Job Summary:

• Professional consulting of customers for the provided services in the acceptance business for payment transactions
• Technical description of customer requirements, both for specific requests and in the context of projects
• Ensuring high service and delivery quality by monitoring and controlling product and IT delivery as well as daily operations
• Close collaboration with business units and sales to ensure customer satisfaction
• Maintain and continuously expand professional network in a global business environment
• Review and manage resource to deliver c500 accounts throughout the year balancing client demands and submission deadlines
• Oversee and drive between 60/80 accounts/deliveries per month
• Report weekly/monthly to senior management on status of deliveries and consulting team
• Drive continuous improvement in process and procedures with a focus on client engagement.

Skills on Resume:

• Client Relationship Management (Soft Skills)
• Technical Consulting (Hard Skills)
• Operational Oversight (Hard Skills)
• Project Management (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Network Expansion (Soft Skills)
• Performance Reporting (Hard Skills)
• Process Improvement (Hard Skills)

Job Summary:

• Has the ultimate accountability for delivery to the client.
• Ensure programme of work is aligned with the successful delivery
• Setup, management and production of project governance reporting and prioritization forums
• Identification of programme risks and implementation of forums for escalation and resolution.
• Management of scope and negotiation to meet strategic goals
• Act as a co-ordination point between various internal teams (various geographical locations, department heads, business/technical and architecture leads/forums).
• Identify and escalate any enterprise priorities and architecture conflicts with business needs and provide options/solutions, where appropriate.
• Provide guidance and support to delivery teams to ensure team success
• Work with internal/external stakeholders to ensure effective participation
• Coach stakeholders on the technical choices and deepen shared understanding across teams.

Skills on Resume:

• Client Delivery Accountability (Hard Skills)
• Program Alignment (Hard Skills)
• Project Governance (Hard Skills)
• Risk Management (Hard Skills)
• Scope Negotiation (Soft Skills)
• Team Coordination (Soft Skills)
• Conflict Resolution (Soft Skills)
• Stakeholder Coaching (Soft Skills)

Job Summary:

• Manage the customer experience throughout the installation phase of the project
• Ensure that customer communication is seamless
• Manage the delivery of solutions from contract to cash and ensure we hit revenue targets
• Partner with the Installations team to ensure tight coordination across multiple projects
• Partner with the Project Finance team to ensure financing aligns with customer and internal goals
• Work across the organization and with customers to remove roadblocks for project completion
• Create and maintain an easy to understand progress report structure and escalation process
• Partner with Sales and Marketing on expanded opportunities with customers
• Train and mentor other members of the Client Delivery Team

Skills on Resume:

• Customer Experience (Soft Skills)
• Seamless Communication (Soft Skills)
• Revenue Management (Hard Skills)
• Project Coordination (Soft Skills)
• Financial Alignment (Hard Skills)
• Roadblock Removal (Soft Skills)
• Report Structuring (Hard Skills)
• Team Mentoring (Soft Skills)

Job Summary:

• Coordinate development and delivery of enterprise-grade software solutions
• Understand and organize the delivery teams
• Assure overall client delivery satisfaction by managing schedules, assigning and monitoring tasks, overseeing deadlines and milestones for all stakeholders and resources, following established program, project, and reporting methodologies
• Delivery ownership, ensuring resources are reporting time correctly, oversees all aspects of the project and delivery lifecycle
• Efficiently and competently manage client expectations, changing requirements, and missed deadlines through change management, risk management, and control processes established.
• Pro-actively communicate the status of aspects of client delivery to leadership
• Identify, track, communicate, escalate, drive the resolution of all issues and risks for executive management
• Defining acceptance criteria or working with specialists to define acceptance criteria for project deliverables and work towards achieving stakeholder acceptance of deliverables.
• Coordinate interactions between internal and external technical resources
• Assist delivery team by ensuring that sprint metrics are met
• Assist QA in creating test plans, testing efforts, and root cause analysis

Skills on Resume:

• Solution Coordination (Hard Skills)
• Team Organization (Soft Skills)
• Client Satisfaction (Soft Skills)
• Delivery Ownership (Hard Skills)
• Expectation Management (Soft Skills)
• Status Communication (Soft Skills)
• Risk Resolution (Hard Skills)
• Acceptance Criteria (Hard Skills)

Job Summary:

• Account Management & sales opportunity generation within client base
• Day to day management of contracts & programmes
• Supporting with project timelines & information managing customer expectations
• Analysis & forecasting of supply & demand & managing others including customers
• Liaise with other internal departments to plan & deliver contracts & programmes on time, in full & commercially profitable in line with the company targets
• Identify core business areas in Pipeline & work with customer to proactively plan orders efficiently for manufacturing
• Achieve correct material call off from customer drawings & manage customer sign off process
• Develop relationships with MSP partners to support the end-client needs as well as work as the primarily point of contact for the offshore delivery team.
• Develop sourcing strategies and screening benchmarks while driving fulfillment under strict deadlines.
• Use proactive recruiting and sourcing to identify qualified candidates and build a strong pipeline.

Skills on Resume:

• Account Management (Soft Skills)
• Contract Management (Hard Skills)
• Project Support (Hard Skills)
• Supply Analysis (Hard Skills)
• Program Delivery (Hard Skills)
• Order Planning (Hard Skills)
• Partner Relations (Soft Skills)
• Recruitment Strategy (Hard Skills)

Job Summary:

• Ensure successful on-boarding of new clients
• Coordinate all internal and external activities to support client product implementations
• Manage external and internal stakeholder expectations on new product client delivery
• Be a product expert and ensure successful client product utilisation
• Scheduling, planning and managing project work with the internal service delivery team and end clients
• Running product demonstrations of the platform where necessary to support sales and marketing activities
• Client onboarding, systems training, advice and training that help them to build excellent client relationships
• Onboarding new clients onto OMS Sell Side product and manage existing clients.
• Cultivate client partnerships to ensure joint alignment of short and long-term goals.
• Tracking of strategic client issues and progressing them through internal groups.
• Serving as a liaison with internal departments including Sales, Development and Technical Support.

Skills on Resume:

• Client Onboarding (Soft Skills)
• Activity Coordination (Soft Skills)
• Stakeholder Management (Soft Skills)
• Product Expertise (Hard Skills)
• Project Scheduling (Hard Skills)
• Demo Execution (Hard Skills)
• Client Training (Soft Skills)
• Liaison Duties (Soft Skills)

Job Summary:

• Create and execute project work plans and revise, as appropriate, to meet changing project needs and requirements
• Set and manage client expectations specific to a project
• Effectively communicate and document relevant project information to all stakeholders
• Set and manage estimates and project budget
• Accurately forecast, report and manage project costs
• Identify and develop approach to avoid, accept or mitigate project risk and escalate risks accordingly
• Facilitate team and client meetings effectively including regular status meetings with key team members and stakeholders
• Manage day-to-day operational aspects of a project and scope
• Ensure project deliverables are of high quality and are complete, current, and stored appropriately
• Perform project management responsibilities on several technology focused projects
• Build strong relationships with client personnel

Skills on Resume:

• Plan Execution (Hard Skills)
• Expectation Setting (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Budget Management (Hard Skills)
• Cost Forecasting (Hard Skills)
• Risk Management (Hard Skills)
• Meeting Facilitation (Soft Skills)
• Relationship Building (Soft Skills)

Job Summary:

• Create and maintain a client/Cogo project plan which syncs up with the core product team's cycles and sprints, and manage client expectations and timeframes for delivery.
• Provide regular status reports to the Head of Implementation
• Contribute to the pre-sales client evaluations, demonstrations and tenders by providing information, determining the effort required to deliver and generally providing advice on the optimal way to approach the client or filter out what is not relevant to the client.
• Interpret complex problems and identify optimal solutions - and then work with the delivery team to make them a reality
• Be continually aware of new products and releases through regular updates with the Cogo Product Team,
• Ensure that Cogo’s products and services are delivered according to agreed definitions and Service Level Agreements, KPI’s or other success criteria across all relevant contracts.
• Conduct client education workshops to ensure product knowledge for optimum user experience
• Monitor client support activities (ensuring client problems and queries are being dealt with in an effective manner)
• Work closely with leadership in evaluating the offshore recruiting team and provide recommendations on how to better serve client needs.
• Be “ in the weeds”, recruiting and submitting candidates for a high volume of open requisitions throughout the East Coast.

Skills on Resume:

• Project Planning (Hard Skills)
• Status Reporting (Hard Skills)
• Pre-Sales Support (Hard Skills)
• Problem Solving (Soft Skills)
• Product Updates (Soft Skills)
• Service Delivery (Hard Skills)
• Client Education (Soft Skills)
• Recruitment Management (Soft Skills)

Job Summary:

• Accountable for individuals across multiple regional offices and remote workers
• Oversee suitable recruitment of well-suited individuals
• Manage the required production to ensure profitability of QPCA in line with business plan and corporate objectives
• Development of internal and external alliances to support the growth of target clients and raise brand awareness across the whole team
• Lead and manage team and national initiatives
• Monitor and interrogate department production
• Oversight of employment contractual arrangements & performance appraisals
• Continued development of Leadership team and ensure the Leadership team are meeting high standards
• Establish, deliver and analyse Management Information relating to QPCA including production and servicing data
• Produce MI outlining team performance, trends and development areas

Skills on Resume:

• Strategic Leadership (Soft Skills)
• Performance Management (Hard Skills)
• Talent Recruitment (Hard Skills)
• Operational Oversight (Hard Skills)
• Relationship Building (Soft Skills)
• Data Analysis (Hard Skills)
• Change Management (Soft Skills)
• Contract Compliance (Hard Skills)

Job Summary:

• Manages TeamMate implementations adopting ‘big bang’, or more agile consultative implementation approaches based on customer requirements.
• Leads all aspects of large-scale TeamMate engagements to successfully implement the TeamMate product and transform the customer’s internal audit, control monitoring and risk management operations.
• Champions WK implementation methodology in delivering digital ecosystem on large-scale implementations.
• Contributes to the innovation and improvement of internal service delivery processes.
• Works closely with the engagement project manager to manage and monitor project timelines and budget.
• Identifies risks, recognizes impact, and consults with the customer to discuss mitigation plans associated with the deployment of the TeamMate product offerings.
• Handles issues and escalations during engagements, liaising with other WK operations teams such as Product Management, Support and Technical Services.
• Leads business analysis and requirements gathering sessions to ensure customer’s business requirements are captured.
• Leads process mapping workshops, identifying and documenting current and future state processes.
• Provides guidance and support to Professional Services Consultants in the creation of training documentation and content to supplement the rollout of user-training.
• Contributes to the delivery of user or train-the-trainer training where required on large scale implementations.

Skills on Resume:

• Implementation Management (Hard Skills)
• Project Leadership (Soft Skills)
• Digital Transformation (Hard Skills)
• Process Innovation (Hard Skills)
• Risk Management (Hard Skills)
• Issue Resolution (Soft Skills)
• Business Analysis (Hard Skills)
• Training Development (Hard Skills)

Job Summary:

• Engages with stakeholders at all levels and across multiple assurance functions, especially on engagements requiring an agile/sprint implementation approach and combined assurance implementations.
• Occasionally supports the Pre-Sales team to deliver pre-sales consultative conversations with customers /prospects, and support proof of concept software configurations.
• Develops in-depth expertise around the functionality of the TeamMate product, acting as functional SME and providing contextual guidance to Professional Services Consultants in relation to the practical application of TeamMate functionality and features to the internal audit process (or other assurance functions).
• Responsible for the functional design of the configuration options selected in the TeamMate product, ensuring these meet the customers’ internal audit, internal control, or risk management requirements – to the greatest extent possible within the context of an off-the-shelf software solution.
• Effectively coaches and delegates configuration tasks to Professional Services Functional Consultants assigned to the engagement
• Shares implementation and internal audit best practice with the customer, where necessary communicating the pros and cons of taking certain configuration decisions during the implementation.
• Works closely with the customer’s implementation team to provide guidance around how to conduct the pilot testing phase
• Ensuring pilot testers have been trained and providing functional support to apply any configuration adjustments identified during the pilot testing.
• Leads best practice change management strategies for rolling out TeamMate user-training to the customer’s user base, ensuring high rates of user adoption.
• Advises customer on the most effective training approaches to suit customer’s requirements.

Skills on Resume:

• Stakeholder Engagement (Soft Skills)
• Pre-Sales Support (Hard Skills)
• Product Expertise (Hard Skills)
• Functional Design (Hard Skills)
• Team Coaching (Soft Skills)
• Best Practices Sharing (Soft Skills)
• Pilot Testing Guidance (Hard Skills)
• Change Management (Soft Skills)