Job Summary: 

• Proactively reach out to new clients to review integration criteria to align expectations and project steps.
• Create and execute weekly project plans and progress reports for ongoing client integrations.
• Act as the main point of contact for all internal departments involved in the completion of the client integration journey.
• Prepare and maintain integration plans, schedules, execution timelines, deliverables, and milestones.
• Leverage internal templates to create transparency throughout the integration for all parties involved.
• Regularly attend team meetings, daily scrums, and all relevant ad-hoc meetings.
• Create and execute various tasks to integrate clients to the Income Access platform.
• Validate all technical integration results with internal and external stakeholders.
• Troubleshoot all technical challenges.

Skills on Resume: 

• Client Communication and Relationship Management (Soft Skills)
• Project Management (Hard Skills)
• Cross-functional Coordination (Soft Skills)
• Documentation and Planning (Hard Skills)
• Meeting Facilitation (Soft Skills)
• Task Execution and Management (Hard Skills)
• Technical Understanding (Hard Skills)
• Problem Solving and Troubleshooting (Hard Skills)

Job Summary: 

• Escalate all technical challenges that cannot be resolved through regular channels to the appropriate department heads.
• Review escalation results regularly with team members to avoid future pitfalls.
• Regularly update clients on progress, challenges, and timelines to completion.
• Maintain up-to-date integration progress tracker and status report.
• Builds a strong rapport with colleagues to facilitate open communication and cooperation.
• Maintain and update Salesforce accounts throughout the integration process.
• Act as compliance intermediary between client and compliance teams during the integration.
• Regularly update status reports for key stakeholders and senior management.
• Maintain existing KPIs and SLAs.

Skills on Resume: 

• Technical Troubleshooting and Escalation Management (Hard Skills)
• Review and Analysis (Hard Skills)
• Client Communication (Soft Skills)
• Progress Tracking (Hard Skills)
• Team Collaboration (Soft Skills)
• Salesforce Management (Hard Skills)
• Compliance Management (Hard Skills)
• Reporting and Documentation (Hard Skills)

Job Summary: 

• Ensure the required documentation for the new account is obtained
• Review documentation and establish new accounts
• Take responsibility for updating existing accounts
• Answer questions from front office personnel via email and phone
• Complete assigned projects on time
• Take responsibility for returned mail processing
• Prepare and mail mandatory Onboarding letters
• Data entry and report review
• Maintains prompt and regular attendance.

Skills on Resume: 

• Attention to Detail (Hard Skills)
• Organizational Skills (Hard Skills)
• Communication Skills (Soft Skills)
• Time Management (Soft Skills)
• Administrative Proficiency (Hard Skills)
• Process Management (Hard Skills)
• Compliance Awareness (Hard Skills)
• Reliability (Soft Skills)

Job Summary: 

• Perform the due diligence at the onboarding, ensure the accuracy of the data and make a risk assessment on new clients
• Create quality KYC profiles ensuring accuracy, completeness and validity, incorporating multiple risk factors in compliance with global regulatory requirements
• Assess the effectiveness of each client’s AML framework
• Communicate efficiently with the client to gather all necessary information
• Identify and verify key related parties
• Prepare and arrange KYC checklists for account review
• Investigate and escalate all suspicious activity and financial crime to protect the business
• Actively participate in developing, testing and implementing new or enhanced CDD processes and other process improvement initiatives

Skills on Resume: 

• Due Diligence Expertise (Hard Skills)
• KYC Profiling (Hard Skills)
• AML Knowledge (Hard Skills)
• Communication Skills (Soft Skills)
• Risk Assessment (Hard Skills)
• Process Improvement (Hard Skills)
• Investigative Skills (Hard Skills)
• Documentation and Reporting (Hard Skills)

Job Summary: 

• Own and manage customer relationships from the point of sale through successful implementation.
• Develop measurements to help understand the impact of successful implementation.
• Create initiatives that help to drive successful product implementation.
• Help the customer define their needs and manage their timeline toward seeing value.
• Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations.
• Respond to customer emails, chats, and calls regarding implementation.
• Complete video and phone calls to ensure that customers are supported during the onboarding process.
• Build evergreen content and resources for customers (and other organizations) to use for education and to drive rapid product adoption.
• Be an Enso expert and discuss or educate on any nuance of the product internally and externally.
• Quickly pick up and disseminate any updates to the product, both to customers and to internal teams
• Create repeatable processes, resources, and frameworks to use when onboarding customers.
• Successfully transfer customer relationships to a customer success manager after onboarding.

Skills on Resume: 

• Customer Relationship Management (Hard Skills)
• Measurement Development (Hard Skills)
• Initiative Creation (Hard Skills)
• Needs Assessment and Timeline Management (Hard Skills)
• Cross-functional Collaboration (Soft Skills)
• Customer Support and Communication (Soft Skills)
• Educational Content Development (Hard Skills)
• Product Expertise and Updates (Hard Skills)

Job Summary: 

• Orchestrate the full client onboarding process, including oversight of functions involved in the onboarding process and understanding client’s and business needs
• Act as the main point of contact for the client on all onboarding-related matters – i.e. documentation, client queries, account setup, and pre/post trade troubleshooting
• Serve as the primary liaison between the client, business, and internal functions
• Provide real-time assistance to the business regarding existing clients and the products they are approved or not approved to trade
• Participate in and contribute to ad hoc projects
• Coordinate execution documentation and approvals for various products across multiple regions, and initiate connectivity requests for high and low-touch trading
• Effectively communicate requests from the business to internal stakeholders
• Assist in keeping requests on track through various internal workflows, systems, and teams
• Troubleshoot and direct all queries from the business and internal stakeholders – i.e. booking issues, client code discrepancies, conflicting referential, and product-specific approvals

Skills on Resume: 

• Client Onboarding Expertise (Hard Skills)
• Effective Communication (Soft Skills)
• Liaison and Relationship Management (Soft Skills)
• Problem-solving and Troubleshooting (Hard Skills)
• Project Management (Hard Skills)
• Documentation and Compliance (Hard Skills)
• Cross-Functional Coordination (Hard Skills)
• Initiative and Adaptability (Soft Skills)

Job Summary: 

• Serve as the main point of contact during a customer's onboarding/implementation process.
• Deliver top-tier customer service and support across all product areas
• Assist in training customers to ensure the successful beginning of a new customer journey
• Coordinate deliverables with various internal departments
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Learn all about the DockWorks' product suite and marine services industry
• Own and manage the client relationship from the point of sale for the first 90 days.
• Help the customer define their needs and manage their timeline toward seeing value.
• Weekly client communication via Zoom, email, and other platforms.
• Provision of all work needed for each account that is onboarding based on the initial strategy set.
• Delegating tasks on the client account to roles best positioned to complete them.
• Deliver client account initiatives on time ensuring quality standards are met.
• Highlight potential risks and act proactively to resolve issues.

Skills on Resume: 

• Customer Onboarding Expertise (Hard Skills)
• Top-Tier Customer Service (Soft Skills)
• Training and Education (Hard Skills)
• Cross-Functional Coordination (Hard Skills)
• Customized Solution Communication (Soft Skills)
• Industry Knowledge (Hard Skills)
• Client Relationship Management (Soft Skills)
• Project Management and Risk Mitigation (Hard Skills)

Job Summary: 

• Independently deliver in-person or virtual onboarding sessions to enterprise clients on time and full
• Handle customer questions and objections while representing the brand and maintaining a professional tone
• Create presentations and event materials
• Track all onboardings in a checklist to ensure complete delivery of all items
• Provide ideas to drive more product adoption throughout the entire onboarding process
• Report on onboardings, TATs, and customer feedback on time.
• Orchestrate complex Onboarding cases front to back
• Support the client advisor to collect all needed information and documents from the client
• Understand the structures and reflect them in UBS Systems/Documents according to internal and external regulations and policies
• Actively find solutions (clear roadblocks) and project-manage the most complex onboardings
• Arrange all the necessary clarifications that might happen through the onboardings, by involving the needed stakeholders
• Take responsibility for reviewing external client forms
• Arrange and/or prepare and review the onboarding documentation (incl. internal forms)
• Support CA to ensure regulatory compliance of submitted materials

Skills on Resume: 

• Effective Communication Skills (Soft Skills)
• Presentation Skills (Hard Skills)
• Organizational Skills (Hard Skills)
• Analytical Thinking (Hard Skills)
• Project Management (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Problem Solving (Hard Skills)
• Collaboration and Support (Soft Skills)

Job Summary: 

• Onboarding new clients and providing white-glove customer experience
• Preparing and completing applications for all new accounts
• Communicating with clients and providing updates from the initial application stage until their accounts are fully active
• Communicating with custodians to ensure paperwork and funds are in good order and processed promptly
• Understand how risk factors impact client risk rating
• Act as a subject matter expert in the execution and implementation of KYC rules and policies
• Report to regional/local control committees on challenges, progress, etc
• Handle sensitive and confidential information following UBS firm policy
• Contribute to continuous improvement of processes and services
• Know about writing comprehensive reports detailing results of QC/audit and defining executable actions
• Understand the impact of technology and how it can aid in improving the quality of a process

Skills on Resume: 

• Client Onboarding and White-Glove Customer Experience (Soft Skills)
• Account Application Preparation and Completion (Hard Skills)
• Client Communication and Updates (Soft Skills)
• Coordination with Custodians (Hard Skills)
• Risk Management and KYC Expertise (Hard Skills)
• Reporting to Committees (Soft Skills)
• Confidentiality and Policy Adherence (Soft Skills)
• Process Improvement and Technology Integration (Hard Skills)

Job Summary: 

• Liaise with internal personnel on the application of KYC policy
• Understand the 5 pillars of an AML program
• Maintain knowledge of appropriate BSA and OFAC laws and regulations to review/challenge internal teams
• Interact with clients and internal teams to obtain KYC and other compliance information and documentation
• Review incoming documents for clients according to UBS KYC/Anti-Money Laundering Program (AML) policies
• Retain records of all information relied upon to complete KYC
• Perform basic, additional and enhanced due diligence KYC reviews for new and existing customers
• Escalate any unusual activity/transaction activity changes to compliance and the business
• Review and evaluate recent negative news related to clients
• Ensure UBS has a clear understanding of the client's KYC risks

Skills on Resume: 

• Knowledge of KYC Policy Application (Hard Skills)
• Understanding of AML Program (Hard Skills)
• Compliance with BSA and OFAC Laws (Hard Skills)
• Client Interaction for KYC Compliance (Soft Skills)
• Document Review and Retention (Hard Skills)
• Due Diligence (Hard Skills)
• Risk Escalation (Soft Skills)
• Client Risk Assessment (Hard Skills)

Job Summary: 

• Account opening including the completion of all KYC/AML checks to confirm eligibility.
• Investigate money laundering alerts or transactions considered suspicious in line with AML compliance regulations.
• Screen new applications against sanctions and adverse news and identify risks
• Maintain, manage and resolve issues through direct contact with advisers, desk assistants and all areas of operations.
• Prepare case files on high-risk applications and present them to the AML committee.
• Identify system/process improvement initiatives and play a key role in business change projects
• Working on a flexible lead list based on clients in the onboarding funnel
• Proactively follow up with sales to push clients through the respective onboarding steps
• Proactively follow up with clients
• Jump on client calls if needed POC for any kind of onboarding questions for specialists/sales
• Daily monitoring of the onboarding pipeline
• Working on a flexible lead list based on clients in the onboarding funnel
• Follow up with sales teams internally when clients are stuck in the process to push clients through the respective onboarding steps.

Skills on Resume: 

• KYC/AML Compliance (Hard Skills)
• Investigation of Suspicious Transactions (Hard Skills)
• Sanctions Screening and Risk Identification (Hard Skills)
• Case Management (Hard Skills)
• Process Improvement (Hard Skills)
• Client Onboarding Management (Hard Skills)
• Lead Management and Follow-up (Hard Skills)
• Communication and Collaboration (Soft Skills)

Job Summary: 

• Manage end to end Onboarding coordination for both OTC Derivatives and Equities Derivatives business
• Work closely with Front Office for prioritization of new accounts between multiple Front Office teams
• Facilitate the collection of relevant documentation following the fundamental account opening procedures
• Clients trading swaps require regulatory documentation within a proprietary database following CFTC, EMIR and Canada for OTC products, FX, Rates, Credit and Equity
• Ensure timely documentation completion process via the Onboarding workflow tool for all departments
• Build out desk procedures, checklists and procedure write-ups
• Liaise with external clients as well as internal groups such as Legal, Credit, Compliance, Risk, Regulatory and Operations
• Assist in remediation work from prior system conversions into existing proprietary Client Onboarding tool - Account Maintenance Portal
• Produce Metrics and support documentation
• Assist in the implementation of new vendor Onboarding workflow tool - Fenergo
• Support Onboarding's Front Office Dashboard
• Support Audit and Compliance inquiries

Skills on Resume: 

• End-to-End Onboarding Coordination (Hard Skills)
• Front Office Collaboration (Soft Skills)
• Documentation Management (Hard Skills)
• Workflow Management (Hard Skills)
• Procedure Development (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• System Remediation (Hard Skills)
• Metrics and Documentation (Hard Skills)