• Liaising between clients and accounting team members to ensure deadlines are met
• Assisting in client administration and processes
• Preparing and reviewing forms, correspondence and other documents for clients to support the accounting team
• Make Australian Taxation Office telephone calls, obtain information from the ATO portal, correspondence and lodgements
• Make Client telephone calls and correspondence
• Fulfill general administration duties for the accounting team
• Maintain contact with clients on billing and cases via phone and email 
• Perform administrative duties including data entry into CMS, uploading documents to the client portal, and ensuring all communication is documented 
• Communicate effectively using written, oral, non-verbal, and active listening skills 
• Identify and support opportunities to drive process improvements that will increase output

Skills: Client Communication, Administrative Support, Deadline Management, Client Relationship Management, Process Improvement, Documentation and Compliance, ATO Correspondence and Lodgements, Effective Communication Skills

• Prepare content, images and related files and publish via Content Management System in line with deadlines set and restrictions laid down by client platforms 
• Monitor content processing via workflow tools and update work orders promptly 
• Register, check, and upload promotional materials and images for all titles and update
• Liaise with internal teams on the schedule, delivery and processing of media and other materials 
• Prepare to publish reports to share with clients 
• Monitor content progress through various stages, ensuring all stages are completed on time 
• Carry out quality assurance checks on the clients' platform via a set-top box or app to ensure content appears correctly in assigned service locations and folders 
• Remedy faults/issues where appropriate, including reacting to incidents when, and as they occur, through to resolution 
• Communicate with clients' operations department on delivery queries in a professional manner 
• Liaise with Marketing and Production teams regarding the delivery of monthly promotional materials and bi-weekly editorial folder changes 

Skills: Content Management System Proficiency, Workflow Management, Promotional Material Management, Cross-Functional Collaboration, Report Preparation and Sharing, Quality Assurance and Troubleshooting, Incident Management, Client Communication

• Coordinate support between the regional site and headquarters
  
• Collaborate with global IT team to improve processes and enhance customer satisfaction
• Coordinate IT services with shared services in the local site
• Provide support via telephone, remotely manage client machines located throughout various locations including associate cubicles, cleanroom labs, manufacturing line and remote sales and service teams
• Participate in special projects, both regional and global
• Provide elevated support to the Client’s Executive Management staff and corresponding admins
• Follow established procedures
• Create and update documentation
• Assume ownership of end-user issues and strive to provide excellent service to all business partners
• Create and/or modify the initial record of the request
• Resolve all tier-one end-user issues over the phone and escalate to next-level IT support associates

Skills: Coordination Skills, Collaboration, IT Service Coordination, Remote Support Expertise, Project Management, Executive Support, Procedural Adherence, Documentation Management

• Perform appropriate issue diagnosis and guide users through step-by-step solutions
• Clearly and effectively communicate technical solutions in a user-friendly, professional manner
• Visit associate at deskside for hands-on support
• Administering network accounts - password resets and unlocking accounts
• Build and deploy new hire computers/upgrades and RMA/warranty repairs
• Unpacking pallets/boxes of desktop and laptop computers in large quantities
• Install PC operating systems and provide Windows account maintenance using Microsoft Active Directory
• Provide support for telephony, including desk and mobile devices
• Provide application support, including general account creation, password resets, installation and general troubleshooting
• Screen work orders routinely and distribute to appropriate subject matter experts
• Communicate with end-users regarding support ticket status and follow up to assess the customer satisfaction level
• Supporting associates located outside region with accommodation to different time zones

Skills: Technical Troubleshooting and Diagnosis, Clear and Effective Communication, On-Site Support, Network Administration, Computer Deployment and Repair, Inventory Management, Operating System Installation and Maintenance, Telephony and Application Support

• Design and Execute Brilliant Addressable TV Campaigns
• Interrogate the brief, build out targeting, pricing and media plans, rationales and respond to agencies, ensuring key client SLAs are being achieved on time
• Manage proactively campaign launch activities, responsible for client campaigns going live and which requires top-class attention to detail, confidence, and organization to ensure that all internal and external teams provide what is needed to get the campaign live
• Have ultimate responsibility for campaign delivery and pacing (The Client Services team).
• Be responsible for assisting the Client Success Manager in monitoring campaign performance and ensuring that action is taken in the event of underperformance/pacing (The Client Success Coordinator)
• Gather all mid and final performance statistics and deliver this back to the client.
• Review continually  the measures of success for each campaign you propose, analyze the data 
• Provide consistent communications to the agency that glean learnings and support campaign recommendation
• Owner Key Activities that support Forecasts Revenue Growth
• Work with agency teams and relevant internal teams to provide insights and opportunities to up-sell, cross-sell and secure re-bookings
• Retain and grow business based on excellent campaign delivery and results
• Develop and manage the business plan and key initiatives to grow average campaign sizes for clients

Skills: Campaign Management, Targeting and Media Planning, Client Relationship Management, Analytical Skills, Attention to Detail, Cross-functional Collaboration, Strategic Thinking, Problem-Solving Skills

• Develop a comprehensive client-driven case plan with both short-term and long-term goals identified 
• Complete a timeline and measures for each goal 
• Monitor progress towards goals in regularly scheduled follow-ups 
• Evaluate and adjust care plans and document client progression 
• Empower clients to become involved in planning and goal-setting 
• Refer clients to appropriate resources to assist with meeting goals 
• Help volunteers in the event issues and/or questions regarding clients or client files occur 
• Be available, if needed, to meet with clients for special financial assistance and special referrals 
• Support the creation, planning and coordination of a program and its activities 
• Ensure implementation of policies and practices 
• Help create and strengthen community partnerships to further the mission 
• Assist with grant writing 
• Make more complex meeting arrangements and confirm attendance, schedule conference rooms, A/V equipment

Skills: Case Management, Goal Setting and Monitoring, Documentation and Evaluation, Client Empowerment, Resource Referral, Volunteer Support, Program Coordination, Administrative Support

• Create daily programming schedules, inform relevant persons on programming processes and administer assigned tasks 
• Coordinate client contact and confirm proper measures are taken for client satisfaction 
• Facilitate communication between all relevant parties regarding current programs 
• Research as necessary to provide effective programming
• Educate and inspire clients regarding Addressable TV propositions and products
• Understand client’s marketing objectives to create relevant proposals for clients
• Keep agencies updated on changes with both products and the addressable tv market
• Understand and co-ordinate agency feedback regularly
• Schedule and train customer contacts on the BlueTeam app. 
• Follow up with clients to ensure they have been properly onboarded. 
• Develop and communicate client Standard Operating Procedures (SOPs)
• Send and manage communications for onboarding. 

Skills: Programming Scheduling, Client Communication, Interpersonal Skills, Research Skills, Client Education, Proposal Development, Market Awareness, Agency Coordination

• Be responsible for the weekly upload of new sales leads into the CRM system. 
• Work with the sales team to compose customer proposals and presentations. 
• Schedule and facilitate regular project status meetings create meeting agenda and distribute an updated status report for assigned projects. 
• Assist the sales team with any incomplete contracts/service orders or outstanding deliverables. 
• Assist the Marketing Manager in gathering, updating, and providing collateral and branded material for sales appointments and demonstration presentations. 
• Work with the sales team and other internal departments to ensure the appropriate people attend sales appointments and product demonstrations. 
• Manage follow-up correspondence for various sales appointments and internal projects. 
• Assist with event preparation for on and offsite sales demonstrations and/or tradeshows. 
• Be self-motivated and proactive around the needs of the sales team and the organization. 
• Remain knowledge of products and services along with current competition in the market. 
• Review the property list for accuracy and enter it into the CRM system. 

Skills: CRM Management, Proposal and Presentation Development, Project Coordination, Contract and Order Management, Collateral and Material Management, Cross-Functional Collaboration, Follow-Up and Correspondence Management, Event Coordination

• Manage Division email, voicemail and calendar to ensure timely responses to client and personnel needs 
• Coordinate schedules to meet client and personnel needs 
• Coordinate with personnel in the organization on client visits, meetings, etc. 
• Perform various special projects to improve firm client service and quality (as requested). 
• Coordinate various deliverables to clients and prospective clients. 
• Arrange alternate solutions when the Team is not available to meet client needs. 
• Follow through on critical outgoing items to ensure delivery and timely responses. 
• Inform Team about work status/problems/delays, know where to get help and delegate appropriately, task-oriented, productive, displays initiative. 
• Realistically assess the time required to complete routine assignments and asks questions about conflicts/deadlines. 
• Proofread/correct for spelling/punctuation/grammar for general documents received. 
• Sort/deliver mail/faxes/packages and draft, edit, and proofread correspondence and reports. 
• Communicate details/changes timely. 

Skills: Email and Calendar Management, Schedule Coordination, Client Communication, Project Management, Deliverable Coordination, Problem Solving, Follow-up and Timely Response, Attention to Detail

• Preparing and sending out accurate and timely invoices 
• Maintaining access to clients’ procurement portals 
• Maintaining contract records and ensuring that SalesForce and Sage are aligned 
• Partnering with Finance to monitor payments and outstanding invoices 
• Recommend best practices, process improvements, and streamlining initiatives 
• Respond to invoice queries in the Support mailbox from internal and external stakeholders 
• Work and function as a team player in a cross-cultural team with colleagues
• Support client onboarding processes 
• Deal with incoming client requests during Manila office hours and perform essential account management tasks 
• Independently execute the production and delivery of standard RepRisk products for clients (e.g. reports, data exports) and other client-related administrative tasks 
• Cooperate with other internal stakeholders (e.g. the Sales, Management, IT, Products, Operations) to solve client-related queries, as well as to develop and execute internal projects

Skills: Financial Administration, Systems Integration and Management, Stakeholder Collaboration, Process Optimization, Customer Support and Communication, Team Collaboration and Cultural Competence, Client Relationship Management, Project Execution and Product Delivery

• Experience in a customer service environment, within the satellite or technology industry, and supporting a sales department
• Have good knowledge and understanding of Salesforce
• Have excellent communication skills and can interact with a diverse multi-level organizational and global customer base
• Have an intermediate working knowledge of computers and programs, such as Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• A creative problem solver, able to resolve conflicts and filter conflicting agendas to determine a path forward
• Outgoing, self-motivated, and able to work independently and make decisions within minimum supervision and within established processes and procedures
• Ability to understand and interpret contractual and technical language/ terms
• Ability to make recommendations for solutions using sound judgment and initiative
• Experience in traditional advertising, direct marketing, cable/broadcasting, or similar media environment
• Have agency background

Qualifications: BA in Communications with 3 years of Experience

• Be optimistic and goal-oriented, by creating, driving, and directing annual planning goals
• Direct goals for the management team on a weekly, monthly, and quarterly basis
• Complete and manage all client investment applications and/or documents
• Manage monthly, quarterly, and annual financial plan documents for clients and direct advisor on annual-cycle to ensure financial plans are completed within compliance standards
• Coordinate client accounts with advisors, processing documentation within multiple digital applications for regulatory compliance.
• Must be task-oriented with strong organizational skills
• An optimistic personality that can work under pressure to complete work while maintaining a positive attitude
• Perform senior-level client communication and management skills, with clear and substantive speaking, writing, and presentation skills
• Knowledge in Sales data analytics and basic knowledge in accounting

Qualifications: BA in Business Administration with 7 years of Experience

• Proven experience focused on customer experience, sales, or sales operations
• Proficiency with Microsoft Office, particularly Excel and Outlook
• Comfortable multi-tasking and problem-solving in a fast-paced environment
• The ability to focus on goals while keeping customer experience at top of mind
• A lack of fear of asking questions
• Experience with eCommerce, luxury items, and/or CRMs is a bonus
• Exceptional new business and client-facing skills.
• Experience in growing, managing, and inspiring internal teams
• Strong leadership and organizational skills must be complemented by a relationship-building management style.

Qualifications: BA in Psychology with 2 years of Experience

• Willingness to listen to clients' concerns and communicate effectively to ensure they continue to have a positive relationship with the Firm.
• Excellent computer literacy skills and software knowledge including strong practical application of Microsoft Office and Outlook.
• Excellent communication skills with the ability to organize and express thoughts clearly and concisely both orally and in writing.
• Ability to multi-task, with attention to detail.
• Desire to work and collaborate in a team environment as well as work independently.
• Strong business acumen with the ability to prioritize and organize data.
• Has no fear of technology and has basic knowledge of Word, Excel, PowerPoint, Outlook, Bill 4 Time.
• Can work independently and remotely on multiple projects at once
• Extremely organized and oriented
• Gifted communicator

Qualifications: BA in Marketing with 4 years of Experience

• Experience in a customer service role and knowledge of PBM or healthcare industry
• Ability to work independently and prioritize work to meet a need
• Strong team orientation and the ability to work with a variety of people
• Ability and desire to work with external client contacts and partners to guide health plan clients
• Excellent verbal and written communication as well as strong organizational and multi-tasking skills and above-average problem-solving and project management capabilities
• PC skills, Microsoft Office, Email, Internet, and other applications
• Previous experience working in customer services or client services roles, from fine art, luxury, or high-end organizations.
• Excellent organization skills, with the ability to troubleshoot and balance tasks.
• Confident working to deadlines in a fast-paced environment.
• Motivated, ambitious, and eager to learn.

Qualifications: BA in Sociology with 4 years of Experience

• Experience managing digital/radio/mobile/online campaigns, in a media organization, agency, client management, or sales planning role.
• Have an understanding of online and traditional media and the ability to craft strategic audio, digital, experiential and video media and creative solutions.
• Highly organized and focused multi-tasker with strong attention to detail.
• Be able to think creatively and sell strategically, with strong analytical and project management skills.
• Experience working with Google Analytics and/or other site analytics platforms
• Excellent client service and presentational skills, 
• Working knowledge of Excel and PowerPoint
• Have experience with Wide Orbit and/or SalesForce,
• Proficiency with desktop applications, including but not limited to Microsoft Office

Qualifications: BA in Human Resources Management with 4 years of Experience

• Have legal or accounting administration background
• Proficient with office suite including outlook, word and excel
• Professional, and exceptional customer service
• Effective communicator and people-focused
• Able to work independently with minimum direction  and strong time-management skills
• A certificate in administration and business management would be an asset
• Knowledge of initiatives, goals, standards and policies of Lodge services.
• Knowledge of the Canadian Cancer Society's Priorities, Initiatives, Goals and Programs.
• Knowledge and understanding of related activities/initiatives of the community health partners.

Qualifications: BA in Social Work with 4 years of Experience

• Strong written and verbal communication skills
• Strong customer service skills, including the ability to effectively work with clients from diverse backgrounds
• Ability to effectively manage potential conflicts with community health partners and clients ensuring appropriate access and resolution of concerns.
• Strong PC skills and operation of standard office equipment
• Must have the ability to work a 24-hour flexible work schedule (mornings, afternoons & evenings/overnight shift work)
• Ability to work overnight shifts and work alone
• Knowledge of Lodge building operations with respect to regular maintenance, troubleshooting and safety measures.
• Experience in social services, health administration, or hospitality/tourism
• Previous experience and/or training in engaging and leading volunteer teams
• Have CPR-C certification, First Aid, and WHMIS

Qualifications: BA in Customer Service Management with 5 years of Experience

• Strong written and verbal communication skills
• Strong customer service skills, including the ability to effectively work with clients from diverse backgrounds
• Ability to effectively manage potential conflicts with community health partners and clients ensuring appropriate access and resolution of concerns.
• Strong PC skills and operation of standard office equipment
• Must have the ability to work a 24-hour flexible work schedule (mornings, afternoons & evenings/overnight shift work)
• Ability to work overnight shifts and work alone
• Knowledge of Lodge building operations with respect to regular maintenance, troubleshooting and safety measures.
• Experience in social services, health administration, or hospitality/tourism
• Previous experience and/or training in engaging and leading volunteer teams
• Have CPR-C certification, First Aid, and WHMIS

Qualifications: BA in Customer Service Management with 5 years of Experience

• Able to build rapport and relationships both internally and externally.
• Communicate in an open, helpful, and engaging manner.
• Able to focus on finding the right solution for each client that ensures both integrity and that NRI processes are followed.
• Builds and contributes to team comradery.
• Takes personal accountability and end-to-end ownership of a solution or obstacle.
• Willing to put in the extra effort when it counts.
• Excellent MS Excel, Word, and Outlook skills
• Organizational skills including the ability to prioritize effectively
• Able to demonstrate excellent attendance and punctuality.

Qualifications: BA in Public Relations with 2 years of Experience