Job Summary: 

• Manage blueAPACHE customers' Citrix infrastructure - monitoring, reporting, and maintaining Citrix infrastructure
• Provide 3rd level technical Citrix support and managing to resolution issues escalated from the Service Desk, Citrix technicians or direct from the customer.
• Conduct monthly or quarterly patching & health checks on Citrix and other Citrix related devices across customer base.
• Create and maintain technical documentation and knowledgebase (KB) articles.
• Perform onsite maintenance and troubleshooting  
• Provide recommendations to blueAPACHE customers and sales staff for improvements in Citrix infrastructure configuration and deliverables.
• Contribute to monthly reports and PIRs to customers and attend customer meetings  
• Install and configure Citrix technologies and complete minor projects  
• Work with team members to design back-up methodologies
• Meet with customers and internal users to understand needs and provide technical support

Skills on Resume:

• Citrix Infrastructure Management (Hard Skills)
• Technical Support (Hard Skills)
• Patching and Health Checks (Hard Skills)
• Documentation Creation (Hard Skills)
• Onsite Maintenance (Hard Skills)
• Infrastructure Recommendations (Hard Skills)
• Report Contribution (Hard Skills)
• Citrix Installation (Hard Skills)

Job Summary: 

• Work in a Citrix Enterprise Environment with Products like XenApp 7.15 (Studio, Storefront etc.), Xendesktop and Netscaler
• Design, implement, and troubleshoot Citrix Products
• Develop and deliver creative solutions that automate systems engineer functions
• Participate in the planning and implementation of major software upgrades
• Ensuring change management procedures and methodologies are implemented and followed
• Schedule and install new Business software releases and system upgrades
• Manage problem and analyze Root causes (2/3rd Level Support)
• Ensure stable performance through performance monitoring and tuning
• Work with infrastructure management to maintain inventory and licenses
• Present to executive staff project-related items and metric-related communications

Skills on Resume:

• Citrix Product Design (Hard Skills)
• Creative Solution Development (Hard Skills)
• Software Upgrade Implementation (Hard Skills)
• Change Management (Hard Skills)
• Software Installation (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Performance Tuning (Hard Skills)
• License Management (Hard Skills)

Job Summary: 

• Implement and support Citrix Virtual Apps and Desktops in multiple environments, 6.5/7.15 Farms.
• Deploy new applications and enhancements to existing applications, software, and operating systems.
• Collaborate with Network and Storage staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Configuration of hypervisors and management of host running VMware / Hyper-V.
• Hypervisor management in support of MCS VDIs, and PVS.
• Configure and support NetScaler and Access Gateway solutions to support scalable delivery of applications.
• Creation of PVS images, management of existing vDisk, and conversion of standalone servers to vDisk (P2PVS).
• Deployment and management of Virtual Desktop Infrastructure (VDI) using Citrix MCS.
• Design and support Citrix Profile Management (UPM) solutions.
• Troubleshoot server hardware issues and provide resolution

Skills on Resume:

• Citrix Implementation (Hard Skills)
• Application Deployment (Hard Skills)
• Systems Collaboration (Hard Skills)
• Hypervisor Configuration (Hard Skills)
• NetScaler Configuration (Hard Skills)
• PVS Image Management (Hard Skills)
• VDI Management (Hard Skills)
• Citrix Profile Design (Hard Skills)

Job Summary: 

• Defines and implements the end-user workplace environment strategies including mobile solutions, with the Infrastructure Architect, for IT clients (end-users, business departments, and affiliates)
• Ensures the availability and the performance of the end-user workplace underlying infrastructure are aligned with business and IT requirements (SLAs) and are delivered at optimum costs (benchmarks)
• Be responsible for deliverables/ tasks delegated by the Team Leader
• Be the owner of platforms (including budget, licenses, and maintenance renewal)
• Anticipates the exploitation of technologies and is aware of innovation in his technology dedicated domains
• Ensures that the security is correctly implemented according to the Information Security Policy, documentation is always accurate and kept up-to-date
• Ensures the existence of the correct documentation and procedures for the infrastructure platforms especially the technical specifications, the migration instructions, the test scenarios and the acceptance procedures
• Ensure high levels of availability and security for supported applications 

Skills on Resume:

• Workplace Strategy Implementation (Hard Skills)
• SLA Alignment (Hard Skills)
• Task Management (Hard Skills)
• Platform Ownership (Hard Skills)
• Technology Anticipation (Hard Skills)
• Security Implementation (Hard Skills)
• Documentation Management (Hard Skills)
• Application Security and Availability (Hard Skills)

Job Summary: 

• Designing, developing, supporting, maintaining, and deploying Citrix virtualization technologies 
• Onboarding clients, documenting environments, and setting up monitoring and alerts 
• Ensuring stable performance through performance monitoring and tuning 
• Analyzing system operating efficiencies and capacity and recommending measures to improve performance and cost effectiveness 
• Providing troubleshooting assistance in areas of managing and performance-tuning Citrix systems, networks and applications
• Ensuring recurring / preventative maintenance plans are defined and implemented for managed services customers 
• Working directly with managed services clients to assist in managing IT environments
• Providing Tier 3 escalation support for Service Desk and Managed Services incidents, service requests, and changes 

Skills on Resume:

• Citrix Virtualization Technologies (Hard Skills)
• Client Onboarding (Hard Skills)
• Performance Monitoring and Tuning (Hard Skills)
• System Efficiency Analysis (Hard Skills)
• Troubleshooting Assistance (Hard Skills)
• Maintenance Planning (Hard Skills)
• Client Management (Hard Skills)
• Tier 3 Escalation Support (Hard Skills)

Job Summary: 

• Monitor and assist in maintaining systems infrastructure including hardware and software
• Assist in monitoring systems performance and recommend changes and upgrades based on utilization
• Assist in performing maintenance and upgrades to systems
• Collaborate with Technical Architects to assist with systems design
• Assists administrators in the implementation of systems infrastructure
• Provide support and assistance to OD users for systems needs
• Assist with troubleshooting and diagnosis of enterprise systems issues
• Provides proper training and support after implementation to ensure proper knowledge transfer to given IT units
• Maintain knowledge of current and emerging technologies/products/trends related to architectural solutions
• Assist in supporting server hardware infrastructure and hardware and software solutions on multiple hardware platforms

Skills on Resume:

• Systems Maintenance (Hard Skills)
• Performance Monitoring (Hard Skills)
• Systems Upgrades (Hard Skills)
• Systems Design Collaboration (Hard Skills)
• Systems Implementation Support (Hard Skills)
• User Support (Hard Skills)
• Troubleshooting and Diagnosis (Hard Skills)
• Training and Knowledge Transfer (Hard Skills)

Job Summary: 

• Ensure overall reliability of infrastructure services supporting critical business applications
• Implement the tools that automate building and operating reliable systems
• Communicate with Networking, Data Center Ops, and Security
• Undertake Lifecycle implementation projects and build support documentation
• Function as a point of contact for other engineers for Incidents and Changes
• Mentor junior engineers for technical and professional advancement
• Deployment and configuration of Citrix and Windows RDS infrastructure
• Ensures stable performance through performance monitoring and tuning
• Provide technical advice and guidance to assigned business areas
• Partner with business administrators to design and implement technical solutions supporting underlying business processes

Skills on Resume:

• Infrastructure Reliability (Hard Skills)
• Automation Implementation (Hard Skills)
• Cross-Functional Communication (Soft Skills)
• Lifecycle Project Management (Hard Skills)
• Incident Management (Hard Skills)
• Mentorship (Soft Skills)
• Infrastructure Deployment (Hard Skills)
• Performance Tuning (Hard Skills)

Job Summary: 

• Support lead responsibility for operational in-life support of Citrix platforms, working as part of a team of dedicated Citrix engineers. 
• Ensuring operational procedures are maintained and followed as appropriate. 
• Drive reduction of service outages and IT system incidents through strategy and design, reducing costs caused by service issues.
• Use performance monitoring, root cause analysis, post implementation reviews and knowledge of best practice
• Recommend improvements to the Infrastructure environment in line with Technology and Dynamic IT drive for service excellence. 
• Collaborate with Digital Workplace, Service Desk and Operational leads 
• Continually improve the quality of service monitoring and ability to prevent service affecting issues.
• Leading and contributing to large scale delivery projects to maintain, enhance and transform the Citrix platforms. Focus being on resilience and performance for users.
• Subject Matter Expert for technical area, covering focus area and beyond, optimising and maintaining the service platforms.
• Champion knowledge sharing, with “give-back” to colleagues and to the BT wide professional community. 
• Collaborate with Digital Workplace, Service Desk and Delivery/Operational leads to produce documentation and presentations that empower as a team.

Skills on Resume:

• Operational Support (Hard Skills)
• Service Outage Reduction (Hard Skills)
• Performance Monitoring (Hard Skills)
• Infrastructure Improvement (Hard Skills)
• Service Quality Improvement (Hard Skills)
• Project Leadership (Hard Skills)
• Subject Matter Expertise (Hard Skills)
• Knowledge Sharing (Soft Skills)

Job Summary: 

• Primary contact for supporting the organization’s Citrix Cloud deployment.
• Deploy new applications and enhancements to existing applications, software, and operating systems utilizing Citrix App Layering platform.
• Install, test, and deploy monthly security patches to organization’s managed Citrix images.
• Manage the end-user's workspace utilizing Citrix Workspace Environment Manager.
• Monitor and test system performance, prepare and deliver system performance statistics and reports.
• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
• Work with Infrastructure Administrators or Enterprise Architects to consistently measure capacity and engage in regular capacity planning sessions.
• Ensure appropriate monitoring tools are in place and properly utilized to ensure the integrity and stability of the Citrix environment
• Provide training and documentation to the Help Desk on resolution skills to provide first call resolution where possible
• Monitoring support tickets for timely resolution and closure, ensuring acceptance and escalation of all support calls in accordance with IT procedures.

Skills on Resume:

• Citrix Cloud Support (Hard Skills)
• Application Deployment (Hard Skills)
• Security Patch Management (Hard Skills)
• Workspace Management (Hard Skills)
• Performance Monitoring (Hard Skills)
• Documentation Maintenance (Hard Skills)
• Capacity Planning (Hard Skills)
• Monitoring Tool Utilization (Hard Skills)

Job Summary: 

• Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services
• Follow established Information Systems policies and procedures
• Follow established internal control policies
• Follow established compliance policies, responsibilities including but not limited to Equity Bank Business Ethic and Conduct policy, Bank Secrecy Act, Information Security, and Suspicious Activity reporting requirements
• Establish and maintain standards for Citrix configuration and maintenance procedures.
• Establish and maintain standards for server builds and the build process.
• Coordinate and manage system upgrades and maintenance tasks.
• Diagnose and resolve system problems.
• Learn new applicable technologies, mentor fellow team members, and adapt to a fast paced environment.
• Enhance, optimize, administer, support and monitor Windows RDS and Citrix farms

Skills on Resume:

• Vendor Negotiation (Soft Skills)
• Policy Adherence (Hard Skills)
• Compliance Management (Hard Skills)
• Citrix Configuration Standards (Hard Skills)
• Server Build Standards (Hard Skills)
• System Upgrade Coordination (Hard Skills)
• Problem Resolution (Hard Skills)
• Technology Adaptation (Soft Skills)

Job Summary: 

• Requires detailed design skills specific to Citrix Digital Workspace
• Primarily engaged with clients working on designing and delivering high quality Citrix Digital Workspaces solutions.
• Guide organisations to define the user blueprints and aligning the user requirements with an appropriate Citrix workspace
• Conceptualise, design and deliver complex Citrix solutions in critical 24/7 healthcare other customers environments 
• Deliver modern digital workspaces in order to drive productivity, security and ease of management in the clients EUC estate.
• Will have technical ownership of project delivery and engaging closely with the PMO
• Deliver discovery, technical and design workshops
• Delivery of proposal and design presentations to both business and technical leaders.

Skills on Resume:

• Citrix Design Skills (Hard Skills)
• Solution Delivery (Hard Skills)
• User Blueprint Definition (Soft Skills)
• Complex Solution Design (Hard Skills)
• Modern Workspace Delivery (Hard Skills)
• Project Technical Ownership (Hard Skills)
• Workshop Facilitation (Soft Skills)
• Presentation Skills (Soft Skills)

Job Summary: 

• Systems administration including Server OS, Citrix, applications-related administration, perimeter device administration, virtualisation technologies, systems monitoring/management.
• Develop and provide specifications for desktop/server hardware, OS, and software configurations.
• Install, configure and support products and services.
• Deploy, maintain, and enhance the security of server and desktop systems through administrative, preventative, detective, and reactive controls, such as change and configuration management, anti-virus measures, patch management, and system scans.
• Ensure ongoing operation of systems/applications through troubleshooting, scheduling/monitoring jobs and technology-related business processes, and third/fourth-level support.
• Prepare proposals and technical project plans.
• Develop solutions to customer business requirements, technical problems and/or engineering of systems/ applications.
• Deliver detailed professional design, implementation and configuration documentation
• Plan, coordinate, install, configure, patch, upgrade & maintain Wintel, Citrix, and VMware

Skills on Resume:

• Systems Administration (Hard Skills)
• Hardware Specification (Hard Skills)
• Product Support (Hard Skills)
• Security Management (Hard Skills)
• Systems Troubleshooting (Hard Skills)
• Proposal Preparation (Soft Skills)
• Solution Development (Hard Skills)
• Documentation Delivery (Hard Skills)

Job Summary: 

• Provide support to customers for technical incidents and escalations.
• Record all activities and actions in appropriate systems related to work undertaken, for record purposes.
• Respond to incident and request escalations and provide technical assistance to field engineers when necessary.
• Diagnose complex technical issues and involve appropriate resources to speed problem resolution e.g. 3rd party vendors.
• Provide follow-up status to customers in accordance with specific customer SLA's.
• Engage with customers to understand and chart business and technical requirements.
• Design implement Citrix builds to deliver and maintain the stated requirements of the customer.
• Perform a Citrix system builds, including applications, profiles, printing, client roll-out, server imaging, documentation and handover to operational support.
• Requirement to fulfil Ad Hoc tasks i.e. bespoke software deliverable to User devices as part of proof of concept activities.
• Usage of bespoke monitoring tool sets and daily checks

Skills on Resume:

• Technical Support (Hard Skills)
• Incident Documentation (Hard Skills)
• Escalation Handling (Hard Skills)
• Issue Diagnosis (Hard Skills)
• SLA Management (Hard Skills)
• Customer Engagement (Soft Skills)
• Citrix Implementation (Hard Skills)
• System Builds (Hard Skills)

Job Summary: 

• Health check and advanced troubleshooting of Citrix environments
• Advising on Citrix related techniques
• Creating design and building Citrix environments
• Installing/upgrading, configuring, and optimizing Citrix environments
• Installing and configuring NetScaler environments
• Provisioning and securing Netscalers as ICA-Proxy, Load Balancer, ADFS proxy etc.
• Training system engineers and service desk to optimally manage Citrix
• Technical on boarding of new technologies and Services from project teams.
• Pro-active approach towards defect management resolutions as part of technical assurance activities.
• Confidence in working with internal teams and cross capability teams alongside account and customer engagement.

Skills on Resume:

• Citrix Troubleshooting (Hard Skills)
• Citrix Consulting (Hard Skills)
• Citrix Design (Hard Skills)
• Citrix Optimization (Hard Skills)
• NetScaler Configuration (Hard Skills)
• NetScaler Provisioning (Hard Skills)
• Citrix Training (Hard Skills)
• Technical Onboarding (Hard Skills)

Job Summary: 

• Maintain availability of the Citrix environment while ensuring the highest level of stability and reliability
• Manage and monitor Citrix Farm utilization and capacity
• Day to day support of 3500+ concurrent Citrix users. 
• Serve as the subject matter expert for Citrix Environment and service platform.
• Responsibility/Accountability with system design and implementations including system architecture design, disaster recovery procedures, developing project requirements, software installations, and configurations on Citrix environments including cloud integration services.
• Performs normal system upgrades for both software and hardware, performance tuning and also performs scripting for normal procedure automation while staying ahead of end of life on the virtualized Citrix platforms.
• Exhibits being a subject matter expert in one or more areas related to Citrix technology stack. 
• Performs as a primary focus on leading the team, but a key contributor to administration.
• Prioritizes work appropriately, carrying out assignments with the appropriate level of direction and completes tasks within deadlines with little supervision. 
• Monitors work progress, informing team leaders, managers, and/or customers of project statuses, issues, or obstacles in a timely manner. 

Skills on Resume:

• Citrix Systems Management (Hard Skills)
• System Architecture Design (Hard Skills)
• Project Management (Soft Skills)
• Problem Solving (Soft Skills)
• Performance Tuning (Hard Skills)
• Scripting and Automation (Hard Skills)
• Leadership and Team Management (Soft Skills)
• Communication and Reporting (Soft Skills)

Job Summary: 

• Install and optimize infrastructure solutions including Citrix implementation and administration
• Provide secondary support of blade servers, VMware, Exchange and Active Directory
• Determine technical needs, such as hardware, software, scalability and security requirements
• Provide Tier II and Tier III support of Active Directory, Group Policy, Exchange Server 2010, Exchange Online and VMware.
• Develop maintenance scripts for server and Citrix infrastructure
• Responsible for software updates and patches on various server platforms
• Effective use of existing troubleshooting tools to quickly resolve issues
• Analyze and optimize group polices across an internationally diverse topology
• Research and recommend innovative solutions and improvements.
• Coordinate the activities of others (internal staff, client staff, subcontractors, associates and staff from collaborating and/or competing suppliers) and manage stakeholder expectations and requirements

Skills on Resume:

• Citrix Administration (Hard Skills)
• Server Support (Hard Skills)
• Technical Needs Analysis (Hard Skills)
• Active Directory Support (Hard Skills)
• Maintenance Scripting (Hard Skills)
• Software Patching (Hard Skills)
• Troubleshooting (Hard Skills)
• Policy Optimization (Hard Skills)

Job Summary: 

• Responsible processing requests and managing incidents for supported technologies in accordance with defined SLA’s
• Responsible for completing technology assessments and enhancements for supported technologies
• Application and User provisioning
• System patching and maintenance
• Responsible for completing daily system health checks
• Responsible for configuration management
• Tier three support escalation point for supported technologies
• Assists with Citrix infrastructure design and implementation
• Assists with infrastructure capacity planning and management
• Research and recommend innovative, and where possible automated approaches for system administration tasks.

Skills on Resume:

• Incident Management (Hard Skills)
• Technology Assessments (Hard Skills)
• User Provisioning (Hard Skills)
• System Patching (Hard Skills)
• Health Checks (Hard Skills)
• Configuration Management (Hard Skills)
• Support Escalation (Hard Skills)
• Infrastructure Design (Hard Skills)

Job Summary: 

• Support group is responsible for maintaining the design and integrity of Confie Citrix systems.
• Combination of day-to-day operational support for existing infrastructure and project-based work 
• Expand, assist with architecting and deployment of additional infrastructure to meet business growing needs.
• Provide and implement solution for complex business technological needs in a variety of technologies including: VMware, Active Directory, Windows servers (IIS, DNS, DFS, Windows Clustering, etc.), Exchange, SharePoint, O365, and other industry standard applications
• Expert Citrix platform specially with Citrix Virtual Apps and Desktop, Citrix Application Delivery Management, Citrix ACD and Gateway, and Citrix Manage Desktops products.
• Architect and build high redundant Citrix farms to deliver business applications and virtual Desktop to end users base on Citrix best practices.
• Perform Citrix server management including but not limited to PVS vDisks management, Profile management and tuning, Citrix servers patching, and printing management.
• Working with application teams to update vDisks and provide support for testing and validation.
• Analyze, troubleshoot and resolve complex Citrix issue that impact user’s experience.
• Administer, maintain, monitor and support physical and virtual production systems on a heavy VMware environment. 

Skills on Resume:

• Citrix Integrity (Hard Skills)
• Citrix Expertise (Hard Skills)
• VDI Deployment (Hard Skills)
• VMware Administration (Hard Skills)
• Server Management (Hard Skills)
• Citrix Management (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Solution Implementation (Hard Skills)

Job Summary: 

• Proactively recommends changes to avoid potential systems issues.
• Preform AD GPOs management including but not limited to creating of GPOs, management of existent GPOs, troubleshooting and resolution of GPOs issues.
• Administration of server bound applications such as Apache, and Microsoft family of server products such as: Windows Servers, IIS, Active Directory, Exchange, VMware, SharePoint, Lync, DNS, DHCP, DFS and Windows clustering.
• Lead in the planning and execution of systems migration to Confie Citrix platform. 
• Ensure project deliverables match or exceed user expectations by proactively working with all team involve in the project, and communicating with managers and users of progress/obstacles.
• Create and maintain comprehensive and detailed documentation for all production systems.
• Understand the Citrix roadmap and stay abreast of new technologies that provide strategic benefit to the business.
• Work independently with very little supervision while providing clear documented activities.
• Mentor and coach Junior level team members
• Designing, building, and maintaining a complex full stack Citrix environment and infrastructure

Skills on Resume:

• Group Policy Object Management (Hard Skills)
• Server Application Administration (Hard Skills)
• Systems Migration Leadership (Hard Skills)
• Citrix Environment Design (Hard Skills)
• Project Management (Soft Skills)
• Proactive Communication (Soft Skills)
• Technical Documentation (Hard Skills)
• Mentoring (Soft Skills)