Updated: Aug 11, 2024 - The Client Lead executes account plans to cultivate a validated pipeline of future business opportunities, leading the integration of IBM solutions across all brands to enhance client engagement. Develops and maintains strategic win plans for key opportunities while ensuring consistent sales target achievement each quarter. Builds and sustains client awareness of the latest IBM solutions, fostering a team culture centered on customer opportunities and demonstrating digital eminence through social selling techniques.
Tips for Client Lead Skills and Responsibilities on a Resume
1. Global Client Lead - CPG, Quantum Solutions, Atlanta, GA
Job Summary:
- Primary point of contact and relationship owner with client stakeholders (including CEO, CMO, etc.).
- Primary owner of global vision, strategy, and execution of one of the largest global marketing partnerships at Facebook.
- Develop deep knowledge of clients’ industry, organizations (people, processes, etc.), heuristics, marketing objectives & plans.
- Drive key executive meetings and engagements with partnership from local account teams.
- Meeting preparation, documentation, execution, and follow up.
- Work with local counterparts within FB team and client to develop core global priorities for the year, establish milestones, identify key cross-functional stakeholders, and drive progress.
- Develop both internal and external scaled communications for product launches, client-specific case studies, and regular executive updates.
- Identify opportunities for new insights and dashboard development.
Skills on Resume:
- Client Relationship Management (Soft Skills)
- Strategic Vision and Execution (Hard Skills)
- Industry and Client Insight (Hard Skills)
- Executive Meeting Facilitation (Soft Skills)
- Project Coordination and Documentation (Hard Skills)
- Global Strategy Development (Hard Skills)
- Communications Strategy (Hard Skills)
- Insight and Analytics Development (Hard Skills)
2. Global Client Team Leader - CPG, Bright Path Software, Austin, TX
Job Summary:
- Develop comprehensive business analysis (including revenue projections, market opportunity, and independent research) and packing report to internal stakeholders.
- Liase between internal client teams and global client counterparts
- Share best practices for maximizing performance of all advertising across brand and direct response.
- Work with Business Development Lead, internal product leadership, client representatives, and local account team on business development opportunities including new advertising channels, innovations
- Direct ad-technology integrations, privacy/legal contracts, and platform integrations.
- Own global internal and external events, including client-summits, internal summits, and trade-show representation.
- Partner with Client Solutions Managers and Solutions Engineering to execute vision for new insights.
- Partner with sales operations, local account teams, and client stakeholders
Skills on Resume:
- Business Analysis (Hard Skills)
- Stakeholder Communication (Soft Skills)
- Performance Optimization (Hard Skills)
- Business Development (Hard Skills)
- Ad-Technology Management (Hard Skills)
- Event Management (Soft Skills)
- Collaborative Execution (Soft Skills)
- Sales and Operations Integration (Hard Skills)
3. Client Lead, Apex Dynamics, Charlotte, NC
Job Summary:
- Supports the Senior Client Leads or Client Managers to deliver a seamless and proactive service to the Client working with Solution experts
- Deliver client solutions that drive unique value using the suite of dunnhumby capabilities.
- Builds strong relationships with client contacts and develops a good understanding of the client organisation, strategies and objectives to optimise engagements and revenue.
- Develops insight solutions to client issues through accurate, creative and actionable shopper insights from dunnhumby’s tools, analysis & consultancy which drive business decisions
- Create measurable change and deliver measurable value to the Client’s customers.
- Manages selected elements of the organisation change plan, delegating to specialists
- Toward enabling a sustainable customer-loyal culture (people, process, beliefs) within the client.
- Effective project management and delivery of consistently high standard of work ensuring deadlines are met, operational hurdles are understood and insights are delivered in an actionable format.
- Makes a significant contribution to delivering revenue targets for the client group from identifying and effectively managing clients and projects
- Helping to identify future revenue opportunities for each client.
Skills on Resume:
- Client Relationship Building (Soft Skills)
- Solution Delivery (Hard Skills)
- Strategic Client Understanding (Soft Skills)
- Insight Solution Development (Hard Skills)
- Change Management (Soft Skills)
- Project Management (Hard Skills)
- Revenue Generation (Hard Skills)
- Opportunity Identification (Soft Skills)
4. Client Success Lead, River Tech, Columbus, OH
Job Summary:
- Drive user adoption and issue resolution through in-depth understanding of the HR Acuity suite of solutions
- Develop and implement communication tools and processes
- Ensure all users are up to date on new features and functionality
- Ensure a positive user experience for all users by ensuring all client issues are resolved in a timely and professional manner
- Ensure new users have the training tools necessary to fully adopt HR Acuity by developing enhanced training material and processes including webinars, HR Acuity Academy, product documentation and videos
- Communicate feature requests and user experience input to the product and engineering teams ensuring user feedback helps drive product roadmap and direction
- Manage the Client Support Team
- Conduct feature usage and user experience analytics to drive support enhancements and staffing needs
- Capture Voice of the User feedback to drive support and product direction
- Ensure customer feedback is shared and leveraged to drive product development and operational alignment
Skills on Resume:
- Solution Adoption Strategies (Hard Skills)
- Communication Development (Hard Skills)
- User Training Development (Hard Skills)
- User Experience Management (Soft Skills)
- Feedback Integration (Soft Skills)
- Team Management (Soft Skills)
- User Experience Analytics (Hard Skills)
- Customer Feedback Analysis (Hard Skills)
5. Client Partner Lead, Summit Consulting, Phoenix, AZ
Job Summary:
- Deeply understand PromoteIQ's value proposition and technology solutions to effectively articulate benefits at all levels within retailer and buy side organizations
- Serve as an industry expert in digital advertising, the PromoteIQ platform, as well as other competitive on-site vendor marketing programs
- Partner with PromoteIQ retailer clients to achieve revenue goals
- Own the relationship and ultimate success for retailers
- Develop trusted advisor relationships with key stakeholders and executive sponsors - understanding needs and aligning and reporting on metrics of demand side success.
- Build sales strategies and plans with brands and agencies, and own the execution of sales plans to achieve revenue targets
- Direct the work of a team (if applicable) of Client Partners to achieve goals
- Cultivate relationships with brands and agencies to execute on sales plans
Skills on Resume:
- Technology Solutions Mastery (Hard Skills)
- Industry Expertise in Digital Advertising (Hard Skills)
- Revenue Goal Achievement (Hard Skills)
- Client Relationship Management (Soft Skills)
- Stakeholder Engagement (Soft Skills)
- Sales Strategy Development (Hard Skills)
- Team Leadership (Soft Skills)
- Relationship Cultivation (Soft Skills)
6. Client Partner Lead, Pioneer Digital, Denver, CO
Job Summary:
- Provide ongoing client management to retailers and advertisers, including quarterly business reviews, budget forecasting, and recommendations
- Optimize current budgets and programs to increase investment
- Report on pipeline and develop forecasts for both internal and external stakeholders
- Assist with ongoing sales training and coaching of internal and external team members
- Collaborate with cross functional teams - product, technical services, account
- Develop new media solutions and launch go to market strategies.
- Build relationships with decision makers and budget owners to expand budgets and commitments
- Lead conversations with internal teams (account, product, etc.)
Skills on Resume:
- Client Management (Soft Skills)
- Budget Optimization (Hard Skills)
- Sales Forecasting (Hard Skills)
- Sales Training (Soft Skills)
- Cross-Functional Collaboration (Soft Skills)
- Media Strategy Development (Hard Skills)
- Relationship Building (Soft Skills)
- Leadership Communication (Soft Skills)
7. Team Leader - Digital Strategy, Horizon Strategies, Seattle, WA
Job Summary:
- Overseeing team deliverables across marketing, video, design, and development teams
- Briefing team members on client objectives and needs in a clear and thoughtful manner
- Working with team experts to create and deliver client strategies
- Ensuring strict client delivery standards are upheld across all touchpoints
- Acting as the voice of the client internally and the voice of the company to the client
- Liaising between the web team, marketing team and supporting services teams
- Ensure exceeding client expectations
- Managing deliverables for the cross-functional team to ensure they meet high quality standards, are on brief, and on budget
- Staying close with finance to ensure that billing targets and milestones are monitored to meet monthly goals
- Monitoring time tracking systems to capture accurate team hour allocation and project profitability against ingoing estimates
- Growing existing accounts through execution and client experience
- Partnering with the sales team to successfully bring in new business
- Proactively creating opportunities within existing client network and referrals
- Coaching and guiding strategic thinking and communications of the marketing and creative team
- Ensure polish, strategy and opportunities to improve relationships with clients this includes strategy decks, monthly, quarterly and annual reports, emails, reports and day to day communications, such as email
Skills on Resume:
- Project Management (Hard Skills)
- Client Communication (Soft Skills)
- Strategy Development (Hard Skills)
- Quality Assurance (Hard Skills)
- Stakeholder Liaison (Soft Skills)
- Financial Monitoring (Hard Skills)
- Account Growth (Hard Skills)
- Team Coaching (Soft Skills)
8. Client Leader, Catalyst Operations, Boston, MA
Job Summary:
- Execute the Account Plan to create a validated set of future business opportunities.
- Act as a leader and integration point for all IBM brands and solutions in front of the client.
- Develop and maintenance of win plans for key opportunities.
- Ensure sales targets are achieved each quarter.
- Raise and maintain Client awareness of up-to-date IBM Solution
- Build and execute a team culture around the customer, and it's opportunities.
- Demonstrates a strong personal leadership in leading a team through a sales pursuit.
- Demonstrate Digital Eminence and Social Selling Techniques.
- Partners with others in the integration of dunnhumby data, solutions and tools into clients’ collaborative business planning and measurement processes in ways that lead
- Consistent, efficient, effective utilisation of customer insights to grow business results.
Skills on Resume:
- Account Management (Hard Skills)
- Brand Strategy (Hard Skills)
- Sales Forecasting (Hard Skills)
- Client Relations (Soft Skills)
- Team Leadership (Soft Skills)
- Social Selling (Hard Skills)
- Data Analytics (Hard Skills)
- Collaborative Planning (Soft Skills)
9. Senior Client Lead, Visionary Marketing, San Diego, CA
Job Summary:
- As SME (subject matter expert), develops full understanding of client business issues, identifying solutions and designing research (commercial quant/qual and RWR) to meet client needs, drive repeat business, and identify new clients.
- Coordinates with Engagement Services (fielding team) and Client Business Partner on pricing and obtaining required persuasive evidence and purchase orders needed for recognition of sales.
- Leads client and team discussions to drive high impact results taking
- Responsibility for guiding/completing project work, quality, timing, budget, invoicing, and ultimately client satisfaction (e.g. ATU (Awareness Trial Usage) studies, demand forecasting, pharmaceutical consumer segmentations, and patient journey)
- Independently and in collaboration with Client Partners (CPs), develop strong, trusted relationships with clients.
- Actively participate in capabilities presentations and sales pitches as well as writing proposals.
- Leads the work involved in creating surveys and discussion guides, designing, and finalizing all protocols, setting strategic direction on story flow for the team, and delivering a creative, impactful presentation.
- Provides training on processes and shares client knowledge with team members.
Skills on Resume:
- Research Design (Hard Skills)
- Pricing Strategy (Hard Skills)
- Project Management (Soft Skills)
- Client Relationship Management (Soft Skills)
- Proposal Writing (Hard Skills)
- Survey and Protocol Development (Hard Skills)
- Presentation Skills (Soft Skills)
- Training and Knowledge Sharing (Soft Skills)
10. Team Leader, New Wave Media, Minneapolis, MN
Job Summary:
- Embrace values to help make it an awesome place to work.
- Manage a portfolio of local business clients to deliver outstanding customer experiences and revenue performance across a portfolio of aligned customers.
- Play a key part in delivering effective sales strategies to achieve the overall service, revenue, and growth targets for the business.
- Establish and maintain productive and professional relationships with customers and business partners.
- Contribute to a culture of high performance across a customer facing team to deliver aligned targets and customer satisfaction.
- Required to lead from the front with quality customer facing time within portfolio and with potential Spark clients to gain insights and understand business.
- Champion the needs of clients with key business stakeholders and partners to improve sales & service outcomes.
- Anticipates key issues and plans to solve them proactively.
- Identifies when to call in senior involvement, bring in new personnel or new specialist skills to meet client challenges.
Skills on Resume:
- Customer Relationship Management (Soft Skills)
- Revenue Management (Hard Skills)
- Sales Strategy Development (Hard Skills)
- Professional Networking (Soft Skills)
- Performance Management (Soft Skills)
- Strategic Problem Solving (Soft Skills)
- Client Needs Analysis (Hard Skills)
- Stakeholder Engagement (Soft Skills)