Clinical Service Manager Job Description

A Clinical Service Manager keeps a behavioral health program's clinical care safe and consistent. The position typically sits one level below the Clinical Director or Deputy Director, with direct authority over licensed therapists, counselors, and milieu staff working in residential, intensive outpatient, and inpatient settings for adults and youth with co-occurring substance use and mental health disorders. Licensure matters here. Most employers expect an independent clinical license such as LISW or LPCC, because the manager signs off on treatment plans and documentation that Medicaid and state auditors will review.

As the Clinical Service Manager, you set the standard for assessment, treatment planning, and documentation across a behavioral health program, so clients with substance use and mental health needs receive evidence-based care. You will lead a team of licensed clinicians and case managers while working under the Clinical Director and alongside outpatient, residential, and community partners.

Career Impact: Supervising licensed therapists builds the clinical supervision record required for Clinical Director roles in state-licensed treatment programs.

Business Impact: Clean chart audits and timely treatment plans protect Medicaid reimbursement and keep co-occurring clients moving from residential care into outpatient services.

Growth Opportunity: Experience developing evidence-based programs and grant-funded services prepares you for Program Director or Deputy Director scope.

Company Value: Many employers in this segment are mission-driven agencies focused on youth advocacy and helping homeless clients reach self-sufficiency.

• Direct hiring, performance appraisals, and corrective action for licensed clinicians and case management staff within the treatment program.
• Audit clinical records to confirm assessment, treatment planning, discharge planning, and daily documentation meet regulatory and payor standards.
• Lead case consultations and clinical staff meetings that apply evidence-based modalities for co-occurring substance use and mental health disorders.
• Coordinate staff schedules, on-call rotas, and 24-hour coverage to maintain safe staffing across residential and inpatient units.
• Develop department policies, procedures, and staff training plans aligned with state administrative rules and Medicaid expectations.
• Monitor program data collection, key performance indicators, and quality assurance findings to address shortfalls in clinical standards.
• Partner with community referents, county behavioral health, and outpatient providers to support referrals and continuity of care during transitions.

• Master's degree in counseling, social work, or a related behavioral health field or equivalent work experience.
• 4 or more years of post-master's behavioral health treatment experience, with at least 2 years supervising clinical staff.
• Current, unrestricted clinical license such as LISW, LPCC, or equivalent professional registration in the practicing state.
• Working knowledge of evidence-based assessment and treatment for co-occurring substance use and mental health disorders.
• Experience managing quality assurance activities, clinical audits, or KPI reporting within a regulated treatment setting.
• Ability to provide clinical supervision, case consultation, and staff training to professional and paraprofessional teams.
• Strong written and verbal communication, including the ability to produce clear clinical and management reports.
• Availability for on-call rotations, evenings, or weekends as program coverage requires.

• Experience in residential, intensive outpatient, or inpatient child and adolescent mental health settings within a managed care or Medicaid system.
• Knowledge of crisis intervention techniques and legal requirements for abuse reporting and safeguarding.
• Background in program development, grant writing, or budget oversight for publicly funded behavioral health services.
• Experience presenting workshops or trainings on treatment services to external audiences or at professional conferences.

• Chart audit compliance rate, showing documentation meets treatment planning and payor standards.
• Clinical staff turnover rate, reflecting supervision quality and team stability.
• Shift coverage fill rate, measuring whether on-call and 24-hour rotas are staffed.
• Days from admission to completed treatment plan, tracking timeliness of clinical assessment.
• 30-day readmission rate, indicating strength of discharge planning and care transitions.
• Staff training completion rate, confirming required clinical and compliance training is delivered.

• Base Salary Range: $80,000 to $110,000 per year, higher for independently licensed clinicians
• Bonus: Uncommon in nonprofits, 3% to 8% annual performance bonus at health systems
• Equity: Not typically offered in nonprofit or health system behavioral health settings
• Health Benefits: Medical, dental, and vision coverage, plus employee assistance program and life insurance
• PTO: 15 to 25 days annually, plus paid holidays
• Common Perks: CEU stipends, license renewal reimbursement, and Public Service Loan Forgiveness eligibility

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Offers of employment are contingent on a successful background check, which may include drug screening, license verification, and abuse registry clearance where required for work with vulnerable clients. Candidates must be authorized to work in the United States. All qualified applicants receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Reasonable accommodations are available upon request throughout the hiring process.

The Addiction Medicine Clinical Service Manager leads daily residential and day treatment operations, from staff scheduling and 24-hour clinical standby coverage to clinical record reviews, so patients with co-occurring disorders receive consistent, evidence-based care. Reporting to the AM Clinical Director and partnering with the RTF Administrator, the manager supports an integrated residential and intensive outpatient addiction program.

Key Responsibilities

• Manage day-to-day functions of residential and day treatment models of care, including daily staff scheduling, on-call coverage seven days a week, and 24-hour clinical standby coverage.
• Monitor staff compliance with residential and IOP state administrative rules, health system policies and procedures, and credentialing and licensure requirements.
• Develop department and unit policies and procedures as assigned, and monitor admissions, staff referrals, and data collection.
• Develop and maintain relationships with internal and community referents, and consult with other providers.
• Manage unit operations in partnership with the RTF administrator and AM Clinical Director, and coordinate interdepartmental services within assigned units.
• Assist in internal and external contract management and compliance, and coordinate research projects at the assigned location.
• Coordinate with other department supervisors and outpatient Clinical Service Managers to ensure consistency and continuity of clinical care and patient transitions.
• Represent the department at unit/campus Disaster/Fire Safety Committee meetings, and participate in the governance council and department and facility quality assurance activities.
• Write and conduct performance appraisals for Addiction Medicine Clinicians, and provide clinical input on performance appraisals of Milieu Counselors.
• Manage and resolve staff conflict, develop staff training plans, conduct the staff corrective action process, and advise the Clinical Director and RTF Administrator on hiring and termination of clinical staff.
• Provide leadership and clinical judgment to the flow of patient care within the residential unit, provide back-up to Intensive Outpatient Day Treatment, and address patient concerns and complaints at the supervisory level.
• Monitor the quality of clinical care and review clinical records to assure appropriate assessment, diagnosis, treatment planning, treatment disposition, discharge planning, and daily documentation and correspondence.
• Lead program development of evidence-based treatment activities for co-occurring substance use and mental health disorders, facilitate clinical case conferences and staff meetings, and coordinate and advocate for patient co-occurring needs.
• Provide individual, group, and family counseling to chemically dependent patients and significant others in an outpatient setting, along with Counselor of the Day services, hospital consults as needed, and case management through triaging and referral.

Required Qualifications

• Master's degree in counseling, social work, or a closely related field (MSW, MS, MA, MEd) from an accredited institution.
• Current license to practice without restriction in the state.
• Minimum 4 years of post-master's counseling experience in a state-approved or accredited/licensed co-occurring substance use and mental health treatment facility.
• Minimum 2 years of experience supervising professional and para-professional staff, including clinical/administrative supervision in a counseling setting.
• Minimum 2 years of experience managing quality assurance activities in a co-occurring substance use and mental health treatment setting.
• Experience counseling adults and families and providing co-occurring substance use and mental health consultation.
• Master's degree with 5 years of full-time paid post-master's experience counseling co-occurring patients and families in residential and IOP settings within a managed care system.
• Thorough knowledge of evidence-based practices, best practices, and the mental health and addiction recovery process for co-occurring disorders in adults and families.
• Knowledge of community-based support groups, legal requirements for abuse reporting, state licensing requirements for addiction programs, and universal precautions of body fluids.
• Knowledge of practice protocols, ethical guidelines, and behaviors for licensed and certified clinicians, management and clinical supervision practices, cultural influences on counseling, and treatment options for co-occurring issues including sexual and physical trauma.
• Ability to assess, diagnose, and treat co-occurring and mental illness patients and family members, with individual, group, and family counseling skills.
• Ability to provide clinical supervision to professional and milieu staff, teach co-occurring curriculum, and use procedural/testing equipment.
• Previous computer experience with electronic medical records.
• Customer-focused service, excellent communication and problem-solving skills, and comfort interfacing with large provider and support staff groups.

Embedded within a virtual health and wellness services team, the Clinical Service Manager shapes a culturally safe, team-based care model that blends western and traditional approaches through a two-eyed seeing lens. Working closely with medical staff, nursing, and mental health and wellness departments, the manager strengthens quality systems, staffing, and documentation standards that expand access to care for First Nations clients.

Core Functions

• Communicate program strategic direction incorporating the organization's vision and values, and ensure its integration into practice by virtual health and wellness services team members.
• Support, using a two-eyed seeing approach, the design, implementation, and quality improvement of a culturally safe, sustainable team-based care model integrating western and traditional approaches for Virtual Services, including team communication, meetings or huddles, and workflows.
• Lead, plan, develop, implement, and evaluate new or redesigned workforce plans, services, and programs aligned with program operations and evidence-based protocols, incorporating change methodologies where needed.
• Lead development and quality improvement of systems to monitor quality performance, critical incidents, and client complaints, and lead complaint and incident investigation, response, and team debriefing.
• Support development, monitoring, and analysis of key performance indicators as a quality improvement resource.
• Plan, manage, and evaluate clinical service operations, including absence coverage, workload and performance monitoring, service delivery schedules, and staff rotations.
• Manage accounts and access for the MOIS eMR and clinical applications such as Pharmanet, Care Connect, and SR Fax, and act as an expert resource for training, troubleshooting, and coaching.
• Ensure clinical record management and documentation practices meet and exceed standards through education, chart audits, quality improvement, and performance management.
• Perform full-scope people management for clinical staff, including recruitment, hiring, onboarding, performance management, termination, clinical supervision, mentoring, coaching, and performance evaluations.
• Prepare, support, or coordinate clinical staff development, learning plans, training, career development, and succession plans.
• Establish and maintain effective relationships with medical staff, Medical Affairs and Wellness Office, e-Health and Virtual Innovation, Urban and Away from Home, Nursing, Mental Health and Wellness, and other departments.

Qualifications & Experience

• Bachelor's Degree in Nursing from a recognized university.
• Master's Degree in a relevant field such as health administration or nursing, or an equivalent combination of education, training, and experience.
• Current practicing registration with the provincial college of nurses and midwives.
• 6-8 years of experience in a primary care setting, including 4-5 years in a direct progressive supervisory/leadership capacity.
• Experience working with First Nations people and communities and providing culturally safe care, with mental health and substance use, financial, and human resource management experience as assets.
• Familiarity with the Declaration on the Rights of Indigenous Peoples Act, Truth and Reconciliation Commission recommendations, the "In Plain Sight" report, the national inquiry into MMIWG, and their impacts on Indigenous health care.
• Familiarity with Traditional Healing practices, customs, values, and traditions of local First Nations, and knowledge of relevant socio-historical events for First Nations.
• Thorough knowledge of the current First Nations health governance landscape.
• Ability to practice culturally safe, trauma-informed approaches and apply a two-eyed seeing approach balancing western and Traditional Indigenous worldviews.
• Understanding of own intersectionality, power, and privilege, with the ability to apply critical reflection in practice.
• Sound judgment, considering all pertinent facts and alternatives before committing to a decision.
• Strong problem analysis skills, identifying cause and effect relationships and developing solutions with minimal supervision.
• Strong interpersonal and collaboration skills, sharing information and putting group goals ahead of own goals.
• Adaptability to changing work environments, priorities, organizational needs, and diverse people.

Sitting at the intersection of clinical governance and nursing practice, the Regional Clinical Service Manager builds oversight of safeguarding concerns, clinical indicators, and incident analysis across a group of registered care services. Operating across multiple homes with the Strategic Head, Head of CQC Quality, and Clinical Governance Lead, the manager raises care standards and embeds best practice that prevents repeat incidents.

Duties

• Provide support and guidance to nursing staff on clinical best practice and service improvement, including effective use of clinical systems.
• Complete group and individual clinical supervisions with Clinical Leads where direct line reporting is not undertaken by a Registered Nurse.
• Maintain oversight of Clinical Governance across services, ensuring clinical indicators are monitored and actions taken to address areas of concern.
• Maintain oversight of safeguarding concerns across all services, providing advice and support in consultation with the Strategic Head.
• Support services to analyse accidents, incidents, and safeguarding concerns and identify actions to prevent similar incidents.
• Contribute to the development and review of nursing and healthcare policies, procedures, and local protocols.
• Support teams to promote good and outstanding practice.
• Drive quality improvements by developing and implementing best practice initiatives with the Strategic Head, Head of CQC Quality, and Clinical Governance Lead.
• Work as a Clinical Deputy Manager within a service during a vacancy.

Skills & Qualifications

• Registered General Nurse with a current NMC pin.
• Proven experience at management level within a care home.
• Previous experience of quality management and service improvement activities within health and social care.
• In-depth knowledge of the legislative and regulatory framework for CQC registered services and issues facing the care sector.
• Well versed in care planning processes and familiar with clinical assessment tools.
• Competent in a wide range of clinical interventions.
• Excellent analytical skills, interpreting complex data and communicating it clearly.
• Able to identify service improvement measures and influence staff to deliver change.
• Able to work in a team to develop solutions to complex problems with reasoned decisions and comprehensive recommendations.
• Highly organised, able to meet conflicting deadlines and prioritise resources, with excellent planning, communication, and stakeholder management skills.
• Willing to develop leadership and clinical knowledge, build close relationships with customers and families, and drive continuous improvement.

A key member of the territory commercial team, the Clinical Service Manager delivers insulin pump therapy education, product demos, and patient training through a network of certified pod trainers. Collaborating across Sales, Customer Care, and Managed Care, the manager grows referrals and keeps patients on therapy.

Functions

• Promote the benefits of insulin pump therapy and sell the insulin management system to providers and patients in group or individual sessions or as continuing education.
• Work with Sales, Customer Care, and Managed Care to achieve sales goals.
• Assist with sales events such as pump clinics, support groups, info sessions, office educational events, patient info nights, JDRF walks, and vendor days.
• Support Top Twenty Accounts and existing accounts, and record calls in Salesforce.
• Evaluate and recommend Certified Pod Trainers (CPTs) and Super CPTs who wish to become consultant CPTs for the company.
• Assign patient trainings to CPTs or conduct training based on territory needs, costs, and timeliness.
• Assist with regular product demos to patients and HCPs.
• Oversee CPTs through face-to-face visits, timely product updates, and serving as a clinical resource.
• Assist with product training for Sales and Clinical hires.
• Provide field feedback to the Manager on field-based training of customers and HCPs.

Requirements

• Bachelor's degree.
• Current professional credentials or certifications such as CDE, RD, or RN are mandatory, with CDE strongly preferred.
• State licensure as required.
• Minimum 2 years of experience training and/or managing pump patients.
• Prior industry/commercial experience strongly preferred.
• Credibility and contacts within the diabetes community.
• Proficiency with computers.
• Professional and polished presentation skills with strong oral and written interpersonal communication.
• Self-starter needing minimal direction, extremely flexible, with good business acumen.
• Strong contributing member of the commercial team.
• Able to perform administrative duties and submit them on time.

Stronger behavioral health and outpatient mental health services for youth depend on the Clinical Service Manager, who leads evidence-informed service modalities, case consultation, and staff training aligned with Medicaid expectations. Serving as a clinical resource to the Director of Service Reception, the clinical supervisor, and therapists, the manager helps develop innovative treatment and foster care programs for youth and families.

Accountabilities

• Perform all work consistent with the organization's mission, values, and philosophies.
• Lead the application of evidence-informed service modalities in behavioral health service delivery for the Service Reception Center.
• Provide staff trainings to align performance with Medicaid and other payor expectations.
• Advocate on behalf of youth and youth services systems in individual and system advocacy.
• Assist the Program Director, Executive Director, and Regional Managers in developing innovative treatment programs and treatment foster care service delivery systems.
• Assist the Director in developing training programs for treatment foster or biological families and clinical treatment of youth.
• Provide case consultation and clinical support to the team.
• Ensure the Clinical team's performance meets productivity expectations.
• Present workshops at conferences on treatment services.
• Use the electronic health record system fluently.
• Assist in enhancing clinical treatment delivery for youth throughout the organization.

Experience & Qualifications

• Master's degree in Social Services or related behavioral/human services.
• Valid LISW or LPCC license required.
• Minimum 5 years of experience in behavioral, treatment, and training/supervisory services as an experienced clinician.
• Proficient with desktop and laptop computers, smartphones, tablets, printers, fax machines, photocopiers, and word processing, spreadsheet, and database software.
• Excellent customer service and communication skills.
• Able to work well independently and as a team member.
• Able to multi-task efficiently and stay flexible in all situations.
• Strong leadership skills with the ability to motivate and inspire staff.
• Open to working non-traditional hours as needed.

As the Clinical Service Manager, this role owns day-to-day clinical operations at a medical treatment facility, including staff scheduling, annual evaluations, patient flow systems, and medical supply inventory. The facility's clinical staff and leadership rely on this work to stay compliant with state and federal guidelines while operating within a well-planned clinical budget.

Activities

• Lead, motivate, and establish an effective communication system with staff to coordinate activities.
• Guide new employees through orientation and prepare clinical staff schedules and coverage assignments.
• Perform annual staff evaluations and monitor competencies and job satisfaction through daily activities and staff meetings.
• Develop systems to monitor and coordinate patient flow and communication with facility support staff.
• Assist in developing a clinical budget using administrative guidelines, benchmarks, and anticipated scope of services.
• Manage acquisition, storage, and distribution of medical supplies while maintaining target inventory levels.
• Oversee compliance with state and federal guidelines regulating clinical activities.

Technical Qualifications

• Master of Health Care Administration (MHA) required.
• Minimum 3 years of experience in a Clinical Management position.
• Knowledge of standard office productivity and Electronic Medical Record (EMR) applications.
• Able to display control and confidence under stress.
• Proficient grammatical and business communication skills.
• Critical thinking, conflict management, negotiation, and motivation skills.
• Maintains confidentiality of sensitive information.

Clinical Service Manager shapes nursing and care standards in a dementia care home, overseeing person-centred care plans, pre-admission assessments, medicine administration, and quality audits. Success in the position means working with the Home Manager, local regulators, and residents' families to deliver good care results and consistent regulatory compliance for every resident.

Operational Focus

• Lead Nursing and Care staff to ensure excellent standards of care.
• Ensure all residents have complete care assessments prior to admission, annually, and as required.
• Work with the Home Manager to ensure all induction and mandatory training is complete.
• Build strong relationships with local regulators, providers, Social Services, residents, and their families.
• Comply with NMC guidelines on medicine administration and keep records up to date.
• Create and update person-centred Care Plans to auditing standard, and carry out and analyse quality audits to identify patterns and trends.
• Provide out-of-hours administrative cover and take charge of the home in rotation with other staff, including an on-call rota.

Position Requirements

• Experience working in a Dementia environment.
• Experience managing and leading staff.
• Proven track record in delivering good care results.
• Good understanding of CQC/CI and other regulatory bodies, including DoLS/MCA.
• Ability to communicate with people of all levels.

The Clinical Service Manager oversees community care nursing services across a region, managing the direct care budget and continually improving the clinical governance framework. Reporting to senior leadership and representing the team across external forums, the manager builds partnerships and growth strategies that bring research-based clinical excellence to client care.

Key Deliverables

• Build relationships and foster integrations and partnerships.
• Develop growth strategies and secure new business opportunities.
• Incorporate research-based clinical excellence in all domains of client care.
• Oversee financial management of the direct care budget in community care nursing services.
• Grow, manage, and continually improve the regional clinical governance framework for community care.
• Represent and lead the team across a range of forums.

Knowledge Skills & Abilities

• Relevant post-graduate qualifications.
• Relevant qualifications and experience as a Registered professional with current AHPRA registration.
• Minimum 5 years of experience in a senior clinical leadership position recruiting, supervising, and supporting employees.
• Demonstrated experience in Acute/Aged Care and/or the Community Care Sector.
• Experience networking across all levels of an organisation.
• A desire to join a team committed to the care of others in a mission-based organisation.

Embedded within a homeless services program, the Clinical Service Manager oversees clinical and case management staff, supervising hiring, training, time sheet approval, and HMIS data reporting. Working closely with the Deputy Director, county behavioral health, outreach teams, and local law enforcement, the manager prepares budgets and grant proposals that sustain services and support client self-sufficiency.

Areas of Ownership

• Provide leadership and oversight to clinical and case management staff.
• Supervise, hire, and evaluate clinical services staff and interns, ensuring compliance with policies, procedures, and budget, and timely orientation and training of staff and volunteers.
• Collect and authorize time sheets, verifying hours and checking for mathematical errors.
• Assist in developing clinical and case management financial plans and budgets, and monitor expenditures to ensure fiscal integrity of all grants.
• Assist in developing grant proposals for fundraising and for maintaining and expanding program services.
• Ensure timely data collection and reporting, including the Homeless Management Information System (HMIS).
• Work with special programs staff to ensure coverage that maintains safety.
• Advocate as designated by the Deputy Director on key homeless issues in local, regional, state, and federal forums.
• Liaise as designated with agency advocacy and public relations activities, attending community meetings and making presentations.

Professional Experience

• Experience with budgeting and fiscal practices.
• Previous experience in public speaking and group presentations.
• Knowledge of crisis management, intervention techniques, or related training.
• Strong understanding of management principles with excellent supervisory and leadership skills.
• Ability to develop and implement program systems and policies.
• Ability to prepare funding grants and secure their acquisition.
• Ability to relate well to all people regardless of color, national origin, religion, sex, pregnancy, age, marital status, veteran status, sexual orientation, disability, or socio-economic level.
• Uses reasonable precautions and adheres to safety rules to ensure maximum safety of self, fellow employees, and clients.
• Available to travel in and out of county and overnight as needed.
• Available to work occasional evenings or weekends.
• Understands, upholds, and works toward the agency's mission, strategic goals, and performance measures, ensuring direct reports understand their role.

Reporting to the Vice President of Market Operations, the Clinical Service Manager oversees a team of nurse practitioners, physicians, and registered nurses caring for chronically ill patients, from territory assignments to documentation audits and hospitalization reviews. Partnering with the Market Medical Director, the manager refines the care model and reduces patients' risk of adverse health outcomes.

Role Responsibilities

• Participate in interviewing, hiring, training, and onboarding of the clinical team.
• Determine territory assignments.
• Collaborate with the clinical team in managing selected high-risk patients.
• Participate in hospitalization reviews to identify root causes and develop action plans.
• Audit clinical documentation and provide feedback to clinical colleagues.
• Communicate KPIs to direct reports and evaluate them regularly to assure compliance, developing quality improvement plans as needed.
• Lead multidisciplinary team meetings with advanced practice providers, RNs, social workers, community health workers, and other program team members to mitigate patients' risk of adverse health outcomes.
• Complete in-home visits as needed for team oversight.
• Partner with local market leadership and corporate clinical leaders to evolve the care model.
• Participate in back-up on-call coverage with other market clinical leadership.
• Review outcomes data regularly and report to the market lead, staff, and client.

Minimum Qualifications

• Active, unencumbered NP, MD, or DO license in the state and active DEA license.
• Credentialed in adult, family, or geriatric care.
• State driver's license without restrictions and a good driving record.
• 5+ years of practice experience preferred and 2+ years of direct management experience.
• Experience caring for adult, chronically ill patients.
• Broad knowledge of the health care and managed care environment.
• Knowledge of regulatory and evidence-based clinical practice standards and care management interventions and standards.
• Strong understanding of the Risk Adjustment Reimbursement Model, HEDIS, and other quality metrics.
• Technical literacy, proficiency in Microsoft Teams, Outlook, Word, Excel, and PowerPoint, and experience with Electronic Health Records software.
• Strong oral and written communication and relationship-building skills, with the ability to collaborate with multi-disciplined clinicians.
• Effective leadership, able to lead teams, lead through change, and mentor colleagues to success.
• Strong conflict resolution skills.
• Personal accountability and professionalism, holding self and team accountable for outcomes and fostering mutual accountability.

Sitting at the intersection of ward operations and clinical quality, the Clinical Services Manager oversees day-to-day functioning of inpatient CAMHS wards, clinical audits, and safeguarding standards. Operating across multidisciplinary teams, CSU managers, and the service lead, the manager ensures the hospital meets NHSE contract monitoring requirements, statutory regulations, and key performance indicators while attracting new service users.

Job Functions

• Participate in the on-call rota for the service.
• Support business relationships by liaising with referrers and prospective purchasers.
• Promote effective working relationships across multidisciplinary teams.
• Contribute to the development of organizational policies, procedures, processes, and initiatives.
• Ensure clinical services comply with statutory regulations and legislation, meet quality standards, and deliver against KPIs.
• Ensure site objectives are met and encourage high-quality service to attract new service users and key staff.
• Ensure clinical quality reporting and performance measures are delivered across the hospital, including NHSE contract monitoring, regulatory, and internal frameworks.
• Support CSU managers and the service lead in ensuring staff adhere to safeguarding standards and HR policies, and take timely action on concerns.
• Undertake audits in line with contractual obligations and the organization's Clinical audit group.
• Lead day-to-day operational functioning of the wards, ensuring clinical standards are met and addressing shortcomings.
• Ensure records are accurate and GDPR compliant, with patient care risks clearly documented.

Background & Experience

• Registered Healthcare professional with current registration post 5 years and evidence of CPD.
• Evidence of management training or willingness to complete Leadership training, and completion of physical training including Manual Handling and restraint.
• At least 3 years in a CAMHS setting or considerable management experience in an inpatient setting.
• Evidence of successfully leading a team and participating in delivering training.
• Experience of KPIs, KLOEs/CQC role, and supervising practice in line with NMC and HCPC requirements.
• Computer literacy.
• Excellent written and verbal communication with the ability to formulate articulate reports.
• Understanding of own clinical limitations.
• Positive engagement and promotion of teamwork.

A key member of the prescription monitoring program team, the Clinical Service Manager oversees nurses who perform risk assessments, medication reconciliations, and toxicology testing for physician group clients. Collaborating across Compliance, Lab Operations, and Billing, the manager develops program strategy that helps clients minimize prescription misuse.

What You'll Do

• Train Nurses on standard operating procedures and software, with ongoing up-to-date training.
• Act as a power-user for the company's software platform.
• Identify staffing needs and perform hiring manager duties for new and backfill openings.
• Identify or serve as backup for Nurses to ensure continuity of service to clients.
• Serve as primary client contact to address issues and manage projects.
• Develop, implement, and manage Management Program services strategy in line with company strategy.
• Manage the day-to-day client relationship post-sale to assure high-quality service delivery.
• Maintain knowledge of all applicable federal and state laws and regulations.
• Manage Nurse performance to ensure legal compliance, meet client needs, and continuously improve customer service quality.
• Assist the implementation team with onboarding new clients.
• Coordinate and facilitate resolution of all customer service issues.
• Schedule and conduct client business reviews and manage client satisfaction performance indicators.
• Collaborate with Sales and Marketing, Toxicology, Information Services, Compliance and Quality Assurance, Lab Operations, Billing Operations, and Human Resources to deliver high-quality services.
• Use a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving records, and creating reports.

Required Qualifications

• Strong computer skills in internet and Microsoft Office Suite, with the ability to develop and present PowerPoint presentations and understand sales database tracking tools.
• Treats people with respect, inspires trust, and works with integrity while upholding operational values.
• Makes timely, sound decisions, explains reasoning, and includes appropriate people in the process.
• Prioritizes and plans work, uses time efficiently, sets goals, and develops realistic action plans.
• Speaks clearly and persuasively, listens, and demonstrates group presentation and meeting participation skills.
• Writes clearly, edits for spelling and grammar, presents numerical data effectively, and interprets written information.
• Approaches others tactfully, reacts well under pressure, accepts responsibility, and follows through on commitments.
• Displays creativity and resourcefulness, generates improvement suggestions, and presents ideas in an engaging manner.
• Balances team and individual responsibilities, gives and welcomes feedback, and builds morale and team spirit.
• Assesses own strengths and weaknesses, pursues development, and shares expertise with others.
• Manages difficult customer situations, responds promptly to customer needs, and maintains a positive demeanor.
• Follows instructions, keeps commitments, works long hours when necessary, and completes tasks on time or provides alternate plans.
• Arrives consistently on time and ensures responsibilities are covered when absent.
• Follows policies and procedures, supports organizational goals and values, and supports affirmative action and diversity.