CLINIC SUPERVISOR JOB DESCRIPTION

A Clinic Supervisor owns day-to-day staffing decisions, performance management, and operational compliance within an ambulatory care setting, typically reporting to a Clinic Manager or Medical Director. Patient satisfaction scores and staff adherence to JCAHO-aligned standards are the measures this role moves most directly.

As the Clinic Supervisor, you oversee clinic operations, staff performance, and patient experience delivery to ensure consistent, compliant, and efficient care across a medical practice or outpatient facility. You work alongside clinical leadership and frontline staff, with accountability spanning scheduling, supply management, regulatory adherence, and day-to-day workforce supervision.

Career Impact: Supervisory experience in a HIPAA-regulated outpatient setting is a direct prerequisite for Clinic Manager and Medical Office Manager roles, making this position a concrete step up the ambulatory care leadership ladder.

Business Impact: The patients, physicians, and frontline staff who depend on smooth clinic operations feel the difference when scheduling, staffing, and service recovery are handled with precision rather than improvisation.

Growth Opportunity: Exposure to JCAHO compliance, budget reporting, and multi-function team oversight builds the operational fluency that distinguishes mid-level supervisors who advance to multi-site or director-level roles.

• Supervise frontline clinical and administrative staff to ensure daily operations meet patient care and productivity standards.
• Monitor patient flow, registration queues, and referral workflows to identify bottlenecks and maintain throughput.
• Lead service recovery efforts when patient experience metrics fall below established benchmarks.
• Manage employee scheduling, timecards, and staffing levels in response to volume fluctuations and attendance variances.
• Conduct performance evaluations, coach staff on improvement plans, and recommend merit or disciplinary actions to clinic leadership.
• Oversee supply and equipment inventory, including ordering and maintaining adequate stock levels for uninterrupted care delivery.
• Coordinate with clinical leadership to ensure compliance with HIPAA, DOH, and JCAHO requirements and internal SOPs.
• Collect and report clinic performance and quality metrics to support management decision-making.

• Bachelor's degree in Healthcare Administration, Nursing, Business Administration, or a related field, or equivalent work experience.
• 2 or more years of supervisory experience in an outpatient clinic or medical practice setting, with demonstrated staff management accountability.
• Working knowledge of HIPAA privacy requirements and regulatory frameworks such as DOH and JCAHO as applied to clinic operations.
• Demonstrated ability to manage staffing logistics including scheduling, timekeeping, and coverage planning across variable volume periods.
• Strong interpersonal and conflict-resolution skills, with the ability to address performance issues and maintain a productive team environment.
• Proficient in standard office and healthcare administrative systems, including electronic health record platforms.
• Able to collect, analyze, and summarize clinic performance data and translate findings into actionable reports.
• Excellent written and verbal communication skills with the ability to convey expectations clearly to staff and leadership.

• Previous experience in a PCMH-designated or ACN-affiliated clinic environment, with familiarity with access and scheduling compliance requirements.
• Completion of Medical Terminology coursework or equivalent clinical vocabulary training.
• Experience administering union labor contracts or working within a represented workforce in a healthcare setting.
• Familiarity with quality and process improvement methodologies as applied to ambulatory care operations.

• Patient satisfaction survey scores, reflecting service recovery effectiveness and frontline staff responsiveness.
• Staff schedule fill rate, measuring how consistently open shifts are covered without overtime or agency reliance.
• Registration and referral queue turnaround time, tracking accuracy and timeliness of administrative throughput.
• Performance review completion rate, indicating how consistently evaluation cycles are executed for supervised staff.
• Supply stockout incidents per quarter, measuring inventory management reliability relative to patient volume.
• Typical tools: EHR platforms (commonly Epic or equivalent); scheduling and timekeeping systems (commonly web-based clinic management applications).

• Base Salary Range: $52,000 to $75,000 annually, depending on location and facility size.
• Bonus: Annual performance bonus, typically 3 to 7% of base salary.
• Equity: Not typical for this role in most healthcare organizations.
• Health Benefits: Medical, dental, and vision coverage; employer contribution varies by organization.
• PTO: 15 to 20 days annually, plus standard observed holidays.
• Common Perks: Continuing education support, tuition reimbursement, employee wellness programs, and shift differential pay for evening or weekend coverage.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Employment is contingent on successful completion of a background check and, where required by the facility, a pre-employment drug screening consistent with healthcare industry standards. All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to qualified individuals with disabilities throughout the hiring process upon request. Candidates must be authorized to work in the United States.

The Clinic Supervisor leads day-to-day staff supervision, patient experience metric compliance, and service recovery across clinic operations, working in alignment with organizational mission and goals. Reporting to the Manager and collaborating with the Patient Resource Center Director and Supervisors, this role builds a competent workforce and ensures scheduling, referral workflows, and quality assurance programs consistently meet patient and operational standards.

Key Responsibilities

• Ensure the confidentiality and privacy of patients in compliance with HIPAA, as well as colleagues and visitors.
• Ensure effective communication in service delivery with patients, colleagues and visitors.
• Assist the Manager in ensuring effective financial planning and economic performance.
• Assist with budgeting as needed.
• Ensure Patient Experience performance metrics are met, including patient rounding, observational and documentation audits, coaching, re-training and performance management.
• Ensure compassionate, respectful and excellent service to patients, family members and visitors.
• Manage closed till review and reconciliation of daily bank deposits.
• Participate in clinic network and local leadership meetings and committees as assigned, and cascade information and activities to the clinic team.
• Monitor registration and referral work queues for quality, accuracy and timeliness.
• Maintain and monitor provider schedule templates and ensure PCMH and ACN access requirements are met.
• Work closely with the Patient Resource Center Director and Supervisors to maintain standardized scheduling guidelines, messaging and referral workflows.
• Maintain and improve clinic operations by monitoring performance, identifying and resolving problems, preparing action plans, and managing system and process improvement and quality assurance programs.
• Assist in preparing clinic performance reports by collecting, analyzing and summarizing data and trends.
• Assist Manager on short and long term projects.
• Oversee supply and equipment inventories.
• Supervise employees in day-to-day clinic operations in alignment with organizational mission and goals.
• Maintain effective staffing levels, respond to staffing and volume fluctuations, and manage employee schedules, timecards and attendance standards.
• Recruit and retain a competent, professional workforce focused on serving patients in accordance with employment regulations and organizational process and policy.
• Supervise contract and consulting staff as needed.
• Assist co-workers during periods of increased workload or reduced staffing.
• Organize and coach team members based on ability, skills and knowledge.
• Complete annual performance reviews for supervised staff.
• Perform periodic quality review of staff work product.
• Work with individual employees to monitor or enhance performance in relation to a Performance Improvement or Action Plan as requested by the manager.
• Inform employees of performance and attendance standards and their standing in relation to those standards.
• Identify interpersonal conflicts in the work unit and implement solutions.
• Report anomalies or conditions requiring management intervention or attention.
• Attend management planning meetings as appropriate or as driven by organizational policy.
• Coordinate the activities of supervised staff to meet patient needs using appropriate resources and tools.
• Lead service recovery activities for the team.

Required Qualifications

• B.S. or B.A. or certificate in a relevant specialty, or equivalent educational experience.
• Completion of a Medical Terminology course preferred.
• Minimum three years of relevant customer service experience, including planning, organizing and personnel management.
• Previous experience in a healthcare facility preferred.
• Minimum two years of leadership experience, including staff and program development, with one year of direct supervisory responsibility preferred.
• Knowledgeable in quality and process improvement techniques and philosophies.
• Knowledgeable in healthcare trends and challenges.
• Knowledgeable in regulatory requirements such as DOH and JCAHO and their application to clinic network services.
• Knowledgeable in union labor contract compliance requirements for represented staff in a clinic setting.
• Proficient in using a computer keyboard.
• Familiar with MS Office software, computer hardware and basic troubleshooting.
• Experience with Epic electronic health record preferred.
• Demonstrates ability to act independently and take initiative in problem solving.
• Able to work collaboratively with clinic management and medical leadership to ensure patient needs are met and resources are efficiently utilized.
• Able to work effectively in a rapidly changing environment with frequent interruptions and multiple tasks.
• Demonstrates flexibility in managing multiple demands.
• Excellent customer service skills and a patient-focused approach.
• Demonstrated ability to interact tactfully with customers and maintain effective relationships.
• Able to apply departmental policies and regulations related to verifying patient information, collecting payments and maintaining records.
• Able to function with a minimum of direction and attention to detail with excellent organizational skills.
• Effective supervision, human resource, team building and interpersonal skills required.

Embedded within a wellness location, the Clinic Supervisor oversees daily operations, membership growth, and retail sales performance while maintaining a safe, therapeutic environment for members and guests. Working closely with the business manager and franchisee, this role shapes team development and workplace culture to deliver consistent, high-quality service and resolve customer challenges effectively.

Core Functions

• Supervise daily operations of the location to ensure a clean, safe and therapeutic environment.
• Guide the sales and customer service team to positively resolve customer challenges.
• Drive membership and promote retail sales to move more people forward in their wellness journeys.
• Partner with the business manager and franchisee to set performance goals and work with the team to achieve them.
• Set clear expectations, provide ongoing training and mentorship, and review performance regularly to empower team members to improve and grow.
• Manage inventory and deposits to ensure all operational details are addressed.
• Ensure compliance with all labor and employment laws applicable to location employees, including any local and state licensing laws for massage therapists and estheticians.
• Create a strong workplace culture where all employees feel valued, good work is recognized and issues are resolved quickly and fairly.

Qualifications & Experience

• Prior background in supervising or management, marketing, sales and service or retail required.
• Able to motivate, coach, influence and inspire team members and conduct difficult conversations as needed.
• Able to set goals, prioritize work, analyze business performance and delegate effectively.
• Able to think on feet, bring people to compromise and resolve conflict.
• Skilled at building trust and confidence and developing positive relationships with employees, members and guests.
• Demonstrates alignment with core values of optimism, gratitude, excellence, consistency and empathy.

Reporting to clinic leadership, the Clinic Supervisor manages staff rosters, clinic finance and administration, and day-to-day operational workflows to ensure adequate manpower and consistent service standards. Partnering with clinic assistants and department heads, this role improves clinic procedures and maintains medication, consumables and equipment to support efficient, high-quality patient care.

Primary Duties

• Plan and manage rosters for clinic assistants to ensure sufficient manpower during operating hours.
• Supervise clinic assistants and support them in resolving issues or difficult situations.
• Train and guide clinic assistants regularly on daily operations, safety procedures and customer service standards.
• Oversee clinic finance and administration matters, including ensuring files and information are organized and petty cash, billings and cash are accounted for and updated to relevant departments.
• Review and improve workflow and procedures in the clinic.
• Manage housekeeping of the clinic to ensure tidiness and cleanliness.
• Manage medication, consumables and equipment, including ordering and conducting inventory checks.
• Perform clinic assistant duties during peak hours or when there is a shortage of manpower.

Skills & Qualifications

• Minimum 1 to 3 years of supervisory experience in an outpatient clinic environment required.
• Familiar with MOH regulatory requirements for clinic operations.
• Familiar with clinic management applications.
• Able to commit to shift hours including GP clinic schedules.
• Able to supervise, motivate and lead clinic assistants effectively.
• Possesses good interpersonal skills.

Sitting at the intersection of clinical oversight and staff leadership, the Clinic Supervisor manages patient assignments, directs patient flow, and serves as a lead clinical resource and extension of management to uphold institutional priorities. Operating across front and back office functions, this role coaches staff, instills organizational mission and values through huddles and education, and ensures patient satisfaction metrics are achieved consistently.

Duties

• Coach and lead all staff to instill the organization's mission, vision and core values through education, demonstration, huddles and results.
• Demonstrate outcomes as measured through established metrics and patient satisfaction surveys.
• Lead staff to efficiently direct patient flow throughout the clinic.
• Assist front office staff as needed with checking patients in and out of the clinic.
• Assist back office as needed with rooming patients and intake of medical history into EMR.
• Assist clinic leadership with the supervision of all clinic staff and serve as the primary contact for all front and back office staff.

Requirements

• High school diploma, GED or equivalent working knowledge preferred.
• Three years of working experience in a medical practice or clinic required.
• Previous supervisory experience in a medical clinic setting preferred.
• Demonstrates excellent interpersonal and communication skills.
• Demonstrates ability to generate creative and innovative approaches to solve problems.

A key member of the clinical operations leadership team, the Clinic Supervisor leads the full employee lifecycle including hiring, performance reviews and terminations, while ensuring patient confidentiality and high standards of customer service and quality. Collaborating across supervisors and managers, this role builds team capability through proactive training assessment and clear communication of issues and resolutions to support effective departmental operations.

Functions

• Manage the clinical operations team, including timesheet approval, ongoing and annual performance reviews, employee hiring, disciplinary actions and terminations.
• Oversee, manage and coordinate training and training records for the clinical operations team.
• Proactively assess learning opportunities for the clinical operations team.
• Provide guidance to team members.
• Ensure confidentiality of patients.
• Maintain and advocate for a high level of customer service and quality within the department.
• Participate in the review of standard operating procedures and protocols as required.
• Proactively communicate issues and problem resolutions to department supervisors and managers.

Experience & Qualifications

• High school diploma or GED and related work experience required.
• Demonstrates strong leadership skills.
• Possesses interpersonal and organizational skills.
• Customer service oriented with the ability to work in a fast-paced environment.
• Demonstrates excellent written and verbal communication skills in French.
• Intermediate English proficiency required.

Delivering excellent patient care and operational efficiency depends on the Clinic Supervisor, who manages inventory, staffing compliance and workflow protocols while working directly alongside doctors and clinical staff. Based within a healthcare setting, this role contributes to patient-focused improvements through feedback collation and process development, supporting junior staff and ensuring adherence to standard operating procedures.

Accountabilities

• Assist in managing the clinic to ensure a high level of operational efficiency.
• Assist in staffing matters and communicate workflow and safety protocols to ensure compliance with standard operating procedures.
• Manage inventory and ensure prompt requisitions of equipment and consumables.
• Assist in resolving issues and providing guidance to junior staff.
• Work closely with doctors and clinical staff to provide excellent patient care.
• Contribute to making the clinic more patient-focused by engaging in feedback collation and process improvements.

Position Requirements

• Diploma in any discipline preferred.
• At least 2 years of relevant experience in healthcare required.
• Proficient in Microsoft Office.
• Able to multi-task in a fast-paced environment.
• Able to work staggered hours including night clinic shifts, weekends and public holidays on a rotation basis.

As the Clinic Supervisor, this role oversees daily financial accuracy including takings, petty cash, invoices and cheque preparation, while managing administrative liaison functions and medication dispensing in an established GP clinic setting. The clinic team relies on this work to maintain operational continuity, with the Clinic Supervisor also serving as a doctor's chaperone during consultations and sourcing locum assistance as needed.

Activities

• Oversee the accuracy of daily takings and profit and loss.
• Log work hours of clinic assistants and resident physicians.
• Obtain locum assistance as required.
• Oversee invoices related to company contracts, drug procurements and outstanding bills.
• Maintain the petty cash register.
• Prepare cheques.
• Act as the main liaison for administrative matters.
• Dispense medications.
• Provide financial counselling.
• Serve as chaperone for the doctor during consultations.

Knowledge Skills & Abilities

• Minimum 3 years of experience in a clinic required.
• Proven track record in a clinical or supervisory environment.
• Highly motivated with strong initiative.
• Effective communicator both orally and in writing.
• Collaborative team player with a willingness to learn.
• Able to work on weekends.

Clinic Supervisor oversees personnel supervision, clinic workflow monitoring, budget support and multi-market medical management coordination to ensure consistent, high-quality patient care and operational performance. Success in the position means maintaining physician office readiness, producing performance and quality metric reports, and managing supply orders while serving as an operational resource across multiple clinic locations.

Operational Focus

• Supervise assigned personnel to ensure quality patient care, including adherence to required forms and procedures.
• Monitor clinic workflow and schedule to ensure productivity standards are met.
• Administer clinic policies and procedures in a consistent and timely manner.
• Evaluate performance and recommend merit increases, promotions and disciplinary actions.
• Assist in interviewing, training and orienting staff.
• Ensure office space, supplies and assistance are provided and maintained appropriately for medical staff and patient care.
• Work with senior management to ensure effective operations and relations.
• Attend required meetings and participate in committees as requested.
• Ensure personnel forms and records are kept updated and submitted to other departments in a timely manner.
• Ensure offices for new and incoming physicians are ready and equipped.
• Coordinate staff work activities and serve as a resource to medical management staff across various markets.
• Collect clinic performance and quality metrics and produce reports for management.
• Order office and medical supplies and ensure sufficient quantities are maintained at all times.
• Assist with budget preparation and adherence.
• Coordinate conference calls and assist with preparation for meetings for medical management staff in the market.

Professional Experience

• Bachelor's degree in Healthcare Administration, Business Administration, Nursing or a related field required.
• Four additional years of comparable work experience may be substituted in lieu of a bachelor's degree.
• Current State Vocational Nurse License required.
• Professional healthcare license or certification required.
• Two or more years of clinic operations or healthcare experience, including one year of supervisory experience required.
• Knowledgeable in organizational policies and procedures and able to apply principles to everyday situations.
• Knowledgeable in fiscal management and human resource management techniques.
• Knowledgeable in office management techniques and practices.
• Skilled in gathering, analyzing and evaluating data.
• Proficient in Microsoft Office applications including Excel.
• Skilled in written and verbal communication.
• Able to exercise initiative, problem solving and decision-making.
• Able to establish priorities and coordinate work activities.
• Able to use fine motor skills to operate office equipment and machinery.
• Able to receive and comprehend instructions verbally and in writing.
• Able to use logical reasoning for simple and complex problem solving.
• Able to sit and stand for extended periods of time.

The Clinical Supervisor oversees day-to-day Article 31 clinic operations, clinician productivity, Medicaid billing accuracy and regulatory compliance with NYSOMH and HIPAA, supporting the Director in enhancing clinic efficiency and client engagement. Collaborating with psychotherapists, clinical interns and support staff, this role advances provider accountability and service quality by delivering weekly clinical supervision, professional development training and guidance on CPT coding and documentation standards.

Key Deliverables

• Assist in day-to-day management of clinic operations and oversee daily operations in the absence of the Program Director.
• Maintain a part-time clinical caseload to provide necessary coverage when requested by the Program Director.
• Provide clinical and administrative supervision and training to clinicians, clinical interns and support staff.
• Conduct professional development trainings for clinical staff.
• Provide weekly individual clinical supervision to assigned psychotherapists, offering expertise and guidance across a variety of treatment modalities.
• Monitor clinician productivity, documentation, treatment planning, referrals and communication with outside providers.
• Participate in case conferences with the clinic team regarding disposition of all admissions and case closings.
• Support staff in adhering to clinic policies and procedures, including tracking and enforcement of clinic standards and guidelines.
• Manage clinicians' service provision and ensure accuracy of billing in compliance with regulations.
• Offer guidance to clinic providers in accurate identification of services and CPT codes to ensure accurate billing.
• Ensure clinic compliance with all regulations including NYSOMH and HIPAA, and ensure proper and timely documentation.
• Assist with clinic audits and adhere to all state and local reporting requirements, including incident reporting.
• Keep abreast of current and changing regulations and policies related to service delivery, provider requirements and billing.
• Participate in the transition of the clinic and agency to an electronic medical record system.

Education & Experience

• LCSW or LCSW-R required.
• Five or more years of experience in a leadership role managing corporate compliance in a non-profit setting required.
• Experience working in an Article 31 Clinic, including strong knowledge of regulations, clinic management and operations.
• Strong expertise in Microsoft Office Suite required.
• Superior organizational and analytical skills required.
• Excellent verbal and written communication skills required.
• Able to work independently and manage multiple tasks in a fast-paced environment.
• Able to work collaboratively with a variety of people and demonstrates strong aptitude for teamwork.
• Able to understand sensitive information and maintain confidentiality.
• Strong critical thinking and complex problem solving skills required.
• Highly organized, detail oriented and able to manage multiple tasks simultaneously.
• Proficient in word processing and database software.
• Bilingual Spanish speaking preferred.

Embedded within a national blood services organization, the Clinic Supervisor develops and leads clinic teams to ensure safe, efficient and cost-effective blood collection while maintaining compliance with organizational health and safety policies and procedures. Working closely with donors, volunteers, staff and the public, this role refines performance management practices, oversees recruitment, and ensures timely communication and follow-up to support a high standard of donor and community service.

Areas of Ownership

• Ensure optimal clinic flow, a high level of customer service and compliance with organizational policies and procedures, including those related to health and safety.
• Ensure staff perform duties in an effective, efficient and professional manner.
• Manage staff recruitment, including interviewing and hiring.
• Oversee all aspects of performance management including progressive discipline as required.
• Ensure each clinic is planned, organized and managed to provide safe, efficient and cost-effective blood collection.
• Ensure the needs of donors, volunteers and the public are met by all members of the clinic team.
• Provide timely communication to staff, prompt follow up for donor and staff concerns and respond to on-site media inquiries.

Background & Experience

• Minimum 3 years of supervisory experience preferred.
• Registered Nurse with an equivalent combination of training and experience may be considered.
• Previous experience in a blood collection, regulatory and continuous quality improvement environment is an asset.
• Competent in MS Office or equivalent computer applications.
• Demonstrates effective problem solving skills and the ability to take initiative.
• Able to build teams, with a passion for achieving results and a commitment to customer service excellence.
• Excellent interpersonal and communication skills, oral and written, in both English and French required.
• Able to work variable shifts including days, evenings and weekends.
• Able to travel to clinic locations as required.

Reporting to the Clinic Director, the Clinical Supervisor is responsible for supervising assigned clinicians, coordinating clinical services with referral and collateral agencies, and providing emergency consultation coverage on a rotating after-hours basis. Partnering with the Management Team and community partners, this role develops clinical and administrative policy, supports program marketing, and may maintain an individual caseload to ensure continuity of mental health service delivery.

Role Responsibilities

• Provide supervision to assigned clinicians.
• Assist in employee recruitment, selection, evaluation and terminations.
• Review all referrals for therapy and assign to the appropriate clinician.
• Provide and participate in trainings and consultations as necessary.
• Provide program development and marketing in the community.
• Assist with Utilization Review if applicable.
• Meet with other teams and departments as necessary.
• Assist the Clinic Director in the overall functioning of the clinic or team as necessary.
• Provide on-call duties for emergency consultation and intervention to clients and therapists on a rotating basis after hours.
• Assist in the research, planning, development and implementation of clinical and administrative policies.
• Participate in surveys, audits and license reviews.
• Provide emergency consultation to clients and therapists in the absence of the Clinic Director.
• Provide individual, group, family and couples counseling and maintain a caseload as required.

Minimum Qualifications

• Master's degree in Social Work, Mental Health Counseling, Clinical Psychology or other license-eligible area of social or human services required.
• Must be independently licensed (LICSW, LMHC, LMFT or LDAC 1) or LCSW within three months of qualifying for independent licensure.
• Holding LCSW with more than three months until qualifying for independent licensure may be considered depending on experience and fit.
• Must have 1 or more years of direct clinical experience within the Mental Health industry.
• PC literate with experience in MS Office applications.
• Experience with Electronic Health Records required.

Sitting at the intersection of clinical resource leadership and staff performance management, the Clinic Supervisor manages patient assignments, staff orientation and service recovery activities while upholding institutional priorities, policies and practices across clinic operations. Operating across departments and clinics, this role advances patient and employee retention by facilitating training, mediating conflicts and serving as a liaison for services offered by the office, with direct accountability for maintaining clinical competencies and BLS certification requirements.

Job Functions

• Assign staff to patients per current clinic workload.
• Consider acuity, staff experience and competency, learning needs and patient complexity when determining assignments.
• Participate in performance management of staff members, including coaching, preparation of performance evaluations and the performance management process.
• Initiate disciplinary action as appropriate.
• Address conflicts as they arise and assist or mediate to maintain smooth clinic operations.
• Perform service recovery to promote patient and employee retention.
• Facilitate orientation and training for employees.
• Serve as liaison with other departments and clinics concerning services offered by the office.

Technical Qualifications

• Graduate from an accredited Nursing Program required.
• BSN preferred.
• Licensed Registered Nurse in New Hampshire required.
• Basic Life Support certification or higher per unit specific requirements required.
• Two years of related supervisory or management experience required.
• Excellent written, verbal and computer skills required.
• Demonstrated abilities in problem solving, leadership, communication, fiscal responsibility and teamwork.
• Able to work effectively in groups of employees and with patients and patient families.
• Must obtain and maintain clinical competencies as appropriate.