CLINICAL APPLICATION SPECIALIST JOB DESCRIPTION

A Clinical Application Specialist is someone who knows a medical device well enough to teach it, troubleshoot it, and advocate for it - all in the same week. Most field-based, the role owns the post-sale relationship between a device manufacturer and the clinical staff who use that device in acute care settings. Hospital procurement decisions hinge on adoption: if nurses, radiologists, and biomedical engineers cannot use a product confidently, renewal and expansion stall. This role ensures they can, sitting inside a cross-functional structure that spans sales, regulatory affairs, and Post Market Surveillance.

As the Clinical Application Specialist, you serve as the primary technical and educational resource for clinical customers following device installation, ensuring that instruments, reagents, and software perform to validated specifications and that end users are trained to use them safely and effectively. You operate within a field-based commercial team, coordinating daily with Sales, Post Market Surveillance, and Regulatory Affairs to resolve customer issues, document complaint trends, and represent the voice of the customer back into product strategy.

Career Impact: Hands-on case support for complex clinical procedures and direct involvement in FDA complaint resolution build a practitioner-level credibility in medical device commercialisation that few early-career science roles offer.

Business Impact: When a hospital's diagnostic instrument fails mid-shift or a clinical team lacks the workflow knowledge to use a device correctly, this role's response speed and technical depth determine whether the account is retained or escalated - directly protecting revenue and patient safety outcomes.

Growth Opportunity: The combination of regulatory exposure through Medical Device Reporting, cross-functional collaboration with R&D and Quality, and key opinion leader access creates a trajectory toward Senior Clinical Specialist, Clinical Training Manager, or Product Management roles within the medical device sector.

• Deliver application and technical training to clinical end users, including nurses, physicians, and laboratory staff, on device operation and validated workflows.
• Troubleshoot instrument, reagent, chemistry, and software issues reported by customers, and document resolution steps within established quality system timelines.
• Initiate, manage, and resolve customer complaints, assessing each for eligibility under FDA Medical Device Reporting or applicable vigilance reporting requirements.
• Partner with Post Market Surveillance, Regulatory Affairs, and Quality teams to communicate customer failure trends and support corrective action processes.
• Support pre-sales and implementation activities including device demonstrations, clinical evaluations, and site installation planning in collaboration with the Sales team.
• Develop and maintain clinical training materials, competency frameworks, and application guides tailored to specific care settings such as ICU, surgical theatre, and diagnostic laboratory environments.
• Represent the company at clinical conferences, trade shows, and product launches, conducting demonstrations and gathering competitive and customer intelligence.
• Document all customer interactions, training completions, and complaint activities within the quality management system to meet response-time and compliance standards.

• Bachelor's degree in Biological Sciences, Nursing, Biomedical Engineering, or a related clinical or life sciences field, or equivalent work experience.
• Two or more years of clinical, laboratory, or medical device support experience, with direct exposure to patient care settings or diagnostic instrumentation.
• Demonstrated ability to troubleshoot technical and clinical problems systematically and communicate resolution steps clearly to non-technical audiences.
• Familiarity with medical device regulatory frameworks, including complaint handling procedures and the conditions that trigger FDA Medical Device Reporting.
• Proven capacity to develop and deliver structured educational content to healthcare professionals across varying levels of clinical expertise.
• Strong written and verbal communication skills, with the ability to document accurately within quality management systems and present confidently to clinical stakeholders.
• Ability to manage multiple open cases or accounts simultaneously, prioritising by clinical urgency and contractual response-time requirements.
• Willingness to travel up to 30% for customer site visits, installations, conferences, and product demonstrations.

• Clinical laboratory experience in Molecular Biology, Microbiology, or a related discipline, with working knowledge of diagnostic instrumentation used in hospital or reference lab settings.
• Experience working within a Medical Device Quality System environment, including familiarity with complaint handling workflows and post-market surveillance processes.
• Exposure to cross-functional product development or product transfer processes, with an ability to represent clinical end-user perspectives to R&D or Engineering teams.
• Bilingual or multilingual proficiency, particularly in languages relevant to the served territory, to support clinical training delivery across diverse customer sites.

• Complaint resolution cycle time, measuring adherence to quality plan response-time standards for open customer cases.
• FDA Medical Device Report eligibility assessment accuracy, tracking correct complaint triage decisions against regulatory criteria.
• Training completion rate per account, reflecting the proportion of clinical end users trained to competency within the implementation window.
• Customer retention rate within managed territory, measuring account stability following go-live and post-launch support periods.
• On-call response time for after-hours technical support requests, benchmarked against company policy thresholds.
• Typical tools: CRM platforms (commonly Salesforce or equivalent); quality management systems (commonly MasterControl or equivalent); office productivity suites for training material development.

• Base Salary Range: $70,000 to $95,000 annually, depending on experience and territory.
• Bonus: Annual performance bonus of 8% to 12% of base, tied to customer retention and case resolution metrics.
• Equity: Typically not offered at this level; RSU eligibility may apply at senior grades.
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard for US medical device employers.
• PTO: 15 to 20 days annually, plus standard federal holidays.
• Common Perks: Company mobile phone, mileage or vehicle allowance, conference attendance budget, continuing education support.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Successful completion of a background check, and where applicable a drug screening, is a condition of employment in this role given the clinical site access requirements. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to applicants and employees with disabilities throughout the hiring and employment process. Candidates must be authorized to work in the United States.

The Clinical Application Specialist owns the full cycle of technical and applications support for BioFire clinical products, responding to customer inquiries, troubleshooting instrument and reagent issues, and managing the complaint handling process in coordination with Regulatory, Post Market Surveillance, and R&D. Reporting to the sales network and collaborating closely with cross-functional teams including Quality and Engineering, the Clinical Application Specialist enables high customer satisfaction and product loyalty while serving as a direct customer advocate during product development and release.

Key Responsibilities

• Respond promptly and accurately to calls or emails for product applications support or technical issues.
• Initiate, manage, and resolve customer complaints and determine eligibility for FDA Medical Device Reporting or EU Vigilance Reporting.
• Determine if a complaint requires escalation for further investigation by other departments.
• Carry a company mobile phone and remain available after hours for on-call support.
• Support existing customers with additional training and technical assistance as product enhancements are launched.
• Provide feedback and customer suggestions to marketing managers to improve the overall product offering.
• Troubleshoot instrument, pouch, chemistry, software, laptop, and other technical issues.
• Manage product returns through the Returns Materials Authorization process.
• Work closely with Regulatory, Quality, and Post Market Surveillance teams to provide feedback on customer experience and failure trends.
• Meet quality plan standards relative to response times to customers.
• Perform all work in compliance with company policy and within the guidelines of the Quality System.

Required Qualifications

• Bachelor's degree in biological sciences or related area.
• No experience required; previous experience in a customer-facing role is strongly preferred, with 3+ years preferred for senior applicants.
• 3+ years of experience in a customer-facing role required for advanced-level applicants.
• Laboratory experience in Molecular Biology or Microbiology.
• Familiarity with concepts, practices, procedures, rules, and regulations of the clinical molecular diagnostic field.
• Highly skilled in written and verbal communication with the ability to interact across all scientific levels.
• Bilingual or multilingual candidates preferred.
• Travel up to 20% to interface with distribution partners, customers, trade shows, and product demonstrations.

Embedded within the complementary and alternative medicine sector, the Clinical Application Specialist develops and strengthens relationships with Health Care Practitioners by scheduling interactions, facilitating education sessions, and identifying territory growth opportunities across the integrated healthcare market. Working closely with the marketing team and key opinion leaders, the Clinical Application Specialist shapes the next generation of products and services through field-sourced customer insights and business development activity.

Core Functions

• Develop and maintain relationships with Health Care Practitioners and key stakeholders.
• Schedule face-to-face and online interactions to strengthen existing relationships and develop new customers.
• Facilitate small to medium-sized education sessions with Health Care Practitioners.
• Identify and action business development leads and opportunities.
• Educate Health Care Practitioners through relevant initiatives and programs.
• Equip Health Care Practitioners with support materials and provide regular information and updates on services.
• Seek opportunities to develop territory and identify key opportunities for sales growth.
• Identify and propose industry-relevant opportunities to improve service offering and market penetration.
• Participate in key marketing initiatives to reach and interact with key opinion leaders.
• Take part in educational events, workshops, seminars, conference presentations, and continuing professional development events.
• Assist in the preparation and review of promotional and advertising materials with the marketing team.
• Communicate customer feedback to assist in building the next generation of products and services.
• Apply a human-centric approach to understanding customer needs and pain points.
• Record customer interactions within the CRM system.
• Produce detailed sales reports, forecasts, and plans.

Qualifications & Experience

• Qualified Naturopath, Nutritionist, or related profession with experience in sales and business development within the complementary and alternative medicine industry.
• Established sales professional with a strong track record and proven healthcare industry sales success with new products.
• 3+ years of experience with Health Care Practitioner engagement and management.
• Experience managing a complex sales process and negotiation.
• Experience providing first-line practitioner support and fielding product inquiries.
• Exposure to gut health testing through sales or personal clinical practice experience is desirable.
• Clinical experience highly regarded but not essential.
• Knowledge of the national Integrated Health Care Practitioner market.
• Knowledge of the regulatory landscape for Health Care Practitioners.
• Well-informed understanding of the human microbiome's role in health and disease and keen interest in its clinical application.
• Proficient in Microsoft Office 365, including Outlook, Word, Excel, and PowerPoint.
• Strong time management and organisational skills.
• Excellent communication, interpersonal, and presentation skills.
• Growth mindset with comfort in challenging beliefs to promote change and build advocacy.
• Strong network of integrated healthcare practitioners in the region.
• Dynamic, adaptable attitude with an aptitude for working at a fast pace.
• Demonstrated ability to produce quality reports and presentations to facilitate management decision-making.
• Current driver's license and free access to own vehicle.

Reporting to the Global Product Specialist, the Clinical Application Specialist shapes clinical knowledge and training content across major disease state applications, supporting regulatory and surveillance initiatives while engaging field associates and physicians on complex procedures. Partnering with cross-functional teams and product strategy leadership, the Clinical Application Specialist advances business outcomes by influencing global and regional product plans through applied clinical expertise and collaborative stakeholder engagement.

Primary Duties

• Develop and maintain deep clinical knowledge of all major disease state applications of the product.
• Align with Global Product Specialist on prioritisation of various disease state needs and initiatives.
• Develop and deliver content for clinical product training and education for associates and customers to meet global and regional product strategy needs.
• Support clinical application for a product, including understanding clinical data related to product use and applications of competing treatment modalities.
• Support and drive regulatory, quality, and product surveillance initiatives in alignment with product strategy priorities.
• Provide case support for complex procedures or potential clinical studies, including responding to field associate and physician inquiries.
• Align with Product Specialist to influence global and regional product plans and engage across functions to achieve business outcomes.
• Model collaborative culture and deal with conflict in a healthy and productive manner as a core team member of the group.

Skills & Qualifications

• Doctorate degree in Engineering or Science, OR Bachelor's degree in Engineering, Science, or Nursing with a minimum of 2 years of clinical experience
• Bachelor's degree in Engineering or Science with a minimum of 4 years of experience as an engineer in the medical device or life sciences industry
• Master's degree in Engineering, Science, or Nursing with a minimum of 2 years of experience in engineering, science, or clinical within the medical device or life sciences industry.
• Successful experience working cross-functionally.
• Experience working within a Medical Device Quality System environment.
• Experience working with medical sales professionals.
• Demonstrated ability to read, interpret, and communicate scientific or clinical publications and data.
• Demonstrated ability to apply medical, surgical, and interventional skills and terminology.
• Demonstrated ability to manage multiple projects and priorities and remain flexible in response to changing commitments.
• Demonstrated ability to influence internal and external partners.
• Strong verbal, written, and presentation skills for technical content.

Sitting at the intersection of clinical expertise and medical device sales, the Clinical Application Specialist liaises with hospitals to arrange evaluations and installations, educates customers on workflow design across ICU, Theatre, and A&E settings, and works with Sales and Service Engineers to generate profitable sales of Patient Monitoring and Life Support devices. Operating across multiple stakeholder groups at all organisational levels, the Clinical Application Specialist enables safe product use, supports business growth identification, and contributes to the development of user guides and competency frameworks.

Duties

• Act as the knowledge point for customers to glean maximum value from products after training.
• Liaise with hospitals to arrange and manage clinical evaluations, installations, and post-sales clinical support.
• Educate customers in the effective operation of products as the product expert.
• Offer customer guidance on workflow design based on the clinical setting, including ICU, Theatres, and A&E.
• Work with customers to define clinical configurations to enable safe and appropriate use.
• Identify and communicate internally opportunities for business growth.
• Work with the Sales and Service Engineer within the area to generate profitable sales of Patient Monitoring and Life Support devices.
• Communicate at all levels, tailoring content to the relevant audience to ensure training is fully understood.
• Work with multiple stakeholders to effectively plan and execute projects on time and to customer expectations.
• Contribute to the design and development of product resources such as user guides, competency frameworks, and training presentations.
• Manage and maintain timely training records.

Experience & Qualifications

• Proven clinical expert with a background in Intensive Care or Anaesthesiology.
• High clinical knowledge and experience in a biomedical environment.
• Experience in Clinical Applications in the Paris region.
• Proven key opinion leader relationships.
• Commercial experience in a similar role advantageous.
• Demonstrated experience working autonomously.
• Strong analytical and planning skills.
• Excellent communication and presentation skills.
• Fluent in French and English, both written and spoken.
• Ambitious with drive to advance career at pace.

A key member of the epidemiology and pharmacovigilance function, the Clinical Application Specialist leads data and statistical analysis of epidemiology databases, contributes to the design of observational studies, and delivers safety data for Risk Management Plans and Periodic Safety Update Reports. Collaborating across cross-functional committees and regulatory teams, the Clinical Application Specialist supports drug safety decision-making through rigorous real-world data analysis and comprehensive literature reviews.

Functions

• Maintain awareness of public and private resources and databases relevant to epidemiology for use in data analysis.
• Independently manage data and statistical analysis plans and analyze specific epidemiology databases to prepare relevant tables and figures.
• Clearly communicate results and help interpret findings to Epidemiologists and cross-functional members as needed.
• Contribute to the design of observational studies, including registries, and provide critical appraisal of observational study protocols through participation in inter-departmental and cross-functional committees.
• Convert sales data to exposure data, overall and stratified by key factors.
• Provide epidemiology data to core safety and regulatory documents, including Risk Management Plans, Periodic Safety Update Reports, and Briefing Books.
• Conduct comprehensive literature reviews for analytics methodology and coding algorithms related to real-world data.

Technical Qualifications

• Master's degree required; PhD preferred.
• 4+ years of Epidemiology and/or Public Health experience.
• Knowledge and experience in different therapeutic areas, with Neuroscience, Immunology, and/or Oncology experience preferred.
• Experience in the pharmaceutical industry preferred.
• Familiarity with real-world data concepts and structures, including health insurance claims and electronic medical records.
• Extensive experience in manipulating and analyzing epidemiology databases.
• Understanding of general to advanced epidemiology research techniques and ability to apply appropriate research methods to drug safety questions.
• Proficient in SAS, SQL, R, or related statistical software and data analysis tools for data analysis, modeling, and visualization.
• Great interpersonal skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and highly organised.

Successful customer adoption of clinical technology systems depends on the Clinical Application Specialist, who documents facility needs assessments, configures customised training materials, coordinates scheduling with Service and Support Technicians, and maintains accurate records of hours and project deliverables against contract. Based within a structured customer services framework and reporting to a supervisor, the Clinical Application Specialist ensures end users receive consistent training and that system configurations align precisely with facility requirements.

Accountabilities

• Document facility needs assessments, programming guides, contacts, and systems.
• Provide customised system configuration needs to Support Technician and Programmers.
• Document trainings needed and provided.
• Participate in and provide services as defined by supervisor in the after-the-sale Customer Services Agreement.
• Produce, duplicate, and assemble customised training materials.
• Coordinate with Service to schedule Support Technician and end user testing as needed.
• Maintain records of hours provided against hours allotted per project or contract.
• Maintain accurate databases and resource materials.

Position Requirements

• High School Diploma or GED with a minimum of 3 years of office-related experience, or Bachelor's degree from an accredited college or equivalent.
• 3+ years of clinical experience preferred, including office-related experience.
• Working knowledge of office and hospital/clinical work processes.
• Proficient in computers and Microsoft Office Applications, with intermediate experience in Excel and PowerPoint.
• Detail-oriented with creative aptitude and a positive attitude.
• Confident when speaking on the phone and to large groups.
• Fast-thinking with good recall.
• Willingness to learn in both organised classroom environments and through self-directed study of operation and maintenance materials.
• Willingness to take college and other classes on non-company time to increase knowledge in specified areas.
• Technology-related curiosity and confidence.
• Ability to read, write, and speak English with excellent grammar.

As the Clinical Application Specialist, this role conducts and schedules training sessions for surgeons, radiologists, nurses, imaging technologists, and sonographers on medical imaging products, while representing the company at conferences and exhibitions through speaking engagements and product demonstrations. The clinical training function relies on this work to bridge customer needs and sales objectives, with field support activities, competitive feedback, and upgrade demonstrations directly enabling territory growth and customer retention.

Key Deliverables

• Conduct training sessions for surgeons, radiologists, nurses, imaging technologists, sonographers, and technical assistants on using the products.
• Schedule and conduct training and field support on products with customers.
• Represent the company at conferences and exhibitions, including responsibility for speaking engagements.
• Record, communicate, and track all visits and document applications training performance within one week of training completion.
• Communicate trends or customer needs to appropriate staff or department.
• Work closely with sales and regional teams to support clinical trials, data collection, and customer and competitive feedback.
• Demonstrate skills on upgrade pathways and products, including software and hardware.
• Support various sales activities as appropriate.

Knowledge Skills & Abilities

• Bachelor's degree or Biomedical Master's degree.
• 5+ years of clinical training in a medical setting using the products or in a related field.
• Relevant healthcare qualification and enrolment in Medical Technical Radiology Association.
• Experience working with a vendor in a clinical support role preferred; experienced Sonographer is ideal.
• Experienced in Microsoft Office Suite and CRM tools.
• Excellent written and verbal communication skills in English and French.

Clinical Application Specialist delivers expert technical guidance, product demonstrations, and operator training across laboratory and hospital settings, supporting device validation and implementation while cultivating high-level customer relationships for Qvella products as part of a field-based team reporting to the Vice Presidents of Sales, North America. Success in the position means translating complex scientific content into actionable customer strategies, contributing structured teaching materials, and providing detailed field feedback that strengthens territory reputation and supports sales and marketing outcomes.

Engineering Responsibilities

• Provide expert technical, demo service, and product leadership by demonstrating superior product knowledge.
• Support customer implementation processes by providing product and applications information, answering inquiries, giving presentations, and assisting customers with meeting regulatory and validation requirements.
• Coordinate and deliver product training to operators on instrumentations, cartridges, and related supplies.
• Improve customer satisfaction and retention through troubleshooting and excellent technical support.
• Maintain the most up-to-date knowledge on all products and related medical news through continuing education.
• Represent at trade shows and professional conferences by performing product demonstrations and seminars as needed.
• Use market and product knowledge to assist the sales team in developing sales, marketing, and customer account strategies.
• Work with customers or other experts to generate appropriate field data and application notes or publications highlighting product benefits.
• Summarise activities and quantify workloads in the CRM system on a regular basis and in accordance with company policy.
• Act as the customer liaison with direct management, peers, and other functional groups to provide detailed feedback regarding deviations, problems, account information, and strategic information.
• Contribute to the development of structured teaching manuals and maintenance of technical support literature to ensure customers can effectively use system applications and functionality.
• Address and support sales objectives and organisational directives, assist with workflow analysis and process redesign individually and in collaboration with teams.

Background & Experience

• 3+ years of experience with general laboratory techniques, including demonstrating new techniques and providing training to operators.
• Experience in microbiology and molecular diagnostics with a background in infectious disease is a plus.
• Understanding of how hospitals operate and hospital antimicrobial stewardship initiatives.
• Demonstrated ability to understand and present complex material in understandable terms.
• Demonstrated interpersonal and communication skills with the ability to communicate effectively, verbally and in writing, to diverse external customers, global counterparts, and team members across functional areas.
• Solid problem-solving skills with the ability to manage and resolve conflict, communicate issues, and propose solutions to internal team members and external customers.

The Clinical Application Specialist owns the implementation of the Clinical Partnership Program across the United States, its territories, and Canada, developing and delivering customised training and support plans for Nihon Kohden Patient Monitoring Systems at customer sites while leading implementation teams to on-time project completion. Reporting into the field and interfacing with sales and service personnel, the Clinical Application Specialist enables consistent customer satisfaction through ongoing in-person and telephone support, timely documentation, and sustained clinical competency.

Role Responsibilities

• Implement the Clinical Partnership Program in the United States, its territories, and in Canada.
• Develop and deliver a customised training and support plan for Patient Monitoring Systems products at customer accounts.
• Lead implementation teams to complete the system project on time and to the customer's satisfaction.
• Provide ongoing customer support either in person or by telephone.
• Make travel arrangements in accordance with company policies and complete and submit required program documentation as directed.
• Update product knowledge as product operations or features change.
• Remain clinically knowledgeable and competent and maintain licensure.
• Manage time wisely and efficiently to accomplish assignments within established timeframes.

Professional Experience

• Associate Degree in Nursing required; Baccalaureate Degree in Nursing is highly desirable.
• Current RN license issued in the United States.
• Ability to demonstrate excellent communication skills, both verbal and written, and present a professional image with above-average customer service skills.
• Ability to read, analyse, and interpret equipment manuals, general business periodicals, and professional journals.
• Ability to write reports and business correspondence.
• Ability to effectively present information in one-on-one and group situations to customers and other employees.

Embedded within the clinical and life science industry sales environment, the Clinical Application Specialist delivers advanced application training, troubleshooting, and pre-sales support including product demonstrations and solution configuration while maintaining key customer relationships to drive product sales. Working closely with management and cross-functional process improvement teams, the Clinical Application Specialist builds market education programs and collects competitive intelligence that informs product launches and marketing strategy.

Day-to-Day Responsibilities

• Provide clinical customer application advanced training and troubleshooting.
• Provide pre-sales support including clinical product introduction, demonstration, solution proposal, and configuration.
• Carry out market education and publicising, including product presentation and expert team constructing.
• Participate in clinical product registration and new product launches.
• Collect and update clinical marketing information, including competitor activity, market trends, and consumer expectations.
• Introduce products at marketing activities such as seminars and workshops.
• Develop and maintain relationships with key customers to help drive product sales.
• Use logical methodology in analyses and prioritise assigned work to ensure milestones are achieved.
• Keep management current via regular feedback and defer to others before taking action in non-routine matters.
• Identify and focus on critical deliverables and high-priority assignments.
• Learn customer business needs and take action to meet those needs.
• Regularly participate in process improvement teams within the functional area.

Minimum Qualifications

• Master's degree or above in Bioengineering, Molecular Biology, or Medical education background preferred.
• Two years of working experience; experience in clinic or life science industry preferred.
• Understands complex technical and non-technical documentation.
• Effectively communicates with external contacts to ensure positive outcomes.
• Acknowledges and addresses issues honestly and without judgment.
• Works reliably with team members to resolve problems and achieve goals.
• Demonstrates a positive attitude, good work habits, and a sense of responsibility.
• Continuously learns from experiences, particularly non-routine challenges.
• Concentrates on key objectives despite distractions.
• Shows respect for all team members.
• Excellent English skills in speaking, reading, and writing.

Reporting to the relevant sales and business teams, the Clinical Application Specialist shapes remote sales strategy and product positioning for DXR upgrades and options, conducting virtual demonstrations, developing customer touchpoints via social media and e-commerce, and creating configurations in compliance with target margins. Partnering with sales colleagues and internal stakeholders, the Clinical Application Specialist builds and expands reference points, plans internal and external training courses, and participates in daily management reviews to drive order volume and pricing outcomes.

Strategic Responsibilities

• Maintain a proactive sales approach with existing customers.
• Build high-level business relationships internally and externally, remaining aware of current and future market trends and executing a planned approach to maximising customer outcomes.
• Realise sales targets for upgrades, options, and software as a service in the DXR area, including order intake, sales, and price realisation.
• Conduct remote demonstrations of options and upgrades to address clinical and economic proof points.
• Create and implement concepts for product positioning and marketing of options and upgrades, including try-and-buy activation via remote channels.
• Develop and implement a remote sales approach for upgrades and options in collaboration with relevant sales and business teams.
• Develop new customer touchpoints via social media and e-commerce.
• Maintain responsibility for the creation of configurations in compliance with given target margins.
• Participate in regular daily management reviews to analyse and evaluate project and order volume.
• Plan and implement internal and external training courses for the DXR upgrade portfolio in cooperation with the sales team.
• Develop and expand reference points for upgrades and options with the sales team, and maintain existing reference points.

Education & Experience

• Academic background in Physics, Engineering, or another technical field, ideally with a Master's degree.
• Several years of relevant professional experience in the medical imaging industry, ideally with DXR experience.
• Strong medical knowledge in the field of radiology, with working knowledge of cardiology and oncology preferred.
• Knowledge of healthcare IT.
• Understanding of the economic needs and requirements of customers and the resulting concepts.
• Highly structured approach with diligence, efficiency, and excellent communication and presentation skills.
• Confident appearance towards customers with very good communication skills.
• Enjoy working in a team and collegial atmosphere.
• Very good written and spoken Norwegian and English skills.

Sitting at the intersection of clinical expertise and aesthetic medicine, the Clinical Application Specialist masters the application of medical devices across treatment categories, organises product and clinical training workshops and lectures, and develops competitive sales tools for staff, partners, and customers across the region. Operating across key opinion leader networks, product launch teams, and marketing strategy groups, the Clinical Application Specialist drives clinical adoption and contributes directly to equipment development feedback and medical congress support.

Scope of Work

• Master the use and application of a range of medical devices for medical and aesthetic treatments.
• Organise and conduct product and clinical training, workshops, and lectures for sales staff, partners, and customers.
• Collaborate and communicate with key opinion leaders in the region.
• Document patient condition and progress before and after treatment.
• Organise, analyse, and present clinical data using office tools.
• Create and maintain new and existing clinical training materials.
• Develop and provide up-to-date clinical, technical, and competitive information and sales tools.
• Assist in product launches, customer product feedback, review of new equipment projects, input on marketing strategies, and medical congress support as needed.
• Provide regional clinical support as required.

Required Qualifications

• Bachelor's degree in a medical field.
• 5+ years in clinical training or Medical Aesthetics applications.
• Excellent presentation skills for conferences and doctor forums.
• Microsoft Office applications including Excel, PowerPoint, and Outlook.
• High-level interpersonal skills.
• Flexible for frequent travel.
• Excellent written and oral communication skills in English, with Arabic being a plus.

A key member of the enterprise solutions team, the Clinical Application Specialist partners with the sales team to demonstrate clinical applications and product differentiation during pre-sales phases, supports end-user training and adoption through implementation projects, and conducts user group meetings and webinars to build communities of product advocates. Collaborating across hospital accounts and the EU market with a strong network of key opinion leaders, the Clinical Application Specialist builds clinical preference for AI-driven radiology imaging products and drives long-term customer success.

Work Activities

• Partner with the sales team to demonstrate clinical applications and product differentiation to drive clinical preference during the pre-sales phase, including supporting customers during pilot projects.
• Represent and promote enterprise solutions during customer visits, product demonstrations, seminars, and trade shows.
• Provide clinical support to projects in implementation, including end-user application training, customer adoption, and success.
• Train and retrain hospital staff in case of new releases, upgrades, or version changes in the operating of products.
• Conduct user group meetings and webinars showcasing upcoming new products and features, and build a community of product advocates.

Qualifications & Experience

• Solid experience in the radiology clinical field, either in a radiology imaging service provider or in a radiology imaging device or software company.
• AI, Machine Learning, or Data Science knowledge and qualifications.
• Strong personal network of key opinion leaders and customers in the EU.
• Knowledge and understanding of statistics.
• Technical proficiency with medical imaging IT systems, including PACS/RIS software and DICOM/HL7 standards.
• Fluent in German and English.
• Ability to speak any other European languages is a bonus.

Successful clinical adoption of transcutaneous monitoring technology in key markets depends on the Clinical Application Specialist, who delivers in-person and virtual education, creates new educational materials, and positions key publications and best practices to influence clinicians across NICU, ICU, and pulmonary settings. Serving as a field-based clinical educator and participating in continuing education webinars and national training events, the Clinical Application Specialist enables measurable improvements in practitioner capability and patient care outcomes.

Performance Expectations

• Provide in-person and virtual education and training on transcutaneous monitoring technology.
• Propose and create new educational materials for end-users.
• Build on best practices to drive clinical success.
• Participate in routine and specialty educational programs, continuing education webinars, and regional or national training events and conferences.
• Position key publications and best practices to influence clinicians to successfully adopt and use transcutaneous monitoring in key markets.

Skills & Qualifications

• Bachelor's degree or similar level of education in nursing, respiratory, or a medical field.
• 2+ years of experience in a hospital NICU, ICU, or pulmonary/respiratory unit.
• Experience training and educating healthcare professionals.
• Fluent in German and English.
• French is an asset.