental requirements.
• Assist in the return/addition of goods resulting from field service issues, stock adjustments, field actions and administrative processes, and ensure products requiring maintenance or evaluation are returned to the branch in a timely manner.
• Provide limited product training to colleagues and/or customers in one-on-one and in-service settings under the direction of a manager or Sales Rep.
• Help drive sales initiatives by assisting with technology upgrades and interact with internal stakeholders (e.g., marketing, product development) concerning products and product application.
• Complete the initial training/certification program for Orthopaedic Specialists successfully and demonstrate proficiency in products routinely used in specific customer accounts.
• Maintain product/instrumentation knowledge and professional skills through internal training, external seminars and other available means.

Qualifications & Experience

• Diploma in Nursing or Health Science related fields.
• Certification as a nurse with the national Nursing Board is a huge advantage.
• Ability to work comfortably in operating theatres.
• Fundamental computer skills.
• Demonstrated problem solving, communication and teamwork skills, including the ability to drive clear verbal messages regarding technical subjects.
• Keen learner with a positive attitude.
• Ability to work independently in a stressful environment and calmly under pressure.
• Ability to provide accurate, timely and effective customer service.
• Strong team player with the ability to work harmoniously with a diverse workforce.

Sitting at the intersection of clinical education and product sales, the Clinical Specialist builds customer proficiency with endoscopy equipment, leading pre-demonstrations and training on endoscope cleaning, disinfection and reprocessing. Operating across the product and marketing team with physicians, distributors and business partners, the Clinical Specialist advances sales of traditional and specialty products and develops educational resources for field teams.

Duties

• Work with physicians in clinical and/or marketing projects.
• Assist the sales team in providing clinical/product support to distributors and/or customers.
• Support the clinical demonstration process by assisting product or sales personnel as directed.
• Lead the pre-demonstration (pre-demo) process required to ensure a successful clinical demonstration.
• Serve as a primary resource for training customers on the proper use of equipment in the clinical setting, including cleaning and disinfection of endoscopes.
• Serve as a primary resource for educational materials in the field.
• Work with the Product & Marketing Team in the ongoing development of required educational resources for the customer, Product, Sales or Field Service Team.
• Support the training of Product/Clinical Specialists of business partners when requested.
• Perform as the field-based expert on proper reprocessing techniques for use by customers.
• Support KOL customers as directed.
• Provide weekly and/or monthly reports to management as directed.
• Provide and maintain customer data for integration into a future database application.
• Attend local, regional and national trade shows as requested.

Skills & Qualifications

• Proficiency in operating a computer effectively and efficiently, including MS Word, MS Excel and PowerPoint.
• Proficiency in Gmail and other email applications.
• Ability to communicate professionally with internal and external customers/business partners.
• Ability to manage time and regional budget requirements effectively.
• Ability to multi-task and work on several projects simultaneously.
• Ability to write reports and relay information accurately and in a timely manner.
• Ability to prioritize customer requirements.
• Ability to speak in front of small groups of people.
• Ability to speak professionally and relay technical information.
• Bilingual in Spanish and English (read, write and speak), with Portuguese as a plus.

A key member of the business development team, the Clinical Specialist builds standards of practice for company products by training clinical staff and supporting patient fittings at partner facilities. Collaborating across Business Development Representatives, physicians and therapists, the Clinical Specialist promotes patient throughput and new business growth.

Functions

• Accompany Business Development Representatives and Clinical Specialists as needed to support patient fittings, and work with local physicians and therapists for training and follow-up.
• Demonstrate competence in assessing learning needs, conducting training programs and teaching clinical staff.
• Demonstrate initiative and expertise in use of company products to serve as a resource to physicians, therapists and patients.
• Establish standards of practice in the use of company products to ensure exceptional care and patient/therapist compliance.
• Play an instrumental role in new business development by promoting patient throughput at partner facilities.

Knowledge Skills & Abilities

• Knowledge of state and federal laws and regulations governing physical and occupational therapy in the use and application of new technology.
• Talent for quickly mastering technology.
• Strong interpersonal skills to build effective, lasting relationships with therapists and patients.
• Organized and self-motivated, with integrity, initiative and excellent verbal and written communication skills.
• Strong public speaking and presentation skills highly desired.
• Diplomatic and tactful conduct with professionals and non-professionals at all levels.
• Ability to communicate effectively, problem solve, adapt to a fast-changing environment with ease, react to change productively and perform other essential tasks assigned.
• Dedication to teamwork and commitment to excellence.

Successful adoption of ventilation and airway monitoring products in critical care depends on the Clinical Specialist, who leads pre-sale clinical evaluations and post-sale implementation for Respiratory Interventions customers. Serving as the clinical resource for the field sales team, marketing and Clinical Affairs, the Clinical Specialist develops Key Opinion Leaders and accredited education that raise regional account utilization.

Accountabilities

• Manage regional accounts to drive utilization of all products within the local geography.
• Lead pre-sale clinical evaluations and training to demonstrate the clinical value of Ventilation and Airway portfolios in the critical care environment to drive sales.
• Lead post-sale activities, including implementation, product education, in-servicing and ongoing support for ventilation and airway applications.
• Create and develop presentations, education plans and evaluation plans that reflect the needs of the customer.
• Stimulate, support and facilitate clinical champions in the development of institutional policies and processes, and organize Key Opinion Leader events to develop product champions.
• Assist the field sales team in driving successful selling strategies and educate, observe and evaluate Sales Representatives in the field as needed.
• Apply product and clinical knowledge to troubleshoot and problem solve, and support key decision makers and clinicians throughout the assigned geography.
• Utilize and update sales tools effectively to manage region and strategic business plans.
• Act as a clinical resource to marketing on current healthcare trends and review marketing product sales materials as needed.
• Assess educational needs of the Ventilation customer base related to product utilization and clinical application concepts continually, and deliver CEU accredited programs to relevant hospital customer areas, including RNs.
• Identify subject areas, individuals and opportunities for clinical research to further the body of evidence for products, and engage Clinical Affairs to execute on those opportunities.
• Coordinate with product and market managers to develop and manage online continuing educational (CE) programs and other resources that support marketing strategic objectives.
• Manage administrative support personnel to process and maintain continuing education attendance and certificate records and track utilization trends, and assess and improve internal processes for online or web-based customer education.
• Attend National Medical Association and educational accreditation meetings, regional conference shows as approved by RSM, and customer meetings as required, with and without local representation.

Minimum Qualifications

• Bachelor's degree required, or at least 10 years of documented experience as a clinician within the acute care hospital environment in lieu of the degree.
• Minimum of 2 years of relevant experience, or an advanced degree with 0 years of experience, with an equivalent mix of clinical and sales experience accepted if education of hospital staff was a key component of the sales role.
• 5+ years as a Respiratory Therapist, with NICU/PICU/ICU experience preferred.
• 2+ years in a team selling environment and experience selling to the acute care hospital environment, with sales experience preferred.
• Experience with the health care industry in clinical education or sales, and experience in education curriculum development and delivery, including developing educational tools.
• Understanding of the markets in which RI competes and clear understanding of the conceptual sales process.
• Ability to persuasively present and train on RI products in front of large groups, including RT, nursing and physicians.
• Strong ability to create and deliver presentations, education plans and evaluation plans that reflect customer needs, with a proven track record of success in delivery of concept education.
• Proficiency in MS Office, including Word, PowerPoint and Excel.
• Demonstrated ability to work effectively in a complex, geographically-distributed organization with multiple value streams.
• Track record of building successful strategic business partnerships.
• Goal-directed and results oriented, with internal motivation to achieve high-level results.
• Strong verbal and written communication and exceptional client interaction skills, with the ability to manage complex projects to completion.

As the Clinical Specialist, this role delivers intra-operative support for spine navigation technologies, preparing pre-operative scans and guiding surgeons and operating room staff through procedures. The spine sales organization relies on this work to build customer confidence, grow case volume and convert competitive surgeons to the company's enabling technologies.

Activities

• Provide surgeons and operating room staff with clinical/technical support in the operation of the company's navigation technologies, associated equipment and instruments to ensure procedural efficiency.
• Collaborate with cross-divisional sales partners to assist with inventory management.
• Use proprietary software to prepare pre-operative scans for use with the company's navigation system, and assist surgeons in preoperative planning and intra-operative guidance.
• Provide prompt and accurate complaint reports and communication around product performance per the requirements of the company's Enabling Technologies quality system.
• Solve product problems for customers in an expeditious manner.
• Obtain purchase orders for products consumed during surgical procedures and maintain and track case coverage purchase orders for services provided.
• Partner with cross functional teams in selling the clinical benefits of company products to drive continuous account growth and case volume.
• Identify and execute opportunities to participate in cross-divisional labs for product education.
• Support the conversion of competitive doctors to the company's Enabling Technologies products.
• Work possible off-hours, weekends and holidays to support business needs.

Requirements

• Bachelor's degree required.
• Sales and/or marketing experience preferred.
• Excellent problem-solving, interpersonal, organizational and computer skills.
• Ability to analyze and resolve non-routine sales issues using independent judgment.
• Ability to routinely make decisions which may affect immediate sales operations and have a divisional effect.
• Ability to quickly resolve complex challenges in a dynamic environment.

Associate Clinical Specialist owns clinical quality for clear aligner and CAD-CAM services in a dental technology operation, supervising treatment technicians and resolving escalated inquiries, requests and complaints. The work directly supports production and customer care teams and department leadership by establishing quality monitoring, improving processes, meeting group deadlines and raising customer satisfaction.

Operational Focus

• Implement and champion continuous process improvement methodologies and techniques.
• Establish treatment plan quality monitoring processes and clinical profiling processes for targeted customers.
• Improve the area of responsibility.
• Support other teams and direct reports in their implementation of improvements.
• Supervise technicians constantly to guarantee high clinical quality standards in company products and services.
• Provide an organized structure that supports production and customer care needs in the area of responsibility.
• Support corporate initiatives.
• Ensure effective fulfillment of objectives and deadlines assigned to the group for clear aligner and/or CAD-CAM services products.
• Propose ideas for software development and participate in projects for their implementation.
• Propose ideas for procedures and processes to promote improved service, customer satisfaction and overall department improvements.

Experience & Qualifications

• Dental Hygienist or Dental Technician Diploma.
• Excellent performance as a Set up and Stage technician with excellent production and quality records.
• Experience gained by working at the company required.
• Excellent computer literacy, with experience in 3D graphics programs required.
• Strong written and oral communication abilities, with the ability to provide clinical leadership to a clinicians group.
• Excellent skills at interacting and communicating with top management groups.
• Fluent English and Polish (reading, writing and conversation) required.

The Field Clinical Specialist advances cardiac rhythm management care in a defined region by providing daily technical and clinical support to cardiologists for implants and follow-up of brady, tachy and CRT devices. Reporting to the territory manager, the Field Clinical Specialist manages inventory and builds clinician relationships that drive account growth in line with company strategy.

Key Deliverables

• Advise and educate customers appropriately with a focus on impact and value by knowing products, procedures and services.
• Provide daily technical and clinical support to cardiologists for implants and follow-up of brady, tachy and CRT devices.
• Build increasingly stronger relationships with clinicians and start to build relationships with other key customer stakeholders.
• Manage the support activities in the own territory.
• Manage inventory and stock.
• Collaborate closely with the territory manager to reach objectives in line with company strategy.
• Increase knowledge of account strategy across relevant accounts, working with the account team.
• Identify opportunities to drive account growth by spending time with clinicians and asking questions to uncover needs and challenges (clinical value selling).
• Build knowledge proactively of the market, territory or region, and how it impacts customers.
• Build and maintain insight into competitor products in the own area of expertise, advising customers appropriately.

Background & Experience

• Master's or Bachelor's degree in engineering (graduated in or after 2021) or master's in para-medical education studies (biomedical science, kinesitherapy, etc.).
• Ownership and desire for learning and development in a commercial setting.
• Analytical and proactive mindset with a sense of urgency.
• Team player with perseverance.
• Problem solving and solution oriented, with an entrepreneurial mindset to help drive the business.
• Communication skills.
• Flexibility to work with new technology and willingness to learn.
• Fluent  in English.

Embedded within the medical education institute, the Clinical Specialist develops the skills of health care providers in facial aesthetics through training on injection techniques, facial assessment, anatomy and consultation. Working closely with the sales and marketing departments and key opinion leaders, the Clinical Specialist enables product launches, balanced scientific exchange and trainer development that grow key customer accounts.

Areas of Ownership

• Perform external and internal trainings on product differentiation, injection techniques, scientific literature updates, facial assessments, anatomy and consultation skills.
• Support sales team initiated local small group training aimed at development of Physicians and/or Beauty consultants.
• Develop and maintain strong professional relationships with KOLs and exchange unbiased scientific information between KOLs and the company.
• Provide high-quality, accurate, balanced and directed information to key customers in response to unsolicited requests for information.
• Collaborate with the sales team to develop key customers.
• Manage training events, third party society congresses and company initiated symposiums/workshops/lectures.
• Communicate with speakers to deliver correct information and messages to audiences.
• Conduct trainer development programs to meet trainers' needs for continuous up-skilling and new learnings.
• Support the creation of innovative educational materials.
• Leverage and consolidate centrally approved scientific and clinical content for promotional material.
• Work closely with the marketing department and support new launches and marketing initiatives.

Professional Experience

• Bachelor's or master's degree in medicine (M.D.).
• Experience in the pharmaceutical and device industry and/or a field related to training, with clinical trial experience as an asset.
• Strong scientific and pharmaceutical knowledge.
• Knowledge of human anatomy and performing clinical facilitation.
• Good scientific and clinical skills to present scientific data, and ability in analyzing scientific literature.
• Comfortable discussing scientific data and clinical techniques with senior clinicians and colleagues.
• Good communication skills.
• Performance-driven with strong teamwork ability.
• Fluent in English.

Reporting to perioperative sales leadership, the Clinical Specialist oversees implementation of surgical pack programs by analyzing surgical data and conducting utilization reviews to identify waste and standardization opportunities. Partnering with the Business Analyst Team and Perioperative Sales Rep, the Clinical Specialist uncovers product opportunities and supplies end user insight that improves existing and new products.

Role Responsibilities

• Establish and nurture client relationships by developing strong relationships with key perioperative decision makers.
• Present/sell new products or solutions and maintain existing business.
• Provide implementation support for surgical pack programs.
• Analyze surgical data and map surgical procedures to perioperative supply protocols.
• Conduct clinical reviews or observations to recommend improved or best practice, process, metrics or models.
• Conduct utilization reviews to identify waste, standardization opportunities and clinical practice adjustments for surgical pack programs.
• Work closely with the Business Analyst Team and Perioperative Sales Rep to identify product opportunities within an engagement.
• Attend key customer conventions (AORN, OR Manager, AST etc.) when requested to expand the concept and development of company branded items and engage with customers.
• Contribute to the development of new products and the modification and improvement of existing products by providing end user insight for process enhancement and improvement opportunities.

Position Requirements

• At least 3 years of direct Operating Room experience, with Cardiovascular or Ortho experience preferred.
• Clinical Team Leader/Coordinator or OR Manager/Director level leadership.
• Experience presenting to and coordinating professional level meetings, including preparing agendas and documenting meeting minutes.
• Experience applying thorough understanding of the Operating Room environment and exhibiting knowledge of all specialties.
• Proficiency in Microsoft Applications (Excel, Word, PowerPoint) and computer system technology.
• Experience building positive customer relationships while providing clinical consultative feedback.

Sitting at the intersection of clinical practice and commercial growth, the Clinical Specialist develops customer expertise in patient preparation and negative pressure wound therapy through training and evidence-based guidance. Operating across regional sales, marketing and clinical teams, the Clinical Specialist shares competitor insight, delivers internal product training and drives demand for the perioperative and wound care portfolio.

Job Functions

• Train, support and educate customers and wider clinical audiences on clinical and cost-effective use of the Peri-Op & NPWT portfolio (incl. NPWT, AWC Dressings and Compression Therapy) to contribute actively to increasing company sales.
• Influence customers and their practice using clinical and evidence-based arguments.
• Gather knowledge actively of competitor products, claims and activities and share insights with regional sales, marketing and clinical teams to support business development and strategy.
• Attend industry exhibitions, customer and company organised study events, lunchtime meetings and other appropriate events to drive demand for company products and build loyalty with identified customers.
• Report and record customer data in the CRM system.
• Support and deliver relevant product training to internal colleagues to support education programs identified from global and area initiatives.

Technical Qualifications

• OR Nursing qualification, similar or higher.
• Sound clinical knowledge, critical to this role, with Abthera experience as a plus.
• Ability to interact with clinical customers at all levels within their working environment.
• Highly motivated team player and confident communicator.
• Commercial affinity.
• Fluent German and English speaking and writing.

A key member of the orthodontic field team, the Clinical Specialist advances adoption of custom orthodontic systems by delivering hands-on clinical training and integration support to orthodontic practices. Collaborating across cross-functional business teams and orthodontic field specialists, the Clinical Specialist accelerates co-selling and uptake among new and existing customers.

What You'll Do

• Offer hands-on technical/clinical training to a variety of audiences in orthodontic practices.
• Provide ongoing clinical integration support of new and existing customers to accelerate adoption of custom orthodontic products and systems.
• Assist orthodontic field specialists in co-selling and uptake of the orthodontic custom system offerings.
• Interface with cross-functional business teams to collaborate on training process, protocols and integration.
• Participate and present at various tradeshows and special educational events.

Required Qualifications

• Bachelor's degree or higher (completed and verified prior to start) from an accredited institution.
• Certification as Dentist, Certified Dental Assistant (CDA) or Certified Orthodontic Assistant (COA).
• Demonstrable evidence of orthodontic clinical work experience in a private, public, government or military environment.
• Experience with clear aligner treatment.
• Clinical experience with digital custom workflows used in orthodontics.
• High level of proficiency in office desktop applications (Word, Excel, PowerPoint, Microsoft Teams, Skype, Zoom).
• Strong team and customer orientation with successful experience in coaching, motivating and training.
• Strong presentation and coaching skills, self-motivation, excellent time management, exceptional drive, creative energy and outstanding people skills.

Reliable clear aligner treatment outcomes depend on the Clinical Specialist, who refines treatment solutions by reviewing cases, conducting clinical appointments with doctors and investigating root causes of rejected treatments. Based within the orthodontic services team and working with the in-house Orthodontic Specialist, the Clinical Specialist meets team deadlines and improves service quality and customer satisfaction.

Day-to-Day Responsibilities

• Review and evaluate cases, provide clinical guidance and make decisions on possible treatment solutions in consultation with the in-house Orthodontic Specialist.
• Conduct clinical appointments with doctors.
• Help investigate causes of failure during the treatment process, evaluate rejected treatments to determine root cause, and implement corrective action related to clinical policy with other Orthodontic staff.
• Take part in the effective fulfillment of objectives and deadlines assigned to the team for clear aligner and/or CAD-CAM services.
• Propose ideas for procedures and processes to promote improved service, customer satisfaction and overall department improvements.

Qualifications & Experience

• College graduate in Dentistry (Dental or Orthodontics).
• 1 year of experience in a dental practice preferred.
• Experience in customer relations in medical/dental areas desirable.
• Ability to read, analyze and interpret common scientific and technical journals and legal documents.
• Proficient personal computer skills, with CAD-CAM software experience as an advantage.
• Fluent in written and spoken English.