• Manage a team of on-site resources deployed in Client’s environment
• Collect data from field and develop service level management reports
• Conduct internal and external service reviews pertaining to respective client’s projects
• Lead the scoping, planning and implementation of projects
• Facilitating the definition of project scope, goals and deliverables
• Defining project tasks and resource requirements
• Coordinate between all parties involved in the project
• Constantly monitoring and report on progress of the project to all stakeholders
• Ensuring smooth implementation and conduct post implementation surveys and reviews
• Project evaluations and assessing of results

Skills: Team Management, Data Collection, Service Review Management, Project Leadership, Scope Definition, Resource Coordination, Progress Monitoring, Implementation Oversight

• Project management and governance of client implementation delivery
• Running weekly project meetings and ensuring minutes are produced
• Stakeholder management both on client side and internal teams to drive delivery
• Responsible for project plan and tracking project financial status/ profitability
• Liaising with internal teams for the provision of infrastructure and software installation
• Working with clients to establish and develop business and data requirements
• Understand product offerings to facilitate and influence decisions to achieve the best outcome
• Supporting the client through go-live and immediately post go-live
• Refine agile methodology based on results and client feedback
• Stay abreast of and track Industry trends and best practices
• Interface directly with internal and external clients/vendors and serve as primary technical point-of-contact

Skills: Project Management, Meeting Coordination, Stakeholder Management, Financial Tracking, Infrastructure Liaison, Requirements Analysis, Product Knowledge, Go-Live Support

• Liaison with relevant providers in line with Central Investment Proposition, range of products & platform
• Oversight of LOA and ceding scheme in line with SLA’s
• Ensure all updates, key communications from QPCA are disseminated across all employees
• Supporting and co-ordinating the work allocation and flow for a team of client support staff
• Ensuring that the pipeline of new business is constantly monitored and expedited
• Ongoing administration of client records and all other associated client support services
• Conducting monthly 121 meetings with client support team
• Providing input/feedback for staff performance appraisals
• Input and implementation of administration processes
• Developing and creating pathways for better Client Experiences/Outcomes
• Work collaboratively with the Regional based leadership teams

Skills: Provider Liaison, SLA Oversight, Communication Management, Team Coordination, Pipeline Monitoring, Client Administration, Performance Review Input, Process Implementation

• Responsible for delivering finished product (including documentation, adequate testing, appropriate functional and performance capabilities)
• Identify future challenges and lead project candidates, as well as contribute to find out of the box solutions
• Work across multiple operational and technical disciplines and provide direction and oversight through product development life cycle
• Gather needs from customers and stakeholders and implement them into the project scope
• Work with Stakeholders to clearly define the business requirements
• Translate and support the team understanding of priorities and how they contribute to the client's mission
• Develop subject matter expertise related to products and technical best practices
• Own prioritization of the product backlog including definition of user stories and acceptance criteria
• Guide teams and drive solutions for given challenges
• Analyze preferences and requests of end users
• Identification and escalation of issues/obstacles to delivering the product as defined

Skills: Product Lifecycle Management, Project Leadership, Cross-Functional Coordination, Stakeholder Engagement, Requirements Analysis, Agile Management, Technical Expertise, Risk Management

• Represent the customer view, be the voice of the customer
• Create and present business plans, cost/benefit analysis, and financial forecasts
• Provide internal management reporting to demonstrate contributions
• Collaborate with all other departments and staff to ensure delivery against objectives
• Stay abreast of current industry trends and information
• Contribute to sales and marketing efforts
• Oversee daily operations of all staff including effective scheduling and assignment of tasks
• Ensure effective utilization of all resources toward achievement of business goals
• Conduct employee reviews and identify improvement plans to continuously expand skills
• Work with other members of the NLP Logix team to manage the project work across teams and ensure project tasks are delivered on time and meet the expected requirements
• Work directly with clients to effectively communicate solution progress and timelines and guarantee solution efficacy
• Manage the deliverables for a variety of clients and client needs
• Work with other members of the NLP Logix team to identify expansion opportunities with existing clients
• Provide oversight of Support and Maintenance agreement deliverables for existing clients

Skills: Customer Advocacy, Strategic Planning, Management Reporting, Cross-Department Collaboration, Industry Trend Analysis, Sales Support, Operations Oversight, Client Relationship Management

• Demonstrated experience managing medium to large survey projects
• Have demonstrated experience engaging with NSW utilities and state government organizations (preferably Infrastructure NSW and Transport for NSW)
• Strong commercial intelligence, exceptional analytical and organizational skills
• Excellent communication and interpersonal skills 
• Proven ability to network, engage and influence at the highest levels
• Have highly developed relationship management skills resulting inability to actively engage internal and external stakeholders
• Have experience in developing and delivering profitable client engagement strategies
• Experience in a managed services and/or support services environment requiring commercial and business acumen

Qualifications: BS in Business Administration with 4 years of Experience

• Effectively manage project budgets and timelines
• Experience in overseeing software project delivery, preferably for a software or technology company
• Experience building and managing client relationships
• Experience managing multiple projects at the same time
• Strong Analytical Skills and Intellectual Curiosity
• Strong Customer Service, Documentation Skills
• Strong Organization and Prioritization Skills
• Strong Written and Verbal Skills
• Ability to focus on multiple initiatives at one time and quickly shift from one topic to another throughout the workday
• Ability to work well within a multidisciplinary team
• Experience with Tableau or other analytics products

Qualifications: BS in Project Management with 3 years of Experience

• Good communication skills in English and Norwegian
• In depth knowledge of the debt collection process and the ability to challenge current state
• Desired to work with process improvement to achieve improved profitability for the client and Lowell
• Ability to work with reporting and follow-up of agreed KPIs and understand what affects the outcome and how it impacts the clients value chain
• Determined and comfortable working both individually and as part of a team
• Structured and can lead processes forward
• Positive attitude, pro-active and willingness to support stakeholders
• Experience leading planned and stock investment works
• Able to identify and lead improvement and change programmes
• Have a strong record of working with external suppliers and able to drive performance through KPIs
• Worked as part of the leadership team within a property service organisation such as a Registered Provider
• Experience in leading Damp and Mould campaigns would be an advantage
• Has rolled out project and programme controls and reporting
• Has a can-do attitude and able to instill a positive culture

Qualifications: BS in Information Technology with 5 years of Experience

• Experience working with both external and internal teams both nearshore and onshore
• Demonstrates a desire to learn and improve
• Be outcome focussed on delivery and driven by quality, value and efficiency
• Experience within an ecommerce or SaaS environment (auto experience optional)
• Experience in third party / outsourced service delivery supplier management
• Working in a demanding environment, bringing a high level of delivery focus and driving quality outputs
• Excellent communication and interpersonal skills with the ability to explain complex technical challenges in a simple and effective manner and build strong relationships with teams based on mutual respect, openness, and transparency
• Educated to degree level or equivalent experience
• A good sense of humour and team player
• French speaking would be advantageous
• Good written and spoken English skills

Qualifications: BS in Marketing with 7 years of Experience

• Experience managing or overseeing technology projects with cross-functional, matrixed staff (including vendors) with high integration across multiple lines of business and technical discipline.
• Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic project environment and manage multiple projects.
• Ability to communicate (verbally and written) effectively with clients, stakeholders and senior leadership.
• Ability to organize and work effectively with project teams of staff from department and clients participating in this effort
• Experience with SCRUM or other agile methodologies, writing user stories, performing development task breakdowns
• Experience with JIRA (reporting, task tracking)
• Experience with Java (J2EE) project implementations
• Relevant experience in a similar role within a service operations environment
• Demonstrated client engagement experience with the ability to interact with a variety of stakeholders, including senior level

Qualifications: BS in Finance with 5 years of Experience