CLINIC MANAGER JOB DESCRIPTION

A Clinic Manager in outpatient healthcare owns something few operational roles do: both the people and the numbers, simultaneously. Staff schedules, physician credentialing timelines, and monthly budget-versus-actual comparisons all land on the same desk. Across primary care, urgent care, and multi-specialty ambulatory settings, this manager is the person physicians and regional leadership turn to when compliance metrics slip or patient throughput stalls. OSHA adherence, insurance plan administration spanning HMO, PPO, Medicare, and Medicaid, and continuous quality improvement are the recurring demands that define the work.

As the Clinic Manager, you direct the operational and financial performance of an outpatient clinic, overseeing staff management, regulatory compliance, and patient experience from daily huddles through annual budget planning. The role sits within a physician-led or regionally governed structure, answering to operations or medical leadership while managing a multidisciplinary team of clinical and administrative staff.

Career Impact: Managing a clinic with full accountability for physician credentialing, payer compliance, and staff performance builds the operational credentials that distinguish candidates for regional director and multi-site healthcare executive roles.

Business Impact: When scheduling gaps go unfilled or billing workflows break down, patient access and collections both suffer - the Clinic Manager is the person who keeps those two outcomes intact across every shift.

Growth Opportunity: The skill set this role demands - financial management, continuous quality improvement, and multi-disciplinary team leadership - maps directly to the qualifications employers list for Healthcare Administrator and Practice Director openings.

Company Value: Several employers in this group offer comprehensive Medical, Dental, and Vision benefits with full employee premium coverage, reflecting the value placed on stable, long-term clinic leadership.

• Lead daily clinic operations including staff scheduling, supply inventory, and patient flow management to sustain access and throughput targets.
• Own the full-cycle staff management process, including hiring, onboarding, performance reviews, coaching, and disciplinary action.
• Partner with physician and regional leadership to develop annual operating plans, budget targets, and clinic-level growth goals.
• Monitor and report monthly financial performance including billing, collections, revenue variances, and cost-reduction opportunities.
• Ensure regulatory compliance across OSHA standards, insurance plan requirements, and internal quality and safety protocols.
• Oversee physician credentialing and licensure renewals to maintain uninterrupted provider eligibility across all payer types.
• Drive continuous quality improvement by using patient and staff feedback to evaluate workflows and implement process changes.
• Coordinate clinic-wide meetings, huddles, and communications to keep clinical and administrative teams aligned on goals and policy updates.

• Bachelor's degree in Healthcare Administration, Business, or a related field, or equivalent work experience.
• Two or more years of clinic or medical office management experience, with direct accountability for staff and financial performance.
• Working knowledge of insurance plan types including HMO, PPO, Medicare, Medicaid, and Managed Care billing procedures.
• Demonstrated ability to analyze financial reports, interpret operational data, and act on clinical and budget variances.
• Experience managing multidisciplinary teams through hiring, performance management, and professional development.
• Strong organizational and communication skills with the ability to coordinate across clinical, administrative, and executive stakeholders.
• Familiarity with regulatory compliance requirements including OSHA, healthcare privacy standards, and quality improvement frameworks.

• Advanced degree (MBA, MHA, or MPH) or certification in clinic or medical practice management.
• Experience in a multi-site or multi-specialty outpatient environment with accountability for more than one clinic location.
• Background in ICD and CPT coding and prior involvement in a practice management system data conversion or implementation.
• Demonstrated track record of driving measurable quality improvement using patient satisfaction data and clinical performance metrics.

• Monthly budget variance, measuring how closely actual clinic expenditure tracks the approved operating plan.
• Patient scheduling fill rate, reflecting how well staffing levels match daily appointment demand.
• Physician credentialing cycle time, measuring days from application to active payer enrollment.
• Staff turnover rate within the managed team, indicating the health of hiring, onboarding, and retention practices.
• Regulatory audit readiness score, reflecting the clinic's compliance posture across OSHA and payer requirements at any point in time.
• Typical tools: Practice management systems (commonly EHR scheduling modules); reporting tools (commonly Excel-based budget trackers or dashboard platforms).

• Base Salary Range: $55,000 – $85,000 annually, depending on market and clinic size.
• Bonus: Annual performance bonus of 5–10% tied to budget and quality metrics.
• Equity: Typically not offered in outpatient clinic settings.
• Health Benefits: Medical, Dental, and Vision coverage; employer contribution varies by organization.
• PTO: 15–20 days annually, plus standard federal holidays.
• Common Perks: CME reimbursement allowance, professional association membership support, and employee wellness programs.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Successful background screening, including criminal history review, is a condition of employment for all positions in this field given patient-contact responsibilities. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to individuals with disabilities throughout the application and employment process. Candidates must be authorized to work in the United States prior to beginning employment.

The Clinic Manager leads day-to-day practice operations across staff development, scheduling, budgeting, and clinical workflow implementation within a multi-provider care setting. Reporting to regional and physician leadership, the Clinic Manager shapes clinical and financial performance by building a patient-centered team culture that meets quality and compliance goals across all operational functions.

Key Responsibilities

• Manage the care team, including interviewing, hiring, coaching, and developing staff.
• Conduct timely performance reviews.
• Onboard and train new team members.
• Encourage continuing professional education and development to enhance learning and meet licensing expectations.
• Guide and direct team members to ensure contracts and services meet expectations.
• Lead day-to-day practice management and partner with physician and regional leadership to guide clinical and administrative operations.
• Focus on achieving high-quality care and high patient engagement.
• Implement standards of care and operations workflows.
• Manage schedules for efficiency and optimal staff coverage, including PRN talent pools.
• Ensure patient satisfaction and delivery of highest-quality patient care using a patient-centered medical home approach.
• Lead clinic-wide huddles and team meetings and keep the clinic team informed of communications and clinical practice updates.
• Manage clinical, financial, administrative, and corporate data, ensuring complete and accurate capturing and reporting.
• Partner with corporate, planning, and regional leadership to develop and implement annual clinic goals and operating plans.
• Implement and optimize the operating system to ensure quality and compliance goals and metrics are achieved.
• Maintain ultimate accountability for clinic financial and clinical performance.
• Partner with corporate and regional leadership to develop and manage clinic budgets and identify account growth ideas.
• Identify and recommend actions to enhance current services and develop new services in partnership with physician and operations leadership.

Required Qualifications

• Advanced degree (MS, MBA, or MPH) from a recognized college or university, or equivalent senior-level experience (preferred).
• Advanced training or certification in management of clinic operations.
• Three or more years of clinical experience (preferred).
• One or more years of experience staffing and managing teams, or three or more years of experience operating and managing a multi-specialty, multi-provider wellness center.
• Experience delivering multi-site, multi-client healthcare services at scale.
• Experience in primary care, physical medicine, coaching, and other ancillary services.
• Experience in outpatient and urgent care settings.
• Experience using analytics to measure, analyze, and report key clinical information.
• Knowledge of current technology platforms and computer systems.
• Advanced communication, interpersonal, and organizational skills.
• Ability to apply a strong work ethic with a focus on results and outcomes.
• Ability to stay adaptable to changing priorities and work both independently and as part of a team.

Embedded within a primary care clinical team, the Clinic Manager delivers daily workforce management, quality improvement, and patient retention oversight across a nursing-led outpatient service. Working closely with multidisciplinary staff and senior stakeholders, the Clinic Manager builds a high-performance culture grounded in data-driven decision-making, safety governance, and continuous service improvement.

Core Functions

• Provide daily operational workforce management including rostering, allocation of nursing resources, and provision of clinical support.
• Assist in workforce planning and recruitment activities, including workplace induction, performance reviews, and performance management.
• Identify and implement educational opportunities for the clinical team and proactively support the professional development of staff members.
• Identify and drive quality improvement activities, using patient and staff feedback to inform service delivery.
• Participate in the planning, development, and maintenance of organisational systems, governance structures, and quality and safety improvement activities.
• Respond to clinical and service-based escalations with a focus on analysis and patient retention.
• Contribute to and foster a positive, high-performance culture that facilitates a collaborative team environment in the provision of patient care.
• Ensure environmental safety for both staff and patients in relation to Occupational Health and Safety systems.

Qualifications & Experience

• Registered Nurse with current AHPRA registration and nil practising restrictions.
• Approximately seven years post-graduate clinical nursing experience, including three years in a management role with direct reports.
• Mental health experience is not essential but will be highly regarded.
• Working knowledge of the National Safety and Quality Primary and Community Healthcare Standards and their implementation in the provision of quality care.
• Demonstrated clinical competency in chronic disease assessment and management within a broader team context.
• Demonstrated ability to evaluate clinical services and manage change using data-driven decision-making frameworks.
• Demonstrated success in establishing therapeutic relationships with key stakeholders through strong communication and collaboration.
• Proactive approach to problem solving with a constant focus on driving process improvement.
• Strong IT skills are essential in this role.
• Demonstrated leadership and management skills including the ability to negotiate resolutions, manage conflict, and foster a highly collaborative team environment.
• High degree of self-management, leading with kindness and demonstrating fairness, integrity, and accountability.

Reporting to clinic leadership, the Clinic Manager owns the day-to-day reception, appointment management, and operational readiness of a multi-room audiology clinic. Partnering with clinicians and audiologists, the Clinic Manager ensures every client interaction, clinical case record, and safety induction meets the standards required for smooth and compliant clinic delivery.

Primary Duties

• Manage the reception area and related duties, often for more than one clinic room simultaneously, including drop-ins, queries, meet and greet, medical consent, payment, cleaning, and replenishing display items.
• Handle appointment taking and diary management for several clinicians with different appointment types across different clinics and clinic rooms.
• Identify opportunities to improve and add value to clinic and client operations.
• Schedule and lead a daily clinic briefing with all clinicians and audiologists rostered at the clinic to discuss, triage, and accurately record clinical cases on the Central Monitoring Log.
• Ensure the clinic is running smoothly at all times.
• Lead the local health and safety induction of any new team members joining the clinic.
• Manage client communications via telephone, SMS, and email.
• Maintain client profiles in line with GDPR requirements.
• Carry out full clinic readiness and shutdown responsibilities, including register closure and cash up.

Skills & Qualifications

• Kind, polite, and considerate approach as a default, with a natural affinity for client service.
• Assertive when necessary, including when dealing with unreasonable clients.
• Self-regulating and self-aware, with the ability to follow instructions and recognise when to seek help.
• Determined and resilient multitasker with strong organisational and proactive work habits.
• Strong written and spoken English communication skills, with excellent telephone manners and attention to precision and context.
• Team player with the ability to collaborate effectively across the clinic.

Sitting at the intersection of people leadership and business operations, the Clinic Manager shapes daily clinic management across all operational functions while supporting the MD in performance monitoring and new clinic growth. Operating across rostering, staff KPIs, marketing coordination, and stock management, the Clinic Manager leads a team toward measurable business outcomes within a growing multi-site clinic environment.

Duties

• Lead day-to-day clinic management across all operational functions.
• Manage staff including rostering, meetings, setting KPIs, and conducting appraisals.
• Allocate staff jobs within the clinic and ensure completion.
• Produce operations manuals.
• Assist with marketing and implement in-clinic promotions.
• Handle general management tasks including stock management.
• Work with the MD in opening a new clinic.
• Monitor clinic performance in partnership with the MD.

Requirements

• Previous management experience in a relevant setting.
• Business development background preferred but not essential.
• Genuine passion for leading a team to success and developing people.
• Proven track record of running a successful business with budgets achieved.
• Excellent communication skills and the ability to create and maintain a positive culture.
• Commitment and passion for long-term growth within the business, with immaculate presentation.

A key member of the optical clinic leadership team, the Clinic Manager owns staff development, revenue goal achievement, and all aspects of daily clinic operations within a customer-focused eyewear environment. Collaborating across clinical and administrative functions, the Clinic Manager delivers legendary service and drives financial results through effective scheduling, inventory oversight, and people management.

Functions

• Foster collaboration and teamwork among practice staff.
• Build trust and commitment within the work group.
• Train, develop, and coach staff on processes, programs, and products.
• Deliver legendary customer service along with quality eyewear.
• Set and achieve clinic revenue goals.
• Hire, onboard, and train new staff.
• Schedule staff and doctors.
• Manage accounts receivable and accounts payable.
• Process banking deposits and reconciliations.
• Oversee inventory management.
• Lead all aspects of daily clinic operations.

Experience & Qualifications

• Minimum two years of experience in a customer service focused retail environment.
• Minimum one year of experience in a coaching or leadership role.
• Experience in an optical environment considered an asset.
• General PC knowledge including Microsoft Office suite.
• Excellent organisation and time management skills.
• Excellent oral and written communication skills.
• Ability to adapt and respond quickly to changing priorities through critical thinking and problem solving.
• Reputation for delivering results through successful people management.

Sustained delivery of high-quality, cost-effective patient care depends on the Clinic Manager, who directs all aspects of medical office operations including scheduling, billing, personnel administration, and regulatory compliance. Based within a physician-led practice, the Clinic Manager leads office staff through communicating, training, and coaching to maintain departmental objectives and the highest standard of patient service.

What You'll Do

• Manage, coordinate, and direct all aspects of medical office operations including patient scheduling, records, billing, communications, personnel administration, material control, and regulatory compliance.
• Develop, implement, and maintain programs and systems to ensure the practice provides high-quality, cost-effective service without sacrificing patient care.
• Maintain effective communication across all relevant departments and administration as needed.
• Provide direction and leadership to clinic staff by coordinating all related activities through excellent and efficient organisational skills.
• Coordinate clerical and telephone support, purchasing, vendor selection, inventory control, accounting, maintenance, security, and office layout functions using sound management skills.
• Lead office staff through communicating, training, coaching, and counselling based on performance evaluations and job descriptions.
• Collaborate with the Administrator in planning and coordinating activities to maintain the highest level of quality care.
• Provide good customer service using strong communication skills and technical knowledge to ensure departmental objectives are maintained.
• Follow daily, weekly, monthly, quarterly, and annual tasks for quality and practice management goals as outlined in the formal job description.

Background & Experience

• Bachelor's degree required, or additional experience in lieu of a degree may be considered.
• Minimum four to six years of progressively responsible leadership experience in a medical office, with at least two to three years as a medical clinic manager.
• Strong background in ICD-9 and CPT coding and all insurance plan types including HMO, PPO, Managed Care, Medicare, Medicaid, and commercial insurances.
• Basic personal computer skills and comfort with Microsoft Windows, database, and word processing applications.
• Basic math skills and patient record documentation skills.
• Strong verbal and written communication skills and active listening skills.
• Strong problem-solving and time management skills.
• Ability to think strategically and act tactically.
• Ability to handle multiple tasks simultaneously.
• Ability to embrace the patient relationship to guide decisions and actions.
• Demonstrates good teamwork.

As the Clinic Manager, this role leads all office employees and oversees patient care services across a physical therapy and occupational therapy practice, combining clinical treatment with staff supervision and operational coordination. The clinic relies on this work to maintain superior patient outcomes, accurate documentation, and a cooperative team environment supporting physical therapists, assistants, and occupational therapists.

Scope of Work

• Exercise fair and firm leadership of all office employees and establish and maintain high morale in the department.
• Monitor the level and standard of work produced by staff and guide, coach, and advise as appropriate.
• Maintain cooperative relationships among healthcare teams by communicating information, responding to requests, building rapport, and participating in team problem-solving.
• Provide information to patients and the healthcare team by answering questions and requests.
• Conduct regular performance reviews and oversee staff payroll, time cards, and paid time off.
• Supervise all non-physician office staff and ancillary personnel, coordinating activities to accomplish the goals of the practice.
• Implement and monitor office policies and procedures.
• Coordinate patient care services across the practice in collaboration with the management team and office staff.
• Ensure superior service for all patients of the practice.
• Consult with patients to learn about their physical condition and symptoms.
• Diagnose movement dysfunction and develop a treatment plan.
• Teach patients how to properly use therapeutic exercise techniques.
• Assist patients with the use of equipment such as wheelchairs or walkers.
• Maintain patient records and document goals and progress.

Technical Qualifications

• BS, MS, or DPT from an accredited school.
• Current Physical Therapist licence.
• Current CPR Certification.
• Outpatient orthopaedic practice experience highly preferred.
• High proficiency with computers, MS Office, and practice management systems.
• Excellent oral and written communication skills, along with strong leadership, customer service, and service recovery skills.
• Excellent organisational and time management skills with ability to multitask in a fast-paced environment.
• Strong supervisory skills and ability to effectively delegate responsibility.
• Ability to maintain confidentiality of patient and employee information.
• Ability to remain flexible, adaptable, and calm in unexpected situations.
• Ability to exercise sound judgment in stressful circumstances.

Clinic Manager delivers a professional, compliant clinic environment across hiring, scheduling, supply management, OSHA adherence, and monthly KPI reporting within a corporate-supported aesthetic medicine setting. Success in the position means building a patient-centered culture, sustaining budget targets, and collaborating with operations and finance teams to support steady clinic growth.

Day-to-Day Responsibilities

• Create and maintain a professional environment in the clinic, upholding the code of conduct and maintaining a positive attitude with clients and staff.
• Adjust operations as needed to maintain peak performance.
• Establish and maintain appropriate levels of equipment, office, and medical supplies to support the medical practice.
• Maintain positive, productive, and professional relationships within the clinic.
• Assist with the growth and development of the clinic by collaborating with the corporate marketing team.
• Coordinate and lead regular meetings with providers and staff to keep the team informed of goals and policy changes.
• Monitor scheduling practices and staffing levels to ensure client needs and financial goals are met.
• Actively engage in hiring, orienting, promoting, reviewing, and terminating staff according to organisational policies.
• Maintain up-to-date staff files of required certifications and licences.
• Foster staff engagement and productivity.
• Ensure compliance with all applicable environmental and regulatory policies and procedures, including OSHA compliance and internal quality and safety measures.
• Partner with operations and finance teams to ensure the clinic meets budgetary requirements.
• Prepare and monitor monthly statistical reporting of key operations, meeting monthly budget targets and KPIs.

Professional Experience

• Bachelor's degree, preferably in Healthcare Administration, Management, Business, or a related field.
• Two years of management experience in a healthcare, medical office, retail, or luxury hospitality setting.
• Experience in sales and customer service preferred.
• Professional appearance and presentation at all times.
• Excellent listening and communication skills with an outgoing and positive personality.
• Punctual with the ability to handle schedule flexibility and a dynamic work environment.

Benefit

• Competitive compensation offered.
• Comprehensive Medical, Dental, and Vision benefits for full-time employees, including employee premium and dependent coverage.

The Clinic Manager owns the operational infrastructure of assigned medical clinics, directing setup, personnel management, billing improvement, and regulatory compliance across multiple sites. Reporting to departmental leadership, the Clinic Manager builds the financial and administrative foundation that enables physicians and clinical staff to deliver consistent, high-quality healthcare services at scale.

Accountabilities

• Direct daily operations of medical clinics.
• Oversee operations, personnel, and financial management of assigned clinics and sites as established by departmental guidelines.
• Monitor and recommend improvements for financial operations including billing, collections, revenue enhancements, and cost reductions.
• Direct the setup of new medical clinics as assigned.
• Ensure compliance with regulatory agencies including diagnostic support services.
• Ensure the physician credentialing process is timely and maintain current physician licensure and certification.
• Assist with the development of annual operating and capital budgets and maintain monthly comparisons.
• Provide leadership, direction, and support to the department and employees through evaluation of products and services and analysis of operations.

Knowledge Skills & Abilities

• MBA, MHA, or BA degree, or relevant experience in lieu of a degree.
• Membership in a relevant professional association such as a medical group management or medical practice executive organisation is beneficial though not required.
• Minimum two to three years of healthcare management experience.
• Strong clinic management information systems knowledge and involvement in data conversion processes.
• Knowledge of billing and collection processes and systems.
• Knowledge of physician contract structure and negotiations.
• Ability to interact effectively with physicians and physician assistants.
• Ability to embrace the client relationship to guide decisions and actions.
• Compliance with all regulatory requirements, guidelines, and policies.

Embedded within a multidisciplinary healthcare team, the Clinic Manager delivers active staff oversight, in-service training development, and continuous quality improvement across a patient-focused outpatient clinic. Working closely with patient care supervisors, nurse managers, and administrators, the Clinic Manager shapes a go-and-see management culture that keeps clinical operations accountable, staff development on track, and patient care centered at every level.

Role Responsibilities

• Actively manage staff and daily clinic operations by directly observing staff and clinic processes 50% of the time, using observations to train staff, drive accountability, and identify opportunities for improvement.
• Directly manage staff through hiring, staffing, providing feedback, promotions, assigning work, rewarding performance, disciplining, and reviewing performance.
• Provide work direction, training, succession planning, and grievance management while modelling and recognising expected performance.
• Review and approve direct reports' work schedules, considering patient and family needs, staffing requirements, and policies and procedures.
• Assess professional development needs of staff and develop annual in-service training programmes to meet those needs.
• Lead and manage in a manner that promotes continuous quality improvement.
• Actively manage clinic operations and remain available to staff, especially during critical times such as clinic start-up, using a go-and-see management style.
• Shadow patients, providers, and staff to provide on-the-job coaching and training.

Education & Experience

• Bachelor's degree in nursing with management experience, or advanced clinical training with management experience.
• Master's degree in Healthcare Administration or Nursing preferred.
• Two or more years of experience in healthcare as a patient care supervisor, nurse manager, clinic supervisor, or healthcare administrator.
• Experience managing a multi-disciplinary team of professionals.
• Financial management and process improvement skills.
• Working knowledge of continuous quality improvement principles.
• Knowledge of relevant corporate compliance laws, healthcare regulations, and organisational policies.
• Facilitation and coaching skills, both with individuals and with teams.
• Outstanding customer service skills.

Reporting to senior operations leadership, the Clinic Manager shapes business and clinical metrics at the centre level, overseeing staffing optimisation, talent development, and community relationship-building across all disciplines and sites. Partnering with clinicians and colleagues through every stage of the talent life cycle, the Clinic Manager contributes measurably to patient experience, market growth, and the continuous improvement of centre-wide workflows.

Strategic Responsibilities

• Build an environment of team building, integrity, patient and colleague safety, quality care, continuous improvement, and reward and recognition at the centre level.
• Monitor and drive key business and clinical metrics.
• Ensure staffing optimisation and hold staff accountable to maintain workflow and patient experience across all disciplines and sites.
• Work with clinicians to assess centre processes, workflows, and staffing to continuously improve the patient experience.
• Maintain and establish relationships with employers, payers, referral sources, networks, and local communities to drive market growth.
• Mentor and coach the team on business metrics, patient satisfaction, process, and procedure.
• Develop colleague success through all aspects of the talent life cycle including recruiting, hiring, onboarding, orientation, mentoring, engagement, retention, performance management, and succession planning.

Position Requirements

• Bachelor's degree or equivalent experience.
• Two to three years of supervisory experience preferred.
• Strong service mentality with a focus on achieving defined service standards.
• Considerate and supportive communication style with a warm, positive, and upbeat demeanour.
• Ability to lead and prioritise multiple tasks in a dynamic environment without direct supervision.
• Ability to identify areas of opportunity, develop a plan of action, implement, and evaluate the plan effectively.

Sitting at the intersection of clinical oversight and business administration, the Clinic Manager builds a team that manages urgent care centre operations, personnel scheduling, and participation in organisational strategic planning. Operating across staff meetings, management planning, and financial analysis, the Clinic Manager advances service delivery and ensures the clinic meets compliance and performance targets in partnership with senior leadership.

Operational Focus

• Oversee all business operations of the urgent care centre.
• Manage daily operations of the clinic and personnel functions.
• Oversee preparation of non-physician staff schedules and provide final approval of shift changes.
• Conduct regular staff meetings and participate in management meetings.
• Participate in strategic projects to accomplish the organisational strategic plan.

Minimum Qualifications

• High school diploma or equivalent required.
• BA or BS in Business or Healthcare Administration preferred.
• Two to four years of experience in clinical management and supervision.
• Solid understanding of medical insurance plans and office procedures.
• Solid understanding of financial reports and ability to analyse numerical data.

A key member of the Diaverum renal services leadership team, the Clinic Manager owns full accountability for daily clinical and operational management of the Havant dialysis clinic, including compliance, equipment maintenance, and continuous improvement in partnership with Portsmouth NHS Trust. Collaborating with staff, payers, and regulatory bodies, the Clinic Manager leads a registered nursing-qualified team to deliver safe, high-quality renal care that meets all internal and external governance standards.

Leadership Responsibilities

• Take full responsibility and accountability for the daily operational and clinical management to meet quality outcomes for medical and financial performance.
• Facilitate strategic goals at the clinic level including organic growth and service leadership.
• Maintain accountability for the clinic's compliance with all policies, procedures, guidelines, and regulations, ensuring the clinic is audit-ready at all times.
• Lead continuous improvement activities at the clinic level including the development and promotion of good working relationships between the organisation and associated entities.
• Delegate and manage responsibilities essential to the fulfilment of the position.
• Act in a professional advisory role to staff, providing supervision, guidance, and ongoing performance monitoring and evaluation.
• Undertake necessary performance measures such as audits, reviews, and patient and staff surveys to ensure compliance with internal and healthcare best practice guidelines.
• Ensure all technical equipment is fully maintained and operational and that water quality conforms to Renal Association Standards.
• Act as a registered manager with legal responsibility for day-to-day activity at the clinic as per regulatory requirements.

Qualifications & Experience

• Registered Nurse with full awareness and understanding of the NMC code of professional conduct.
• ENB998 or equivalent teaching and assessing qualification.
• Experience managing and leading a team of nurses.
• Ability to lead a multi-disciplinary team.
• Excellent communication skills with fluency in English.
• Positive and dynamic approach to providing safe and effective delivery of care.