• Achieving individual KPI's and targets as per the Motor Accidents Compensation (MAC) Services Contract
• Processing all incoming insurance claims in accordance with legislative requirements
• Provide timely and effective responses to customer enquiries,
• Develop customer relationships to understand customer's requirements, and deliver a positive, trusted customer experience.
• Deliver consistent and appropriate high level of customer service at all touch points
• Develop and maintain relationships with clients, independent adjusters, and vendors for the benefit of clients
• Keep current on marketplace changes
• Attend required training sessions, courses, etc. to develop and maintain up-to-date skills and maintenance of broker’s license
• Provide assistance and support for new business development/RFPs
• Identify appeals and complaints and take ownership.

Skills: Achieving Individual KPIs and Targets, Claims Processing, Customer Service Excellence, Relationship Management, Market Awareness, Training and Development, New Business Support, Complaint Resolution

• Providing general oversight of all claims globally and directly participating in resolution strategy conferences for medium and large losses
• Strategically analyzing losses and performing trend analysis while working with the risk engineering department as warranted
• Preparing claim reviews for accounts to summarize open claims and resolution strategy. 
• Ensuring files are up to date, and scheduling meetings amongst appropriate parties
• Participating in underwriting meetings to provide input on potential risks, account claim history, and brief overall exposure/resolution strategy of any open claims
• Monitoring adjuster best practices and ensuring overall customer satisfaction
• Timely responding to claims inquiries from carriers, brokers, and accounts to include status updates and providing accurate loss data
• Setting up account special handling instructions, working with the carriers/ TPAs for approval, participation, and implementation
• Assisting the Vice President of Claims in stewardship protocols and administrative taskings
• Complying with company, legal and regulatory requirements.

Skills: Claims Oversight and Resolution Strategy, Strategic Analysis and Trend Identification, Claim Review and Management, Meeting Facilitation and Coordination, Underwriting Support and Risk Assessment, Customer Relationship Management, Special Handling and Protocol Implementation, Administrative Support and Compliance

• Ensure projects are delivered in accordance with the contract
• Analysis of facts and evidence including records and notices
• Give clients an honest appraisal of contractual and commercial position
• Advise clients on claims strategy, making recommendations on how client’s specific claim objectives can be achieved
• Preparation, negotiation and presentation of quantum, delay and disruption claims
• Managing a portfolio of claims from lodgement to resolution.
• Delivering outstanding levels of service to customers and other stakeholders.
• Applying injury management services to achieve recovery and return to work outcomes.
• Building strong relationships with customers and service providers.
• Investigating, negotiating and settling claims within agreed authority levels.

Skills: Contract Management, Analytical Skills, Client Advisory, Claims Strategy, Claims Preparation and Negotiation, Claims Management, Customer Service, Negotiation and Settlement

• Assists clients in reporting claims to carriers, advise on managing emergency services and how to begin documenting the claim. 
• Consider and advise client on any other resources such as restoration firms, engineering consultants or claim preparation services
• Assist clients with managing cash flow by advocating for early advance payments and ongoing partial payments as desired by the client
• Anticipate potential issues and communicate to the client and the adjustment team
• Provide advice and guidance on carrier coverage positions. 
• Advocate for client in response to any adverse coverage position
• Manage client claims to bring about timely and fair settlement by appropriate follow up activities and settlement negotiations
• Provide input to Beecher placement team on client claims status as requested
• Provide feedback to the placement team on any identified coverage issues or concerns
• Develop Service Plans for claims handling based on client needs
• Support and strengthen the Practice through individual contributions and suggestions, mentoring and coaching of junior team members inside and outside the Practice
• Communicating of success stories to internal team and to clients as appropriate

Skills: Claims Management, Client Advocacy, Risk Anticipation, Coverage Expertise, Settlement Negotiation, Service Planning, Team Collaboration, Communication Skills

• Assist client with claim reporting by establishing best practices, collecting relevant information, analyzing potential coverage, and submitting on behalf.
• Provide ongoing consultation and monitoring of open complex claims. 
• Support and guide clients through the carrier claim process. 
• Act as an advocate for the best and most expedient resolution of claims.
• Analyze policy language to determine all appropriate avenues to seek coverage. 
• Conduct an in-depth review of all coverage positions, challenging when appropriate.
• Conduct formal client onboarding to assist in the development of processes for internal claim administration, 
• Facilitate and participate in claim reviews to communicate disposition strategies and financial developments, and provide ongoing proactive solutions to meet clients' needs.
• Drive claims product development and the promotion of solutions to both clients and Insurers.
• Provide project support on claims matters such as, process streamlining, identification of cost leakage, auditing of suppliers, benchmarking, claims cost reduction, training and supplier review/appointment
• Develop a strong working relationship with Claims Executives, Client Executives, Clients, and Insurers

Skills: Claims Management, Client Consultation, Policy Analysis, Negotiation Skills, Process Improvement, Relationship Management, Project Management, Communication Skills

• Experience ideally within personal injury/public liability 
• Strong written and verbal communication skills and can build rapport and confidence with customers to enable recovery 
• Ability to assess liability and quantum and determine accurate reserves 
• Proven experience managing personal injury claims in QLD and NSW with detailed knowledge of the legislation of those states 
• Competency in attending and participating in settlement conferences 
• Excellent time management and work organisation skills
• Strong Interpersonal skills Exceptional verbal and non-verbal communication skills 
• Organizational and time management skills 
• Problem-solving and analytical skills 
• Strong computer and information technology skills 
• Ability to manage and instruct external service providers.
• Experience in legal & regulatory environment.

• Ability to prioritize and work in a fast-paced environment 
• Exposure to middle-market D&O and E&O matters and Federal Securities Class Actions, Derivative Litigation and SEC-related matters 
• Experience with severe claims and significant exposures impacting policies with limits of liability between $1M and $25M 
• Ability to communicate across all levels of the organization and with external clients and others in a prompt, concise and appropriate manner 
• Team player willing to proactively assist the wider organization
• Excellent writing skills Demonstrated negotiation and analytical skills 
• Strong coaching, training and mentoring skills
• Proficiency in Microsoft Office suite applications (Outlook, Word, Excel, PowerPoint and OneNote) and SharePoint Juris Doctor degree from an accredited law school required 
• Experience at a law firm and/or an insurance company 
• Excellent negotiation, communication and interpersonal skills
• Strong negotiation skills in both litigated and non-litigated matters.
• Strong policy coverage evaluation and determination ability.

Qualifications: BA in Finance with 4 years of experience

• Experience in customer service
• Able to provide own device and internet
• Intermediate computer literacy and high attention to detail
• Be open and eager to learn new process and new systems
• Strong communication skills and proven experience in negotiation and managing difficult calls
• Be adaptable and agile in learning style as well as efficient and motivated to deliver results
• Previous exposure to insurance and claims
• Strong attention to detail and quality 
• Ability to be flexible and adapt to the dynamic nature of the position 
• Ability to foster and maintain relationships
• Knowledge and experience in the field of professional risks, professional indemnity or financial lines claims.

Qualifications: BA in Business Administration with 2 years of experience

• Experience with WC-EL / AL-APD / GL / PD-BI-EE-B&M
• Experience with Med-Mal / Cargo-STP / Inland Marine / Jones Act / USL&H / OCSLA / DOTHSA / M&E (as may be available)
• Ability to submit FNOL on required lines
• Experience with Policy Review and Analysis
• Experience with CAT / Complex Claim 
• Experience with Carrier ROR / Denial Letter Response
• Experience in interfacing with Clients / Adjusters / Surveyors / TPA’s / Forensic Accountants / Attorneys / Carriers to progress and settle claims
• Experience in coordinating, preparing & conducting Claim Reviews with Client Representatives and Third Party Providers
• Experience with Proven Track Record such as Broker / TPA / Independent Adjuster / Carrier or combination (prefer no Attorneys)
• Solid and Supported Industry Reputation
• Strong Problem Solving / Communication / Negotiation Skills
• Ability to work in a Producer / Account Service Team / Collaborative Claims Team Environment

Qualifications: BS in Economics with 3 years of experience

• Experience with insurance in progressive technical claims
• Experience supporting Fortune 1000 Casualty clients in a fast-paced environment.
• Ability to use carrier and TPA information to utilize claims management systems and provide consulting services to clients.
• Superior understanding of Technical Claims procedures and Best Practices.
• Strong communication skills with proven ability to be professional under pressure and display a high level of patience.
• Provide the highest quality support to The Risk Services Team, Production Team, TPA’s, adjusters and clients through effective communication
• Attention to detail, organization, and diligent follow-up.
• Proficient in MS Office suite, particularly Word and Excel with the ability to learn new system technologies.
• Ability to work independently and prioritize assignments, seeking guidance where needed.
• Ability to use discretion and understand confidentiality issues.

Qualifications: BA in Actuarial Science with 4 years of experience