• Responsible for handling and negotiating claims up to a value of £100,000.
• Compliance to statutory regulations.
• Develop and maintain relationships with internal and external customers.
• Handle third-party claims aiming to settle cases within optimum time scales.
• Investigation and evaluation of liability and quantum to achieve the desired resolution for all claims handled.
• Handle calls to the Claims department, making accurate notes of the claim details and progressing the claim appropriately
• Monitor the claim throughout and ensure the customer is always kept up to date through regular contact
• Remain empathetic and understanding with customers who may be in tricky situations
• Inform customers of whether their claim is valid through their policy conditions
• Identify any potential recoveries from third parties

Skills: Claims Handling, Compliance Management, Customer Relationship Management, Third-Party Claims Management, Investigation and Evaluation, Communication Skills, Empathy and Customer Service, Policy Knowledge and Compliance

• Handling a variety of non-personal injury, motor claims in a cost-effective manner in accordance with the group guidelines, procedures and claims philosophy
• Initiating and co-ordinating investigations into liability and quantum
• Deciding on legal liability and policy liability issues
• Compliance with all regulatory and internal systems and controls
• Identifying cases which may be suitable for the group fraud programmes
• Negotiating with clients, claimants and their representatives
• Reviewing and estimating on current claims files
• Handling litigation cases
• Client liaison in accordance with individual client requirements
• Identifying and implementing process improvements

Skills: Claims Handling, Investigation Coordination, Legal and Policy Decision Making, Fraud Identification, Negotiation Skills, Claims Review and Estimation, Litigation Management, Process Improvement

• Provide great customer service and help customers throughout their claims journey
• Investigate the circumstances of customer claims
• Communication with customers through various means, written and spoken
• Identify and communicate the correct liability outcomes to customers
• Deal with other in insurance companies
• Cost recovery and negotiation payment plans for recovery
• Ensure the delivery of excellent customer service by providing relevant and accurate information to every customer based on professional expertise and training.
• Use initiative as well as information resources available to provide the best outcome for the customer.
• Answer calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs and diaries for each customer.
• Utilise strong attention to detail, remaining calm in the face of challenge to effectively help customers when need us the most.

Skills: Customer Service Excellence, Claims Investigation, Effective Communication, Liability Assessment, Interpersonal Skills, Negotiation Skills, Information Management, Attention to Detail and Calmness Under Pressure

• Handling a variety of SME and Large Account D&O/FI/PI claims in both a lead and follow capacity from cradle to grave
• Review, analyse and interpret policy wordings
• Attend market meetings to discuss coverage issues, strategy and reserves
• Form and maintain close relationships with TPAs, MGAs and brokers
• Carry out audits on TPAs and MGAs
• Complete monthly reviews and spreadsheets for MI purposes
• Acting as first point of contact for clients
• Investigate the issue with the client, creating a complete and accurate record of events from discussions
• Liaise with insurers and third-party contractors
• Prioritisation of workload to ensure claims are dealt with effectively and risk is managed
• Triage new claims with clients and establish most appropriate plan of action
• Use the company’s management system and update as necessary with any new information

Skills: Claims Management, Policy Interpretation, Stakeholder Relationship Management, Audit and Compliance, Data Analysis and Reporting, Client Communication and Support, Negotiation and Conflict Resolution, Organizational and Prioritization Skills

• Liaise with client’s and witnesses to establish the accident circumstances
• Communicating with client’s, the responsible party, their insurance, solicitors and various other parties involved in the claims process.
• Utilise case management system.
• Answer calls effectively in a professional manner.
• Ensure claim data is accurately recorded on bespoke case management system.
• Provide high levels of customer service.
• Adopt a pro-active approach to claims handling.
• Work to agree set KPI’s and manage case load efficiently
• Managing own portfolio of Financial lines and Cyber claims from start to finish.
• Use excellent communication skills to build and maintain relationships with Solicitors, IT Specialists, Loss Adjusters and Assessors.
• Determine coverage involving vendor management.
• Update Brokers and Insured's on claims status.
• Assist the Head of Claims with Underwriting presentations, market analysis presentations identify room for improvement for processes.
• Delivering a high standard of customer service and professionalism.

Skills: Effective Communication, Case Management, Customer Service Excellence, Proactive Approach, Relationship Building, Vendor Management, Data Accuracy, Presentation Skills

• Liaise with brokers and policyholders in some circumstances this will require attending meetings with brokers and underwriters
• Valuing claims and setting reserves
• Desktop investigation of claims, including social media fraud checks
• Instruct experts as and when needed to support the defence of claims
• Recovery of damages from third party suppliers/their insurers (usually hotels)
• Advising and dealing with third party legal costs, using effective negotiation skills to get the best outcome for clients
• Collating claims data and producing relevant analysis
• Dealing, whilst under supervision, with applications for pre action disclosure
• Dealing with domestic claims against UK based pubs and clubs via the MOJ portal
• Processing claim payments and recoveries in the case management system, ensuring that are requested in a timely manner and with the appropriate details provided
• Conducting routine housekeeping on all files in the case management system and fully participating, as well as supporting other team members with one-off housekeeping requests
• Assisting the Claims Manager and Deputy Claims Manager with claims related projects

Skills: Claims Management, Client Relationship Management, Investigative Skills, Negotiation, Data Analysis, Legal Support, Project Management, System Management

• Responsible for advising new customers about the process and guiding them through the onboarding journey for their claim Review and action incoming correspondence from both postal and online sources
• Advise on all relevant and key information about their claim and process including timescales, fees and paperwork required
• Ensure all customer queries are dealt with efficiently and customers have full clarity and understanding
• To update the CRM accurately after every customer interaction
• Dealing with inbound queries from customers, lenders and introducers
• Consistently adhere to company policies and SLAs
• Contribute to team performance targets
• Actively participate in developing the claims value proposition – processes, working procedures, fraud detection rules, litigation prevention and recovery.
• Lead all aspects of the activity of the claims outsourcing company, SLA`s, service quality
• Coordinate the activity of the claims providers (craftsmen networks, repairers, assistance companies, assessment providers, investigators)
• Have ownership of the claims case and handle it/coordinate the case when the outsourcer is involved
• Assure continuous communication with the Service Center Agents who own the customer communication, act as a team in finding the best solution to service the customer and the most cost effective one for the company
• Continuously monitor the claims KPI`s and process quality, along with customer satisfaction
• Analyze the potential of automation in the claims processes and identify areas of improvement

Skills: Customer Service and Communication, CRM Management, Problem Solving and Decision Making, Adherence to Policies and SLAs, Team Collaboration, Process Improvement and Automation, Vendor and Provider Coordination, Leadership and Oversight

• Ensure that all handled programmes are implemented to agreed service standards and corporate guidelines
• Build strong relationships with Clients, their brokers and become the focal and contact point for all service matters relating to their accounts
• Management of claims costs
• Challenge any anomalies including rejecting invalid claims.
• Account handling and supporting Global Client Executive’s and Underwriters on relevant account/activities
• Communicating building relationships with Underwriters, Clients, Brokers and other external parties
• Assist where required with ongoing Projects that are identified throughout a given year for better improvement to the Global Services Department
• Maintain a robust control framework
• Registering new claims through the phone or by email.
• Evaluate and manage the claim through the repair management process.
• Act as the key contact for the client, communicating through the phone and by email.
• Working to identify any potentially fraudulent claims.
• Effectively logging records with clients to ensure compliance.

Skills: Client Relationship Management, Claims Management, Account Handling, Communication Skills, Project Management, Compliance and Control, Problem Solving, Team Collaboration

• Receiving a claim following initial notification call
• Checking indemnity against policy records to ensure that claim qualifies
• Deployment of repairable vehicles to either approved repair network or engineering network
• Handling of total loss claims including negotiation of value to eventual settlement
• Disposal of vehicle salvage
• Investigation/Negotiation of Theft claims
• Consideration of liability i.e fault or non-fault and subsequent pursuance of outlay recovery
• Review all available information to make an informed decision on liability and indemnity (full training will be given)
• Handle inbound and outbound calls
• Correspond with all relevant parties via telephone, email or letter
• Gain an in-depth knowledge of the Retail and Pet sectors
• Identify any possible fraud concerns
• Provide assistance to team manager in any additional tasks
• Work with and support the team with any initiatives the business is working towards
• Ability to review processes and suggest ideas for continuous improvement

Skills: Claims Processing and Evaluation, Negotiation and Settlement, Logistics and Deployment, Investigation and Fraud Detection, Liability Assessment, Communication Skills, Continuous Improvement, Sector Knowledge

• Provide advice to customer on making a claim and the processes involved.
• Take reports of new insurance claims from customers.
• Proactively manage Policyholder and Third parties’ repairs and hire
• Record accurately the information reported to us concerning the circumstances of the loss.
• Assess liability for an accident and offer advice and guidance to customers giving an objective opinion on prospects and where necessary advise customer regarding where liability will rest.
• Validating cover is in force for a claim and identifying possible fraudulent claim markers to be referred for investigation.
• Instructing suppliers such as Credit Hire and Credit repairer organisations and claimant Personal Injury solicitors.
• Treat customers fairly and ensure that the customer receives world class customer service in accordance with industry and company guidelines.
• Support cost, service and process efficiency projects across the team, as well as having the opportunity to get involved in departmental projects.
• Maintain Stabilis MGA extended underwriting guide
• Respond to Stabilis MGA underwriting referral enquiries from broke

Skills: Customer Service Skills, Claims Management, Liability Assessment, Fraud Detection, Supplier Management, Process Efficiency, Underwriting Knowledge, Project Management

• Experience with handling claims from notification through to settlement
• Excellent customer service skills
• Understanding of the insurance claims process
• Experience working to strict FCA guidelines while adhering to SLA Agreements
• Experience in handling professional indemnity claims is desirable
• Experience in finding solutions and help customers through their claims effectively and in a professional manner
• Previous experience in customer service or insurance claims
• Experience of using Microsoft Word, Excel and email
• Good commercial awareness
• Experience with problem-solving and customer complaints
• Knowledge of CRM systems

Qualifications: BA in Risk Management and Insurance with 2 years of Experience

• Experience analyzing and processesing claims in assigned specialty area by gathering and recording information and needed documentation related to claims and/or losses.
• Ability to apply a culture of quality, service excellence, flexibility and cost consciousness, according to PMPO & First Choice Way philosophy.
• Communicates effectively and maintains professional relationships with colleagues, internal and external customers, external (legal) counsel and management.
• Ensure that databases are maintained with the appropriate claims information/record.
• Ability to recognize and escalate claims where the standard process can negatively impact DPDHL.
• Fluent in English & Danish.
• Knowledge of cargo claims handling and logistics industry such as International conventions, local regulations, Business Partner standard terms and conditions, etc.
• Experience with corporate insurance schemes
• Knowledge of litigation processes and dynamics
• Strong Business Partner & customer service focus.
• Efficient verbal and written communication skills.
• Ability to pay attention to details and ensure accurate data input.
• Ability to work in a team oriented environment.

Qualifications: BA in Business Administration with 5 years of Experience

• Strong GCSE English & Maths
• Attention to detail and Customer focused
• Written and verbal communication skills at all levels
• Computer literate and flexible approach
• Effective time management
• Experience in a customer service role
• Ability to work on own initiative and to tight timescales when necessary
• Possess excellent communicating skills
• Ability to follow company policy and practices
• Enthusiastic self-starter able to work on own initiative
• Willingness to learn and well organised
• Sales and negotiation experience

Qualifications: BA in Actuarial Science with 2 years of Experience

• Strong technical understanding of claims handling principles and best practices
• Experience of working in a fast paced professional environment preferred
• Ability to present information effectively
• Ambitious and keen to learn new technologies, tools and systems
• Demonstrable ability to engage and influence internal and external stakeholders across all levels
• Responsible and resilient with a proactive attitude
• Flexible approach to problem-solving
• Keen attention to detail, possessing and maintaining strong organisational skills to meet deadlines
• Ability to work well within a team and to be adaptable to changing work environments and demands
• Proven forward planning skills and ability to take ownership in a multi-task environment.

Qualifications: BA in Finance with 3 years of Experience

• Experience in claims processing or claims management within the general insurance industry (construction, property preferred)
• A basic understanding of building methods and materials
• Great maths, basic accounting
• Understanding of relevant legislation and local by-laws
• Knowledge of insurance operational processes, practices and risk management
• Excellent customer service, with strong influencing and negotiations skills
• Demonstrated computer literacy i.e. Microsoft Office Suite, ability to learn new systems
• Excellent communication skills for face-to-face, telephone and written communication
• Ability to meet critical timeframes and deadlines
• Commitment to high standards of integrity and ethics

Qualifications: BA in Legal Studies with 4 years of Experience

• Knowledge and experience of case management
• Good understanding of claims-handling practice and strategies
• Be IT literate with a good working knowledge of Excel and Word.
• Ability to organize their own time, recognize what is important and when to ask for help.
• Ability to critically look at factual evidence, and identify what is not right/out of the ordinary.
• Ability to know the principle or law but also know when it is worth pursuing it.
• Good oral and written communication skills.
• Ability to take on responsibility and work with minimal supervision
• Enthusiastic and able to work in a fast-paced environment
• Driven to do an excellent job as efficiently as possible
• Positive, can-do attitude and team player
• Professionalism and ability to build trust and rapport with colleagues

Qualifications: BA in Economics with 3 years of Experience

• Knowledge of the insurance industry
• Be organized, have excellent attention to detail, be a good communicator and be able to work effectively with team
• Able to prioritize workload, develop and maintain relationships and be able to work under pressure
• Be an advanced user on all Microsoft packages
• Good skills in Microsoft Word, Excel and Access Database
• Cert CII/ Dip CII (Chartered Insurance Institute) qualification desirable and educated to GCSE standard
• Experience within the insurance industry and expert claims handling focus.
• Strong customer service drive along with forward planning and analytical skills.
• Strong communications and strong social skills, task-focused
• Ability to meet or exceed performance competencies.
• Strong IT skills (Windows Office tools).

Qualifications: BA in Accounting with 2 years of Experience

• Experience within the Insurance Market or Legal industry.
• Strong customer service skills.
• Good understanding of the MOJ Pre Action Protocol.
• Work for a leading Legal Services business.
• Great salary plus lots of great benefits.
• Clear career progression.
• Experience in the financial services/insurance sector
• Experience in working in insurance claims would be advantageous
• Experience in maintaining and manging own caseload
• Good working knowledge of general insurance contracts including property and motor classes.
• Excellent telephone manner
• Fantastic customer service skills
• Negotiation and complaint resolution

Qualifications: BA in Criminal Justice with 3 years of Experience

• Excellent communication skills, both orally and in writing, and an understanding of how to provide excellent customer service
• Strong decision-making skills
• Ability to plan and organize
• Customer and target-driven
• Comprehensive understanding of relevant legislative and legal framework
• Hardworking, enthusiastic and motivated
• Ability to adapt to shifting priorities and adapt plans accordingly, consistently producing high-quality work even when under tight timescales
• Organized and efficient, able to work on own initiative and as part of a team
• Ability to deal with difficult or demanding situations and clients
• Good knowledge and confident use of Microsoft office (including Excel, Word, PowerPoint and Outlook)
• Experience of working with a case management system.
• Have LLB Law, GDL, ACII, CILEx or equivalent legal qualifications
• Comprehensive technical claims knowledge and experience
• A good working knowledge of law firm operations and pressures
• Understanding the need for efficient, timely, cost-effective support
• Comprehensive understanding of the relevant legislative and legal framework
• Demonstrable experience in relationship management (internal and external)

Qualifications: BA in Public Administration with 5 years of Experience

• Comfortable working in various digital (new) systems and testing the functionalities.
• Good knowledge of Dutch and English + preferably another European language
• Experience within the insurance industry and expert claims handling focus.
• Strong customer service drive along with good planning and analytical skills.
• Food communication and interpersonal skills and will take initiative when assisting team members.
• Excellent communication and listening skills with attention to detail
• Passionate about delivering excellent customer service
• Ability to impart information and maintain accurate data
• Proven skills in developing and maintaining close working relationships, both internally and externally is essential
• A calm and professional phone manner and the ability to take ownership

Qualifications: BA in Health Administration with 3 years of Experience