• Oversees claims management activities, including but not limited to customer and vendor claim assessment, settlement evaluation and negotiation, and other functional responsibilities
• Assists project management teams to proactively address and expedite the resolution of claims to minimize the financial impact of commercial issues by the Delegation of Authority (“DoA”)
• Leads analysis, management and development of resolution strategy for customer and vendor claims, working with external vendors and internal teams
• Oversees outside counsel, consultants, and other external parties related to claims processes and small litigation matters
• Assists internal and external counsel in the resolution of complex litigation matters
• Provides training to project and sales teams regarding the claims process and strategies to minimize contract execution risk
• Develops claims management goals, objectives and strategic plans based on business impact, available resources and budget
• Recommends metrics, programs and processes to effectively manage continuous improvement of proactive claims management
• Supervises and reviews the work of more junior contract managers on claims related to customer contracts
• May manage and develop junior claims analysts in support of department goals
• Develops and maintains the management of litigation and claims matters for reporting to the executive level
• Provides strategic leadership in the resolution of moderate to complex contract claims before entering litigation to minimize company financial exposure

Skills: Claims Management, Resolution Leadership, Legal Coordination, Risk Training, Strategic Planning, Performance Analysis, Team Leadership, Executive Reporting

• Oversee the activities of Claims Supervisors.
• Monitor claim department workflow and volume. 
• Collaborate with Supervisors to adjust work assignments
• Assure timely claim handling monitor for regulatory compliance and verify that contestable claims receive appropriate investigation
• Interview job applicants with supervisors and make hiring recommendations.
• Through the review of management production reports, customer service reports, internal audits and in consultation with claims supervisory staff
• Measure and grade individual claims employee performance.
• Consult with Supervisors as they plan employee performance evaluations.
• Participate in administering performance evaluations and determining merit increases and promotions.
• Coach Supervisors to foster an atmosphere of open communication, model professional behavior, and require goal achievement within their teams.
• Train and oversee Supervisors in the documentation of substandard performance and the development of employee performance improvement plans.
• Support Supervisors in the administration of progressive discipline when necessary.
• Consult and advise Claim AVP on technical matters and matters of departmental practices and procedures.
• Advise the Claim AVP periodically on the performance and cost-effectiveness of vendors.
• Foster good relations with client company personnel and reinsurance company personnel and direct communication claims matters.

Skills: Claims Supervision, Workflow Management, Regulatory Compliance, Performance Evaluation, Hiring Oversight, Staff Training, Vendor Management, Stakeholder Relations

• Taking end-to-end ownership for the resolution of all customer claims inquiries
• Case managing all queries through to resolution within agreed targets
• Managing the assessment of Customer claims, including both high-value and complex claims
• Accurately maintaining and updating customer records on the customer management system.
• Ensure that records are accurately updated whenever a customer makes contact
• Complying with all regulatory and local governance requirements including FCA and Treating Customers Fairly
• Achieving all targets for contact handling, turnaround times and quality
• Participate in regular 121s and team meetings with the Manager
• Support team members and being a Customer Service Champion within Claims.
• Being a role model for the team demonstrating outstanding personal behaviours and performance
• Contribute to the continuous improvement process by challenging existing processes and contributing ideas for improvement.

Skills: Claims Ownership, Case Management, Claims Assessment, Record Maintenance, Regulatory Compliance, Performance Targets, Team Support, Process Improvement

• Review sophisticated claims and/or situations and make informed decisions that may require judgment by providing direction on life, disability, excess risk, or critical illness claims
• Ensures claim reserve accounts have accurate claim processing, appropriate financial reporting, and controls
• Assists in developing and implementing improvement processes
• Refers cases to legal and/or may represent the company in legal matters surrounding claims decisions
• Participates and/or facilitates various department and/or company projects and special initiatives
• Leads team performance
• Collaborates across all departments within the product-refined
• Leads employees including goal setting, performance planning, feedback, appraisals and development planning
• Prepare reports, draft correspondences, and present claim analysis, findings, and/or opinions and develop claims resolution strategies in respect of schedule delay, productivity, labor and material escalation, design issues
• Be responsible for contract interpretation for use in negotiations with customers, consortium partners, contractors, and vendors.
• Participate in Contract closeout and settlement negotiation meetings
• Acts as support to internal and external counsel in the resolution of complex commercial, construction, employment and general litigation

Skills: Claims Review, Financial Reporting, Process Improvement, Legal Liaison, Project Participation, Team Leadership, Strategic Collaboration, Contract Negotiation

• Configure, implement and administer a robust claims quality and auditing program
• Establish best practice claims payment methodology based on current CMS claims payment regulations
• Conduct root cause analysis on systemic issues
• Formulate an action plan to avoid incorrect payment through a review of contracts, Medicare claims payment rules, internal system and beneficiary impact
• Coordinate with Network Services and Provider Relations teams to ensure proper reimbursements
• Work closely with delegated claim processor to ensure errors are reviewed and corrected before final payment
• Conduct pre-pay and post-pay audits to verify accurate claim payments and/or denials
• Provide exceptional service to providers, and internal and external customers by Company values
• Forecast all staffing requirements and schedule workforce accordingly
• Complete regular review of internal reporting (ex., high dollar claims)
• Ensure regulatory compliance, quality and efficiency
• Participate and support ad-hoc audits as required
• Collaborate with the Utilization Management Team 

Skills: Claims Auditing, Best Practices Development, Root Cause Analysis, Contract Review, Reimbursement Coordination, Pre-Pay Audits, Provider Service, Regulatory Compliance

• Deliver consistent Key Performance Indicators at individual, team, site, functional and client level
• Work closely with key stakeholders across the claims function to deliver accurate and robust planning with risk mitigation and efficiencies top of mind
• Create a dynamic and engaging work environment for all colleagues in the team, ensuring that people development, productivity and quality output are on top of the agenda and maximized
• Organize/monitor the workflow of the team efficiently and effectively to achieve the optimum level of service to the clients/customers
• Continually analyze current workflows and procedures and look creatively for possible ways of optimizing these processes. 
• Collaborate with other teams/business areas
• Foster collaboration and partnership between teams within Madrid as well as across other operational sites
• Active steering role and final responsibility for sensitive cases and projects handled within the team
• Evaluate all customer and client feedback to ensure all opportunities to enhance the customer experience are maximized upon
• Drive positive change environment
• Identify and recommend key process improvements

Skills: Performance Management, Stakeholder Collaboration, Team Development, Workflow Optimization, Process Analysis, Team Collaboration, Project Leadership, Feedback Analysis

• Lead the team to fulfill the Vision and Values of the business.
• Led the team to deliver exceptional customer service and high quality within agreed service level agreements (SLAs).
• Living and advocating Management Operating System, including performance review discussions and change management.
• Ensure all Customer, Trustee and Legislative requirements are met.
• Design, drive and implement a Customer Led, Compassionate Claims Journey by effectively advocating the VOC and the VOB, considering all compliance obligations to positively influence all key customer touch points that matter.
• Consistent and effective management of stakeholders across business including external Trustees.
• Data and analytics to positively impact the customer experience by improving effectiveness and driving quality outcomes, including coaching and training. 
• Provide strategic recommendations to senior management based on effective use of data.
• Create and Implement the team strategy and 90-day business plans, and support business strategic priorities.
• Provide support to the Manager and SIS Leadership team to drive positive change and culture.
• Ensure controls are effectively in use and adding value to the overall business and customer and experience.
• Manage risk within the team and provide support and effective controls to managing risk in S&I, and the business.

Skills: Vision Leadership, Service Level Management, Operational Advocacy, Compliance Assurance, Customer Journey Design, Stakeholder Management, Data-Driven Strategy, Risk Management

• Independently manage a portfolio of life insurance claims end-to-end
• Assess, analyze, calculate and finalize claims payments
• Active engagement of -external treating doctors, rehabilitation consultants as well as in-house medical and legal specialists and delivering timely outcomes for customers
• Provide exceptional customer service by philosophy, policy and claims procedures
• Participate in case conferences, peer case discussions, and instructing third-party service providers
• Working alongside existing brokers, managing end-to-end claims across the full commercial product suite.
• Property and PI claims expertise
• Maintain and manage the claims portfolio whilst engaging with customers and insurers to provide timely and comprehensive claims solutions.
• End-to-end claims management and liaise with insurers and clients to resolve claims matters
• Ensure timely response to all claim matters with the provision of excellent service
• Negotiate with policyholders and underwriters to ensure favorable claims settlement
• Referral point for team members about claim matters
• Work effectively within a team to accomplish organizational goals

Skills: Claims Management, Claims Analysis, Stakeholder Engagement, Customer Service Excellence, Collaborative Case Management, Insurance Expertise, Claims Negotiation, Team Collaboration

• Define, implement, maintain and support effective contract management and claims management policies, procedures, strategies and activities that promote contractual compliance and prevention of claims
• Successfully proceed with legitimate claims by RCS and effectively defend against claims made by other parties
• Define commercial strategies and (co-)lead negotiations on VOs and claims
• where possible under the contract, be the point of contact for the customer & partners in commercial matters
• Hold contract awareness sessions and hold specific trainings, participate in Change Control Boards, and Risk & Opportunity workshops and act as the main point of contact for the Contracts & Legal function
• Assist ROS Project Management to define, implement, maintain and support effective change management and contract management policies, procedures and activities that grow the project scope, revenues and margins
• Prepare the necessary reports and obtain all necessary approvals, to validate proposed claim resolution strategies and claim settlements.
• Oversee and have direct management of the Claims Adjusters. 
• Responsible for the direct management of claims for the state of California. 
• Provide technical expertise, staff development and guidance on California claims handling practices/procedures and provide training as appropriate and necessary.

Skills: Contract Management, Claims Handling, Commercial Strategy, Stakeholder Communication, Training Development, Change Management, Claims Reporting, Technical Expertise

• Managed claim office handling commercial property, casualty, and workers' compensation claims with heavy casualty background
• Manages the claims teams in the performance of job functions to ensure adherence to the best practices and guidelines
• Ensures that all claims are assigned promptly and to the appropriate adjuster based on workload, claim volume, type of claim and adjuster experience
• Advises staff on questions of coverage, liability, claim value and strategy
• Examines claim files to determine whether proper claim handling procedures are being followed
• Ensures that timely, adequate reserves have been established
• Communicate with other departments regarding risk evaluation, account activity, significant reserve changes, and claim trends
• Reviews litigated files
• Oversees compliance with state and federal requirements
• Manage and lead the claims department to achieve the set goals and objectives
• Manage the claims matters including both motor and non-motor
• Ensure that claim handling are correct and proper, the operational process

Skills: Claims Management, Team Leadership, Adjuster Allocation, Strategic Advising, Compliance Oversight, Reserve Management, Interdepartmental Coordination, Process Verification

• Managing WC, Auto & GL claims in the captive insurance program.
• Investigating incidents, recording details & formulating strategies for effective mitigation.
• Ability to make sound business judgments to evaluate claims over time and react with the company’s best interest top of mind.
• Strong ability to utilize various software programs Excel, PowerPoint, Risk Management Information System (RMIS), Learning Management System (LMS) and other accessible tools.
• Building reporting, analyzing data and working with senior management to develop plans that change behaviors for better results.
• Must be able to work efficiently with employees, claimants, vendors and more via phone, text, email and formal written responses.
• Professional firsthand experience responding to interrogatories, being a witness in a deposition and more.
• Guidance on other claims: EEO, DOL, EPL, Property, Casualty and other significant claim matters.
• Maintain and enhance the RBS Claims Management Playbook
• Maintaining current knowledge of insurance guidelines and policy changes and modifications and coach to claim officers
• Maintain good relationships, cooperate and work closely with the insurer, broker and other internal counterparts

Skills: Claims Management, Incident Investigation, Judgment & Decision Making, Software Proficiency, Data Analysis, Communication Skills, Legal Process Experience, Stakeholder Relations

• Analyzes and reviews life claims for accuracy, completeness and eligibility
• Determine claims coverage by examining appropriate benefits
• Calculate claims benefits for payment
• Maintain reports and records for processing
• Assist agents and clients with questions during phone calls, in-office and in the field
• Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
• Manage end-to-end claims originating from internal/external customers with a focus on loss minimization and salvaging customer experience.
• Analyze all claims to ensure optimal lead times and prepare reports for various business units and monitor all receivables and provide the report to all clients and management.
• Liaison with other teams including Finance, Fulfilment, Logistics and 3PLs for all SLAs aligned, ensuring smooth processes.
• Develop, build, and maintain relationships with Internal / External stakeholders while representing the company and assisting in creating a conducive business environment.

Skills: Claims Analysis, Coverage Determination, Benefits Calculation, Record Maintenance, Client Support, Trend Reporting, Claims Management, Stakeholder Relations

• Manage claim office handling commercial property, casualty, and workers' compensation claims with heavy casualty background
• Manage the claims teams in the performance of job functions to ensure adherence to the best practices and guidelines
• Ensure that all claims are assigned promptly and to the appropriate adjuster based on workload, claim volume, type of claim and adjuster experience
• Advise staff on questions of coverage, liability, claim value and strategy
• Examine claim files to determine whether proper claim-handling procedures are being followed
• Ensure that timely, adequate reserves have been established
• Communicate with other departments regarding risk evaluation, account activity, significant reserve changes, and claim trends
• Review litigated files, oversee compliance with state and federal requirements
• Efficient and comply with company policy and related laws
• Identifying suspicious or potentially fraudulent claims, arranging investigation and briefing solicitors if further action is to be taken
• Displays a high level of critical thinking in bringing successful resolution to high-impact, complex, and/or cross-functional problems

Skills: Claims Management, Team Leadership, Adjuster Coordination, Strategic Advising, Compliance Oversight, Risk Communication, Fraud Detection, Critical Thinking

• Manage the performance of supervisors and examiners in the investigation
• Evaluation and management of all types of workers’ compensation claims for the Claims Specialty unit.
• Provide quality customer service by promptly responding to both internal and external questions or requests
• Educating injured workers and customers, and assisting in policyholder retention efforts.
• Manage the claims specialty unit’s performance and modify work processes to ensure the unit meets established goals.
• Monitor and adjust work processes to ensure efficient claims management and service standards
• Ensure the proactive management of new and existing claims in a cost-effective and efficient manner
• Provide weekly reporting on civil claim portfolio
• Provide leadership and coaching to the Practice Managers across civil and professional conduct teams
• Support the delivery of medico-legal advice service
• Manage the relationship between Claims staff and internal staff as well as external stakeholders including Panel legal firms

Skills: Claims Supervision, Customer Service, Policyholder Education, Performance Management, Efficiency Optimization, Claims Reporting, Leadership Coaching, Stakeholder Relations

• Preparation, negotiation, and settlement of claims to customers, consortium partners, insurers, subcontractors as well as management of the defense of claims from such parties.
• Subject to individual claim situations, lead project teams, external law firms, and consultants in claim preparations
• For claims preparation or mitigation of claims against GE, the following requirements are taken into consideration
• Analysis of contractual terms and conditions, contract pricing, rates, and productivity levels
• Inspection of records and contractual notices, actual time spent, costs incurred, actual productivity achieved, escalation costs resulting from increased labor wage rates and bills of quantities, etc
• Preparation of a cause and effect detailed analysis and critical path using accepted scheduling techniques
• Identification of contractual remedies for the recovery of cost and time
• Support Planners/Schedulers in preparation for time impact and as build vs as planned analyses
• Prepare and support financial controllers to substantiate cost assessments for claims.
• Manage assigned claims across multiple regions and jurisdictions in partnership with special functions such as legal, insurance, tax, finance, etc.
• Support the Project Managers (Commercial) in setting up Claim Strategies and Project/Insurance/Subcontract - Claim Procedures for individual projects.
• Perform planning/scheduling review meetings with project teams optimizing GE’s schedule position for potential claims.

Skills: Claims Negotiation, Team Leadership, Contract Analysis, Document Inspection, Critical Path Analysis, Financial Support, Regional Claims Management, Strategic Planning

• Xactimate level 1 & 2 Certified
• Experience as a Flood Adjuster, Flood Claims Supervisor, or Flood Claims Manager.
• NFIP Certified to adjust Large Commercial and or RCBAP claims.
• Previous supervisory experience
• Continuous interaction with adjusters, claimants and clients to exchange information, decisions may require analysis of alternative courses of action.
• Excellent verbal and written communication skills.
• Analytical ability and good mathematical aptitude.
• Good organizational and interpersonal skills.
• Ability to effectively manage, supervise, and develop employees.
• Thorough knowledge of services being delivered by the branch office.
• In-depth knowledge of FEMA/NFIP coverages, practices, and negotiating skills.
• Familiarity with legal and technical disciplines.

Qualifications: BS in Risk Management and Insurance with 10 years of Experience

• Knowledge of business policies, processes and pro
• Supervisory experience within the Insurance industry
• FAIS Regulatory Examination (RE1)
• COIDA in Practice or Insurance Qualification an advantage
• Advanced MS Word, Excel and Outlook
• Good presentation skills and ability to interact with management
• Knowledge, skills and competency, legal compliance and claims environment
• Knowledge of all related applications and processes relevant to the position of Team leader
• Knowledge of Claims processing, approval and payment processes
• Service Orientation / Customer Responsiveness
• Excellence, quality orientation, judgment and decision-making, applied learning
• Planning, Organising and Following through
• Resilience, Optimism and interpersonal awareness/empathy

Qualifications: BS in Business Administration with 8 years of Experience

• Have related work experience in safety/compliance, quality assurance, or process improvement.
• Current or previous CDL holder.
• Experience in using Truckmate Database software
• High level of proficiency in Microsoft Suite applications.
• Proven ability to ask questions, learn quickly, and provide innovative solutions.
• Must approach each day with a positive and patient demeanor.
• Independent thinker, with the ability to run projects from conception to completion.
• Must have or secure and maintain the appropriate license(s) by the state(s) at the adjuster/supervisory/management level
• Must complete continuing education requirements as outlined by Crawford Educational Services.
• Additional courses may be required by jurisdiction for maintenance of the license.
• Attention to detail and presentation skills
• Verbal and written communication
• Excellence computer skills

Qualifications: BS in Finance with 3 years of Experience

• Excellent communication skills, verbal and written.
• Maintain educational standards and possess CIC designation
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Ability to travel, occasionally overnight
• Have completed studies or commercial training.
• Have several years of professional experience in the practical implementation of claims management.
• Know-how from the motor vehicle insurance sector or similar insurance sectors.
• Can illustrate complex issues with the help of a few questions and understandably document them.
• Have a strong knowledge of operational claims settlement.
• Be committed, able to work under pressure and have the ambition to set new standards in the (digital) insurance industry.

Qualifications: BS in Health Administration with 4 years of Experience

• Ability to effectively manage and work with all levels of employees and customers.
• Entrepreneurial spirit and mindset that embraces critical questioning, innovation and continuous improvement.
• Attitude and approach to thinking that actively seeks out change.
• Capable of managing their own time and business, yet are capable of making decisions for the betterment of DriveTime, not just themselves.
• Ability to maintain personal composure when confronted with a difficult situation.
• Passionate and goal-oriented, quality decision-maker. 
• Good decisions are made based on knowledge. 
• Strong knowledge of automotive systems and diagnostics
• Have supervisory experience, preferably in an automotive-related field
• Communicate confidently in French and English with different departments.

Qualifications: BS in Economics with 5 years of Experience

• Manages and develops a team focused on meeting or exceeding established performance targets. 
• Targets may be based upon plans, and federal or state requirements as dictated.
• Proactively plans for daily priorities, responds to new priorities within the organization and opportunities assigned by upper management.
• Responsible for compiling and submitting daily, weekly, and monthly departmental reports to management.
• Acts as a technical expert in handling complaints and other escalated issues from internal and external customers.
• Supports claims performance improvement via participation in special claims initiatives.
• Participates in and supports the development of strategies to meet business needs.
• Certification in Training and Development for the manager overseeing the Training unit
• Internal Audit Certification for managers overseeing the Regulatory Quality Audit unit

Qualifications: BS in Accounting with 7 years of Experience

• Completed or are working toward a Chartered Insurance Professional (CIP) designation
• Work experience in claims handling or prior management experience
• Minor Injury experience is an asset
• Excellent communication and interpersonal skills with all levels of staff
• Experience in coaching and developing staff
• Proficiency in a variety of PC software
• Proven leadership skills and excellent customer service skills
• Knowledge of provincial legislation governing auto insurance
• Ability to build collaborative relationships with a variety of constituent groups, including external partners
• Ability to ensure the entire system operates in the most effective manner

Qualifications: BA in Public Administration with 6 years of Experience

• Senior Claims Law Associate (SCLA), Associate in Risk Management (ARM), Chartered Property Casualty Underwriter (CPCU) or other claims/insurance designations
• Have Property & Casualty Insurance related experience to include Workers’ Compensation claims management
• Basic knowledge of Unemployment Insurance and HR Operations
• Have supervisory experience managing a team of direct reports.
• Solid experience managing relationships with TPAs, vendors, and internal and external law firms
• Experience in the public sector and unionized environments
• Call center and/or operations management experience 
• Passion for ongoing development of people and assessment of talent
• Have the ability to work both as a team player and independently and on the responsibility.

Qualifications: BA in Legal Studies with 5 years of Experience

• Strong knowledge of the Illinois Workers Compensation Commission (IWCC), and the Illinois Workers’ Compensation Commission (IWCC) process.
• Basic knowledge of state unemployment laws & regulations with the ability to learn quickly.
• Excellent written and verbal communication skills, including presentations & facilitation of training to a wide variety of individuals
• Detail-oriented with strong communication, problem-solving, critical thinking, and interpersonal skills.
• Knowledge of the PeopleSoft and Oracle system
• Ability to articulate a vision set high standards, and effectively lead team members in the realization of expectations set
• Demonstrate high levels of subject matter expertise, integrity, honesty, credibility, and the courage to make difficult yet necessary decisions
• Effective strategic planning capabilities, including the ability to establish long-term vision and goals, and align/manage activities toward goal fulfillment
• Strong leadership and team building skills, e.g. ability to develop high-performing teams united around a clear vision for serving schools and achieving student success
• Knowledge of operations, budget/finance, management, and organizational development

Qualifications: BA in Psychology with 8 years of Experience

• Client-facing, commercial claims experience at a retail brokerage firm and/or commercial insurance carrier, with prior management/supervisory experience
• Strong technical knowledge of litigated/non-litigated commercial insurance claims in multiple jurisdictions.
• Strong organizational and time management skills
• Proficiency with Microsoft Outlook, Word, and Excel and familiarity with PowerPoint
• Team player with the willingness and ability to travel to regional client locations
• Strong oral and written communication skills
• Ability to effectively work in a fast-paced, team environment
• Analytical and detail-oriented
• Ability to define problems, analyze data, and outline valid conclusions and action steps

Qualifications: BS in Risk Management and Insurance with 6 years of Experience

• Able to adapt broader policies & programs on an individual and team basis.
• Possesses advanced analytical, technical and problem-solving skills and abilities
• Decisions require the application of discretion and independent judgment to determine appropriate action.
• Increased authority from the previous level.
• Builds productive working relationships with peers and higher level professionals internally and externally to exchange information and make recommendations as well as role modeling.
• Uses knowledge to provide consultative advice and recommendations within specific functional areas
• Ability to work independently with general instruction and the ability to prioritize and organize work.
• Have business experience, with intermediate knowledge of functional areas.
• Significant experience in the London Lloyds Insurance market
• Proven track record and experience in claims leadership role

Qualifications: BS in Business Administration with 7 years of Experience

• Have supervisory or management experience.
• Experience handling all managed care product types in an IPA/group setting.
• Strong knowledge of professional and institutional claim processing procedures, including COB/TPL/WC.
• Must be a self-starter who is detailed and result oriented.
• Thorough knowledge of CMS, DMHC, and DHS regulations, including compliance requirements.
• Strong background with system automation of claims processes and workflows.
• Familiar with health plan divisions of financial responsibility and provider contract interpretation.
• Excellent communication skills, project management and analytical abilities.
• Proficiency in MS Excel, Word, and e-mail.

Qualifications: BS in Finance with 5 years of Experience

• Experience managing a Claims Department on large commercial or public projects
• Knowledge of the California Contract Code
• Strong working knowledge of pre-design and pre-construction, building systems/components and technology, contract management, project delivery methods, team building and client relationship building
• Knowledge & Well experience in all types of claims for (FGA).
• Experience in Teamwork Management & Customer Communication.
• Licensed Claims Adjuster
• Professional experience handling claims in the logistics industry
• Strong system administration, reporting, and analytical skills
• Excellent communication skills
• Desire to learn and ability to be flexible

Qualifications: BS in Health Administration with 8 years of Experience

• Workers' Company and Carrier experience
• Extensive working experience in claims adjudication in life or medical insurance
• Knowledge of Employee benefits products (e.g. group life) and back-office operations
• Proven and progressive experience preferably incorporating business operations management principles
• Excellent understanding of quality assurance, control, metrics and continuous improvement
• Strong analytical skills to understand translate, simplify, and prioritize the requirement as well as root cause analysis for remedial actions / preventive measures
• Strong communication and interpersonal skills are required, including the ability to form effective relationships and achieve influence at the most senior level in the organization
• Understand and interpret complex business and Insurance requirements (including regulatory requirements)
• Ability to work within an environment of different cultures

Qualifications: BS in Economics with 2 years of Experience

• Must be legally authorized to work in the country for which you are applying for employment 
• Must be able, with or without reasonable accommodation, to perceive colors so that you can tint paint.
• Experience in coatings, Product development, Operations, Quality, Technical, or Sales
• Flexible work schedule to adapt to prioritization changes and needs
• Strong written and verbal communication skills, strong facilitator
• Demonstrated ability to lead a cross functional team to a successful outcome
• Strong presentation skills and results-oriented
• Program knowledge of Microsoft Excel, Word, and Access, Minitab
• Demonstrated success in leading Root Cause investigations and analysis tools
• Previous direct customer interaction
• Knowledge of more complex problem-solving and error-proofing skills

Qualifications: BS in Accounting with 5 years of Experience