Job Summary: 

• Schedule client meetings
• Build and manage relationships with clients by conducting virtual trainings and meetings
• Present products and services to clients in an informative, educational and professional manner
• Analyze client health metrics and intervene
• Ensure clients are getting the most out of product and service
• Identify and act upon new opportunities with clients
• Organize and maintain client information profiles within CRM
• Collaborate with team members to improve processes and promote product usage
• Develop and refine resources - presentations, best practices, support materials, etc.
• Help to continuously improve product and service by sharing valuable feedback and insight with the product management/software development team
• Report and track closure of client specific service establishment coverage gaps. 

Skills on Resume:

• Meeting Scheduling (Hard Skills)
• Relationship Management (Soft Skills)
• Presentation Skills (Soft Skills)
• Data Analysis (Hard Skills)
• Opportunity Identification (Soft Skills)
• CRM Proficiency (Hard Skills)
• Collaborative Problem Solving (Soft Skills)
• Feedback Integration and Reporting (Hard Skills)

Job Summary: 

• Manage and grow key corporate client travel programs with a consultative approach within a territory prescribed
• Complete Account Management Plan for clients within the individual portfolio to provide a structure for all activities.
• Use research and questioning techniques to gain in-depth knowledge about clients in the following areas: business strategy, goals, priorities, and issues, needs and expectations of the service provider, industry, market, operations and competition in all regions, business cycle, organizational life cycle.
• Improve profitability through pricing, alternate revenue generation opportunities, and introduction of low-cost servicing platforms
• Conduct regular business reviews and leverage the Client Review as a consultative tool. 
• Manage follow-up with an action plan that is clear and succinct and maintain frequent contact with clients along with frequent client visits.
• Implement American Express measurement tools and agree on key metrics across all service delivery platforms.
• Ensure all Service Level Agreement requirements are met and remedial action is taken if required and establish a framework to manage client expectations.
• Meet compliance requirements by maintaining current signed contracts that include Service Level Agreement, pricing, and product commitments.
• Work effectively with Operation and Client management teams on all communications and administrative related tasks

Skills on Resume:

• Client Management (Soft Skills)
• Strategic Planning (Hard Skills)
• Research Analysis (Hard Skills)
• Profitability Improvement (Hard Skills)
• Business Review Conduct (Soft Skills)
• Action Planning (Soft Skills)
• Compliance Oversight (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Manage scope and schedule to track the timely execution of all assigned projects
• Manage & communicate product launch timelines with internal & external partners
• Take a lead role in understanding emerging trends, regulations as well as Client needs
• Keep the Project Team and Customer informed of project progress through regular status reporting and ongoing communication
• Understand, interpret, plan, co-ordinate and manage Client requirements and requests
• Continuously seek and implement opportunities to enhance the process
• Become a subject matter expert, where required, to meet specific Client business requirements
• Ensure that Client commitments are met and report to Senior Management when it becomes evident that a Client Statement of Work, Project Schedule or Service Level Agreement is in jeopardy of not being met
• Providing excellent customer service to clients, suppliers and stakeholders.
• Administration support to brokers
• Maintain client’s profile & another relevant database, answer customers’ enquires & requests, log sales activities & manage day2day servicing issues

Skills on Resume:

• Project Management (Hard Skills)
• Timeline Coordination (Hard Skills)
• Trend Analysis (Hard Skills)
• Status Reporting (Soft Skills)
• Client Coordination (Soft Skills)
• Process Enhancement (Soft Skills)
• Subject Matter Expertise (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Support Relationship Managers in the daily business
• Preparation of client meetings and organize team meetings
• Handling client requests and coordination with internal departments
• Support the preparation of business plans, including acquisition strategy, marketing plan and management communication
• Monitor of sales activities, sales plans, client segmentation
• Contribute to planning roadshows and marketing campaigns in alignment with the marketing team
• Helping with the preparation of the application & supporting documents
• Lodgements and submissions to various banks and financial institutions
• Managing and tracking of application
• Liaising and with various lenders, real estate agents, settlement agents, and clients
• Report gaps to Amex Regional Manager and Amex Local Executives in order for to work with merchant to improve Amex acceptance.

Skills on Resume:

• Client Relationship Management (Soft Skills)
• Meeting Preparation and Organization (Soft Skills)
• Interdepartmental Coordination (Soft Skills)
• Strategic Business Planning (Hard Skills)
• Sales Monitoring and Analysis (Hard Skills)
• Campaign and Event Planning (Soft Skills)
• Document Preparation and Management (Hard Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Support Data Feed and Remittance file process through Concur
• Monthly file consolidation wherever required, follow up on data feed files and remittance/payment transactions
• Periodic review of client card related processes and reporting to make improvement recommendations
• Liaise closely with Corporate Card Administrator, Travel Manager, Amex LAC Support Teams / Amex Regional Manager on client processes 
• Build a strong relation with markets and resources to assure the best resolution is achieved promptly
• Participation in special projects as required (eg, acquisition integration, card base clean up, cost center maintenance, etc) Team-up with project implementation team to help achieve the proposed by the client.
• Stay appraised of customer service delivery issues and drive resolution
• Generate & analyze monthly corporate card reporting to support optimal program performance (LAC)
• Develop implementation plans for any operational changes and communicate clearly with key stakeholders
• Support with implementation plans for any operational changes

Skills on Resume:

• Data Management (Hard Skills)
• File Consolidation (Hard Skills)
• Process Review (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Relationship Building (Soft Skills)
• Project Participation (Soft Skills)
• Issue Resolution (Soft Skills)
• Reporting Analysis (Hard Skills)

Job Summary: 

• Contact the Help Desk or Operational Team for that market in order to work with the local team in resolving the issue
• Help the cc markets find requested information and monitor the expenses, cards created and suspended.
• Provided for LATAM accounts by DAR
• Zero spend review and cancellations
• Quarterly Report run for card members that have gone 3 month of no use or 0 spend or have restrictions. 
• Provide the names of the card members to to advise to use these accounts and expense out. (Upon request)
• Quarterly report run in @Work under aging balance or collections balances.
• WWID maintenance, ongoing review and credit balance research
• Run a Weekly report in @Work for cardmember listings to verify that the WWIDs are correct for each market.
• Resolve card member problems via telephone, email, or in person

Skills on Resume:

• Issue Resolution (Soft Skills)
• Information Retrieval (Hard Skills)
• Expense Monitoring (Hard Skills)
• Zero Spend Analysis (Hard Skills)
• Report Generation (Hard Skills)
• Data Verification (Hard Skills)
• Problem-Solving (Soft Skills)
• Credit Balance Research (Hard Skills)

Job Summary: 

• Detailed business analysis and requirements definition against regulatory, business and organizational demands.
• Process mapping, analysis and re-engineering.
• Ownership of issues in order to recommend and drive solutions to meet deadlines.
• Use opportunities to leverage strategic solutions, and partner with Controls teams 
• Assist in the definition of the control framework and Operating Models for all deliveries
• Ensuring alignment to over-arching strategic principles.
• Assist with the co-ordination and leadership of working group meetings, setting agendas, preparing meeting materials, documenting minutes, and ensuring clear ownership of action items.
• Project administration including managing and keeping up to date project trackers / open points / weekly scorecards.
• Provide regular and timely written and verbal updates to stakeholders and management teams.
• Perform statistical analysis and advanced root cause analysis to identify areas of opportunity and make strategic recommendations

Skills on Resume:

• Business Analysis (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Process Re-engineering (Hard Skills)
• Project Management (Hard Skills)
• Strategic Planning (Soft Skills)
• Leadership and Coordination (Soft Skills)
• Communication (Soft Skills)
• Analytical Thinking (Hard Skills)