City Manager Job Description

As the City Manager, you own one city's marketplace performance end to end, balancing local supply and demand against a city-level P&L target. Working alongside central strategy, account, and sourcing teams, you adapt tactics city by city, track supply and demand shifts locally, and report city-level results up to regional leadership.

Career Impact: Coordinating sourcing, account, and central strategy teams across an entire city builds a track record that hiring managers value for multi-city or regional operator roles.

Business Impact: When city-level supply and demand fall out of balance, sellers or workers lose trust in the platform and local growth stalls.

Growth Opportunity: The sourcing and stakeholder-management skills built here transfer directly into regional expansion roles as companies scale into new cities.

• Own end-to-end supply and demand performance across the local marketplace to hit city-level growth and revenue targets.
• Direct a local team of account managers, sellers, or sourcing staff to execute the citywide commercial strategy.
• Build partnerships and unconventional sourcing channels within the community to bring new supply onto the platform.
• Monitor seller, worker, or merchant performance data across the territory to flag and resolve growth bottlenecks.
• Coordinate with central strategy, marketing, and account teams to adapt standard playbooks to local market conditions.
• Review city-level P&L, budgets, and variance reports on a recurring basis to guide resourcing decisions.
• Guide new hires and sourcing partners through onboarding to strengthen local team capability and retention.
• Establish standardized local processes so city operations match company-wide best practice while staying market-relevant.

• Bachelor's degree in business, marketing, communications, or a related field, or equivalent work experience.
• 2 or more years of marketplace operations or account management experience, consistently hitting growth targets.
• Experience working closely with a broad and diverse set of stakeholders in a fast-changing, rapid-growth market environment.
• Ability to identify and pursue new, unconventional sourcing channels to grow supply within a local market.
• Strong organizational and planning skills to manage multiple local initiatives and priorities at the same time.
• Willingness to travel regularly and work flexibly within an assigned city or surrounding territory.
• Comfortable making independent, data-informed decisions with limited day-to-day oversight from central or regional teams.
• Ability to launch and scale local sourcing or account initiatives from the ground up.

• Bilingual or multilingual is an advantage in markets with a diverse local population base.
• Entrepreneurial mindset with a genuine passion for building something new from the ground up in an unfamiliar market.
• Experience using a CRM or marketing automation platform to track sourcing and account activity.
• Prior experience in a leadership role such as sales manager or account management lead.

• Active supply count, tracking sellers, workers, or merchants onboarded and retained each month.
• City-level revenue against P&L target, reflecting overall commercial performance for the territory.
• Supply-demand fill rate, measuring how consistently local requests are matched successfully.
• New sourcing channels launched per quarter, showing growth beyond existing partnerships.
• Time to onboard new local partners, showing how quickly new supply becomes active.

• Base Salary Range: $70,000 to $95,000 per year, varying by city cost of living and platform size.
• Bonus: Performance-based bonus tied to city growth and revenue targets, typically 10 to 20 percent of base.
• Equity: Stock options or RSUs common at high-growth or venture-backed platform companies.
• Health Benefits: Medical, dental, and vision coverage, often employer-subsidized.
• PTO: 15 to 20 days annually, plus standard holidays.
• Common Perks: Vehicle or travel stipend, remote or hybrid flexibility, and professional development budget.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Reasonable accommodations are available upon request for qualified individuals with disabilities throughout the hiring process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other status protected under applicable federal, state, and local law. Offers of employment are contingent upon successful completion of a background check. Candidates must be authorized to work in the country of employment.

The City Manager leads strategic implementation of business plans and capital budget recommendations, aligning city services with Council's long-term priorities. Reporting to Council, the City Manager collaborates with executive leadership across regional municipalities to strengthen fiscal health and cultivate an engaged, accountable workforce.

Key Responsibilities

• Collaborate with Council to set strategic direction for city services and programs and lead implementation of business plans to achieve strategic goals.
• Provide focused leadership in meeting the organization's mission and vision and helping to cultivate and develop an engaged and motivated workforce.
• Invest in employees, develop future leaders and lead an environment of accountability, communication, and respect.
• Develop and implement operational plans and ensure the coordination of services aligns with strategic priorities.
• Provide financial leadership in ensuring fiscal health and responsible management.
• Build connections, partnerships, and relationships with executive leadership in provincial, federal, and other regional municipalities.
• Work with leadership and council and set and recommend operation and capital budgets.

Required Qualifications

• Post-secondary education.
• Track record of leading transformation and innovation throughout an organization in public or private sector.
• Committed to moving an organization forward by pushing for positive change that will improve the delivery and efficiency of services to internal and external stakeholders.
• Demonstrated high level of integrity through actions, communications and decisions.
• Understanding of organizational processes and procedures with a focus on service delivery with strong financial and business operations and services leadership experience.
• Experience in working with a complex group of stakeholders such as employees, unions, council, business leaders, and the greater community.
• Exceptional communication skills with a high level of political acumen.

Embedded within the local operations team, the City Manager builds and leads end-to-end business execution across the local market, upscaling team performance against OKRs and business goals. Working closely with the Head of Expansion, the City Manager develops relationships with public and private sector stakeholders to sustain new business opportunities and long-term market growth.

Core Functions

• Manage, build and lead the local end to end business to ensure exceptional service delivery and customer satisfaction.
• Lead by example and steer the local team ensuring everyone knows the strategy and has the right opportunities to develop and thrive.
• Develop, manage and report on performance targets ensuring achievement of business goals and team OKRs.
• Plan, support and execute the operational strategy to successfully upscale local operations.
• Build and maintain relationships with internal stakeholders to ensure the provisioning of support, alignment of key objectives and local market insights.
• Proactively identify and pursue new business opportunities within the market to ensure sustainability.
• Recognize and address potential growth challenges that can impact business objectives.
• Build and maintain sustainable partnerships and relationships with public and private stakeholders including government officials, agencies, and enterprise level partners from healthcare to financial institutions.
• Act as brand ambassador and proactively build the brand with all given levers of brand, communications, and care network partnerships.

Qualifications & Experience

• Degree qualified in relevant field.
• Minimum of 3 years experience in managing cross-functional teams.
• Proven track record in business development.
• Experience working in a rapid growth environment.
• Experience in market expansion.

Reporting to property operations leadership, the City Manager owns unit maintenance, guest communications, and vendor relationships across the local portfolio. Partnering with third-party vendors and property teams, the City Manager resolves guest issues and onboards new team members to sustain reliable day-to-day operations.

Primary Duties

• Oversee cleaning team and third-party vendor relationships.
• Manage inventory of operational supplies.
• Recruit and onboard new team members.
• Oversee upkeep and maintenance for units.
• Handle guest communications and troubleshoot over the phone.
• Respond to emergencies and problems that come up from guests' needs.
• Serve as primary point of contact for property manager communications.
• Assist with the furnishing of new units.

Skills & Qualifications

• 1 or more years of prior experience in hospitality, customer service, or co-hosting.
• Experience in hospitality or housekeeping.
• Experience or background in project management, real estate, or entrepreneurship.
• Self-starter with the ability to get things done by driving through issues while producing results.
• Comfortable with analytics, goal-setting, and metrics.
• Obsessive attention to detail.
• Empathetic leader who understands people and frames decision-making based on impact on guests and team members.
• Adaptable and nimble mindset.
• Ability to perform strenuous physical labor including lifting up to 20 lbs.
• Must have reliable transportation.

The City Manager oversees ticket inventory, cash flow audits, and facility maintenance across the parking operation, ensuring compliance with company standards and safety protocols. Operating across client and property manager relationships, the City Manager resolves guest concerns and reviews monthly profit and loss variances to protect account retention and budget goals.

Duties

• Supervise location staff including delegating, coaching and developing, monitoring performance, and ensuring compliance with all company standards.
• Recruit, select, and train new employees and develop onboarding plan to ensure success.
• Act as main point of contact to client or property manager, attend location meetings as appropriate, and respond to client requests to develop and maintain a good working relationship.
• Monitor maintenance of the facility and associated premises to ensure the garage or lot is clean, safe, and maintained to standards.
• Supervise ongoing maintenance projects to ensure quality and timely completion.
• Manage ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness.
• Review profit and loss statements, adjustments, and variance reports on a monthly basis and make adjustments as necessary to achieve budget goals.
• Prepare daily, weekly, and monthly operating reports as required.
• Use respectful communication to assist guests with questions, problems, and concerns and address escalated concerns.
• Immediately respond to reports of accidents, incidents, or safety concerns.
• Communicate professionally at all times with guests, clients, and teammates.

Requirements

• Experience in account management and revenue collection.
• Previous supervisory experience.
• Previous experience in the parking industry preferred.
• Proficient in Microsoft Office Suite including Word, Excel, and Outlook.
• Excellent written and oral communication skills.

A key member of the local marketplace team, the City Manager owns market performance across registrations and partnerships within the assigned territory. Collaborating across a diverse set of stakeholders, the City Manager builds vision and strategy to grow adoption and win market share within the city.

Functions

• Register and curate profiles and raise awareness within a city so members get matched frequently on the platform.
• Attract, register, and help members connect within a city and its surrounding neighborhoods.
• Make decisions to provide the best experience for all sides of the market within a territory.
• Own performance of all sides of the market including partnerships.
• Build a vision and strategy for winning the marketplace in a city.

Experience & Qualifications

• 2 or more years of experience in a relevant market.
• Understanding of how members interact and the pain points they experience within a territory.
• Extensive network within the city.
• Experience working closely and communicating effectively with a diverse set of stakeholders in a rapid-growth environment.
• Experience using a CRM or marketing automation tool.
• Passion for building things, working towards a shared goal, and ownership of outcomes.
• Bi-lingual in Spanish and English.

Growth into new and emerging job sectors depends on the City Manager, who builds employer relationships and mobilizes community talent supply across the region. Serving as the primary contact for regional employer relationships, the City Manager shares strategic insights with the central team while advancing the platform through job fairs and placement partnerships.

Accountabilities

• Manage the supply of job seekers through community mobilization.
• Manage face-to-face relationships with local employers and support the key account management team.
• Keep track of changing city-level dynamics and enable growth into existing and emerging job sectors.
• Grow the platform through unconventional sourcing channels such as job fairs, partnerships with placement agencies, and employment exchanges.
• Share strategic insights with the central team.
• Grow into a city-level P&L role.

Technical Qualifications

• 2 to 4 years of experience.
• Prior experience in marketing operations, below-the-line activations, or B2B sales would be a plus.
• Proficient in MS Excel.
• Strong bias towards action and analytical skills.
• Must have a vehicle and be willing to travel within the city and nearby cities.

Partners rely on the City Manager for performance improvement plans, and the marketing team depends on campaign assets that expand seller exposure across the platform. The local team relies on this work to grow platform impact within the area, as the City Manager analyzes partner performance and proposes solutions to improve results.

Activities

• Lead local team to enlarge platform impact within the area.
• Initiate local strategies to grow business based on the total platform.
• Improve existing partner performance to reach full potential in each category.
• Develop campaign assets focusing on existing and new seller performance.
• Collaborate with the marketing team to give more exposure to mid-level partners.
• Analyze existing partner performance and propose solutions to improve performance.

Position Requirements

• 3 to 5 years of experience in a leadership role such as sales manager or account management lead.
• Good knowledge of local area on both seller and buyer side.
• Strong leadership and experience in a dynamic startup environment.
• Excellent communication and presentation skills.
• Strong analytical, planning, and execution skills.

City Manager builds standardized city operations across hardware, software, and pricing strategy, managing vehicle and parts supply to keep fleet availability from constraining local growth. The work directly supports customer experience and retention by developing data-driven initiatives and coordinating vendor partnerships that expand weekly rentals across the local market.

Operational Focus

• Implement and optimize city strategy including hardware, software, and product and pricing initiatives.
• Provide feedback on strategy effectiveness and implement improvements where required.
• Ensure city operations are standardized to global best practice and localized where required.
• Manage supply of vehicles and parts to ensure operations are not supply constrained.
• Manage asset life of fleet to maximize return on assets by reducing servicing costs, theft rates, and optimizing sale of older vehicles.
• Manage and develop city teams including operations managers, associates, local marketing and sales teams, and service providers.
• Collect rich data and insights from customers and develop initiatives to drive customer experience and retention.
• Collaborate with cross-functional teams to optimize those initiatives.
• Identify local user needs and proactively search for new features or products to improve rider experience.
• Execute and optimize local marketing and partnership strategies to drive rentals per week.
• Manage vendor and channel partners and increase business with them.
• Drive new business development opportunities with new partners and lines of business.

Knowledge Skills & Abilities

• 3 or more years of working experience with at least 2 years in an analyst or operational role.
• 1 to 2 years of people management.
• Experience in creating and optimizing processes.
• Relevant industry experience in cycling, food delivery, mobility, or technology is advantageous.
• Data-driven decision-making with sound business judgment.
• Ability to take initiative in a constantly-changing work environment.
• Strong communication and organization skills.

The City Manager oversees contractual assets, budgets, and compliance across vehicles, facilities, and equipment to keep operations within EPA, OSHA, DOT, ADA, and EEOC requirements. Reporting to corporate leadership, the City Manager negotiates contractual terms and builds location bench strength to sustain client retention and technical sales support.

Key Deliverables

• Handle all contractual services including administrative functions, information systems, parts purchasing, and inventory control.
• Ensure services are provided within budget and develop and implement action plans to improve operational efficiencies.
• Maintain company and contractual assets including vehicles, facilities, inventories, tools, and equipment.
• Ensure compliance with local, state, and federal laws and regulations including EPA, OSHA, DOT, ADA, and EEOC.
• Analyze, prepare, and develop budgets and forecasts.
• Negotiate operating budgets and contractual terms with customers.
• Assess resource needs, problems, and trends and plan accordingly.
• Develop action plans to ensure customer retention.
• Ensure a safe working environment.
• Provide and promote effective communications with customers.
• Provide leadership and guidance to develop location and company bench strength.
• Establish training goals and requirements for all personnel.
• Satisfy client, corporate, and contractual reporting requirements and needs.
• Assist in technical sales support and develop sales leads.

Professional Experience

• Bachelor's degree in business or related field strongly preferred.
• Minimum 5 years fleet management or maintenance leadership experience.
• Demonstrated ability to build solid relationships with supervisors, peers, and subordinates.
• Demonstrated ability to build and continuously motivate highly effective teams.
• Successful track record in managing budgets and P&L responsibility.
• Ability to interface with agencies, directors, elected officials, operators, and all levels of hourly and salaried employees including senior management.
• Self-starter able to obtain successful results without supervision.
• Proficient in Microsoft Excel and Word.
• Excellent communication skills.

Embedded within municipal executive leadership, the City Manager advances homelessness initiatives, transportation safety planning, and housing allocation targets while administering Council-formulated policy and ordinances. Working closely with the Mayor and City Council, the City Manager prepares budgets and infrastructure plans, including redevelopment projects and citywide Wi-Fi expansion, to guide long-term community investment.

Areas of Ownership

• Administer and execute policies and undertakings formulated by the Mayor and City Council.
• Enforce all laws and ordinances.
• Appoint, discipline, and remove officers and employees under jurisdiction.
• Attend all meetings of the City Council unless excused by the Mayor or City Council.
• Keep the Mayor and City Council fully advised as to the needs of the city and recommend such measures and policies as deemed expedient.
• Conduct investigations and prepare plans, specifications, or reports as specified by the Mayor and City Council.
• Prepare and submit a budget.
• Lead homelessness initiatives and efforts.
• Oversee transportation planning including traffic safety initiatives.
• Prioritize public safety using 21st century guiding principles.
• Oversee recreation and park facilities and open spaces.
• Lead housing allocation planning and completion targets.
• Drive climate action and environmental sustainability.
• Lead capital improvements and citywide infrastructure projects.

Education & Experience

• Graduation from an accredited four-year college or university with major course work in public or business administration or a related field.
• Relevant advanced degree is desirable.
• Broad and extensive experience in all major areas of municipal government administration in the capacity of City Manager, Assistant or Deputy City Manager, or senior executive for a comparable public sector organization.
• Strong financial management and organizational development skills.
• Experience designing and implementing recognized innovations.
• Experience participating in leadership positions in professional organizations with municipal or other forms of government.
• Experience in an urban context for a city of comparable or larger size.
• Knowledge of the principles and practices of public administration and modern municipal government administration including council-manager municipal government structure.
• Knowledge of legislated mandates affecting municipal government, personnel administration and labor relations, and current social, political, and economic trends and operating issues of municipal government.

Reporting to regional sales leadership, the City Manager develops and coaches a team of account executives, launching and onboarding a new local sales territory. Partnering with recruiting, training, and marketing teams, the City Manager builds pipeline forecasts and grows territory headcount to scale regional market share.

Role Responsibilities

• Hire, train, coach, and lead a team of new and established account executives.
• Oversee the daily sales and operations of a regional territory.
• Launch and onboard a new local sales territory.
• Own and drive new market share revenue by leading the team to acquire new relationships through cold call prospecting and local inbound lead generation.
• Execute and implement the sales process, script, and playbook within the team by riding in the field with reps, observing sales meetings, and conducting skill development and role play.
• Oversee individual sales activity, pipelines, and forecasted team opportunities.
• Use CRM dashboards, reports, scorecards, and surveys to gauge effectiveness, productivity, and results within the team.
• Work with the team to develop and maintain strategic sales funnels through local territory prospecting, planning, in-person and remote meetings, and networking.
• Manage individual rep sales behaviors and revenue-generating activity to meet and exceed monthly revenue targets.
• Build trust and rapport with direct reports by coaching and enhancing rep selling skills, strategies, and sales confidence.
• Maintain and grow territory headcount by attracting, recruiting, selecting, and training successful sales talent.
• Work closely with executive management, sales training, recruiting, marketing, and product teams on strategies that scale regional market share growth.

Background & Experience

• Mission-driven with experience leading or selling in a consultative sales process with a track record of consistently achieving sales targets.
• Experience managing in a sales methodology, sales process, or deal management structure.
• High emotional intelligence and a servant leadership approach with investment in team career growth and development.
• Effective communicator and problem solver who speaks clearly, directly, and with a motivational purpose.
• Data-driven coaching style with ability to leverage data to maximize team potential and improve core KPIs.

The City Manager coordinates City Council requests, agenda preparation, and policy communications, advising senior leadership on operational timelines, constituent priorities, and complex issues across city departments. Operating across the Mayor's Office, City Council, and department staff, the City Manager develops policy memos, coordinates board and commission appointments, and oversees constituent services to keep community initiatives aligned.

Job Functions

• Work closely with the City Manager to coordinate relationships across the City Council, community leaders, residents, and city leadership.
• Establish organizing structures and norms to ensure City Council requests are prioritized, appropriately scoped, and communicated.
• Serve as key liaison between the executive office, the City Council, and the City Manager.
• Lead coordination of the preparation of the City Manager's agenda for City Council meetings, including reviewing materials and meeting with department staff and other stakeholders.
• Advise the City Manager on operational and planning activities, timelines, and implications.
• Lead agenda setting and communications from the City Manager's office including drafting key memos and talking points.
• Participate with senior staff in strategic planning, policy development, and problem resolution of complex issues.
• Coordinate board and commission appointments in collaboration with relevant city leadership.
• Oversee constituent services and community relations function within the City Manager's office.

Required Qualifications

• 5 or more years of experience managing complex projects and agendas.
• Experience managing teams in comprehensive assignments.
• Experience in project management including the ability to identify, develop, and deploy resources across multiple initiatives and navigate complex relationships.
• Experience in development and maintenance of collaborative relationships with federal, state, municipal, or private and public sector organizations preferred.
• Understanding of key policy challenges facing cities today.
• Ability to perform well under pressure in a fast-paced and political environment.
• Empathetic listener with the ability to build trusting relationships across diverse individuals.
• Excellent writing and communication skills with close attention to detail.
• Deep sense of humility, curiosity, and learning orientation.
• Strong problem-solving and mediation abilities.
• Ability to create and maintain strong community collaborations.
• High ethical standards and personal integrity.
• Commitment to anti-racism, diversity, equity, and inclusion.
• Ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies.

A key member of the regional sales team, the City Manager advances retailer selection and seller onboarding across the designated area, tying strategy to platform integration needs. Collaborating across internal seller-support teams, the City Manager analyzes post-launch performance data to help sellers succeed and scale within the local market.

What You'll Do

• Understand products and services offered and articulate functions and benefits to external audiences.
• Hire, train, and manage a team of sales and service representatives in a designated area or city.
• Implement standard operating processes to scale the working of the organization.
• Help define the seller base and industry verticals to target using local knowledge.
• Lead the team to identify and acquire retailers with valuable selection and establish long-term partnerships.
• Interface with internal teams to identify seller integration needs and deploy resources to lift seller capabilities.
• Analyze data to help sellers become successful post launch.

Qualifications & Experience

• Bachelor's degree required, MBA preferred.
• More than 2 years of experience in sales leadership roles.
• Experience in an analytical, results-oriented environment with external customer interaction.
• Awareness of local retail landscape.
• Experience working with e-commerce, SME retailers, advertising, or media.
• Understanding of the retail and wholesale landscape with prior interactions with sellers and distributors.
• Experience selling nascent products or services into new markets.
• Experience in defining new processes.
• Proven ability to manage the business by the numbers and must be metrics-driven.
• Excellent written and oral communication and presentation skills with the ability to express thoughts logically and succinctly.

Delivery, safety, cost, and quality across multiple working fronts depend on the City Manager, who oversees coordination between the client team and contractor partners in each city. Serving as delegated authority for contract administration, the City Manager builds relationships with highway authorities and drives innovative solutions for problems escalated by build partners.

Day-to-Day Responsibilities

• Manage the client team and work collaboratively with the contractor to lead the delivery, coordination, and control of several multi-disciplinary working fronts within a city, including accountability for safety, quality, cost, schedule, and overall productivity, and handover to operations and maintenance.
• Build and maintain strong relationships with highways authorities and collaborate on overall council engagement.
• Manage the operational relationships with all build partners and put in place monitoring.
• Drive innovative solutions for problems escalated by build partners.
• Champion excellence in health, safety, environment, and quality.
• Streamline processes and discover new ways of being more efficient.
• Act as delegated authority for the senior construction manager in the administration of contracts.

Skills & Qualifications

• Bachelor's or master's degree and relevant experience with demonstrated depth of knowledge appropriate to the role.
• New Roads and Street Works Act Supervisor Certification Units 1 and 10 to 16.
• Experience managing contract partners, capital budgets, and construction.
• Experience in a similar local-market-driven business.
• Understanding of health, safety, and construction design and management regulations, especially in relation to working in locations that interface closely with the public.
• Civil engineering experience.
• Fibre optic experience desirable.
• Experience with customer relationship management systems.
• Proven leader and motivator able to progress people and communicate across all levels.

Restaurant partners depend on the City Manager for retention and growth support, while senior sales and operations leadership relies on this work for territory commercial strategy. The local sales and account management team develops merchant, courier, and customer supply models to win market share and expand selection within the territory.

Scope of Work

• Develop local expertise of merchant, courier, and customer supply and demand within the territory.
• Lead team of sellers and account managers to drive commercial strategy and priorities.
• Make decisions to provide the best selection and experience within the territory.
• Own performance of all sides of the market, including merchant, courier, and customer.
• Build vision and strategy for winning market share in the city.
• Manage a team of highly skilled individual contributors to retain and grow restaurant partners while taking a people-first approach to support development opportunities.
• Work with senior leadership across sales and operations to devise and execute on the overall strategy for retaining and growing the restaurant partner base.
• Develop and speak to models that evaluate the economic and strategic costs and benefits of various retention and growth initiatives, programs, and experiments.
• Contribute to a culture committed to growing and empowering a more inclusive and diverse team environment.

Requirements

• 4 or more years of work experience across operations, sales, or account management.
• Experience being a leader among peers, influencing cross-functional partners, and setting an example for others.
• Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid-growth environment.
• Extensive track record of coaching, developing people, and building high-performing teams.
• Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment.
• Passion for building things, working towards a shared goal, and ownership of outcomes.
• High emotional intelligence and natural interpersonal skills.

City Manager oversees fleet subscription sales, from lead handling and member onboarding to sales agreement administration and ongoing customer support across the local market. The work directly supports member retention and growth by advising on vehicle selection, resolving post-sale issues, training sales staff, and building best practices across departments.

Work Activities

• Manage the fleet in the local area.
• Achieve and consistently exceed monthly sales goals and targets.
• Handle all incoming leads in a timely manner and sell vehicle subscriptions.
• Sell and close leads online and over the phone, including cold calling.
• Maintain and grow sales relationships with existing members.
• Identify and solicit potential new members.
• Assess member needs and recommend or assist in the selection of appropriate services.
• Provide input into product design where services must be tailored to suit member needs.
• Prepare and administer sales agreements and maintain customer records.
• Consult with clients after sale to resolve problems and to provide ongoing support.
• Develop and maintain technical product and service knowledge to explain features to clients and answer questions.
• Supervise the activities of other sales staff and sales specialists.
• Offer training in the operation and maintenance of vehicles.
• Identify and build best practices for the sales team and departments.

Experience & Qualifications

• 3 or more years of experience in business development, automobile operations, technology, or a related field.
• Prior experience in fleet management, logistics, or automotive sales is an asset.
• Experience organizing projects and meeting deadlines.
• Knowledge of electric and hybrid vehicles.
• Demonstrated ability to multi-task and follow through while paying attention to detail.
• Growth mindset with willingness to perform different tasks according to business needs.
• Good planning and storytelling skills.
• Ability to work with, guide, and motivate teams.
• Proven achievement in a performance-based role.
• Effective communication with colleagues and clients.

The City Manager coordinates KPI analysis, inventory purchasing decisions, and supply chain planning to reduce operational costs and sustain policy compliance across pet care service operations. Reporting to senior operations leadership, the City Manager sets team and individual performance goals to drive efficiency improvements and monitor employee production and satisfaction.

Performance Expectations

• Analyze KPI data to identify trends and find problems.
• Ensure that company policies are followed.
• Optimize business workflows.
• Create new company policies and processes.
• Create a sustainable supply chain.
• Manage inventory weekly, monthly, and quarterly, and seek to improve costs through volume purchases or group purchasing.
• Reduce costs in operations.
• Monitor employee production and satisfaction.
• Set team and individual goals.

Technical Qualifications

• Experience managing people and teams.
• Experience working in dynamic environments with a strong ability to find operational solutions.
• Initiative to drive results and improve operations.
• Experience in the pet care industry is required.
• Results-driven with the ability to communicate effectively.
• Ability to identify weak spots in a process to improve efficiency.
• Great planning and project management skills.