• Review and investigate incident reports and determine responsibility for damages in coordination with Site Managers and Directors.
• Communicate with sites to secure all relevant supporting and evidentiary documents.
• Follow up with various 3rd party vendors if there are questions on a quote for a repair.
• Provide support to the field, partners, and carriers to promptly resolve questions.
• Secure approvals and route paperwork to accounts payable.
• Investigate rental claims for damages and determine if the renter or other associate is responsible
• Evaluate police reports and witness statements.
• Communicate with managers and associates to gather details.
• Track and analyze claims cost by partner group and by claim type.
• Identify and communicate potential trends, issues or risks and escalate appropriately.
• Tracking and Data input for Safety KPI's

Skills: Investigative Skills, Communication Skills, Documentation and Record-Keeping, Problem-Solving Abilities, Analytical Skills, Customer Service Orientation, Safety and Compliance, Attention to Compliance and Risk Management

• Create estimates against a specific criterion for use in customer billed damage.
• Manage communications with vendors supplying estimates.
• Coordinates completion of estimates and photos of damages.
• Maintain direct communication with vendors on receiving estimates in a timely fashion and working out any errors that may occur.
• Maintains accurate and up-to-date records of planned, pending, and completed transportation movements.
• Managing the end-to-end process for claims including compiling detailed and accurate monthly statements to send to the Client.
• Ensure all required documentation including asset sheets and photos are available for all work orders.
• Track all completed work orders for the month and verify potential claims by comparing to photos and asset sheets.
• Assist In the resolution of any disputed claims from the client for approval and invoicing
• Determine the cause of the claim (i.e. defective product or user error).
• Initiate claims with mills for defective and/or damaged product.
• Process all necessary paperwork for claims within specific timeframe.

Skills: Estimation and Costing, Vendor Management, Coordination and Organization, Documentation Management, Claims Processing, Dispute Resolution, Analytical Skills, Communication Skills

• Answer calls related to workers comp and submit WC docs to the parent company which may include the Third Party Administrator or TPA.
• Works closely with the Leave Team to initiate a leave of absence under FMLA/CFRA.
• Monitors incoming COVID-19 positive case notifications and updates reports. 
• Communicate with employees on leave to ensure a smooth and timely return to work.
• Relays communication between the employee and their leader(s).
• Monitors/Updates electronic WC filing.
• Monitor ongoing progress/work status for a possible return to work clearance.
• Monitors all requests related to workers comp and fitness for duty. 
• Update the Safe Patient Handling or SPH and Medical Restriction Accommodation Logs.
• Preserves confidentiality of employee medical documentation and files.
• Process entire credit through the system.
• Understand basic accounting functions
• Work with customers via phone or email

Skills: Administrative Support, Communication Skills, Organizational Skills, Attention to Detail, Customer Service, Compliance Knowledge, Problem-Solving Abilities, Technical Skills

• Accurately process claims according to internal processes
• Assist with data input and maintain claim log.
• Submit illness/injury claims to WSIB in timely manner
• Lead return to work meetings and monitor return to work plans
• Maintain positive employee relations and respond to minor problems and basic inquires
• Escalate complex claims to internal/external resources
• Provide guidance and assist with workers compensation appeals
• Ensure team is entering claims in compliance with customer requirements and HIPAA guidelines and regulations while staying within claims department processes and guidelines
• Maintain daily processor performance statistics as well as weekly KPI reporting
• Process claims for more complex Payers
• Assist Supervisor/ Manager with special projects and training

Skills: Claims Processing, Data Management, Regulatory Compliance, Return to Work Coordination, Claims Escalation, Reporting and Analysis, Team Collaboration, Project Management

• Managing and supervising damage cases related to fresh fruit and vegetables. 
• Provide clients (brokers, exporters and insurance companies) solutions and claim reports in terms of maritime and transport claims.
• Coordinate the incoming claim from A to Z
• Receiving initial claim, coordinating the survey, assembling all required documents, steering the partners, check the preliminary report, examine cause of damage, calculate claims amounts, drafts final report.
• Responsible for the management and follow-up of clients’ claims and represents their interests to insurers, opposing parties, lawyers and experts.
• Apply an analytical and methodical approach to accurately assess the needs and expectations of clients and (proactively) help translate them into creative and innovative concepts and solutions.
• Build durable long-term partnerships with partner insurers, exporters and brokers.
• Monitor quantity and quality of the processes/projects and provide immediate feedback to the Supervisor / Manager
• Coordinate daily activities to ensure KPIs are met or exceeded
• Review, analyze and interpret reports to assure appropriate adjustments are made to processes and critical information is communicated upward to the supervisors/managers for continued success and improvement.
• Work with clients to determine any special plan requirements

Skills: Claims Management, Client Relationship Management, Analytical Skills, Project Coordination, Communication Skills, Problem-Solving Abilities, Negotiation Skills, Attention to Detail

• Gather and compile information required to process claims.
• Determine method of shipment, and prepare bills of lading, invoices, and other shipping documents
• Record claim information into appropriate database
• Investigate, evaluate, and subsequently settle claims
• Maintain proper files and documentation to support payment of claims
• Provide support to outside claims specialist
• Resolve all claims and collection from carriers - Code checks and submit to accounting.
• Interface with Warranty department and respond to customer inquiries regarding the process.
• Preparing client documentation
• Issuing of purchase orders to specialist trades
• Approve incoming invoices from respective trades via BBG Portal
• Scope/contract amendments for presentation purposes as well as policy coverage

Skills: Claims Processing, Documentation Management, Data Entry and Database Management, Claims Investigation and Evaluation, File Management, Customer Service, Financial Administration, Communication and Coordination

• Answering incoming calls externally and internally
• Scanning and distributing post, incoming and outgoing
• Providing full secretarial and administrative support to all professional staff within the office.
• Ensuring all details are entered correctly when setting up new claims on the system
• Managing the Adjuster`s diary when booking appointments to ensure they have sufficient time for travel, admin, etc.
• Dealing with customers in a friendly and confident manner when booking appointments and/or taking general query calls
• Typing reports, letters and other correspondence with a high level of accuracy and efficiency, dictated by Adjusters
• Returning reports to Adjusters within agreed service levels and issuing reports via email on their behalf
• Ensuring compliance with all office procedures and processes
• Managing the Adjuster`s claim updates and assist where possible
• Managing the Adjuster`s emails and saving them to the system

Skills: Administrative Support, Customer Service, Communication Skills, Organizational Skills, Attention to Detail, Time Management, Technical Skills, Adaptability

• Experience in collections and/or medical billing
• Excellent written and verbal communication skills
• Must be highly proficient in Microsoft Office
• Experience with Salesforce
• Experience in WSIB claims management in a manufacturing or insurance provider environment
• Experience working in a unionized environment would be considered in an asset
• Experience working with Worker’s Compensation Acts, regulations and policies, disability management practices and procedures
• Ability to work in a high-volume and fast-paced environment
• Strong customer service skills
• Good communication skills with external partners, negotiating skills, discretion, and diligence
• Ability to concentrate and loyalty

Qualifications: BA in Business Administration with 3 years of Experience

• Ability to adhere to federal regulations, contract guidelines and policies/procedures to ensure a fair and reasonable resolution. 
• Ability to validate settlement offers presented to the transferee/claimant are proper
• Experience in Ensuring settlement errors/associated expenses are minimized and do not exceed established departmental thresholds.
• Ability to Initiate chargebacks to responsible service providers/3rd Parties, that correspond with liability payments issued to transferee/claimant and/or repair vendors. 
• Experience in ensuring that chargebacks are performed per departmental guidelines. 
• Experience in preparing supporting documentation/ invoice for parties held responsible for settlement payments issued.
• Experience in responding timely to inquiries on current/prior claim files. 
• Experience in respond to any dispute of chargebacks made, in a professional, informative and effective manner while adhering to departmental time frames for response
• Familiarity with computers along with intermediate knowledge of Microsoft Word & Excel
• Experience in proficient and related customer service
• Experience in claims handling/dispute resolution 

Qualifications: BA in Healthcare Administration with 4 years of Experience

• Experience in SAP 
• Experience in Inventory Control-related 
• Excellent written and verbal communication skills
• Intermediate Excel, PowerPoint and Word required.
• Ability to handle multiple tasks in a work environment where rapidly changing priorities can be the rule rather than the exception.
• Outstanding attention to detail and accuracy.
• Self-starter who is eager to learn all aspects of the business. 
• Driven to excel, grow and is willing to step outside of the job description.
• Superior organization and time management skills
• Ability to function effectively as a member of a team. 
• With willingness to assist with special tasks and projects
• Ability to follow strict deadlines and fact-check information

Qualifications: BA in Communications with 2 years of Experience

• Experience working within the Insurance/Loss Adjusting/Surveying or Claims Industry
• Excellent organisational and Good observation skills
• Experience with diary management 
• Experience in booking and arranging appointments
• The ability to work in a fast-paced environment
• Excellent communication skills both verbal and written
• Experience of understanding customer services
• Working knowledge of reinsurance terms and concepts.
• Exceptional organizational and independent decision-making skills.
• Ability to adapt and navigate multiple applications and software on an as-needed basis.

Qualifications: BS in Criminal Justice with 3 years of Experience

• Excellent interpersonal, communication, and organizational skills
• Energetic and able to perform in a fast-based environment.
• Proven ability to perform multiple tasks with an expert level of prioritization skills
• Strong PC skills, including Microsoft Office and Movex, WAMAS, or similar systems
• Expertise with MS Office Excel, Outlook, and Adobe Acrobat.
• Strong ability to multi-task and prioritize high-volume emails to meet time-sensitive Service Level Agreements.
• Ability to gain an understanding of structure, all lines of business supported, and the resources for all business units and Claim locations.
• Experience with helpdesk or ACD phone line specifically related to the Electronic Data Interchange (EDI), Healthcare, Claims, and or E-Commerce disciplines
• Strong verbal/written communication skills and detail-oriented
• Experience in a pertinent setting
• Very good knowledge of English and German, both written and spoken

Qualifications: BA in Public Administration with 4 years of Experience

• Knowledge of Workers Compensation schemes, policy, and premium management, ideally in a large industrial environment
• Strong organizational skills and the ability to effectively manage multiple different stakeholders
• Outstanding relationship building, coupled with exceptional verbal and written communication skills
• Experience in the insurance industry is preferred.
• Work with minimal supervision, but in a team environment
• Ability to multitask in a fast-paced environment
• Be thorough and accurate with data
• Good communication skills
• Operate in an environment with defined processes and guidelines
• Proficient in MS Office and Excel

Qualifications: BA in Psychology with 4 years of Experience

• Experience in reviewing/analyzing move-related documents, contractual guidelines and information presented with submitted claims to understand the relocation/services performed to define the appropriate course of action. 
• Experience in Confirm authority of relocation and ensuring appropriate tariff/contract provisions
• Experience in Communicating with internal parties/3rd Party vendors, as to the potential exposures associated with claim, while collecting information for formal investigation. 
• Experience in Notify management when exposure may exceed designated thresholds.
• Experience in pointing of contact for the transferee/claimant throughout the claims process while maintaining records of all activity pertaining to claim. 
• Experience in demonstrating the ability to effectively handle emotionalism/negativity expressed and to focus on tangible items being investigated. 
• Experience in Communicate timely & directly with the transferee/claimant, gathering information to determine responsible parties for setting reserves & causation review. 
• Ability to monitor the progress of repair company to ensure final resolution is reached timely.
• Ability to conclude investigation based on analysis of information gathered/applicable terms & conditions. 
• Ability to approve/deny claim timely based on final analysis/authority level for position. 
• Ability to ensure all avenues have been fully explored when developing final settlement offer. 
• Ability to mitigate the company's claim exposure through proper negotiation efforts, utilization of an independent repair company, and effective research. 

Qualifications: BA in Sociology with 5 years of Experience