Job Summary:

• Assists with training and supervising assigned staff helping them with performance goals.
• Maintains attendance records for responsible employees.
• Reports any attendance and/or disciplinary issues to manager.
• Maintains strict employee, physician and management confindentiality.
• Monitors assigned duties of staff for correctness and completeness.
• Offers input regarding staff evaluations and disciplinary actions.
• Maintains medical equipment, identifies and resolves clinical problems as applicable.
• Assists physician with hospital procedures and rounds if credentialed.
• Perform routine patient check-in procedures, including work-ups and new patient history.

Skills on Resume:

• Staff Training (Soft Skills)
• Record Keeping (Hard Skills)
• Issue Reporting (Soft Skills)
• Maintain Confidentiality (Soft Skills)
• Performance Monitoring (Soft Skills)
• Evaluation Input (Soft Skills)
• Equipment Management (Hard Skills)
• Clinical Assistance (Hard Skills)

Job Summary:

• Schedule patient appointments and other procedures in computer system 
• Schedule outpatient x-rays and tests 
• Triage patient phone calls and handle other patient calls as appropriate.
• Explain procedures and prep instructions to patients.
• Escort patients throughout the office 
• Prepare examination rooms to include cleaning and restocking of supplies.
• Chaperon during examination of female patients.
• Assist with dressing and undressing of patients 
• Administer intramuscular, subcutaneous, and intravenous (RN and LPN only) medications upon direction of a physician.
• Perform phlebotomy for lab work and complete required forms.

Skills on Resume:

• Appointment Scheduling (Hard Skills)
• Patient Triage (Soft Skills)
• Procedure Explanation (Soft Skills)
• Patient Escort (Soft Skills)
• Room Preparation (Hard Skills)
• Chaperoning (Soft Skills)
• Patient Assistance (Soft Skills)
• Medication Administration (Hard Skills)

Job Summary:

• Recruit and Schedule all patients as needed for ongoing clinical studies
• Manage all required documentation in accordance with protocols and study requirements
• Take pictures with Visia and FotoFinder systems for all patients, take all photos
• Ensure all equipment and supplies are available as needed for all studies
• Approve prescriptions and communicate with pharmacies at direction of physicians. 
• Obtain authorizations for medication 
• Maintain strict patient confidentiality.
• Assist with endoscopy procedures 
• Successfully completes all Gastro One training requirements (i.e. OSHA, HIPAA, safety, compliance, etc.).
• Responsible for compliance with all regulatory requirements and/or guidelines

Skills on Resume:

• Patient Recruitment (Soft Skills)
• Documentation Management (Hard Skills)
• Clinical Photography (Hard Skills)
• Supply Management (Hard Skills)
• Prescription Approval (Hard Skills)
• Authorization Management (Hard Skills)
• Maintain Confidentiality (Soft Skills)
• Procedure Assistance (Hard Skills)

Job Summary:

• Manage dispenser diary to maximise appointment potential.
• Assist in selling accessories and customer care plans (CCP), by demonstrating the benefits to the patient.
• Manage all inbound and outbound calls/leads and ensure diary is full and with the correct ‘familiar voice’.
• Provide customer care and premium brand service to patients and Ensure the clinic is open and fully operational
• Present and maintain the clinic in keeping brand promise
• Ensure all areas of the clinic are maintained trip hazard free, etc., and in good general order in keeping with brand promise (both outside and inside).
• Greet and manage patients on active clinic days
• Work closely and communicate with treatment provider and medical director 
• Communicate status of studies routinely to interested parties

Skills on Resume:

• Diary Management (Hard Skills)
• Sales Assistance (Soft Skills)
• Call Management (Hard Skills)
• Customer Care (Soft Skills)
• Brand Presentation (Soft Skills)
• Safety Maintenance (Hard Skills)
• Patient Greeting (Soft Skills)
• Team Communication (Soft Skills)

Job Summary:

• Compiles daily rounding list maintaining current communications with SCVTS coordinators
• Coordinates nursing service activities with all appropriate referral sources
• Assist house staff by dividing new consults/transfers/admits among appropriate individuals
• Assists with inpatient admission/discharge planning by completion of hospital records and patient instructions following established critical pathways/core measures
• Schedule follow up appointments and/or testing ordered at discharge
• Enter discharge medications and other pertinent data into Office Based EMR
• Facilitates adherence to core measures through chart review when completing discharge papers and alerting attending physician as appropriate
• Provide patient education as appropriate
• Promote and support hospital RN knowledge regarding cardiothoracic vascular service line
• Obtain pertinent diagnostic test results to enhance care delivery and discharge planning

Skills on Resume:

• List Compilation (Hard Skills)
• Service Coordination (Soft Skills)
• Staff Assistance (Soft Skills)
• Admission/Discharge Planning (Hard Skills)
• Appointment Scheduling (Hard Skills)
• Data Entry (Hard Skills)
• Chart Review (Hard Skills)
• Patient Education (Soft Skills)

Job Summary:

• Submits daily hospital and procedure charges to billing office
• Update daily rounding list with SCVTS coordinators near end of shift
• Assesses patient condition and intitiates appropriate nursing and /or medical care in accordance with established guidelines and evidence based practice.
• Facilitates communication among and between hospital attending physicians, referring physicians, physician assistants, nurse practitioners, fellows, interns, hospital administration, hospital and SCVTS departments through verbal, pager, and/or data means.
• Maintains appropriate continuing education credits per RN board requirements
• Develops and updates an individualized plan of care based upon the assessement of the patient in congruence with the medical diagnosis and treatment plan. 
• Collaborates with patient and their available resources.
• Implements purposeful plan of care, reflecting the uniqueness of each patient.
• Interviews patients in pre-operative holding area in collaboration with nursing staff, primary surgeon and anesthesia department, ordering lab work or diagnostic evaluations as indicated.
• Under Physician supervison, can perform other related duties as assigned, within scope of licensure.

Skills on Resume:

• Charge Submission (Hard Skills)
• List Updating (Hard Skills)
• Patient Assessment (Soft Skills)
• Communication Facilitation (Soft Skills)
• Continuing Education (Hard Skills)
• Care Planning (Soft Skills)
• Collaborative Care (Soft Skills)
• Pre-operative Interviews (Soft Skills)

Job Summary:

• Performs surgical preparatory procedures.
• Assists with patient positioning, skin preparation and draping.
• Cleaning of surgical area and application of dressing.
• Assists PACU nursing staff in post-operative patient care, evaluates patient outcomes and response to care,revising plan 
• Documents assessment, plan, all care given and patient responses in the patient's record
• Educates patient/family according to assesssed need using mutual participation model.
• Participates in the planning, implementation and evaluation quality improvement activites within department, health system and / or community.
• Performs nursing activities in accordance with Hospital policies and procedures, Michigan Public
• Health Code and ANA scope and standards of practice.
• Demonstrates knowledge and use of unit-specific equipment and appropriate supplies used in delivery for the highest quality patient care.
• Provides a safe enviroment for patient, family and all other caregivers

Skills on Resume:

• Surgical Preparation (Hard Skills)
• Patient Assistance (Soft Skills)
• Surgical Cleaning (Hard Skills)
• Patient Documentation (Hard Skills)
• Patient Education (Soft Skills)
• Quality Improvement (Soft Skills)
• Policy Compliance (Hard Skills)
• Safety Management (Soft Skills)

Job Summary:

• Responsible for doctor assigned clinic to schedule appointments, notify patients of scheduling changes, call patients to remind them of appointments the day prior to the appointment. 
• Provide information to patients regarding bringing referrals, current insurance cards, a ride and dark sunglasses, if they are to be dilated, and to come 30 minutes early for their appointments.
• Make every effort to answer calls on first ring, ensures that patients on hold are kept up to date as to their hold time.
• Review future scheduled appointments to ensure clinics are not over/under booked. 
• File and maintain authorization records by uploading into Nextech.
• Make sure auth’s are entered in the computer system in a timely manner and prior to making appointment.
• Calls Patient for reminder of appointment on the Recall List.
• Route or take messages or pull charts for TRIAGE, Rx refills, and personal calls.
• Unsurpassed customer service is expected.
• Back-up for Check-out position.
• Make new patient packets ready to be mailed out.

Skills on Resume:

• Appointment Scheduling (Hard Skills)
• Patient Communication (Soft Skills)
• Call Management (Soft Skills)
• Appointment Review (Hard Skills)
• Record Maintenance (Hard Skills)
• Authorization Management (Hard Skills)
• Reminder Calls (Soft Skills)
• Customer Service (Soft Skills)

Job Summary:

• Oversee and manage day-to-day clinic operations, staff, and building maintenance in our Grand Forks location. 
• Ensure an efficient clinic environment fulfilling the goals of Pediatric Partners' vision. 
• Provide effective management and leadership for clinic staff 
• Provide strategic advisement to leadership regarding best practices, learning and development. 
• Maintain a safe and well-maintained building for both patients and employees 
• Oversee building maintenance and care 
• Lead strategic hiring efforts for the clinic 
• Act as a representative for Human Resources, Business Office, and leadership in situations where team members are not able to be present 
• Manage and track payroll for the team as well as PTO to ensure appropriate coverage 
• Complete performance management team including reviews, Performance Improvement Plans, Verbal Warnings, Terminations 

Skills on Resume:

• Operations Management (Hard Skills)
• Staff Leadership (Soft Skills)
• Strategic Advisement (Soft Skills)
• Facility Maintenance (Hard Skills)
• Human Resources Representation (Soft Skills)
• Payroll Management (Hard Skills)
• Performance Management (Soft Skills)
• Recruitment Strategy (Soft Skills)

Job Summary:

• Assist in patient scheduling, which makes them responsible for ensuring patients receive services in an efficient and timely manner. 
• Act as the doctor’s assistant during all pre-ops, post-ops, follow-ups and minor in-office surgical procedures, and help administer patient care.
• Assist the doctor in taking pre-and post-op clinical photos. 
• Functional understanding of the day-to-day office functions and be responsible for staying on schedule. 
• Assisting the doctor, responsible for prior set up and post-procedural cleanup.
• Respond to patient concerns, both before and after procedures.
• Keep up with stocking rooms and product inventory.
• Answer all incoming phone calls in a courteous and professional manner and respond to 100% of patient email inquiries before the office closes each day.

Skills on Resume:

• Patient Scheduling (Hard Skills)
• Surgical Assistance (Hard Skills)
• Clinical Photography (Hard Skills)
• Office Management (Hard Skills)
• Procedure Preparation (Hard Skills)
• Patient Communication (Soft Skills)
• Inventory Management (Hard Skills)
• Call Handling (Soft Skills)

Job Summary:

• Be present at all new patient appointments and clinics on Wednesday
• Present educational materials, explain the departmental process of their treatment
• Give contact information for any questions, comments, or concerns.
• Receive and distribute any patient testing, labs, scans, and x-rays to Dr. Fernandes and Dr. Bunnell for review.
• Print the Head and Neck schedules for the week, circle ALL new patients that were seen, and call the referring physician's office to thank them for the referral, and give them an overview of the consult and plan of treatment.
• Record, facilitate, or transfer any records about the Head and Neck program patients.
• Create and maintain a Head and Neck Database through a shared drive so Physicians, Residents, and Staff will have access to review the status and treatment of Department patients.
• Communicates with patients regarding their post-operative appointments, nutrition as per provider's directions.
• Visits the surgical ward the morning after surgery and continues to have daily contact throughout the patient's postoperative period.
• Calls the patients at home once discharged to check on their status and to address any questions, worries, or concerns.

Skills on Resume:

• Patient Support (Soft Skills)
• Educational Presentations (Soft Skills)
• Information Distribution (Hard Skills)
• Schedule Management (Hard Skills)
• Communication Coordination (Soft Skills)
• Database Maintenance (Hard Skills)
• Post-Operative Care (Soft Skills)
• Follow-Up Calls (Soft Skills)

Job Summary:

• Prepare FMLA paperwork and any patient or physician letters necessary.
• Perform under stress when confronted with emergency, critical, or unusual situations. 
• Dealing with periodic cyclical workload pressures and levels of responsibility. 
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. 
• Organize and prioritize assignments to work independently as well as a collaborative team member.
• Drive engagement for the team by holding staff meetings/communicating Pediatric Partners mission 
• Serve as liaison for corporate departments to disseminate necessary information to team 
• Communicate directly with Board of Directors regarding clinic needs 
• Delegate job duties to appropriate team members 
• Purchase office materials for location 
• Maintain Continuing Education Contracts, advise management as to current contract balances 

Skills on Resume:

• Document Preparation (Hard Skills)
• Stress Management (Soft Skills)
• Workload Management (Soft Skills)
• Task Flexibility (Soft Skills)
• Team Engagement (Soft Skills)
• Corporate Liaison (Soft Skills)
• Executive Communication (Soft Skills)
• Resource Procurement (Hard Skills)

Job Summary:

• Utilizing clinical knowledge/experience to serve as an entry point for the timely access to appropriate clinical assessment and treatment services
• Obtaining and maintaining current knowledge of internal/external services to communicate timely information
• Collaborating with representatives from all services to plan, develop, implement and evaluate a systems approach to client care
• Identifying gaps in service and participating in addressing such, internally and externally
• Playing a collaborative role with respect to the management of resource utilization
• Evaluating the effectiveness of the "role" to facilitate decision-making
• Send postcard reminder to patients who have missed appointments.
• Relies on experience and judgment to plan and accomplish goals.

Skills on Resume:

• Clinical Triage (Hard Skills)
• Knowledge Management (Hard Skills)
• Collaborative Planning (Soft Skills)
• Gap Identification (Soft Skills)
• Resource Management (Soft Skills)
• Role Evaluation (Soft Skills)
• Appointment Reminders (Hard Skills)
• Judgment and Planning (Soft Skills)