CITRIX ENGINEER JOB DESCRIPTION

A Citrix Engineer keeps virtual desktops and apps running. Working inside IT infrastructure operations, this specialist owns uptime for server farms spanning multiple sites and resolves escalated production incidents under ITIL practices. Failover design and disaster recovery planning matter here too, because one outage can stall hundreds of remote employees at once. Documentation and vendor coordination round out the day-to-day work, alongside capacity planning for future growth, since production changes here ripple across every department that logs in remotely each day.

As the Citrix Engineer, you own the day-to-day health of the organization's virtual desktop and application delivery infrastructure, resolving escalated incidents before they affect end users. You partner with systems, network, and security teams to keep multi-site server farms running around the clock, reporting to the IT infrastructure manager.

Career Impact: Leading a farm migration or upgrade project gives you a track record recruiters actively look for at the architect level.

Business Impact: Every escalated incident you close prevents a virtual desktop outage from cascading into missed deadlines across finance, support, and other business teams.

Growth Opportunity: Scripting automation and load-balancer configuration work here often opens the door to cloud infrastructure or DevOps-focused engineering roles next.

• Lead resolution of escalated production incidents across multi-site virtual application and desktop farms to restore service quickly for end users.
• Configure load-balancing and secure gateway access to keep remote application delivery reliable.
• Design failover and disaster recovery paths across multi-site server farms to minimize downtime during major outages.
• Monitor daily system health, verifying server resources, backups, and key infrastructure processes remain within capacity.
• Automate recurring patching, configuration, and monitoring tasks through scripting to reduce manual maintenance workload.
• Document configuration changes, procedures, and asset records for use by engineers and the service desk.
• Coordinate with vendors and cross-functional IT teams to plan upgrades, migrations, and future capacity growth.
• Mentor junior engineers on troubleshooting techniques and best practices across the virtualization environment.

• Bachelor's degree in computer science, information systems, or a related technical field, or equivalent work experience.
• 5 or more years of experience administering enterprise virtual desktop and application delivery infrastructure across multiple business sites.
• Hands-on experience designing, migrating, and troubleshooting multi-site virtual desktop and application delivery farms in production environments.
• Working knowledge of enterprise directory services, group policy administration, and user identity management across large environments.
• Experience applying ITIL-based incident, problem, and change management practices within a production support environment.
• Strong scripting ability for automating recurring configuration, patching, and routine maintenance tasks across large environments.
• Solid understanding of enterprise networking fundamentals, including load balancing, failover design, and secure remote access.
• Excellent verbal and written communication skills for both technical and non-technical stakeholder audiences.

• Experience supporting large, complex enterprise environments spanning 1,000 or more end users across multiple geographic regions.
• Familiarity with public cloud platforms for migrating on-premises virtual desktop workloads into modern hosted infrastructure environments.
• Experience with database query languages and reporting tools for building operational dashboards and performance metrics.
• Prior experience leading farm migration or version upgrade projects from initial planning through full production implementation.

• Mean time to resolution for escalated incidents, measuring how fast farm outages are closed.
• Farm uptime percentage across virtual desktop and application environments, reflecting infrastructure reliability.
• Patch and security update compliance rate across managed servers, tracked monthly.
• Number of automated scripts deployed per quarter, reflecting reduction in manual maintenance work.
• Change success rate for farm migrations and upgrades, measuring rollbacks avoided per project.
• Typical tools: Virtual desktop platforms (commonly XenApp or XenDesktop); Load balancers (commonly NetScaler/ADC); Scripting (commonly PowerShell).

• Base Salary Range: $90,000 to $130,000 per year, depending on experience, certifications, and geographic location.
• Bonus: Annual performance bonus, typically 5% to 10% of base salary, tied to team metrics.
• Equity: Rarely offered, except at larger technology-focused or cloud-native employers.
• Health Benefits: Medical, dental, and vision coverage, often with partial employer premium contribution.
• PTO: 15 to 20 days of paid time off annually, plus standard company holidays.
• Common Perks: Remote work flexibility, certification reimbursement, and a professional development budget.

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Background checks and, where applicable, drug screening are standard conditions of employment for this position. All qualified applicants receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Reasonable accommodations are available throughout the application and employment process upon request. Candidates must be authorized to work in the United States without current or future employer-sponsored visa support.

The Citrix Engineer owns testing and optimization of Citrix solutions for the Standards and Competencies Team, serving as an escalation point for regional and local IT teams. Reporting to the Standards and Competencies Team, the Citrix Engineer partners with IT teams to apply ITIL practices and improve reliability across the Citrix infrastructure.

Key Responsibilities

• Test and optimise new solutions from the Standards and Competencies Team.
• Collaborate with and support regional and local IT teams to operate Citrix infrastructure.
• Serve as escalation point for regional and local IT teams, providing guidance and direction in resolution of escalated issues and complex production, application, or system problems.
• Perform daily system checks, verifying integrity and availability of all infrastructure elements, server resources, systems, and key processes.
• Carry out routine configuration, installation, and reconfiguration of hardware and third-party software utilities for managed systems.
• Deliver quality documentation to allow for smooth day-to-day operations.
• Improve existing processes through sustainable solutions to recurring problems and enhancements to existing solutions or documentation by automation.
• Identify opportunities to innovate, extend, and enhance service delivery.
• Apply ITIL approach to resolve technical problems, investigate root causes, and support issue resolution.
• Contact vendor technical support for Priority 1 incidents and requests.
• Cooperate with IT Infrastructure, Operations, Architecture, and Security teams.

Required Qualifications

• Bachelor's degree or comparable education.
• Certification in ITIL Foundation V3 (highly appreciated).
• 3 to 5 years of experience in Citrix Administration with XenApp and XenDesktop across multiple sites and farms.
• Strong knowledge in design, implementation, and troubleshooting of XenApp, XenDesktop, and Virtual Apps and Desktops.
• Experience performing Citrix upgrades and farm migrations from planning through implementation.
• Strong understanding of Citrix Machine Creation Services, load and resource management, printer management, and patch management.
• Strong knowledge of configuring FSLogix Profile Management, AppMasking, and Citrix UPM.
• Proficiency with multiple versions of Citrix, Citrix Secure Gateway, Web Interface, and NetScaler.
• Good troubleshooting skills in Citrix printers, profiles, resource manager thresholds, and Citrix Farm Configuration.
• Basic skills in networking, Active Directory, and VMware.
• Good communication and interpersonal skills.
• Eagerness to learn and continuously develop personal and technical capabilities.

Embedded within the IT infrastructure team, the Senior Citrix Engineer leads design, administration, and troubleshooting of complex Citrix and Windows Server environments, including disaster recovery planning. Working closely with information systems planning stakeholders, the Senior Citrix Engineer builds and upgrades enterprise hardware, software, and network connectivity while establishing policies that strengthen long-term system reliability.

Core Functions

• Assist in the design, administration, analysis, evaluation, troubleshooting, and documentation of complex existing technology systems.
• Assist with testing and analysis of all elements of system capabilities.
• Analyze causes of issues, delays, or problems and take necessary corrective action to alleviate problem areas.
• Ensure long-term requirements of systems operations and administration are included in overall information systems planning.
• Maintain and upgrade hardware and software, including technical architecture related to hardware and basic network connectivity.
• Monitor and maintain continuity with system software licensing and maintenance agreements.
• Implement operating system enhancements to improve the reliability and performance of the system.
• Establish and recommend policies on system use and services.
• Responsible for the design, support, and implementation of Disaster Recovery and High Availability plans.
• Set up and maintain all Windows enterprise systems, including new system setup, network connectivity, routine backups, system recovery, and security hardening.
• Provide project coordination and lead technical expertise for information technology initiatives.

Qualifications & Experience

• BS or BA degree in Computer Science, Engineering, or equivalent education, training, or work experience.
• Five or more years of programming or system administration experience.
• Skilled and experienced with HP DL Series, Cisco UCS Blades, HP Blade Series, and VMware 5.5 or higher.
• Extensive experience writing and understanding complex scripts in Korn, Bourne, C shell, Perl, Sed, and Awk.
• Skilled and experienced with Windows Server 2008, 2012, 2016, and 2019.
• Experience with Exchange 2010, Citrix XenApp 6.5 or 7.x, VMware, SCCM, Azure, Automation and Orchestration, Active Directory, and Citrix Virtual Apps and Desktops LTSR 1912 and greater.
• Familiarity with most basic system administration tools, processes, and Group Policy.
• Ability to write and understand scripts in PowerShell.
• Good understanding of Windows-based operating systems and networking and distributed computing environment concepts.
• Independent problem-solver with strong attention to detail and comparative analysis skills.
• Strong listening, organizational, project management, and work plan development skills.
• Effective oral and written communication skills and interpersonal skills.

Reporting to IT leadership, the Sr. Citrix Engineer owns the design, implementation, and support of Citrix XenApp environments spanning multiple data centers and business verticals. Partnering with project managers and technical teams across healthcare, insurance, government, and finance verticals, the Sr. Citrix Engineer delivers high-availability solutions that eliminate single points of failure.

Primary Duties

• Responsible for the design, implementation, and support of solutions related to Citrix projects and initiatives.
• Manage day-to-day administration, planning, and problem-solving for the Citrix XenApp environment.
• Implement application and virtual desktop solutions using the Citrix platform.
• Responsible for performance tuning and providing a high-availability XenApp environment to eliminate single points of failure.
• Implement Provisioning Services across multiple data centers.
• Maintain operational excellence by defining and executing daily activities following Citrix best practices.
• Manage work via ITIL-based ticketing, including incident, service request, change control, and project management.
• Troubleshoot and assess performance issues using common Citrix utilities and third-party tools.
• Work closely with project managers and technical resources across multiple teams to drive project deliverables to completion.
• Create and maintain support documentation for use by both engineers and the service desk.

Skills & Qualifications

• Citrix Certified Professional or Expert in Virtualization.
• Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified.
• Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified.
• 5 or more years of experience supporting enterprise Citrix environments.
• 5 or more years of experience supporting complex Windows server environments.
• Experience implementing Citrix solutions across multiple verticals such as healthcare, insurance, government, finance, and engineering.
• Strong experience working with Active Directory Group Policies.
• Experience integrating Citrix imaging solutions such as Machine Creation Services and Provisioning Services with VMware.
• Experience working with enterprise-class hypervisors such as VMware.
• Knowledge of TCP/IP and interoperability with various network devices such as switches, routers, and firewalls.
• Good analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.

Combining technical leadership with hands-on architecture, the Citrix Engineer leads design and implementation of server-based applications and cloud services across the IT division. Operating across Agile project teams and business areas, the Citrix Engineer mentors junior and senior engineers, advises on risk mitigation strategies, and supports standardization efforts for enterprise system growth and globalization.

Duties

• Provide technical leadership to others in the IT division and business areas to address ongoing business needs.
• Lead responsibilities for designing, configuring, implementing, and documenting new server-based applications and cloud services.
• Assess all project information to understand scope, current IT and business environment, objectives, and priorities.
• Analyze technical risks and advise on risk mitigation strategies.
• Provide support and troubleshooting for user access, system availability, and performance issues with core infrastructure systems, including Cloud Services, Citrix technologies, and other enterprise applications.
• Oversee the design of virtual servers and workstations with multiple operating systems, including processes for provisioning, monitoring, governance, and upgrades.
• Research, analyze, and recommend changes required for system growth, standardization, and globalization.
• Provide training, knowledge transfer, and mentoring to junior- and senior-level engineers on the team.
• Seek opportunities to learn, automate, document, share, and improve processes.
• Adhere to Agile project methodology and framework.

Requirements

• Citrix Certified Expert in Virtualization (CCE-V).
• Minimum 8 years of experience with virtual environments, with a main focus on Virtual Apps and Virtual Desktops.
• Minimum 3 years of experience with Windows Server operating systems in an enterprise environment.
• Minimum 3 years of experience with networking and NetScaler.
• Proven experience developing proposals for management with strong project management and planning skills.
• Experience administering Active Directory Group Policies in a large enterprise environment.
• Strong organizational qualities with the ability to meet tight deadlines, coordinate, prioritize, and communicate project status.
• Proven experience leading meetings and presenting complex information to clients of multiple skill levels.
• Excellent verbal and written communication skills and strong leadership skills.
• Ability to respond to crises in a methodical way and to prioritize work effectively.
• Self-motivated with the ability to work independently with little supervision.

A key member of the product engineering support team, the Citrix Engineer builds and maintains Citrix and VMware systems used for designing and using company products. Collaborating across support teams, the Citrix Engineer troubleshoots connectivity and software issues, deploys patches, and trains personnel to maintain a secure, high-performing systems environment.

Functions

• Install, maintain, and upgrade Citrix and VMware systems used for designing and using company products.
• Assist peers and other support teams to troubleshoot connectivity, server, and software issues, deploy code updates, application patches, and version upgrades, and remediate identified vulnerabilities.
• Propose and implement Citrix system enhancements to improve the reliability and performance of the system.
• Monitor usage and performance.
• Train personnel on system usage.
• Troubleshoot server, software, and hardware issues.
• Assist with documentation updates, server access review and validation, and post-patching server and application availability.
• Recommend, schedule, and implement system hardware and software upgrades or repairs.
• Research, evaluate, and recommend software and hardware products.
• Support web access and maintain a secure systems environment.
• Provide new hardware specifications to users based on application needs and anticipated growth.
• Provide on-call support as needed.

Experience & Qualifications

• Bachelor's degree in Computer Science, Information Systems, or equivalent combination of education, training, or work experience.
• Citrix Certified Associate in Virtualization (CCA-V) (preferred).
• Citrix Certified Professional in Virtualization (CCP-V) (preferred).
• Experience with Citrix Virtual Apps and Desktops (XenApp and XenDesktop).
• Experience with Citrix ADC (Citrix NetScaler) (highly preferred).
• Experience with Citrix App Layering and WEM (highly preferred).
• Experience with VMware (preferred).
• Experience with Citrix Cloud (a plus).
• Knowledge of multiple operating systems and related utilities and hardware.
• Knowledge of storage management.
• Knowledge of TCP/IP and network troubleshooting tools including Wireshark, NetMon, and CPORTS.
• Knowledge of technical writing principles and practices.
• Automation skills (highly preferred).
• Skill in effectively analyzing and solving problems and in software installation and maintenance.
• Ability to work independently and with a team, communicate effectively verbally and in writing, and establish and maintain effective working relationships.

Client Citrix system reliability depends on the Citrix Engineer, who leads server checks, helpdesk case resolution, and virtual desktop platform security hardening. Based within the IT helpdesk support function and working alongside business application teams, the Citrix Engineer designs platform security measures and improves the virtual desktop system to reduce recurring support cases.

Accountabilities

• Manage clients' Citrix systems and related technologies.
• Check and control servers and offer solutions to identified problems.
• Support and maintain the virtual desktop setup, including AppSense, XenDesktop, XenApp, and related components.
• Assist with organization and management of business applications.
• Determine causes for increased cases received by the IT helpdesk.
• Improve and adjust the virtual desktop system.
• Design and implement platform security.
• Participate in upgrading and updating system applications.
• Strengthen apps, Windows Server, and principal operating systems.
• Provide technical assistance for all servers, desktops, and services supporting the business.
• Maintain full accountability for applying, implementing, maintaining, and examining virtual desktop infrastructure documentation.
• Execute helpdesk calls and classify cases according to priority.

Technical Qualifications

• Citrix certification (preferred): CCNA, CCNP.
• Several years of experience in configuration, troubleshooting, and administration of Windows 2016 and 2019 servers and Windows 10 in a Citrix XenApp 7.x or later environment.
• Experience with Active Directory GPOs and Citrix Policies.
• Experience with MS Azure, including MS Azure Files and NetApp.
• Experience with Citrix ADC and SAML authentication.
• In-depth knowledge of Citrix MCS, Citrix Cloud, FSLogix settings and troubleshooting, FAS servers, Citrix StoreFront servers, remote access policies, and Citrix HA design.
• Knowledge of PowerShell scripting and Citrix SDK.
• Excellent verbal, written, and interpersonal communication skills in English.
• Solution-oriented with an analytical mindset.
• Ability to interpret and discuss information involving terminology or concepts not familiar to many people.
• Ability to be strategic and execute effectively in a fast-paced environment.
• Motivated and ambitious with an interest in personal growth and development.

As the Senior Citrix Engineer, this role leads the design and management of Citrix XenDesktop, XenApp, and NetScaler environments with an emphasis on image management using Citrix PVS. The IT department relies on this work to resolve escalated incidents and mentor junior engineers, ensuring reliable enterprise application delivery across end-user environments.

Activities

• Work closely with the team lead on designing and managing Citrix environments, including XenDesktop, XenApp, NetScaler, and AppSense, with emphasis on image management utilizing Citrix PVS.
• Identify, research, and resolve defects within applications, and manage communication with application vendors for issue resolution.
• Assist junior engineers with support of enterprise applications and software in various end-user environments, including local operating systems and Citrix.
• Research and test solutions to technical issues, including using scripting methods to automate where possible.
• Assist with resolution of escalated incidents and participate in problem management activities.
• Work with other members of the IT department to solve complex user technical problems related to desktop computing and applications.
• Participate in cross-functional team projects to implement new or updated technology.

Position Requirements

• Extensive experience in large-scale Citrix environments where reliability and performance are paramount.
• Extensive experience with NetScalers.
• Experience with Microsoft App-V and other application delivery solutions.
• Strong engineering, architecture, deployment, and implementation experience.
• Expert knowledge of desktop virtualization technologies.
• Strong Windows Active Directory experience.
• Developer skill set for automation, primarily PowerShell.
• Ability to create custom portals and facilitate SSO integration.
• Proficiency with Citrix XenApp, XenDesktop, HDXInsight, StoreFront, and PVS.
• Proficiency with Microsoft Windows Server, PowerShell, Active Directory, GPOs, and App-V.
• Proficiency with AppSense, including roaming profiles, mandatory profiles, and the AppSense DesktopNow product suite.
• Strong networking knowledge.

Citrix Engineer leads coordination of administrative activities and operational support for large, complex enterprise systems, defining processes for technical platform compatibility. Success in the position means maintaining accurate documentation, coordinating enterprise hardware and software upgrades, and sustaining effective working relationships with peers, subordinates, and third-party vendors to mitigate performance issues.

Operational Focus

• Create diagrams and detailed instructions to help employees make the best use of new technologies.
• Define processes for technical platforms, system specifications, input/output, and working parameters for hardware and software compatibility.
• Manage and coordinate administrative activities and operational support for large, complex systems.
• Coordinate enterprise infrastructure hardware and software installation and upgrades.
• Create and update documentation of the environment and procedures.
• Identify and mitigate performance issues.
• Work with application and development teams to develop solutions and resolve issues.
• Participate in on-call rotation for after-hours issues.
• Comply with all change procedures and separation of duties as required.
• Collaborate with teammates and assist with issues outside of primary focus area.
• Establish and maintain effective working relationships with peers, subordinates, and third-party vendors.

Knowledge, Skills & Abilities

• Bachelor's degree in a relevant field, or equivalent combination of education and experience.
• 6 years of directly related experience.
• Strong knowledge of Citrix MCS and VDI, including both implementation and support.
• Experience with Citrix Cloud.
• Experience managing and troubleshooting Citrix XenApp 7.6 and newer.
• Experience with managing Microsoft SQL Server.
• Strong Active Directory and Windows Server skills as they relate to managing a Citrix environment.
• Proficiency applying technical knowledge to solve a variety of technological challenges and conceive system interfaces and business application prototypes.
• Advanced ability to provide business decision analysis and support, plan logistics, document, and perform product evaluations at the enterprise level.
• Basic to advanced Microsoft server experience (advanced server skills or troubleshooting a plus).

The Senior Citrix Engineer oversees sourcing partner setup and the secure, well-functioning operation of the Citrix service, contributing to Hosting Services roadmap initiatives. Reporting within the Citrix Services organization, the Senior Citrix Engineer supports reporting on service metrics and keeps the Service Catalogue and CMDB current for global infrastructure partners.

Key Deliverables

• Drive sourcing partners and secure adequate setup, design, and well-functioning operation.
• Keep monitoring systems updated.
• Drive or participate as a member of projects and groups within the Citrix service.
• Support reporting and analysis of service metrics.
• Contribute to improving selected ITIL processes for the services.
• Secure establishment and continual improvement of processes for well-defined service requests and operations.
• Contribute to the Hosting Services roadmap.
• Ensure the Service Catalogue and CMDB for Citrix services are kept up to date.

Professional Experience

• Certifications in ITIL (strong plus).
• Minimum 6 years of professional background in Citrix platforms with strong technical skills (certifications desired).
• Expert knowledge in Citrix Services, Delivery Processes, and integration within an international enterprise.
• Extensive experience working with global infrastructure and Citrix outsourcing partners.
• Solid understanding of standard client/server, networking, and internet fundamentals.
• High level of verbal, written, and presentation communication skills in English.

Embedded within the Client Infrastructure team, the Citrix Engineer develops Windows Virtual Desktop infrastructure and migrates centrally managed RDS solutions to support global merger and acquisition integrations. Working closely with project managers, market-level IT, and acquisition staff across EMEA, the Americas, and APAC, the Citrix Engineer refines Remote Application Delivery standards and mentors team members on best-practice architecture.

Areas of Ownership

• Responsible for the successful delivery of Remote Application Delivery within a Service Management framework and in line with agreed standards and Service Levels.
• Responsible for managing the resolution of major incidents and escalated issues for Remote Application Delivery.
• Serve as the technical authority for Remote Application Delivery.
• Responsible for security, resilience, and monitoring of the Remote Application Delivery environment.
• Represent the Client Infrastructure team in Change Advisory Board, Service Review, and Architecture Review Board meetings.
• Contribute to the design and delivery of updates and solutions to the environment.
• Maintain a product backlog and assist in prioritising new releases and requests.
• Provide technical mentoring and support for individuals within the Client Infrastructure team.
• Drive operational excellence and contribute to the Client Infrastructure strategy and service roadmap.
• Ensure Remote Application Delivery environments are designed, implemented, and maintained to correct architectural and technical best practice specifications.
• Liaise with project managers, market-level IT, and acquisition staff to gather requirements and agree on integration plans.
• Adhere to best practice Service Management and Architecture.

Education & Experience

• Education to degree standard and equivalent qualifications or experience.
• Citrix certified or equivalent qualifications and experience (ideally).
• Citrix XenDesktop and XenApp support experience (essential).
• Azure experience (essential), including WVD, virtual hosts, resource groups, NSG management, Image Gallery, and FSLogix.
• NetScaler and RDS Web experience.
• Citrix Cloud experience or knowledge (desirable).
• Microsoft RDS and RemoteApp knowledge or experience (desirable).
• Windows Virtual Desktop knowledge and working experience (desirable).
• Active Directory and Group Policy management experience.
• Experience in IT service management, including change, incident, and problem management.
• Experience in working with ITIL-based service processes and functions.
• Experience in planning, managing, and controlling projects.
• Experience in working with enterprise-scale applications, infrastructure, and software.
• Proven ability to write technical documentation, including high- and low-level designs and operational manuals.
• Excellent written and oral communication, relationship, and interpersonal skills.
• Ability to articulate ideas to both technical and non-technical audiences.

Reporting to the Government Customer's IT leadership, the Citrix Engineer oversees lifecycle management of global enterprise Citrix virtual application environments and NetScaler/ADC infrastructure. Partnering with internal teams on solution design and performance tuning, the Citrix Engineer advances high-availability architecture and capacity planning to support business continuity and future growth.

Role Responsibilities

• Assist the Government Customer with the lifecycle management of global enterprise-level Citrix virtual application environments and related dependent technologies.
• Install, configure, and maintain Citrix infrastructure including VPX NetScaler and ADC, published applications, and endpoint client versions.
• Assist with day-to-day administration, maintenance, monitoring, capacity management, and problem resolution.
• Serve as escalation for application support and troubleshooting.
• Track Citrix and RDS license and resource usage, trending, and capacity planning for future growth.
• Provide advanced technical consulting to internal teams for solution design, system management, performance tuning, and modification of solutions.
• Design and implement high availability throughout Citrix components, eliminating single points of failure and accounting for disaster recovery and business continuity.
• Plan, prioritize, and manage projects, service requests, and routine assignments.
• Identify opportunities to optimize inefficiencies, standardize, and automate existing processes.
• Accurately maintain documentation for configuration, processes, service records, asset inventories, topologies, administration manuals, standard operating procedures, and support contacts.
• Work within an ITIL framework, following change control policies and leveraging enterprise ticketing systems.

Background & Experience

• Bachelor's degree in a related field (highly desired).
• DoD 8570/8140 IAT Level II or Level III certification, including at least one of the following: CCNA Security, CySA+, GICSP, GSEC, CND, SSCP, or CompTIA Security+ CE (required).
• Relevant Professional-level Citrix Certification (highly desired).
• 5 to 7 or more years of related experience.
• Experience supporting Citrix technologies including XA/XD/CVAD (7.6 or later), Provisioning Services, Machine Creation Services, Web Interface/StoreFront, and Citrix App Layering in a large enterprise environment.
• Experience managing NetScaler/ADC, including design, architecture, deployment, Gateway, GSLB, Rewrite/Response Policies, Certificate Management, CLI, utilization, and traffic analysis.
• Expert proficiency in scripting, especially PowerShell and Python.
• Extensive experience navigating, querying, and extracting information from database sources such as SQL, and presenting data in dashboards using tools such as Tableau or Power BI.
• Expert understanding of Windows internals and system-level debugging for Windows 10 and Server 2012 and later.
• Knowledge of Windows Active Directory, Citrix, and Domain Group Policy, DHCP, and DNS.
• Strong analytical and problem-solving skills with the ability to develop solutions in new and creative ways.
• Strong ability to lead disparate teams and form consensus across different groups.
• Exceptional written and verbal communication skills, including the ability to brief senior executives with little notice.

Combining monitoring engineering with proactive support responsibilities, the Citrix Engineer develops end-to-end monitoring solutions for Digital Workplace computing, unified communications, and SaaS application environments across the organization. Operating across support and engineering teams, the Citrix Engineer refines reactive processes into proactive, self-healing monitoring capabilities, performs trend analysis, and minimizes client service interruptions through early issue identification.

Job Functions

• Ensure that processes and tools evolve from reactive to proactive monitoring capabilities, enabling self-healing.
• Coordinate between support and engineering teams to ensure effective delivery of monitoring services to end users.
• Minimize client service interruptions through early identification and resolution of problems.
• Perform trend analysis to ensure optimum performance for consumed services.
• Ensure change management and security procedures for all assigned systems are performed in accordance with policies and procedures.
• Perform routine system assessments, develop reporting metrics, and perform proactive and predictive analysis, documentation, testing, implementation, and ongoing support.
• Align risk and control processes into day-to-day responsibilities to monitor and mitigate risk, escalating appropriately.
• Support service delivery goals including deployment of new products and services, management of false positives and negatives, and configuration, release, and change management.

Required Qualifications

• Bachelor's degree (preferred) or equivalent experience.
• Professional certifications in technologies from Microsoft, VMware, and Citrix such as MCP, MCSE, VCP, CCA, or CCEA (a definite plus).
• Minimum 6 years of related experience.
• Minimum 5 years of experience in Citrix Technologies.
• In-depth knowledge of various monitoring tools, including SysTrack.
• Good understanding of hands-on support of hardware, software, and OS layer of a Microsoft Windows environment, both physical and virtual, in a large enterprise environment.
• In-depth understanding of relational databases, SQL query language, PowerShell, Microsoft SQL Server administration, and other related Microsoft Business Intelligence technologies including Reporting Services, Integration Services, and Analysis Services.
• Knowledge of end-user computing and unified communication.
• Working knowledge of networking and VDI technologies (a plus).
• Solid grasp of large-scale end-user computing, applications, network architectures, monitoring, and fault management.
• Solid project management and leadership skills.
• Ability to learn new complex tools, methods, and processes quickly to become a subject matter expert.

A key member of the Architecture and Site Reliability team, the Citrix Engineer develops and automates Citrix infrastructure in AWS to improve reliability, scalability, and performance. Collaborating across security and compliance stakeholders, the Citrix Engineer advances FedRAMP, NIST 800-171, and CIS-aligned operations while managing costs and serving as on-call escalation for Citrix issues.

What You'll Do

• Innovate in collaboration with the architecture team to create and improve designs of Citrix offerings.
• Contribute to the implementation of AWS infrastructure needed to host Citrix solutions.
• Implement and document Citrix designs.
• Create operational guides including runbooks, processes, and procedures for effective management of the offering.
• Address issues arising in the Citrix environment in collaboration with the SRE and architecture team.
• Interface with vendors and support contacts on an ongoing basis.
• Ensure all Citrix operations meet security and compliance requirements, including FedRAMP, NIST 800-171, and CIS.
• Perform maintenance activities and serve as on-call escalation point for Citrix issues after hours.
• Interact with a range of technical and non-technical stakeholders and customers, both internal and external.

Qualifications & Experience

• Bachelor's degree in a technical field or equivalent work experience.
• 8 or more years of experience in an IT operations environment, with preference for internet application and service delivery environments.
• 6 or more years of experience with a wide range of Citrix technologies and solutions, including NetScaler/ADCs running in HA configurations (FIPS Version preferred).
• 3 or more years of experience with AWS technologies and managing Citrix on the AWS platform.
• Extensive experience with Windows Server and Active Directory.
• Extensive experience supporting delivery of applications from both Windows and Linux platforms.
• Some experience as an architect in addition to implementation and maintenance roles.

Information system quality depends on the Citrix Engineer, who develops moderately complex system logic through research, fact-finding, and review of flow charts and feasibility studies. Serving as liaison between system analysts, engineers, and programmers, the Citrix Engineer refines project limitations and standards while training end users through demos and documentation.

Day-to-Day Responsibilities

• Formulate system scope through research and fact-finding to develop or modify moderately complex information systems.
• Evaluate and implement changes to existing system logic, difficulties, and documentation.
• Review flow charts, models, procedures, and feasibility studies to design possible system solutions.
• Review technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.
• Collaborate with system analysts, engineers, and programmers to design systems and determine project limitations, capabilities, performance requirements, standards, and interfaces.
• Identify and document all system constraints, implications, and consequences of various proposed system changes.
• Educate end users on system designs and functionalities through creation of training materials and conducting demos.
• Evaluate the efficiency and effectiveness of application operations and troubleshoot problems.
• Ensure new and existing technologies and processes are documented and held to defined standards.

Skills & Qualifications

• Bachelor's degree (preferred).
• 3 or more years of experience required (5 or more years preferred).
• 5 or more years of experience working with Citrix products, with expertise in core technologies XenDesktop 7 and newer.
• Experience working with PVS, StoreFront, ADC Gateway, and ADM.
• Experience working with Citrix Cloud Group Policy and Citrix Policy.
• Experience working in both Published Applications and Virtual Desktops.
• Proficiency with VMware 6.7 and newer.
• Ability to automate through scripting.
• Experience leading projects as a technologist.
• Ability to communicate with both technical resources and key stakeholders.
• Large-scale deployment experience (a plus).

As the Citrix Engineer, this role develops enterprise solution deployment and monitoring across Citrix VDI and hypervisor platforms, including patch management and RMM tool stacks. Customer infrastructure teams rely on this work to maintain uptime, consistent backups, and redundancy strategies while advancing automation orchestration through Python scripting.

Scope of Work

• Serve as primary escalation point of contact and subject matter expert for Citrix VDI and hypervisors.
• Build out, deploy, manage, and monitor various enterprise solutions, including patch management along with various RMM tool stacks.
• Contribute to automation orchestration using scripting languages, ideally Python.
• Administer, maintain, and upgrade backup solutions and customer infrastructure on a regular schedule.
• Proactively assess the impact of future releases and communicate release notifications to customers.
• Implement, configure, test, and maintain operating systems, application software, and system management tools both internally and externally.
• Contribute to the administration of the IT Portal and oversee proper documentation.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement fixes.
• Maintain customer uptime, consistent backups, and redundancy strategies.
• Partner with vendors and other IT personnel for problem resolution.
• Provide incident response support when analysis confirms an actionable incident.
• Review and approve change controls.

Requirements

• Bachelor's degree (preferred) or equivalent relevant work experience.
• Citrix Certified Associate in Virtualization (CCA-V) (required, or attainable within 90 days of accepting position).
• Minimum 3 years of systems engineering experience.
• Minimum 2 years of systems engineering experience with Citrix and other hypervisors, including VMware and Nutanix.
• Proven working experience installing, configuring, and troubleshooting virtual-based environments.
• Experience with RMM tools and Python automation scripts, such as ConnectWise Automate and PowerShell.
• Intermediate virtual and cloud experience with Azure, VMware, and Nutanix (a plus).
• Enterprise-level experience with a strong focus on process and procedure.

Citrix Engineer oversees Senior-level operational and design engineering responsibilities within a Windows infrastructure environment, focusing on automation and DevOps across the Citrix perimeter. The work directly supports IT and business partners through diagnosis of complex application issues, weekly incident reviews, and technical mentoring across global projects and client deliverables.

Work Activities

• Serve as a Senior-level Citrix expert with both operational and design engineering responsibilities in a Windows infrastructure environment.
• Focus on automation and DevOps within the Citrix perimeter.
• Work closely with both IT and business partners to design and implement solutions supporting business needs.
• Diagnose and troubleshoot complex application connection and performance issues.
• Ensure all production changes are made in accordance with production lifecycle methodology and risk/change management guidelines.
• Engage in global projects and client deliverables.
• Review and write operational procedures, liaising with counterparts as needed.
• Escalate incidents to the appropriate level, including Control Towers and management when appropriate.
• Review incidents on a weekly basis to improve monitoring and reduce ticket volume.
• Administer and support Citrix infrastructure and provide L3 support for incident management.
• Provide support to application teams for management of their applications.
• Review capacity planning and maintain the Citrix Application Virtualization environment.
• Provide reports as per management and compliance team requests.
• Provide technical mentoring to other team members and actively participate in architecture reviews and strategic development activities.

Experience & Qualifications

• Several years of experience in IT operations and infrastructure services, with expertise in integrating and packaging applications in Citrix, supporting L3 Citrix incidents, VMware and VDI, Windows operating systems and related technologies (AD, DNS, NTP, DHCP, file system), and automation and scripting.
• Proficiency with Citrix technologies including NetScaler, XenApp, and XenDesktop.
• Proficiency with VMware and virtualization (VDI).
• Proficiency with Active Directory, DNS, PowerShell scripting, and Agile methodologies (a plus).
• Proficiency with automation and scripting tools including VBScript, CMD, and PowerShell.
• Exposure to other infrastructure areas including NAS Storage, Backup and Recovery, SQL Server, and SCCM.
• Basic understanding of project management.
• Excellent verbal and written communication skills.
• Deep technical troubleshooting and problem-solving skills.
• Ability to multi-task and manage operational and project-related responsibilities.

The Citrix Engineer coordinates design, installation, and support of production and non-production Citrix infrastructure, applications, and automation scripts across enterprise systems. Reporting to the infrastructure operations organization, the Citrix Engineer executes second- and third-level support, vendor management, and risk documentation to sustain 24x7x365 system availability.

Performance Expectations

• Design, install, configure, upgrade, and support network systems, creating and maintaining automation scripts.
• Provide second- and third-level support for troubleshooting user access, system availability, and performance issues with core infrastructure systems, including Cloud Services, Citrix, and other enterprise applications.
• Identify, review, and revise server administration processes and procedures to ensure optimal levels of support.
• Research, analyze, and recommend changes for future system growth using industry-standard monitoring and research tools.
• Recommend security management practices, including ongoing promotion of awareness of current threats, auditing of server logs, and other security management processes.
• Participate in business transformation and change management.
• Manage vendor relationships to ensure cost control and timely deliverables.
• Document and manage risks, issues, assumptions, and constraints impacting delivery efforts.
• Interact with technical teams to translate functional specifications into technology solutions.
• Manage servers and workstations with multiple operating systems, including provisioning, monitoring, governance, and upgrades.
• Provide 24x7x365 on-call support as necessary, including weekends and holidays.

Technical Qualifications

• Minimum 5 years of experience in technology solutions including network, administration, security essentials, desktop and server administration, and application configuration and development.
• Minimum 5 years of experience with XenApp and XenDesktop, with at least 2 years administering XenApp/XenDesktop 7.x.
• Minimum 5 years of experience with Windows Servers in an enterprise environment.
• Proven experience utilizing enterprise-level virtualization technologies such as VMware.
• Solid understanding and proven experience with tools such as Process Monitor, Performance Monitor, Event Viewer, and other server monitoring tools.
• Prior experience developing proposals for management with strong Agile project management and planning skills.
• Solid negotiation, delegation, and team-building skills.
• Ability to manage program-level activities by developing and executing against a strategic program charter.
• Process improvement skills with demonstrated ability to effectively troubleshoot and provide solutions.

Embedded within the global infrastructure operations team, the Citrix Engineer guides architecture, implementation, and support of a Citrix XenDesktop and XenApp environment spanning NetScaler, thin clients, and smart cards. Working closely with vendors and internal teams across geographical locations, the Citrix Engineer elevates monitoring, security patching, and cloud migration efforts to Azure and Citrix Cloud for high availability.

Core Responsibilities

• Responsible for the architecture, implementation, maintenance, and support of a Citrix XenDesktop and XenApp environment including NetScaler/Citrix ADC components, thin clients, and smartcards.
• Perform all aspects of maintenance management, incident troubleshooting, and support activities for a global Citrix infrastructure running XenApp, XenDesktop 6.x/7.x, NetScaler/Citrix ADC, Director, Web Interface, Delivery Controllers, Provisioning Services, and other features.
• Lead day-to-day operations for the Citrix infrastructure and provide incident troubleshooting and support for users in various geographical locations.
• Maintain and manage the Citrix-related Active Directory environment, focusing on GPO-driven policies, user/group management, and cross-domain functionality.
• Support planning and migration of the existing on-premises Citrix environment into a cloud-based infrastructure running in Azure and Citrix Cloud.
• Implement robust monitoring of the Citrix environment using tools such as Citrix ADC, Citrix Director, Citrix Command Center, Azure Monitor, and other system monitoring tools.
• Proactively monitor and maintain Citrix for configuration, capacity, stress, risk, and workload, and take necessary remediation steps to ensure high availability, performance, reliability, and resiliency.
• Perform system upgrades, configuration changes, security and OS patching, and other maintenance management activities.
• Interface with vendors and internal teams to ensure the environment conforms to the latest technical, architectural, and business requirements.
• Provide 1st, 2nd, and 3rd-level support for production environments, including 24x7 on-call support as required.

Position Requirements

• 8 or more years of IT experience with Windows Server and Citrix, including server administration, server virtualization, desktop and VDI/VDA administration, network, security essentials, and application configuration and deployment.
• 5 or more years of experience with Citrix XenApp/XenDesktop, with at least 2 years administering XenApp/XenDesktop 6.x and 7.x.
• Strong experience in deploying, maintaining, and managing Citrix infrastructure including Controllers, MCS, StoreFront, Director, NetScaler/Citrix ADC, License servers, PVS, CDC, and ShareFile.
• Experience in the upgrade and migration of XenApp applications and servers in a complex environment (experience with Citrix Cloud deployment and migration is highly desirable).
• Experience administering Active Directory group policies in a large enterprise environment of 1000 or more users.
• Knowledge of load balancing and high availability planning.
• Experience with troubleshooting common Microsoft protocols and supporting complex end-user environments.
• Experience with Microsoft SQL databases.
• Excellent written and verbal communication skills, including experience with technical documentation.

Reporting to IT systems leadership, the Citrix Engineer creates and maintains server services and application software supporting core organizational business systems. Partnering with programming and clinical application stakeholders, the Citrix Engineer guides troubleshooting of the complete Citrix virtualization stack while mentoring junior team members on enterprise print and security management.

Knowledge, Skills & Abilities

• Install, upgrade, and manage server services and application software.
• Provide high-level troubleshooting support for server services and application software.
• Proactively monitor and resolve problems with server services and applications.
• Support all aspects of web and server-based application servers.
• Install, upgrade, configure, patch, and support departmental applications.
• Evaluate and manage web server and server application outages.
• Create and modify databases as needed, and install and test scripts and systems.
• Advise and consult on programming problems.
• Conceptualize, design, and program complex systems and applications to enhance business processes.

Professional Experience

• Experience managing Microsoft IIS servers (a strong plus).
• In-depth knowledge of the complete Citrix virtualization stack, including installation, configuration, administration, troubleshooting, and the ability to teach troubleshooting techniques to junior team members.
• Knowledge of Microsoft Active Directory and Group Policy/Preferences.
• Knowledge of Microsoft Windows Printing and Enterprise Print Management with various printing functions within business and clinical applications.
• Knowledge of application packaging and software delivery through tools including Microsoft App-V, Liquidware, and Unidesk.
• Working knowledge of Symantec Endpoint Management (formerly Altiris) and Microsoft SCCM installation, configuration, administration, and troubleshooting.
• Working knowledge of Symantec Endpoint Protection installation, configuration, administration, and troubleshooting.
• Working knowledge of Microsoft BitLocker, Symantec Endpoint Encryption, and Apple FileVault installation, configuration, administration, and troubleshooting.
• Working knowledge of Two-Factor Authentication solutions, including RSA and Duo installation, configuration, administration, and troubleshooting.
• Cursory knowledge of Microsoft SQL Server installation, configuration, administration, and troubleshooting.
• Current knowledge and background in managing Microsoft servers in a complex heterogeneous environment.