• Receiving incoming calls from customers (new, and existing).
• Maintaining a workflow queue in order to facilitate orders within the building.
• Emailing and calling customers regarding purchase orders they have with us, and acquiring the answers we need to get the order back on track and produced.
• Communicating with assigned Sales Rep., aiding them in various tasks to complete the sale process, turning projects into orders.
• Solving customer complaints in an empathetic and business savvy manner.
• Idea generation for clients, connecting them to products that will drive sales.
• Generating quotes for clients.
• Calculating production and shipping times to make sure order in-hands dates are met.
• Answering customer inquiries via email correspondence.
• Working with global-team quoting customers on overseas produced items.

Skills: Customer Management, Order Processing, Complaint Resolution, Sales Support, Effective Communication, Product Matching, Quote Generation, Logistics Coordination.

• Provide daily Client support
• Analyze root cause, understand the scope and impact of a problem, and able to prioritize and escalate issues appropriately
• Prepare Clients for project and product implementation
• Develop Client Solutions and manage associated tasks within the scope of their own division
• Provide regular communication with the Client and anticipate, research and solve Client issues of a moderate to complex scope
• Respond within required timelines to internal and external client inquiries and provide direction on resolution of issues reported
• Gather information to produce internal and/or external reporting for specific client management
• Review client documented procedures and provide change recommendations, upon client approval
• Generate internal procedure documentation and publish/maintain it in the appropriate system/database
• Assist with identifying staff training needs and participate in and lead peer assisted learning opportunities, such as round tables, with operations staff

Skills: Client Support, Issue Analysis, Project Preparation, Solution Development, Client Communication, Inquiry Response, Reporting Skills, Training Leadership.

• Sustaining current customer base through maintenance and subscription renewals and prioritizing responses to their ongoing needs
• Generating new customers through effective customer interactions at daily marketing and promotional events
• Creating and delivering compelling content and consistently following through on sales & customer service
• Working closely with the sales and marketing team to understand and improve the execution of campaigns
• Collaborating in the planning and execution of company marketing and sales initiatives
• Providing input from market engagement with prospective customers
• Supporting marketing and sales efforts with industry events, exhibits, or other sales-based events
• Participating in daily team training sessions, developing new systems, tools, and communication techniques to better serve clients

Skills: Customer Retention, Lead Generation, Content Creation, Team Collaboration, Campaign Execution, Market Engagement, Event Support, Skills Development.

• Oversee account conversions
• Create mini-plans for clients
• Oversee the process when a client gets divorced
• Responsible for onboarding new clients, supporting existing clients and maintaining client relationships. 
• Account set-up and system configuration, training and system roll-out. 
• Demonstrate proficient business, product, and tool knowledge and are able to support clients
• Participate in Client meetings and conference calls
• Engage in building and leveraging credible relationships with internal and external clients to achieve desired outcomes of retention and satisfaction
• Interface with various levels of management, both internally and externally
• Mentor less experienced associates

Skills: Account Conversion, Client Planning, Divorce Oversight, Client Onboarding, System Configuration, Client Support, Stakeholder Engagement, Mentorship Skills.

• Answers inbound calls and emails from multiple sources
• Acts as initial contact for technical support for external users of internet based systems
• Build sustainable relationships through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Assist with adds/changes/updates to an order
• Handle inquiries, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of partner, agent and applicant interactions
• Provide support for team personnel in partner meetings regarding workflow, projects and applicant processing
• Meet personal/team targets and call-email handling quotas

Skills: Inbound Support, Technical Assistance, Relationship Building, Information Accuracy, Order Management, Inquiry Resolution, Record Keeping, Team Support.

• Respond to clients' inquiries via phone, emails and IMs.
• Educate clients and potential clients regarding the Company's operations
• Research the status of clinical study protocols/studies
• Refers to calls requiring higher authority to appropriate departments to be resolved
• Triage client submissions by making minor corrections
• Maximize client potential by establishing strong rapport and trust.
• Work with a team approach to meet the client needs and bottom line profits.
• Provide strong, open and positive communication.
• Maximize the efficiency of the sales team, administrative, and operational functions.
• Serves as secondary operator in electronic data processing.
• Ensures that internal controls are maintained in accordance with accounting principals and prescribed policy and procedure.
• Completes routine administrative tasks, acts as a receptionist, including receiving visitors, answering the telephone, picking up and sorting mail, maintaining office supplies, and opening and closing the branch.
• Joint contact in posting and depositing incoming payments, including all necessary accounting reports and disbursement of loan funds. 

Skills: Client Communication, Educational Outreach, Research Skills, Issue Escalation, Submission Triage, Rapport Building, Team Collaboration, Administrative Support.

• Provides high level customer support and responds to customer inquiries
• Displays strong interpersonal communication skills and product knowledge, in order to effectively communicate with customers and provide solutions
• Listen to the customer and then ask relevant questions to isolate the concern, recommend solutions, and help the customer throughout the process
• Engage with clients to help ensure they achieve their goals
• Build and foster strong relationships with current customers (conduct calls/virtual meetings, communicate across social media platforms)
• Maintain strong organizational skills and the ability to learn how to use new software is a must
• Resolve client concerns
• Creating presentations and flyers for clients 
• Making details notes in Navision (internal computer system that keeps track of orders).
• Submitting sample as well as spec sample orders for customers.
• Effectively articulate product information, features, and benefits to customers.
• Learning about, and communicating printing processes to customers
• Taking ongoing training classes to make sure we are operating at peak performance.

Skills: Customer Support, Interpersonal Skills, Problem Solving, Client Engagement, Relationship Building, Organizational Skills, Content Creation, Continuous Learning.

• Experience in customer service in new condo or apartment delivery coordination
• Exceptional customer service skills
• A strong knowledge of Microsoft Office
• A strong understanding of CRMs like Salesforce, Entrata or Yardi
• Fully bilingual (French and English), both written and spoken
• Attention to detail and familiarity with legal and financial documents
• Strong verbal, written communication and interpersonal skills. 
• Sales experience required or retail experience.

Qualifications: BS in Business Administration with 5 years of Experience

• Experience in a fast-paced healthcare/medical setting 
• Proven Business-to-Business, non-retail sales
• Account management experience
• Fluency speaking, reading, and writing in Spanish
• Proficiency in Microsoft Office, including PowerPoint, Excel, and Word
• Able to converse and correspond in English.
• Experience in payroll and payroll tax
• General business knowledge
• Managerial experience or equivalent experience desired

Qualifications: BA in Communications with 3 years of Experience

• Excellent Customer service and interpersonal communication skills
• Competent, reliable and dependable with proven ability to work in team environments
• Must work autonomously with high levels of ownership over results
• High ability to understand others, anticipate their needs and provide consensual solutions
• Must be bilingual English/Spanish
• Ability to actively listen to concerns, critically think, and empathetically problem solve by providing a customer options on product and services.
• Extraordinary customer service and communication skills.
• Home insurance policy knowledge is a must.

Qualifications: BS in Marketing with 2 years of Experience

• Great communication and customer service skills
• Spelling, typing and sentence structure skills
• Able to multi-task and self-motivated
• Team player, receptive to feedback & coaching
• Accountable & compassionate
• Willingness to teach and be taught
• Be willing to learn new accounts
• Ability to be flexible, resilient, and thrive in rapid-paced environment
• Highly organized and able to manage time effectively
• Great work ethic and a “go-getter”
• Exceptional verbal and written communication skills

Qualifications: BA in Public Relations with 4 years of Experience

• Proficient in Outlook and Microsoft suite of software.
• Ability to initiate and confirm telephone appointments with new and potential clients.
• Ability to learn and utilize custom business software.
• Track record of outstanding customer services skills, including effective communication at all levels of interaction.
• Strong organizational, planning, and record-keeping skills.
• Must desire success within a fast-paced, growth-oriented company.
• Resourceful and able to identify and solve problems, find information, and pursue new ideas and initiatives.
• Flexibility and willingness to change gears as necessary to meet the needs of clients and the Sales Team.
• Ability to work independently.

Qualifications: BA in Psychology with 5 years of Experience

• Strong technical, analytical, and solid problem-solving skills in a multi-facet environment
• Solid communication skills, both verbal and written are essential
• Knowledge of transaction processing and the ability to handle multiple priorities, meet deadlines, and keep time-sensitive commitments are critical
• Strong knowledge of Microsoft Office Suite is required
• Ability to interface with various levels of management, both internally and externally
• Prior working experience in Customer Service is important along with the global understanding of the financial markets and industry networks
• Experience in industry-related project management and/or customer relationship management role
• Experience in Client facing role working

Qualifications: BS in Finance with 3 years of Experience

• Strong customer service and relationship building experience
• Solid interpersonal and communication skills, oral and written
• Ability to appropriately prioritize and execute responsibilities
• Self-motivated, dependable
• Highly detail-oriented and results-driven
• Team player with strong emotional intelligence
• Excellent oral and written communication
• Proficient in Microsoft Office software
• Strong organizational skills
• Ability to work in a team environment
• Exceptional attention to detail
• A self-starter with a proactive approach

Qualifications: BA in Sociology with 2 years of Experience