CLAIMS ADMINISTRATOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

The Claims Administrator is sought with extensive experience in managing claims, payments, and queries in a dynamic, customer-focused environment. This role requires proficiency in Microsoft Office Suite, expertise in data entry, record reconciliation for audit purposes, and familiarity with bespoke systems. The administrator has a background in processing liability claims, workers’ compensation, and automobile claim adjustment, demonstrating self-motivation, excellent organizational skills, and a proactive approach to task management.

Essential Hard and Soft Skills for a Standout Claims Administrator Resume
  • Claims Processing
  • Data Entry
  • Policy Analysis
  • Legal Compliance
  • Financial Analysis
  • Database Management
  • Risk Assessment
  • Insurance Law Knowledge
  • Report Writing
  • Microsoft Office Proficiency
  • Attention to Detail
  • Communication Skills
  • Problem Solving
  • Time Management
  • Decision Making
  • Customer Service
  • Adaptability
  • Conflict Resolution
  • Teamwork
  • Ethical Judgment

Summary of Claims Administrator Knowledge and Qualifications on Resume

1. BA in Risk Management with 5 years of Experience

  • Knowledge of administrative and clerical procedures
  • Knowledge of customer service principles and practice
  • Knowledge of business policies, processes, and procedures, legal compliance, and claims environment
  • Knowledge of Claims processing
  • Must have computer literacy – Intermediate MS Office Suite
  • Must have Systems Competence
  • Excellent verbal and written communication skills
  • Good Administrative skills
  • The ability to build Relationships
  • Strong negotiation and persuasive Skills
  • Have interpersonal awareness/empathy
  • Deadline-driven, stress-handling, numerical reasoning with attention to detail
  • Word fluency and understanding (in both verbal and written communication)

2. BA in Insurance Studies with 2 years of Experience

  • The ability to multi-task and self-manage a varied workload with changing priorities
  • A strong team player, with excellent interpersonal and communication skills
  • Deal professionally at all times with clients, policyholders, and third parties
  • Strong working knowledge of MS Office applications, particularly Word, Excel Outlook, and PowerPoint
  • Experience in coordinating complex activities for a team of individuals, often remotely
  • Experience working in a time-pressured and busy environment, with constant interruptions
  • APA or CIP qualifications would be advantageous
  • Ongoing progression in insurance qualifications
  • Specific sector claims handling experience
  • Must have advanced Excel skills

3. BA in Business Administration with 3 years of Experience

  • Exposure to the Medical or Insurance industry
  • Basic math and accounting skills
  • Basic computer knowledge to accurately complete data entry
  • Attention to detail and accuracy with good organizational skills
  • Ability to multi-task and work in a fast-paced environment
  • Excellent communication skills and time management skills
  • The ability to work well independently and in teams
  • Outstanding ability to multitask with a positive “can do” attitude
  • Strong analytical and problem-solving skills

4. BA in Finance with 6 years of Experience

  • Proven office/administration working experience
  • Experience in managing a large workload and multiple priorities concurrently
  • Excellent communication skills including email writing skills and telephone manner
  • Computer literate with strong attention to detail
  • Positive and proactive attitude
  • Must be extremely accurate and detail-orientated
  • Excellent verbal/written communication skills
  • Career-driven and strong work ethic

5. BA in Accounting with 4 years of Experience

  • Experience in the restoration or insurance industry
  • Experience in a strong administrative support role and accounts receivable 
  • Confidence and drive to work in this type of position and industry
  • The ability to read estimates and insurance billing documents
  • Any experience with collection calls
  • Computer/tech-savvy to learn the company-specific software
  • Basic skillset in MSWD, Outlook, and basic/intermediate in Excel
  • Excellent customer service skills
  • Strong multitasking skills

6. BA in Economics with 5 years of Experience

  • The ability to manage claims/payments/queries within a fast-moving customer/service-led environment
  • Proven hands-on ability to work within a change and process-led environment
  • General senior-level administration experience working with bespoke and Microsoft systems and databases
  • The ability to do data entry and reconciliation to include responsibility for maintaining records for audit purposes
  • Experience working in liability claims processing
  • Proficient in Microsoft Office Suite
  • Be self-motivated and task-oriented
  • Excellent follow-up and organization skills
  • Experience in workers’ compensation and automobile claim adjustment and management

7. BA in Legal Studies with 7 years of Experience

  • Experience working in the claims office or equivalent business experience
  • Understanding of insurance coverages.
  • Experience working in adjusting MO claims
  • Analytical, problem-solving, and organizational abilities
  • Positive verbal and written communication skills
  • Experience within the insurance industry
  • Good general working knowledge of insurance and claims processes
  • Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Time Management – ability to prioritize workload and manage one’s own time
Relevant Information
Claims Analyst Skills, Experience, and Job Requirements