Job Summary:

• Serve as the initial point of contact for clients whether in person or on the phone
• Operate a multi-line telephone
• Maintain a clean and organized environment in the reception/guest lounge area
• Point of contact for postal tasks (FedEx, USPS, etc)
• Manage and order routine supplies
• Perform miscellaneous administrative duties 
• Perform supplemental accounting tasks depending on experience
• Speaking with potential customers to complete the sales cycle
• Remaining professional to provide outstanding customer service acquisitions
• Attending conference calls, meetings, and informational training sessions with clients, trainers, management, and brand representatives

Skills on Resume:

• Client Relations (Soft Skills)
• Telephone Operator (Hard Skills)
• Office Coordinator (Hard Skills)
• Supplies Manager (Hard Skills)
• Administrative Assistant (Hard Skills)
• Accounting Support (Hard Skills)
• Sales Associate (Hard Skills)
• Meeting Facilitator (Soft Skills)

Job Summary:

• Execute sales and marketing strategies face to face with customers in a fast-paced retail setting
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Anticipate client needs and actively provide refined customer service
• Maintain positive member relations at all times by using good judgment and the ability to multitask
• Maintain complete confidentiality with customer and client information
• Attend conference calls, leadership meetings, and informational trainings with team members, brand ambassadors and management
• Prospect and establish service agreement with potential clients.
• Consistently be out in the field meeting new clients and door knocking.
• Quote prices, credit terms and prepare proposals for new orders.
• Develop and maintain both new and existing client relationships
• Measure and accurately estimate job cost for clients
• Research, understand and implement new industry products/trends

Skills on Resume:

• Sales Strategist (Hard Skills)
• Product Advisor (Hard Skills)
• Comparison Analyst (Hard Skills)
• Customer Service Expert (Soft Skills)
• Confidentiality Keeper (Soft Skills)
• Team Coordinator (Soft Skills)
• Client Prospector (Hard Skills)
• Relationship Manager (Soft Skills)

Job Summary:

• Deliver effective and streamlined onboarding of new Navigator members.
• Ensure members are receiving excellent membership ROI by proactively developing and executing a plan to help them take full advantage of their Navigator deliverables
• Providing live training to demonstrate how to best use the features and functionalities to ensure client usage and success
• Sharing best practices (learned through collaboration with internal peers, or trends in membership account usage)
• Handling incoming client support requests and ensuring that issues are resolved both promptly and thoroughly
• Assess and analyze member engagement and renewal health to ensure that all accounts are in good standing
• Identify and communicate member level upgrade opportunities to sales
• Formally report to e.Republic sales rep on the health of their member account (90 days prior to renewal date)
• Proactively provide solutions-oriented communications with the Director of Client Services and sales if member account is in danger of renewal
• Provide support to research analysts in tracking down POC 

Skills on Resume:

• Onboarding Specialist (Hard Skills)
• ROI Developer (Hard Skills)
• Training Facilitator (Hard Skills)
• Best Practices Sharer (Soft Skills)
• Support Coordinator (Soft Skills)
• Engagement Analyst (Hard Skills)
• Upgrade Identifier (Hard Skills)
• Research Supporter (Hard Skills)

Job Summary:

• Deliver effective and streamlined onboarding of new Techwire members.
• Regular engagement of all members to ensure they are receiving excellent membership ROI
• Assess and analyze member engagement and renewal health to ensure that all accounts are in good standing
• Deliver effective and streamlined onboarding of new Techwire members
• Provide live training to demonstrate how to best use the tools features and functionalities to ensure client usage and success
• Collect branding and sponsored content to ensure that they are visible on the site
• Help drive attendance to Techwire events (as needed to support registration team)
• Attend Techwire events as needed (mainly Sacramento and LA County)
• Proactively provide solutions-oriented communications with the Director of Client Services and sales to sales if member account is in danger of not being renewed
• Continuously evaluate and identify opportunities to drive improvements that positively impact the customer’s experience
• Share improvement ideas with Director of Client Services and Technical Systems Manager
• Update and maintain SalesForce on a regular basis (account maintenance and statistical tracking

Skills on Resume:

• Onboarding Coordinator (Hard Skills)
• Engagement Specialist (Soft Skills)
• Renewal Analyst (Hard Skills)
• Training Instructor (Hard Skills)
• Content Coordinator (Hard Skills)
• Event Promoter (Soft Skills)
• Client Solutions Advisor (Soft Skills)
• SalesForce Administrator (Hard Skills)

Job Summary:

• Receive and enter assigned customer orders in the company processing system.
• Analyze content and contact customer when inconsistencies occur and/or review internally with department’s Supervisor.
• Ensure customers are using the most up to date order form and advise customer of any updates.
• Work with Accounting Department when issues with customer accounts arise. (i.e. credit limit, hold on accounts)
• Maintain constant communication with Customers with regards to order processing status. (i.e. lead times and inventory status)
• Maintain internal documentation to track orders.
• Develop, prepare and communicate monthly reports for department as needed.
• Act as liaison for all customer accounts from order process to delivery schedule, order tracking and update reports.
• Leverage plant load schedules to establish realistic delivery expectations.

Skills on Resume:

• Order Processor (Hard Skills)
• Content Analyst (Hard Skills)
• Customer Advisor (Soft Skills)
• Accounting Liaison (Hard Skills)
• Communication Specialist (Soft Skills)
• Documentation Specialist (Hard Skills)
• Report Developer (Hard Skills)
• Delivery Coordinator (Hard Skills)

Job Summary:

• Record and communicate to Logistics Coordinator any shipping discrepancies for internal reference (i.e. extra shipping, timing, damages etc.)
• Maintain communication with Quality Control Representative when issues arise due to logistics and collect and report any relevant data.
• Ensure that all complaints are attended to in a timely manner and those that are high priority take precedence.
• Identify and categorize the level of client complaints (i.e. Client service department, transportation, quality etc.) document, and rectify the problem including root cause analysis to prevent reoccurrence.
• Take the lead on escalated customer complaints and obtain feedback on how to improve client service processes.
• Handle client complaints in a timely manner: identify the client complaints, ensure all complaints are documented and escalate
• Follow up with client to obtain feedback and ensure complaint was resolved.
• Process and handle LTL and courier shipments as necessary, providing rate estimates to customers 

Skills on Resume:

• Shipping Analyst (Hard Skills)
• Quality Liaison (Hard Skills)
• Complaints Coordinator (Soft Skills)
• Root Cause Analyst (Hard Skills)
• Client Relations Lead (Soft Skills)
• Feedback Specialist (Soft Skills)
• Complaints Handler (Soft Skills)
• Shipping Processor (Hard Skills)

Job Summary:

• Role rotations in internal and external departments for strong understanding of process and procedures to support the business
• Consistently develop and complete individual objectives as well as contribute to completion of team objectives.
• Troubleshoot issues regarding pricing, tracing, and tracking orders, delivery times, product information and stock availability.
• Leverage knowledge and resources within CPG companies 
• Demonstrate office etiquette including communication, decision making, and problem solving.
• Maintain effective working relationships with team members, managers and personnel in internal departments whose functions directly or indirectly affect the service level to customers (to aid in providing exceptional customer service).
• Develop relationships with new and existing clients providing quality client service and provide information to maximize sales volume.
• Recognize and deliver documented solutions to trending issues
• Take lead in executing departmental projects and process improvements

Skills on Resume:

• Process Rotation Specialist (Hard Skills)
• Objective Developer (Hard Skills)
• Order Troubleshooter (Hard Skills)
• CPG Knowledge Expert (Hard Skills)
• Office Etiquette Model (Soft Skills)
• Relationship Manager (Soft Skills)
• Client Relationship Builder (Soft Skills)
• Project Lead (Soft Skills)

Job Summary:

• Manage all administrative aspects of client implementation, ensuring the client is receiving and returning the right paperwork for their proposed plans
• Manage the implementation of all client insurance and investment accounts
• Compiling all necessary documents and completing with accuracy per client’s plan
• Obtaining signatures and all necessary supporting documentation
• Submitting to carrier or custodian for processing
• Proactive and thorough communication of progress to planning team and client
• Serving as the Underwriting Liaison
• Research products being written to ensure we are meeting application requirements
• Client Services and Account Maintenance
• Collaborate with Advisors, communicating progress and any potential problems for awareness and/or resolution
• Communicate with clients over the phone, via email and in person to help with service requests and problem-solve across a wide variety of account types

Skills on Resume:

• Implementation Coordinator (Hard Skills)
• Account Setup Manager (Hard Skills)
• Documentation Specialist (Hard Skills)
• Underwriting Liaison (Hard Skills)
• Product Research Analyst (Hard Skills)
• Client Communications Expert (Soft Skills)
• Advisor Collaborator (Soft Skills)
• Client Interaction Specialist (Soft Skills)

Job Summary:

• Independently develop new market opportunities and solicit prospective advisory clients
• Act as the primary point of contact for all client interactions, working with team members to ensure a timely response to all client questions and concerns
• Communicate with current clients and maintain the customer relationship 
• Analyze clients’ profile including investment objectives, risk tolerance, time horizon, etc, improving clients’ understanding of the company’s investment products
• Work closely with clients during the post-investment period, answer clients’ inquiries to increase client satisfaction
• Independently provide clients with asset allocation suggestions
• Enhance clients and market recognition, expand market resources and actively seek cooperation opportunities from external agencies
• Work directly with insurance and investment companies to help service client accounts, identifying and resolving any issues, and obtaining product information
• Maintain all client files per compliance and company standards
• Prepare Advisors for client meetings/reviews

Skills on Resume:

• Market Developer (Hard Skills)
• Client Relations Lead (Soft Skills)
• Customer Relationship Manager (Soft Skills)
• Investment Analyst (Hard Skills)
• Client Satisfaction Specialist (Soft Skills)
• Asset Allocation Advisor (Hard Skills)
• Market Expansion Strategist (Hard Skills)
• Compliance Coordinator (Hard Skills)

Job Summary:

• Serve as the point of contact for inbound B2C sales inquiries and recurring subscriptions
• Answer questions and provide guidance regarding INE’s training courses, user platform, and subscription offerings via phone and email
• Assist customers to complete purchases via online platform, compile quotes as requested and submit purchase orders for processing
• Troubleshoot account related issues and errors with checkout process
• Manage pipeline of opportunities based on incoming leads
• Assist customer support team with distributing incoming tickets and phone calls
• Connect with existing customers whose subscriptions have been cancelled and/or have expired in attempt to retain as many active subscriptions as possible and reduce churn
• Work closely with the sales and customer support teams to identify B2C inquiries that may be more appropriately served by B2B training solution
• Provide clients with post-service documentation including shipping documents, photo documentation, completed DEA Transfer Forms and Certificates of Destruction.
• Create final billing for all DEA Client services post-service in accordance with billing deadlines.
• Generate reports for internal and external stakeholders as requested

Skills on Resume:

• Sales Inquiry Coordinator (Hard Skills)
• Subscription Advisor (Hard Skills)
• Purchase Facilitator (Hard Skills)
• Account Troubleshooter (Hard Skills)
• Lead Management Specialist (Hard Skills)
• Customer Support Assistant (Soft Skills)
• Retention Specialist (Soft Skills)
• Billing Coordinator (Hard Skills)

Job Summary:

• Develop and implement marketing and sales plans to increase revenue for Waste Services
• Recommend and develop customer service programs that will define pricing, product enhancements, sales and distribution strategies, and customer relations programs
• Assess customer needs through ongoing communication, research, and feedback systems, one-on-one meetings, and various analytics
• Manage the sales process for all available products and services - initial contact & rapport building, needs discovery, offer a solution, handle objections and close the sale
• Plan and organize promotional events and produce informational products/resources for customers, such as online service programs, trade show displays, and product branding
• Conduct needs assessments - collect, track, interpret and analyze customer feedback and coordinate with all internal customer-facing groups and operational teams. 
• Consult with management and external departments to make recommendations that will improve the customer’s experience
• Prepare a variety of reports, write plans and develop strategies to enable Waste Services’ operating areas to achieve their business objectives.
• Analyzing customer service processes, conducting market research, and developing marketing and customer service programs
• Analyze and evaluate market and product information and resource requirements to determine compatibility with department and corporate goals and objectives

Skills on Resume:

• Marketing Strategist (Hard Skills)
• Sales Planner (Hard Skills)
• Customer Insights Analyst (Hard Skills)
• Sales Process Manager (Hard Skills)
• Event Coordinator (Hard Skills)
• Feedback Analyst (Hard Skills)
• Customer Experience Consultant (Soft Skills)
• Market Researcher (Hard Skills)

Job Summary:

• Manage all aspects of client DEA projects in multiple databases.
• Create client inventory and pre-service documentation to include DEA transfer documents, shipping manifests/labels, and internal checklist documentation.
• Assist in coordinating with stakeholders including Sales, Regional Account Managers, Facility staff and clients on pre/post service communications.
• Conduct market research to understand the competitive landscape and explore new beneficial reuses for waste streams and products to work towards zero-waste goal as a City
• Work with program areas to track performance measures and recommend changes to those measures
• Analyze and interpret internal, environmental, and marketplace data and trends to identify potential opportunities and to help understand impacts within the operational environment
• Liaise with other departments, industry stakeholders, community, promotion agencies, industry trade associations and others to gather data related to market and industry trends
• Collaborate regularly with partners, identify and evaluate partnership opportunities and effectiveness on an ongoing basis

Skills on Resume:

• DEA Project Manager (Hard Skills)
• Documentation Specialist (Hard Skills)
• Stakeholder Coordinator (Soft Skills)
• Market Research Analyst (Hard Skills)
• Performance Tracker (Hard Skills)
• Data Analyst (Hard Skills)
• Industry Liaison (Soft Skills)
• Partnership Developer (Soft Skills)

Job Summary:

• Provide excellent customer service.
• Gather thorough and complete information from customer.
• Ensure timely resolution of customer issues/complaints with ample follow up.
• Prepare service reports, assign personnel to work orders 
• Manage large amounts of incoming calls and job requests.
• Maintain and provide accurate, valid and complete information.
• Keep records of customer interactions, process customer accounts, and file documents
• Provide solutions & alternatives within appropriate time limits to meet customer expectations
• Compile reports on overall customer needs and satisfaction.
• Work to ensure HHM Quality, Service and Safety standards are delivered.
• Follow communication procedures, guidelines and policies
• Build rapport with internal and external stakeholders.
• Meet personal/team sales targets and work order quotas

Skills on Resume:

• Customer Service Expert (Soft Skills)
• Information Analyst (Hard Skills)
• Issue Resolution Specialist (Soft Skills)
• Service Coordinator (Hard Skills)
• Call Manager (Hard Skills)
• Records Keeper (Hard Skills)
• Solutions Provider (Soft Skills)
• Stakeholder Liaison (Soft Skills)