Job Summary:

• Maintain a high level of customer satisfaction with clients
• Works with Customer Success to ensure SW users are satisfied and renew software
• Work with business partners to sell new licenses
• Build a relationship with the client procurement/vendor sourcing/contract resources
• Understand the business needs of customers
• Understand the technical environments of customers
• Sell to accounts with no existing HCL software products
• Build relationships with new buyers
• Expand into new Lines of Business
• Given targets for renewals, increasing software sales, and selling new software assets

Skills on Resume: 

• Customer Relationship Management (Soft Skills)
• Customer Success Collaboration (Soft Skills)
• Sales and Business Development (Hard Skills)
• Procurement and Contract Management (Hard Skills)
• Business Acumen (Hard Skills)
• Technical Aptitude (Hard Skills)
• New Market Penetration (Hard Skills)
• Relationship Building (Soft Skills)

Job Summary:

• Works closely with the Client Manager as a mentor in a specific account or area
• Acts in a consultative fashion and receives consistently positive feedback
• Assist in managing complex customer relationships, leveraging HPT (High-Performance Team)
• Develop relationships with Partner/Original Equipment Manufacturer Technical Specialists and Business Units
• Demonstrate competence in identifying and engaging appropriate partners 
• Leverage senior team members to increase knowledge of best practices and success stories
• Keeping an eye on the intricate details of each phase of projects
• Ensure deadlines and requirements are met and the client is left feeling taken care of
• Act as a customer guide throughout a client’s journey
• Help to turn ideas into operational solutions that positively change the world

Skills on Resume: 

• Mentorship (Soft Skills)
• Consultative Approach (Soft Skills)
• Relationship Management (Soft Skills)
• Partnership Development (Soft Skills)
• Partnership Identification (Soft Skills)
• Continuous Learning (Soft Skills)
• Attention to Detail (Hard Skills)
• Deadline Management (Hard Skills)

Job Summary:

• Meet or exceed monthly, quarterly, and annual retention, customer satisfaction, usage, and sales goals
• Design plans to achieve these goals
• Create strategies to combat potential revenue loss
• Build strong relationships with clients and understand their goals to ensure client satisfaction
• Identify competitive threats and develop effective countermeasures
• Identify growth opportunities including up-sells and cross-sells
• Act as an entrepreneur and navigate large organizations
• Collaborate with Customer Success, Sales, Marketing, and Product teams
• Optimize utilization of resources and ensure success
• Establish and track milestones, anticipate hurdles, and resolve challenges

Skills on Resume: 

• Sales and Retention Management (Hard Skills)
• Strategic Planning (Hard Skills)
• Risk Management and Revenue Protection (Hard Skills)
• Client Relationship Management (Soft Skills)
• Competitive Analysis (Hard Skills)
• Upselling and Cross-selling (Hard Skills)
• Entrepreneurial Mindset (Soft Skills)
• Cross-functional Collaboration (Soft Skills)

Job Summary:

• Ensure clients have a seamless experience with Integral
• Prepare thoughtful agendas, timelines, transcriptions, meeting notes, and other collateral that delight the client
• Collaborate with Integral teammates on client deliverables and content creation
• Responsible for communications research, writing, light video/design editing
• Responsible for focus groups, desk research, data analyses, etc.
• Gain a deep understanding of our client’s employee population, brand, and business goals
• Identify business opportunities within current client accounts
• Listening to needs, collaborating with managers to ideate solutions
• Develop appropriate proposals and scopes of work
• Contribute to the development of project proposals, timelines, and scopes of work

Skills on Resume: 

• Client Relationship Management (Soft Skills)
• Organizational Skills (Hard Skills)
• Team Collaboration (Soft Skills)
• Communication Skills (Soft Skills)
• Research and Analytical Skills (Hard Skills)
• Understanding of Client's Business (Hard Skills)
• Business Development (Soft Skills)
• Problem-solving and Proposal Development (Soft Skills)

Job Summary:

• Achieve assigned territory’s revenue growth and retention goals
• Demonstrate deep client understanding and credible knowledge of the Nexus platform
• Sustain business growth and profitability by aligning client needs with Nexus solutions
• Encourage and drive the adoption of new functionality
• Engage with customers on a regular cadence—both in person and virtually
• Foster relationships, add value, drive adoption, and grow revenue
• Analyze and articulate data insights to help clients maximize software usage
• Operate successfully in a cross-functional team environment
• Engage the appropriate internal stakeholders
• Ensure the highest quality customer experience, and prevent client churn

Skills on Resume: 

• Sales and Revenue Growth Management (Hard Skills)
• Product Knowledge (Hard Skills)
• Business Acumen (Hard Skills)
• Change Management (Soft Skills)
• Customer Engagement (Soft Skills)
• Relationship Building (Soft Skills)
• Data Analysis (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary:

• Assist PSG’s Director in managing client relationships
• Responsible for meetings with client hiring managers, assessing hiring needs
• Responsible for taking job orders, and presenting selected candidates
• Help to manage PSG’s interview and sourcing team
• Select candidates for client job openings
• Present job opportunities to selected candidates
• Generate new business within existing relationships (no prospecting)
• Coach and advise clients and candidates on the interview process
• Customer service to client hiring managers and candidates, troubleshooting, problem-solving, and client consultation
• Influence positive client satisfaction by client Net Promoter Score

Skills on Resume: 

• Client Relationship Management (Soft Skills)
• Communication (Soft Skills)
• Sales and Negotiation (Hard Skills)
• Team Management (Hard Skills)
• Recruitment and Selection (Hard Skills)
• Coaching and Advising (Soft Skills)
• Problem-Solving (Hard Skills)
• Customer Service (Soft Skills)

Job Summary:

• Help to define project plans and priorities
• Enter, manage, and analyze data in various systems and tools
• Collect and compile information from various sources
• Process billings according to requirements and instructions from the service team
• Collaborate and communicate with other teams to complete joint work/process steps/etc.
• Enact core values every day in work for clients, businesses, and team
• Contribute to marketing efforts like a monthly newsletter, social media presence, web copy
• Responsible for event preparation/planning/attendance, and follow-up
• Participate in the maintenance of the CRM (client relationship management) system

Skills on Resume: 

• Project Management (Hard Skills)
• Data Management and Analysis (Hard Skills)
• Research and Information Gathering (Hard Skills)
• Billing Processing (Hard Skills)
• Team Collaboration and Communication (Soft Skills)
• Adherence to Core Values (Soft Skills)
• Marketing Support (Hard Skills)
• Event Planning and Coordination (Hard Skills)