CLAIMS HANDLER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
The Claims Handler manages motor claims investigations and case management in compliance with client standards and service requirements, ensuring innovative and market-leading services. This position's responsibilities include allocating cases, preparing detailed reports that highlight added value, and efficiently handling all claims to meet cost objectives. The role requires excellent communication, robust investigative skills, technical competence, and the ability to meet strict deadlines while producing high-quality evidence to support conclusions on liability and indemnity issues.
Essential Hard and Soft Skills for a Standout Claims Handler Resume
- Claims Processing
- Legal Compliance
- Insurance Policy Analysis
- Data Entry
- Financial Analysis
- Documentation Skills
- Risk Assessment
- Regulatory Knowledge
- Claims Software Proficiency
- Negotiation Skills
- Communication
- Empathy
- Attention to Detail
- Problem Solving
- Decision Making
- Stress Management
- Customer Service
- Adaptability
- Teamwork
- Conflict Resolution
Summary of Claims Handler Knowledge and Qualifications on Resume
1. BA in Business Administration with 3 years of Experience
- Strong Interpersonal and communication skills (internal and external stakeholders)
- Strong technical background in casualty claims, property and injury, large loss, subsidence and property losses
- Able to control the team direction and clearly prioritize colleague workflows when appropriate
- Commercial awareness within markets (Insurance and Client sector)
- Major Event co-ordination, organization and problem-solving
- Ability to manage and co-ordinate MI (internal and external)
- Ability to effectively prioritize workload against competing demands
- Well-organised and keen to learn and develop
- Strong interpersonal skills including verbal and written communication, relationships and teamwork
- Proficiency with Microsoft Office software (Outlook, Word, Excel) which includes the ability to learn new and complex computer system applications
2. BA in Insurance & Risk Management with 2 years of Experience
- Experience working in a modern accident repair center
- Excellent customer service and organization skills
- Experience of cash credit control
- Excellent administrative skills and good IT skills
- Ability to work well under pressure and tight deadlines
- Ability to work within a team environment
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
- Excellent written and verbal communication skills
- Ability to multi-task, organize, and prioritize work
- Back office insurance experience
- Experience in primary and/or reinsurance claims
3. BA in Finance with 5 years of Experience
- Experience in managing an end-to-end caseload of commercial property claims within specified financial authority limits.
- Experience in Ensuring claims are handled in accordance with internal procedures and regulatory requirements (including Lloyd’s) and that reserves are entered in accordance with the company’s stated reserving philosophy.
- Experience with the appointment of technical experts, including loss adjusters, builders, restorers, other trades, and lawyers as appropriate.
- Experience in managing communication, developing and maintain positive working relationships with brokers
- Experience in providing recommendations and identifying claims trends to the property underwriting team as appropriate
- Ability to provide property claims history summaries to brokers as requested
- Ability to manage legacy reinsurance and co-insurance claims and reconcile with the claims system and box
- Ability to provide support and assistance to the wider claims team including claims payments, reconciliation of box, filing, and other tasks
- Ability to maintain a focus on claims where recovery is identified and actively pursue
- Ability to suggest and recommend process improvement initiatives
- Ability to stay abreast of legal and industry developments that could impact property claims.
- Ability to attending meetings with management and senior handlers to report on claims issues and activities
4. BA in Economics with 4 years of Experience
- Experience in manage and progress own workload in line with service level agreements, best practice, and internal policies and processes
- Experience in following at all times any applicable client claims reserving philosophy and claims standards, including adherence to contractual service standards
- Work flexibly in adjusting to changes in priority of workload
- Awareness of relevant client strategies and ensure implementation on cases/projects
- Achievement of individual KPI's and contribution to team performance at a high level, including financial and non-financial measures where applicable
- Experience of/ within the specific Personal Injury and EL/PL legal field/ technical skills set required to undertake the role.
- A proven track record of success both in terms of financial results and client service.
- Prioritize effectively and manage multiple tasks.
- Excellent attention to detail to be able to carefully analyze information.
- Strong attention to detail, time management and decision-making skills
- Working knowledge of other functions within MRAm's reinsurance operations (underwriting, accounting, treasury services).
5. BA in Legal Studies with 3 years of Experience
- Provide operational claims investigation/handling dealing with a range of responsibilities within the claim investigation management process
- Pro-actively case manage and investigate motor claims, as licensed, in compliance with prevailing client requirements and service standards
- Demonstrate a commitment to innovation and a determination to provide market-leading service and product on behalf of the business
- Allocation of new and existing cases in accordance with licensing system and referral of claims outside license to Line Manager.
- Preparation of reports in the appropriate format, ensuring that they demonstrate the added value of involvement.
- Cost-effective handling/investigation of all claims.
- Excellent communicator with sound investigation skills.
- Experience with technical competence and application.
- Ability to under pressure, adhering to strict deadlines and service standards.
- Able to obtain high-quality evidence by investigation, via the Field Force, promptly (supported where required by photographs, witness statements, and other appropriate evidence) to be able to properly conclude on civil liability, indemnity, and quantum issues in compliance with prevailing client requirements.
Relevant Information