CHIEF INFORMATION OFFICER JOB DESCRIPTION

Every organization that runs on technology eventually faces the same reckoning: systems that once enabled growth begin to constrain it. The Chief Information Officer is the executive who decides when to hold, when to modernize, and how to sequence the transition without disrupting the business. Sitting above the daily cadence of IT operations, the CIO owns the enterprise technology strategy and the governance model that keeps it funded, governed, and aligned to commercial objectives. In regulated or multi-site environments, managing cybersecurity posture alongside capital and operating budgets for a global function makes this one of the most consequential roles on the executive team.

As the Chief Information Officer, you will define and execute the enterprise-wide technology strategy, translating commercial priorities into an IT roadmap that reduces risk, enables growth, and drives measurable operational efficiency. You will lead a multi-functional technology organization spanning infrastructure, application development, cybersecurity, and digital transformation, reporting to the CEO, CFO, or COO depending on organizational structure.

Career Impact: Owning a global technology function at the CIO level builds the P&L fluency, board-level communication experience, and enterprise architecture credentials that define the most sought-after technology executives.

Business Impact: The decisions made in this role determine how quickly the organization can enter new markets, absorb acquisitions, and defend against cybersecurity threats, outcomes that show up directly in revenue, cost structure, and operational continuity.

Growth Opportunity: The scope of a multi-domain CIO role, spanning cloud transformation, RPA, data strategy, and security governance, accelerates the career trajectory toward board-level advisory positions or Group CIO mandates at larger enterprises.

• Define and maintain the multi-year enterprise technology roadmap, aligned to corporate strategy and approved capital budgets.
• Lead digital and cloud transformation programs, including migration from legacy architectures to modern platforms.
• Own enterprise cybersecurity governance, ensuring threat management frameworks meet regulatory and audit requirements.
• Oversee all IT operations including infrastructure, application delivery, network, and service management across global or multi-site environments.
• Partner with business unit leaders to translate commercial requirements into technology investment priorities and delivery roadmaps.
• Establish and manage vendor relationships, contract negotiations, and technology procurement to maximize value and reduce total cost of ownership.
• Direct IT financial management, including annual operating and capital budgets, forecasting, and cost optimization initiatives.
• Build, develop, and retain a high-performing technology organization through talent planning, succession, and leadership development.

• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent work experience.
• 15 or more years of progressive IT experience, with at least 8 years in senior IT leadership roles spanning multiple functional domains.
• Demonstrated experience developing and executing enterprise technology strategy in a complex, multi-site, or global operating environment.
• Proven track record leading large-scale transformation programs, including cloud migration, ERP implementation, or legacy modernization.
• Strong expertise in cybersecurity risk management, including compliance with regulatory frameworks applicable to the industry.
• Experience managing IT capital and operating budgets with accountability for cost optimization and return on investment.
• Demonstrated ability to communicate technology strategy to executive and board-level audiences, including risk and investment trade-offs.
• Track record of building and leading cross-functional technology teams through organizational change and competing priorities.

• Advanced degree (MBA or Master's in Computer Science, Information Systems, or related field) from an accredited institution.
• Certification in ITIL, PMP, TOGAF, CISSP, or equivalent IT governance or architecture framework.
• Experience leading IT integration activities in support of mergers, acquisitions, or carve-outs.
• Prior experience operating in a regulated industry environment such as financial services, healthcare, utilities, or distribution, with demonstrated knowledge of applicable compliance regimes.

• Technology roadmap delivery rate, measured as the percentage of planned initiatives completed on schedule and within budget.
• Cybersecurity incident response time and mean time to containment, reflecting the maturity of threat detection and response.
• IT operating cost as a percentage of revenue, tracked quarter-over-quarter to assess cost management against service levels.
• Application uptime and system availability percentage across mission-critical platforms, reflecting infrastructure reliability.
• Employee and business unit satisfaction score with IT services, measured through periodic NPS or CSAT surveys administered to internal stakeholders.
• Typical tools: ERP platforms (commonly SAP or Oracle); ITSM systems (commonly ServiceNow); cloud infrastructure (commonly AWS, Azure, or GCP).

• Base Salary Range: $250,000 to $400,000 annually, varying by company size and scope
• Bonus: Annual performance bonus typically 20% to 40% of base salary
• Equity: Stock options or RSUs common at publicly traded or late-stage private companies
• Health Benefits: Comprehensive medical, dental, and vision coverage for employee and dependents
• PTO: Typically 20 to 25 days annually, plus company holidays
• Common Perks: Executive leadership development programs, technology conference attendance, relocation assistance

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Successful completion of a background check is required as a condition of employment. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law. Candidates requiring a reasonable accommodation to participate in the application or interview process are encouraged to submit their request in writing. Candidates must be authorized to work in the United States.

The Chief Information Officer shapes systemwide information technology strategy across 23 campuses, owning the alignment of shared services, data integration, and security priorities with the Chancellor's direction. Working in partnership with campus CIOs and the EVC for Student and Academic Affairs, this role builds a collaborative IT community that enables student success and institutional responsiveness to financial and technological change.

Key Responsibilities

• Establish systemwide information technology vision, goals, policy, and direction.
• Lead and promote a culture of responsiveness and collaboration.
• Ensure the ITS unit is constantly striving to provide the highest quality service and solutions to each campus.
• Set an example and build a culture of professionalism, transparency, and accountability.
• Support and promote ITS staff efficiency while seeking to understand and satisfy the diverse needs of users.
• Be an open and articulate communicator with the university community and a metrics-driven organizational leader.
• Recruit and retain a diverse staff and cultivate an environment of inclusiveness across various departments and units.
• Foster a culture across all units and in interactions with campuses that reflects a focus on excellence for all students.
• Engage with partners across campuses to leverage efficiencies.
• Communicate and work with leaders from all campuses to determine how the system office can help and how each campus can help each other.
• Work with system and campus representatives and serve as a key leader in the successful execution of the Common Human Resources System project.
• Foster a shared sense of purpose and vision across the ITS unit and support, mentor, and provide mature and even-handed leadership to staff members.
• Facilitate pilot projects and structure opportunities for campuses to develop new approaches to meeting shared needs.
• Structure effective vendor relationships with technology providers and seek ways to maximize collective buying power.
• Modernize processes and technologies that support administrative operations.

Required Qualifications

• Bachelor's degree or equivalent work experience in a technology leadership position.
• Senior-level IT managerial experience in a higher education setting with a perspective on innovative ways technologies can support learning and contribute to student success.
• Experience developing, leading, communicating, and executing large-scale organizational change management strategy.
• Experience leveraging institutional and systemwide data in ways that can easily be made available to campus users.
• Significant experience in strategic planning and project management with the ability to develop, design, implement, and evaluate programs and processes.
• Demonstrated experience advancing initiatives focused on promoting diversity, equity, inclusion, and accessibility in the student and employee experience.
• Experience structuring effective vendor relationships with technology providers and maximizing collective buying power.
• Advanced understanding of the decision-making processes and structure of large, complex, multi-campus educational institutions.
• Demonstrated understanding of a broad scope of technology services including information security, data and analytics, infrastructure, and ERP.
• Ability to introduce fresh and innovative ideas and lead discussions to identify opportunities for shared services and how technology can effectively enable services and goals of an organization.
• Demonstrated ability to work effectively and collaboratively with students, faculty, staff, senior administrators, and local communities.
• Excellent critical thinking, writing, speaking, interpersonal, and intercultural communication skills.
• Adept in building collaborative relationships and leading by influence.

Embedded within the global Technology function, the Chief Information Officer delivers strategic direction across Platform Technology, Architecture and Development, Infrastructure Engineering, and Corporate IT Applications and Networks. Working closely with Operations and Commercial teams, this role builds competitive advantage through digital and cloud platform transformation, automation, and enterprise-wide technology rationalization.

Core Functions

• Direct the strategic business process, automation, and digital and cloud platform technology direction, development, and future growth, and monitor changes or advancements in these technology areas to discover ways to gain competitive advantage.
• Analyze the costs, value, and risks of information technology to advise management and suggest actions.
• Identify, compare, select, and implement technology solutions to meet current and future digital, cloud, automation, and back office technology needs.
• Determine long-term business system needs and any hardware, software, or other technology acquisitions needed to accomplish business objectives.
• Work closely with other parts of the organization to define and deliver technology needed to support new products and enhancements.
• Use stakeholder feedback to inform necessary improvements and adjustments to technology.
• Design and customize technological systems and platforms to improve customer experience.
• Supervise critical IT, digital, and cloud systems performance and results to ensure functionality, efficiency, and value.
• Monitor KPIs and IT budgets to assess technological performance.
• Assist in evaluating digital and back-office automation technologies, processes, and methods to ensure alignment with best practices in technology infrastructure, information security, and system operations.
• Provide strong, collaborative IT and digital platform leadership and make IT a strategic partner valued as a resource across the company.
• Drive best-of-breed CLM and CRM tools across the global business to drive business efficiency, operational excellence, and improve customer service delivery experience.
• Work with industry bodies and organizations in the OSS/BSS and Cloud Automation areas to bring the company into alignment with best practices across IT, Telecom, and web and OTT application and service delivery.
• Collaborate across teams to rationalize, choose, and implement CMDB, ITAM, and ITSM systems to drive automation in asset management.

Qualifications & Experience

• Bachelor's degree in Computer Science, Engineering, or a related field.
• At least 15 years of related professional experience.
• 10 or more years of IT management and strategic experience.
• Previous experience transforming enterprise services and systems architectures, driving automation and rapid service delivery for the enterprise.
• Experience working with and implementing IT and Telecom Industry OSS/BSS systems.
• In-depth knowledge of web and mobile systems architecture, design, and development.
• In-depth knowledge and experience creating and deploying digital platforms and cloud-based technologies.
• Knowledge of Information Technology disciplines, including large-scale project management, Agile development, enterprise and data architecture, strategic planning, system development, software acquisition, computer operations management, client support services, end user computing, contract management, and asset management.
• Understanding of Cloud and Virtualization Orchestration Systems, VMware vCenter and associated tool sets, OpenStack, RHEL, ETSI NFV framework and implementations, and Netconf/YANG Model implementations.
• Understanding of SDN implementation basics, including ETSI NFV, CP/DP separation, SDN controllers and controller protocols, OpenFlow, Netconf/Yang model implementations, and ETSI NFV framework and implementations.
• Understanding of modern programming and scripting languages impacting automation of cloud infrastructure, including Java, C/C++, JSON, Node.js, JavaScript, Ruby, Pearl, and Python.
• Knowledge of technological trends to build strategy.
• Demonstrated ability to build strong relationships between Operations, Commercial teams, core functional departments, and the IT organization.
• Excellent leadership, interpersonal, communication, writing, and presentation skills.

Reporting to Senate and House of Representatives leadership, the Chief Information Officer plans, organizes, and directs technology architecture, infrastructure, and IT operations for the Office of Legislative Information Technology Services. Partnering with legislative leadership and customer entities, this role drives business process transformation and ensures cost-effective delivery of data center, application, network, and customer support services.

Primary Duties

• Serve as the Chief Information Officer for the Office of Legislative Information Technology Services.
• Lead in the development of technology architecture, infrastructure planning, engineering, and deployment.
• Provide leadership in planning and managing the provision of IT products and services.
• Integrate IT systems and services across the legislative landscape.
• Oversee the planning and delivery of IT operations and product support, system and database administration, network operations, desktop support, and customer services.
• Identify and implement best practices for optimizing infrastructure and operations costs, improving system performance, and ensuring service-level requirements are met.
• Promote a customer service mentality at all levels of the organization.
• Direct the strategic and tactical goals, policies, and procedures for OLITS.
• Ensure appropriate allocation of resources for the office.
• Perform budget analysis and produce budget recommendations.
• Develop and maintain a plan that provides for the succession of critical resources to maintain the continuity of services.
• Establish and measure key performance metrics for organizational effectiveness.
• Consult with customer entities to gather information and determine requirements for business process transformation, including the implementation of modern, comprehensive management information systems.
• Review operations to identify problem areas, opportunities for business process transformation, and specific information requirements.
• Lead the administrative and technical work of project teams in systems planning, information needs assessments, systems analysis, and reviewing approaches and methods.
• Manage the selection, development, performance, and retention of OLITS employees.
• Direct the development of technical documentation to ensure implementation, operation, and management of information systems.

Skills & Qualifications

• Bachelor's degree in a related field.
• Experience with server-side technologies such as Microsoft Windows Server, Exchange, and Active Directory.
• Experience with infrastructure planning and operations, design, deployment, and system life cycle management.
• Knowledge of the principles and practices of supervision and management.
• Broad knowledge of current and emerging technologies and their strategic application to business needs.
• Knowledge of concepts, disciplines, and technologies associated with leading the operations of a data center, relational database management systems, and open-source platforms.
• Knowledge of agile development methodologies.
• Knowledge of the principles, practices, and techniques of computer programming and systems design.
• Knowledge of the budgetary process and fiscal control procedures.
• Ability to cost-effectively manage budget.
• Ability to lead people and prioritize workload.
• Ability to think logically, solve problems, and work independently.
• Ability to evaluate and resolve customer problems.
• Ability to direct feasibility and cost-analysis studies.
• Ability to plan, organize, and direct program activities.
• Ability to communicate technical information verbally and in writing and conduct meetings and presentations.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply rules, regulations, policies, and procedures.

Sitting at the intersection of technology leadership and banking operations, the Chief Information Officer leads IT infrastructure, systems management, and departmental staff to meet the major business functions of the Bank. Operating across business units, vendor relationships, and compliance functions, this role ensures technology change management, data integrity, and system security advance the Bank's core goals.

Duties

• Execute and oversee information technology and system management to meet the needs of major business functions.
• Oversee IT infrastructure and systems including email, phone, document management, hardware configuration, network security, and business application systems.
• Establish and review the business system and IT framework, infrastructure, policies, and procedures, and ensure necessary controls to satisfy internal and external audit requirements.
• Manage and develop staff within the IT department.
• Manage department activities to ensure compliance with policies, procedures, and governing laws and regulations.
• Act as a technology change leader, evaluating, testing, implementing, and customizing new releases and program enhancements.
• Liaise with business unit leaders and vendors to ensure business user requirements are fully implemented and system quality is maintained.
• Analyze complex business needs to design appropriate technical solutions and improve automation and efficiency of business processes.
• Provide exception reports, documentation, and end-user support for business applications, including troubleshooting and issue resolution.
• Oversee all technology operations, including systems and network administration and enterprise application administration.
• Manage implementation of sustainable, innovative IT and digital projects, including schedules, budgets, resources, and change management.
• Maintain and evolve existing IT infrastructure to a very high standard.
• Maintain backup and disaster recovery plans for all technological infrastructure, monitor, and ensure a high level of IT security and data integrity.
• Analyze data, run reports, and serve as primary data authority relating to operations and KPIs.
• Support technology needs of all departments, ensure efficiency and productivity of staff, and find creative ways for technology to enhance internal workflows.

Experience & Qualifications

• Bachelor's degree in MIS, Computer Science, or a related field is preferred.
• Master's degree in related fields is a plus.
• Certificates in Cisco and Microsoft systems are desired.
• 10 or more years of relevant information technology development and system administration experience, with a banking environment recommended.
• 10 or more years of supervisory or managerial experience is preferred.
• Extensive experience in addressing corporate-level, external-facing strategic issues.
• Strong technical background in systems, networking, and banking systems.
• Knowledge of contemporary hardware, software, and network architectures.
• Understanding of banking regulations and compliance requirements.
• High level of integrity and sound judgment regarding issues of security, privacy, and complex situations.
• Proven ability to scope, plan, and execute project-based research and analysis.
• Good verbal and written communication skills and project management skills.

A key member of the executive team, the Chief Information Officer develops, plans, and implements an information technology strategy that meets the company's healthcare business needs, delivering optimal return on investment and security. Collaborating across the executive team and with the Chief Digital Officer, this role leads IT infrastructure, budget oversight, and cybersecurity to ensure the company advances with technology and manages information effectively.

Technical Responsibilities

• Work closely with the Chief Digital Officer to implement the digital healthcare strategy.
• Work collaboratively with the Projects Management Office and IT forum to ensure the long-range IT road map is prosecuted and maintained.
• Collaborate with members of the executive team to identify ways IT can assist the company in achieving business and financial goals.
• Identify new IT developments and technologies and anticipate resulting organisational modifications.
• Ensure that the IT and network infrastructure adequately supports the company's computing, data processing, and communication needs.
• Develop and implement the IT budget.
• Communicate goals, projects, and timelines of the company to the department, with plans to execute those goals within the department.
• Establish long-term IT needs and plans and develop strategies for acquiring software and hardware necessary to meet those needs.
• Assist as top-level contact for end users in determining IT requirements and solutions.
• Ensure compliance with government regulations that apply to systems and operations.
• Ensure the company's data remains secure by keeping up to date on the latest cybersecurity threats and finding ways to guard against them on an organisation-wide scale.
• Coach members of the IT team so everyone stays aligned across the company.
• Review vendor proposals and make decisions based on price, offering, and fit within the organisation.
• Oversee the development and testing of new programmes developed specifically for the company.

Education & Experience

• Master's degree in Business Administration, Computer Science, or Information Technology.
• In-depth knowledge of SAP, ideally including SAP migration from R3 to S/4 Hana.
• Experience in managing technology infrastructure for decentralised organisations.
• Experience in strategic technology planning and execution, as well as policy development and maintenance.
• Experience implementing integration platforms and managing communication and information platforms.
• Ability to develop an enterprise applications strategy and experience implementing enterprise cloud applications.
• Ability to effectively drive people, process, and technology change in a dynamic and complex operating environment, with strong influencing and negotiation skills.
• Strong business acumen, including domain-specific knowledge of the company and its business units.
• Ability to act as a strategic business partner to executives and internal stakeholders.
• Ability to build senior relationships and influence, facilitate, and coordinate across global operations.
• Project management experience and strong organisational skills.
• Highly analytical mindset and excellent problem-solving skills.
• Excellent written and verbal communication skills, including the ability to explain digital concepts to business leaders and business concepts to technologists.

Reliable, scalable IT infrastructure and agile client-facing operations within a professional services environment depend on the Chief Information Officer, who leads the technology roadmap, budget management, cybersecurity, and organizational change management across a complex IT business function. Based within a high-performing culture with competing priorities, this role delivers strategic planning, process re-engineering, and legacy systems transformation that empower client-facing staff to operate efficiently.

Key Deliverables

• Develop and maintain a technology roadmap of the vision and path forward for a business-enabling IT infrastructure and architecture.
• Establish and manage a budget that reflects the execution of the defined technology roadmap and the ongoing operations of the IT function.
• Establish, measure, and report on objectives and strategies for the IT function.
• Provide regular updates to the Technology Steering Committee on current and planned projects, initiatives, and key operational metrics and issues.
• Present planned changes to the Change Advisory Board so that risks and associated mitigation steps of changes are documented and considered during execution.
• Maintain an understanding of the critical role industry-specific solutions play in client service delivery and identify and execute creative solutions to allow the firm to move forward with new technology.
• Effectively collaborate, influence, and gain the confidence of firm leadership teams while leading with a customer service mindset to build consensus in a partnership business model.
• Research, analyze, and understand current industry issues and emerging technology solutions.
• Maintain overall responsibility and accountability for the people, processes, data security, and technology that make up IT infrastructure, applications, and cybersecurity.
• Ensure that the technology infrastructure is reliable, maintainable, scalable, and secure.
• Perform management responsibilities, including performance reviews, task delegation, project scheduling, management of financials, coaching and mentoring of staff, and quality review.
• Promptly identify and resolve problems or issues and provide timely communications regarding status.
• Identify and act upon opportunities for improvement resulting from technical problems and issues experienced by users.
• Communicate verbally and in writing with internal stakeholders of all levels to accomplish objectives.

Background & Experience

• Bachelor's degree in Information Technology, MIS, Business Administration, or a related field.
• Certifications such as CPA, CIA, PMP, Six Sigma, or CISSP are a plus.
• 15 or more years of total experience within a professional or business-to-business services environment.
• 10 or more years of demonstrated experience building or leading a complex IT business function within a high-performing culture with competing priorities.
• Demonstrated experience in IT strategic planning, organization design, leadership, development, and operational management.
• Expertise in major change management, including process re-engineering and complex legacy systems transformation.
• Expertise in budget planning and financial management of IT.
• Knowledge of regulatory controls and compliance related to accounting firms.
• Experience with meeting commercial and public sector cybersecurity requirements.
• Previous client service and revenue management experience is a strong plus.
• Ability to drive organizational change within and beyond IT functions.
• Experience empowering client-facing staff to be more effective and operate with agility.
• Excellent verbal and written communication skills, particularly in report writing and preparing presentations for executive leaders, and the ability to explain technology to business leaders.

As the Chief Information Officer, this role leads IT strategic planning, infrastructure modernization, and continuous improvement across a large, multi-site organization to achieve enterprise business goals. The corporate IT function relies on this work to deliver service excellence, governance, and innovation in partnership with Council, senior leadership, and external stakeholders.

Scope of Work

• Lead the evolution and implementation of the Corporate Information Technology Strategic Plan and innovative information technology solutions to support goals and objectives.
• Provide forward-thinking direction and innovative insight regarding state-of-the-art use of technology, information, and knowledge management strategies to address technology opportunities, issues, or challenges.
• Ensure cost-effective delivery of innovative IT services to meet business needs and respond with agility to changing corporate priorities, using influence and negotiation skills to create synergies across the organization.
• Lead IT strategic planning to achieve enterprise business goals by fostering innovation, modernization, and prioritizing IT initiatives.
• Play a key leadership role in the modernization and optimization of IT processes, information technology systems, and infrastructure, with a goal of service excellence and quality service delivery.
• Lead the development and support of system and hardware life-cycle management based on industry standards and best practices to ensure maximum value and productivity.
• Lead and manage information technology acquisition through appropriate procurement processes, including contract management and negotiations.
• Establish measurement processes using strategic performance metrics and targets to improve efficiency, evaluate systems utilization and effectiveness, identify training needs, and ensure value for money.
• Provide guidance and approval for the development of information technology policies and procedures about hardware and software functionality, standards, security system integration, and enterprise application development.
• Continuously evaluate new approaches by applying a continuous improvement mindset and Lean methodology.
• Demonstrate exceptional customer service and communication skills in effectively guiding staff, senior leadership, and members of Council on information technology matters.

Qualifications & Experience

• University degree in Computer Science, Computer Engineering, Business Administration, or a related discipline.
• Information Technology Infrastructure Library (ITIL) certification is preferred.
• Project Management Professional (PMP) certification is an asset.
• 10 or more years of senior management experience in a client-centric, fast-paced, large complex systems environment for a multi-site organization.
• Minimum of 15 years of experience with systems design and networking in a government or corporate environment.
• Minimum of 5 years of technology solution consulting experience in a government or diversified business environment.
• Knowledge of the entire IT lifecycle of all technology solutions and infrastructure, including COTS and custom applications delivery, infrastructure management, cybersecurity, cloud operations, and governance best practices.
• Demonstrated experience providing strategic advice and recommendations on new innovative technology solutions.
• Advanced systems thinking, conceptual, and problem-solving abilities to identify and analyze issues and risks, develop solutions, and influence decision-making.
• Proven record as a strong, collaborative relationship builder with internal and external stakeholders.
• Demonstrated ability in managing and leading effective change management with the capability to effectively lead, mentor, build, and motivate teams.
• Superior customer service skills with the ability to communicate effectively and tactfully with a broad range of senior management personnel, elected officials, staff, external agencies, vendors, and other levels of government.
• Advanced skills and experience using PC equipment and related software applications.

Chief Information Officer oversees the APAC technology organization, managing application delivery, infrastructure strategy, RPA Center of Excellence, and the India extension team to advance productivity and process standardization. Success in the position means influencing portfolio heads, business stakeholders, and regional agency offices to globalize IT services and ensure bot utilization and transformation initiatives deliver measurable return on investment.

Strategic Responsibilities

• Establish technology requirements and develop strategies for acquiring software and hardware necessary to meet business needs, while aligning to the global strategy, standards, and policies set by Head Office.
• Implement effective governance to communicate goals, projects, and timelines, and develop and implement the IT budget.
• Manage the PMO function and demand management process for the business.
• Collaborate with the management team and business leaders to identify ways IT can assist in achieving business and financial goals and deliver value to the business with technology.
• Identify new information system developments and technologies and anticipate resulting organizational modifications.
• Support business in digital transformation initiatives, evaluation of potential tools or solutions, and lead in proof of concept or value proposition activities.
• Drive the transformation and automation journey to achieve productivity gains and process standardization, using tools and solutions cost-effectively and securely.
• Drive and deliver continuous improvement initiatives agreed with business stakeholders and ensure solutions deliver business value.
• Organize and manage a team responsible for ensuring high availability and performance of applications.
• Uphold quality of service for all IT deliveries and maintain system stability.
• Define, prioritize, and deliver application evolutions in accordance with agreed timelines and budget.
• Define the medium- and long-term strategy and objectives for the infrastructure in support of overall IT goals and strategic plans.
• Manage the utilization and monitoring of bots deployed globally, ensuring stable running and return on investment.
• Design and manage the IT organization to support the long-term IT strategy, ensuring effectiveness and consistency across different locations.
• Manage the APAC Digital factory, ensuring the skill set of the team stays relevant with the latest technology and business needs.
• Promote globalization of IT services in the region and maintain close engagement with relevant portfolio heads and business stakeholders.
• Manage the IT team in India, which is an extension team, ensuring performance and execution of roles aligned with or exceeding expectations.
• Develop a strong RPA CoE that can deliver RPA solutions in accordance with expected business values and within budget and timeline.

Requirements

• Bachelor's degree in Computing or Information Systems.
• Minimum 15 years of experience in technology with increasing responsibility and growth.
• Experience in leading automation and transformation initiatives.
• Experience in consulting, influencing, and negotiation skills, with the ability to ensure strategic alignment with multiple parties.
• Proven ability to drive toward a goal and manage work streams with cross-functional and global teams.
• Strategic thinking, problem-solving skills, and experience in project management.
• Good budget management and organizational skills.
• Excellent business acumen and advanced financial skills.
• Strong collaboration and relationship skills.
• Excellent communication and presentation skills to senior management.
• Ability to manage complex processes concurrently.
• Good attitude and resilience with the ability to adapt to change.

The Chief Information Officer produces an Agile operating model and leads cloud strategy, application modernization, and data platform refresh to deliver world-class customer experiences within the insurance sector. Serving as the enterprise technology leader, this role advances security credentials, manages all data and technology risks, and enables decommissioning of legacy estates in close collaboration with the Chief Security Officer and Group entities.

Core Responsibilities

• Manage ongoing production stability and maintain and improve service levels and performance.
• Maintain technology currency and reduce technical debt by monitoring and refreshing the infrastructure, data platforms, assets, and systems landscape.
• Implement the cloud strategy to deliver improved application performance, flexibility, and cost savings.
• Implement necessary technology security improvements to enhance security credentials and meet Group Security standards, working in close collaboration with the Chief Security Officer.
• Implement industry-standard environments and tooling to modernize application development capabilities.
• Attract the best talent to an inclusive and diverse team and maintain suitable onshore and offshore and internal and external ratios.
• Manage all data and technology risks, including resilience and meeting Group Security standards.
• Adopt Group products to create economies of scale and enable closer collaboration with other entities.
• Deliver world-class customer experiences, making it simple and efficient for customers to partner with the organization.
• Enable the modernization and decommissioning of legacy data and application estates.
• Establish an Agile operating model to dynamically shift focus from projects to products and lead implementation of Agile at Scale.

Skills & Qualifications

• Extensive business acumen and understanding, preferably in the insurance sector.
• Industry knowledge of the insurance sector, including Financial Services markets, customers, and technologies.
• Authentic leadership, demonstrating managerial bravery, the ability to coach, train, set expectations, evaluate, and hold people accountable.
• Strategic thinking and planning skills.
• A deep understanding of modern architectural and engineering practices, with a particular focus on security.
• A track record of implementing transformational initiatives within the organization based on technology.
• Solid track record of addressing customer and architectural needs through innovative use of technology.
• Broad knowledge of a range of technologies and a keen interest in emerging technology.
• Effective problem-solving skills, including the ability to analyze problems and develop actionable and appropriate plans quickly.
• Excellent ability to communicate with all stakeholders.

Embedded within an early-stage online learning platform's Engineering organization, the Chief Information Officer develops the full engineering strategy, overseeing feature delivery through sprints, code review, thorough testing, and iterative development cycles while driving growth toward a team of 50 to 100 engineers. Working closely with Product and Design specialists, this role advances scalable microservices architecture, cloud platform design, and technical debt management to build products that transform users' learning experiences.

Operational Focus

• Lead the entire Engineering team, ensuring excellence and high-velocity delivery of product features.
• Collaborate with Product and Design specialists to plan, prioritize, and design product features and oversee the entire development cycle.
• Oversee the engineering team, driving feature requirements to implementations via sprints, tight deadlines, and iterations.
• Support the team in producing the best systems designs, thorough testing, code review, and considered technical debt management.
• Participate in daily product discussions on prioritization of products and features and how to build them the right way.
• Constantly think about how to improve user experience and make the system scalable.

Professional Experience

• Experience leading and growing teams in an early- to mid-stage start-up, driving growth to at least 50 to 100 engineers.
• Experience successfully contributing to the hiring, inspiration, and career-nurturing of an engineering team.
• Deep experience and a clear passion for full-stack development and designing scalable microservices.
• A track record of success in designing and implementing cloud platforms and delivering infrastructures fit for the needs of different stages of growth in a start-up.
• High-level expertise in integration, particularly with other platforms and products.
• Exceptional communication skills.
• Proven capabilities as a strategic problem solver with the gravitas to inspire and lead.
• Sharp sense of what the engineering team needs in the short and long term and the ability to make strategic decisions to recruit, hire, and manage top talent.
• Unrelenting attention to detail and commitment to thorough testing before shipping.
• Obsession with continuous improvement of products, features, and coding practices.

Reporting to senior management, the Chief Information Officer oversees a large technology division spanning application delivery, infrastructure, cybersecurity, and large-scale firmwide programs within a FinTech or Financial Services organization. Partnering with key stakeholders to drive project buy-in and regulatory compliance, this role advances long-term technology roadmaps and enterprise-grade application delivery that support major business development.

Accountabilities

• Understand organizational needs and long-term vision.
• Manage a large technology division composed of application, infrastructure, and security.
• Manage the application technology team to ensure application delivery standards, availability, and support.
• Identify the latest technology and developments to help the organization develop new digital initiatives.
• Engage with senior management and various stakeholders to drive and obtain project buy-in and acquire necessary resources to complete projects.
• Manage overall IT budget and resources.
• Manage and maintain IT strategy and policies to achieve high safety and efficiency and comply with regulatory requirements.
• Maintain infrastructure availability and stability, including Data Centers, DR sites, BCP, and contingency drills.
• Manage a large-sized technology team, with appropriate human resources planning, training, and review.
• Manage large-scale firmwide programs that could impact major business development.

Minimum Qualifications

• 10 or more years of experience in software development and architecture roles.
• Experience in establishing recognizable technologies and industry standards.
• Successful track record and experience at scaling growth-stage start-ups, preferably within FinTech or Financial Services.
• In-depth understanding across all technology areas including software development, database design and modelling, network, cybersecurity, information technology, and technology management.
• Understanding of financial IT compliance.
• Proven and successful track record in building large-scale enterprise-grade applications and delivering in various SDLC methodologies, including Agile, Scrum, Waterfall, and Kanban.
• Ability to strategically lead and develop long-term technology roadmaps.
• Ability to drive execution of technology roadmaps across research and analysis, budget planning, and vendor management.
• Broad understanding and curiosity of the latest technologies such as AI and machine learning.
• Excellent communication skills, leadership, and organizational abilities.

Sitting at the intersection of technology strategy and supply chain operations, the Chief Information Officer refines the organization's long-term IT direction, directing cybersecurity, system risk mitigation, and technology acquisition across a multi-site, multi-state retail, franchised distribution, or logistics environment. Operating across the executive team, IT management, external legal resources, and vendor relationships, this role advances data security standards and performance metrics that control costs and maintain operational compliance.

Role Responsibilities

• Establish the organization's long-term technology system needs and manage the software and hardware acquisitions needed to accomplish ongoing business objectives.
• Identify and evaluate the benefits and implementation of emerging technology such as artificial intelligence to support operational efficiency and effective IT-related practices and supply chain operations.
• Manage the technical aspects of high-priority IT-related projects and orient the organization to trends in the information technology industry.
• Establish and maintain appropriate systems for secure data storage and information management, including comprehensive back-up procedures, cloud management, and warehouse management systems.
• In collaboration with the executive team, establish and direct the strategic long-term goals, policies, and procedures for the IT department.
• Manage multiple large-scale information management and communications systems and projects, including voice, data, and information security.
• Review all IT-related acquisition and maintenance contracts and agreements, soliciting involvement of other department heads and external legal resources as appropriate.
• Develop and monitor the approved annual operating and capital budgets for the IT department.
• Develop, review, and maintain corporate IT policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation, and operation of IT systems.
• Provide strategic direction and establish and monitor the achievement of performance objectives of the IT team.
• Foster and develop positive working relationships with business partners, external vendors, and contractors.

Education & Experience

• Bachelor's degree in Computer Science or Business Administration required.
• Master's degree in Information Systems or MBA desired.
• 15 or more years of proven expertise in both business and technical facets, preferably within a multi-site, multi-state, multi-functional retail, franchised distribution, or logistics environment.
• 3 or more years of experience in senior IT leadership roles with prior success at driving business strategy to achieve results.
• Extensive experience with cybersecurity and IT system risk mitigation.
• Demonstrated knowledge of and experience working within Data Security Standards and Information Security guidelines.
• Familiarity with PCI standards is preferred.
• In-depth and complete knowledge of the design, management, and operation of various IT systems.
• Demonstrated ability to develop efficient planning methodologies and effective utilization of resources to achieve high-value results.
• Outstanding verbal and written communication skills and strong presentation skills.
• Excellent vendor management, influencing, and negotiating skills.
• Demonstrated ability to work collaboratively with the executive team and IT management team.
• Strong ethic of accountability to drive results.
• Strategic visionary with sound technical skills, analytical ability, good judgment, and strong operational focus.
• Strong attention to detail, clear understanding of performance metrics, financial measurements, and how to impact overall cost controls.
• Ability to adapt to rapidly changing situations and priorities and adjust to new demands.
• Display willingness to make decisions, exhibit sound and accurate judgment, and make timely decisions.

A key member of the senior leadership team, the Chief Information Officer develops the IT investment portfolio and a combined business and IT road map that reduces total cost of ownership and accelerates time to market within a complex, matrixed financial services organization. Collaborating across the Architecture function, Operations, Technology, Data, and Analytics leaders, this role oversees a high-performing IT staff of 500 or more.

Day-to-Day Responsibilities

• Develop the technology plan in support of key business objectives and with consideration of external trends and competitive advances, including innovation strategies in digital, robotics, and artificial intelligence.
• Understand the evolving distribution and exchange space and deliver solutions with strong customer and business value.
• Define and deploy transformational IT capabilities while maintaining service levels.
• Attract, develop, and retain a high-performing IT staff.
• Influence and implement change strategies to transform end-to-end execution of IT investment projects to reduce cost, improve quality, and accelerate time to market, leveraging DevOps and maturing Agile practices.
• Proactively identify opportunities across the enterprise to reduce total cost of ownership of IT applications.
• Work in concert with the broader Operations, Technology, Data, and Analytics organization to drive efficiencies and deliver innovative solutions.
• Provide technology vision and leadership and foster a culture of empowerment and accountability.
• Drive execution and management of the IT investment portfolio with senior business leadership.
• Drive and manage continuous improvement for IT delivery, maintenance, and production support.
• Effectively partner with the Architecture organization and other IT leaders to ensure communication and collaboration across a diverse business and IT community.
• Build relationships that enable shared solutions across the enterprise.
• Deliver a combined business and IT road map to support business and IT strategy for increased business capabilities, improved IT operational stability, reduced total cost of ownership, and reduced time and cost of delivery.

Knowledge Skills & Abilities

• Master's degree preferred.
• Bachelor's degree required in a related field.
• 15 or more years in a leadership role, including experience directing a team and setting priorities and plans to meet business goals and objectives.
• 3 or more years of line of business CIO experience for a financial services company.
• Employee Benefits insurance experience is particularly attractive.
• Experience managing teams of 500 or more IT staff and building teams within an Agile environment.
• Experience setting technology direction with a proven track record delivering large-scale IT solutions within a complex and highly matrixed environment.
• Technical knowledge and aptitude in application development and technology delivery.
• Exceptional critical thinking and problem-solving skills.
• Solid planning and organization skills, including the ability to establish priorities, anticipate problems, determine completion dates, and manage time effectively.
• Excellent oral and written communication skills.
• Ability to influence diverse teams and build strong business relationships.

Continuity of critical business functions and enterprise-wide protection from cyber threats depend on the Chief Information Officer, who advances a strategic technology vision through governance, cybersecurity, disaster recovery, infrastructure strategy, and ERP support across the organization. Serving as the enterprise technology leader and reporting to executive leadership, this role directs Information Technology capital and expense budgets and delivers compliance with the corporate strategic plan.

Job Functions

• Create and execute a clear strategic vision that leads and drives the accomplishment of business objectives through the application of technology and automation.
• Plan, define, direct, and lead the execution of information systems and data strategy, as well as manage the day-to-day operations of governance, innovation, security, compliance, operations, infrastructure, applications, data, and user support functions.
• Ensure staff, policies, processes, practices, and technologies proactively protect and defend the enterprise from cyber threats and prevent the occurrence and recurrence of cybersecurity incidents.
• Direct Information Technology's Disaster Recovery and Business Continuity to ensure continuity of critical business functions and minimize information loss in the event of disasters or disruptions.
• Identify changes for the department's technology and develop an overall strategy to meet needs and goals, and recommend systems software and hardware necessary for successful integration.
• Implement an annual Information Technology strategic plan consistent with the corporate strategic plan.
• Direct the development and administration of Information Technology capital and expense budgets and maintain control procedures necessary to ensure compliance.
• Develop procedures for control of all business systems and provide systems and data backup, recovery, and risk management support.

Required Qualifications

• Bachelor's degree required in Computer Science or a related field.
• MBA or Master's degree in Computer Science is strongly preferred.
• Project Management Professional (PMP) certification is a plus.
• Ten or more years in a leadership position managing managers.
• Fifteen or more years of career experience in technology, including IT, networking, project management, or vendor management, or an equivalent combination of education and experience.
• Five or more years of experience in Cybersecurity or IT Engineering.
• Experience with continuous improvement methodologies, such as Lean or Six Sigma, is a plus.
• Solid knowledge and experience leading a team of IT developers in support of enterprise business applications, including ERP software.
• Strong advocate for IT Governance framework, including project business case cost and benefit analysis.
• Direct communication style with the ability to employ it with empathy.

As the CIO, this role advances healthcare IT strategy across multiple business entities and joint ventures, including SS&C Health and the DomaniRx joint venture, overseeing large-scale transformation of people, processes, and technology. The IT department relies on this work to architect modern data integration frameworks, maintain HIPAA, HITRUST, and healthcare compliance, and accelerate business goals through continuous delivery and cloud transformation.

What You'll Do

• Lead, develop, and oversee all IT needs to support multiple business entities and joint ventures.
• Oversee large-scale transformation initiatives, including the definition, design, development, implementation, and transformation of people, processes, and technology.
• Stay abreast of emerging technologies that can accelerate business goals and increase profitability.
• Create and implement IT policies, protocols, and standards.
• Create a vision for testing with a focus on automation, quality, and efficiency for each customer.
• Create direction and promote talent development activities for all IT employees.
• Nurture the business and IT cultures and enable enhancements to support an inclusive work environment.
• Work with leaders across multiple companies and organizations to develop a transparent IT department budget.
• Ensure that IT department strategies and processes support overall business goals.
• Oversee contract negotiations with business and IT vendors, contractors, and service providers.
• Communicate with other executives regarding costs, value, and risk potential of new IT efforts.
• Manage the evaluation of emerging technologies including cloud, software-defined networking, high-performance computing, continuous delivery, and collaboration technologies.
• Ensure cost-effective design, development, integration, implementation, testing, and maintenance of new capabilities, equipment, and systems in support of business objectives.

Technical Qualifications

• Bachelor's degree in a related field.
• 15 or more years of progressive technical experience.
• 8 or more years of management experience and previous CIO experience.
• Subject matter expertise in healthcare, including Medical, PBM, Clinical, and Healthcare Industry standards.
• Experience working in and leading an organization in a continuous delivery environment.
• Experience driving large system implementations in multiple and complex environments that transform business operations.
• Extensive knowledge and experience in architecting modern data integration frameworks, highly scalable distributed systems, and mission-critical systems supporting multiple customers.
• Experience in large-volume application processing environments and the development of web-enabled, consumer-facing solutions.
• Experience in cloud transformation and managing costs related to cloud compute.
• Experience within Healthcare, Pharmacy, and IT compliance management, including HIPAA, CMS, HITRUST, URAC, and SOC1/SOC2.
• Demonstrated strong financial acumen with profit and loss exposure or responsibility.
• Highly developed interpersonal, presentation, and communication skills.
• Strong analytical and problem-solving skills.
• Ability to exercise independence of judgment and autonomy.
• Exceptional leadership skills marked by positive influence and the ability to drive change.
• Strong in consensus-building, organizational leadership, and ensuring optimal technical performance.

CIO develops high-level delivery roadmaps and budget tracking for technology programs within a network management and telecommunications environment, leading Agile and SAFe-structured delivery aligned to business and portfolio priorities. The work directly supports portfolio owners, development finance leads, and architecture teams in translating complex network infrastructure requirements into understandable, cross-functional deliverables completed on time and within budget.

Performance Expectations

• Manage program and project oversight along Agile and SAFe structure.
• Lead early engagement with business and network partners in scoping out and documenting requirements, values, processes, and software development complexities.
• Define high-level delivery roadmap and budget tracking and definition for specific programs and initiatives, collaborating with portfolio owners and development finance leads.
• Organize and drive strategy review sessions to ensure technology, business, and IT development teams are aligned to a common goal and program definition.
• Provide leadership, guidance, and problem-solving to ensure programs are completed within established timeframes.
• Participate in the ongoing development and implementation of plans to ensure the content and spirit of the plan are being implemented.
• Be responsible for developing interim and contingency strategies to mitigate gaps and changes.
• Align with business in the development of business priorities and strategies.
• Support architecture teams with discovery and assessment toward high-level architecture completion.
• Lead the evaluation of new technology and feature impact.

Position Requirements

• Bachelor's degree in Business or Technology.
• Scaled Agile Framework certification is preferred.
• Project management certifications such as ISO 9000, PMP, or PRINCE are a plus.
• 5 to 10 years of experience in Network Management, Engineering, or Planning, with a Finance and Budget focus.
• Experience in and demonstrated practice of Agile methodology, including SAFe Agile.
• Knowledge of Telecommunication Network Infrastructure and Services is a plus.
• Excellent skills in Excel and Google Sheets, including the ability to build filters, pivot tables, and graphs that compare spend against budget.
• Ability to manage and execute competing tasks and multiple projects simultaneously.
• Ability to lead teams from multiple disciplines and lines of business.
• Ability to establish good working relationships with outside vendors.
• Proven facilitation skills and ability to present to executive level.
• Ability to translate large, complex requirements into understandable deliverables.
• Ability to integrate ideas from many different areas into a common vision.
• Willingness to continuously learn about new technologies and acquire new knowledge.

The CIO creates the regional technology roadmap and coordinates demand management across Asia for wealth and high-net-worth customer products, managing application development, engineering teams, and third-party vendors in partnership with the regional COO. Reporting to Group leadership and serving as an active member on regional technology and COO management teams, this role elevates service quality and balances operational risk and cybersecurity across the region.

Areas of Ownership

• Ensure that all regional demand is clearly articulated within global portfolios and that relevant information is captured to enable regional demand to be prioritized.
• Develop the regional technology roadmap.
• Partner with the regional COO in the effective delivery of key business objectives.
• Manage direct cost, headcount, and annual planning for regional technology teams.
• Manage technology engineering teams for application development, remediation, and service management for all non-global service line-owned services in the region.
• Drive ongoing improvement of service quality and availability of IT services.
• Manage technology delivery, leading adoption of new capabilities while managing the risk of failure.
• Manage effective relationships with partners and third-party vendors to ensure successful delivery and efficient cost management.
• Serve as an active member on regional technology and COO management teams.
• Create and manage strong and trusted working relationships outside of the team through strong relationships within the broader group.
• Balance the technology strategy with the needs of technology locally and enable change through global businesses and functions.
• Ensure high levels of service availability are maintained in the immediate term by managing safe change and in the longer term by ensuring hardware and software are kept up to date and cybersecurity protection is carefully managed.
• Drive an innovative and market-leading technology function while maintaining awareness of operational risk and minimizing risk occurrence.
• Build an effective global relationship and delivery management function.

Experience & Qualifications

• Experience leading and directing executive and non-executive workgroups and effecting change through people.
• Experience managing operational functions and directing process reengineering and efficiency exercises.
• Experience in developing and retaining critical talent and building an effective management team.
• Industry knowledge of wealth and high-net-worth customer products, services, and underlying processes.
• Understanding of various cultures across Asia, with living or working experience in the region.
• Demonstrable success in understanding and delivering towards customer growth in large, complex organizations.
• Ability to lead and influence global teams.
• Strong understanding of operational effectiveness and number-driven performance management.
• Strong ability to balance risks versus rewards and maximize cost effectiveness and profitability.
• Strong people leadership, teamwork, information gathering and analysis, judgment, decision-making, and communication skills.
• Demonstrated ability to assess IT trends at the market level.

Embedded within the CIO Advisory practice, the Director executes client engagements across IT due diligence, digital transformation, infrastructure architecture, ERP strategy, and large-scale PMO and IT Project Rescue for clients in industries including Technology, Media, Telecommunications, Retail, and Manufacturing. Working closely with clients and peers at executive levels, this role guides client teams, cultivates new opportunities, and builds advisory relationships that generate growing demand for firm resources across prospective and existing clients.

Strategic Initiatives

• Maintain a consistent track record of successfully structuring and leading client engagements to desired results, achieving business objectives, and meeting or exceeding client expectations.
• Understand and adapt to complex client environments and situations.
• View problems from the big picture perspective, recognizing critical areas to drive into more detail.
• Remain balanced and flexible while anticipating and changing direction as necessary.
• Apply analytical skills to quickly define, align, and scale data modeling and management approaches with client needs.
• Engender client confidence and trust with executives at all levels.
• Define, communicate, motivate, and lead change at executive levels and across the firm.
• Articulate and persuasively communicate, adapting style and message appropriately to audience and circumstance.
• Lead small projects and multiple workstreams of larger projects.
• Generate growing demand for firm resources in prospective and existing clients while remaining highly utilized.
• Identify and cultivate new opportunities and inspire innovative development of new tools, methodologies, and approaches.

Required Qualifications

• Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or foreign equivalent.
• Master's degree and certification in related specialty areas are preferred.
• Minimum 8 or more years of business experience or equivalent.
• 10 or more years of related consulting experience in a professional services firm environment preferred.
• Experience with large-scale transformations, with deep vertical and broad horizontal experience preferred.
• Experience with proposal development, with strong commercial instincts and interest.
• Advanced proficiency with Microsoft Word, PowerPoint, and Excel.

Reporting to practice leadership, the Principal in CIO and Technology Consulting Strategy elevates client organizations by architecting and leading hybrid teams through IT strategic planning, Target Operating Model development, and Enterprise Architecture initiatives. Partnering with sales leadership, account management, and delivery teams, this role guides complex technology transformation programs from concept to implementation using frameworks such as TOGAF, ITIL V4, and SAFe.

Ownership Areas

• Work with client technology leaders to enable their organizations to positively affect business outcomes by applying a holistic people, process, technology, and data mindset to solve business alignment, strategic, and tactical challenges.
• Architect and lead hybrid client teams responsible for the IT and Technology strategic planning process, ensuring alignment to business strategies and bringing customer, product, team member, technology, and data perspectives.
• Architect and lead hybrid client teams responsible for the creation of IT and Technology Target Operating Models, aligning them to strategy and ensuring people, process, technology, and data dimensions are appropriately addressed.
• Lead hybrid client teams in architecting and executing Enterprise Architecture initiatives, including strategies, assessments, solutioning, and implementation.
• Establish trusted advisor status by proactively capitalizing on opportunities to deepen client relationships.
• Initiate and maintain strong working relationships with sales leadership, account management, and delivery teams.
• Proactively expand existing expertise and develop new expertise within the practice, remaining up to date on news, best practices, and trends.

Professional Experience

• Bachelor's degree or higher in a related field.
• Minimum of 15 years of progressive responsibility and career growth in a technology consulting environment.
• Hands-on experience leading development of IT and technology organization strategies and operating models.
• Experience leading and growing teams either within an organization as a Consultant or Internal IT Leader.
• Experience applying structured organizational change management approaches across all facets of technology-related change.
• Knowledge and application of common frameworks and methods such as TOGAF, Zachman, ITIL V4, Agile, SAFe, or NIST.
• Ability to create points of view on recent and emerging business and technology trends.
• Ability to lead and deliver complex technology transformation programs from concept to implementation.
• Strong analytical skills with demonstrable experience architecting People, Process, and Technology strategies and solutions across multiple domains based on client needs.
• Passion and experience applying emerging technologies to generate new business opportunities and address modern business challenges.

Sitting at the intersection of IT strategy and mergers and acquisitions, the CIO coordinates complex technology integration projects across the full deal life cycle, from due diligence and IT carve-outs to post-merger platform consolidation and business continuity management. Operating across client relationships, program roadmap execution, and internal and external stakeholder education, this role guides teams in developing IT M&A methodologies and delivering high-quality, high-value services that achieve clients' objectives.

Key Responsibilities

• Lead large, complex projects through the project life cycle, including requirements definition, planning, development, testing, training, operational readiness, change management, and ongoing support.
• Prepare and execute comprehensive project plans for acquisitions, divestitures, and post-merger technology integration projects.
• Manage operational and technology assessments and perform comprehensive IT due diligence in support of carve-outs, mergers, or post-close execution management.
• Work with stakeholder management and business teams to maintain business continuity during ongoing IT platform mergers.
• Support the entire mergers and acquisitions deal process and ensure timely delivery of IT projects.
• Articulate the quality and performance of the IT environment, including security.
• Analyze IT costs, identify cost synergies that may arise from deals, and identify IT risks and mitigation plans.
• Drive the development and enhancement of IT mergers and acquisitions methodologies, including diligence, planning, and carve-outs.
• Embrace a client service approach and manage client relationships to ensure high-quality and high-value services are provided to achieve clients' objectives.
• Assist with the development and execution of a Program Roadmap, including project prioritization and delivery.
• Educate internal and external audiences on IT Strategy and Governance best practices.
• Identify, design, and implement creative business and technology solutions to continually improve methodology and approach.
• Actively participate in career development activities and technical training of staff.

Technical Qualifications

• Bachelor's degree in Information Technology or Business Management.
• One or more of the following certifications: TOGAF, Cloud technologies, SOA, ITIL, CRISC, CSM, or PMP.
• 5 or more years of IT mergers and acquisitions integration experience, including IT Service Delivery.
• Professional services experience and relevant industry job experience related to IT project-based work or managing complex operational and IT projects related to IT carve-outs and mergers and acquisitions.
• Experience with IT activities related to infrastructure, security, service management, development, software, risk management, and finance.
• Prior experience in an Agile environment or an environment transitioning to Agile.
• Knowledge of and experience in operationalizing IT governance and service delivery models, including ITIL, TOGAF, and Agile.

Effective IT governance, timely business case approvals, and project compliance across a technology organization depend on the CIO, who elevates project management culture by organizing governance meetings, maintaining dashboards, mentoring teams on business case presentation, and leading continuous improvement initiatives. Serving as the central governance authority, this role ensures approvals, scorecards, and audit inputs are accurately maintained and that process changes are communicated to all stakeholders.

Work Activities

• Apply the CIO governance model for business case approval and project review.
• Organize and schedule approval meetings for business cases and change requests.
• Organize, schedule, and monitor project review, project prioritization, and monthly financial review meetings.
• Assist portfolio directors, project managers, solution owners, directors, and VPs in their daily duties.
• Update, monitor, and improve various CIO dashboards, registries, and tools, and create and produce project scorecards.
• Prepare input files for various audits.
• Lead improvement initiatives, including providing suggestions for improvement for project management or governance to adapt to the evolving environment.
• Foster a project management culture by developing templates, processes, tools, and holding information sessions based on frameworks and market best practices.
• Mentor members in the presentation of business cases and change requests.
• Ensure compliance with standards and procedures by the project team.
• Keep up-to-date control measures and perform analysis to keep projects on track and create statistics for projects and purchase requisitions.
• Participate in the preparation and development of various executive reports.
• Ensure approvals for business cases and project change requests are stored in the designated repository.

Qualifications & Experience

• University degree in Computer Science or equivalent.
• PMI certification or experience with a project management framework.
• Experience with Microsoft Office suite, Microsoft Project, and Visio.
• Experience with communication and change management is an asset.
• Experience working with a global team from different cultural backgrounds is an asset.
• Knowledge of SharePoint, including minor site updates and site permissions management.
• Minimum 7 years of experience in Information Technology.
• Financial strength and experience with financial concepts such as capitalization and amortization are an asset.
• Ability to create basic Excel formulas, pivot tables, and graphs.
• Excellent communication and interpersonal skills.
• Analytical thinking, detail-oriented, dynamic, proactive, and resourceful.
• Open-minded to process evolution and tolerant of ambiguity.
• Ability to identify problematic situations or issues and understand the sense of urgency.
• Proficiency in French and English, both written and spoken, is required.

As the CIO, this role coordinates MIS reporting, executive dashboards, and governance controls for the CIB IT function within a Financial Services organization, crafting analysis and management information that drives budget, headcount, and resource decisions at all governance levels. The CIB IT leadership team relies on this work to maintain accuracy, automate PMO processes, and provide consistent project updates to senior management and diverse departmental stakeholders.

Key Responsibilities

• Manage MIS reporting for the CIO Office.
• Make presentations and reports to senior management.
• Coordinate with different departments, including Projects, Finance, and HR.
• Contribute to improvement and enhancement of dashboards and presentations and provide tactical data to heads of department for making decisions on cost, headcount, and other ad-hoc data as required.
• Ensure the quality and accuracy of data collected from teams for the purpose of governance and ensure there are no conflicts.
• Partner with the leadership team to establish and maintain governance controls for CIB IT reporting to ensure effective decision-making, including budgets and ongoing financial management and resource management.
• Proactively develop and deliver analysis, management information, and reporting to support and drive decision-making at all levels of governance.
• Participate in the automation of PMO processes.
• Prepare executive reports for senior management.
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
• Coordinate with different departments to gather and analyze information.

Skills & Qualifications

• 9 to 12 years of business analytics, reporting, and related experience.
• Experience working in Financial Services is preferred.
• Excellent proficiency in Excel and PowerPoint.
• Strong analytical and problem-solving skills.
• Strong communication, interpersonal, learning, and organizing skills, with the ability to manage stress, time, and people effectively.
• Good written and verbal communication skills, including fluency in both written and spoken communication.
• Ability to manage change with ease.
• Ability to build positive relationships with internal stakeholders.

CIO Advisory guides large-scale technology transformation programmes from initiation to completion, setting strategic goals and overseeing programme managers, budgets, deadlines, and cross-vendor activities for organizations in Finance, Supply Chain, Telco, Retail, and other sectors. Success in the position means maximizing return on investment across cloud migration, legacy modernization, and portfolio rationalization initiatives while communicating effectively with executive and board-level stakeholders in both German and English.

Primary Duties

• Plan programs from initiation to completion, including deadlines, milestones, and processes.
• Initiate and set goals for large transformation programmes according to the strategic objectives of the organization and realize those goals.
• Provide strategic direction and guidance to project managers in ways that promote outcome and achievement orientation.
• Coordinate and manage cross-programme and cross-vendor activities.
• Be accountable for the overall delivery and success of the transformation.
• Lead and evaluate programme managers and other staff globally.
• Develop and control deadlines, budgets, and activities.
• Apply change, risk, and resource management.
• Assess programme performance and aim to maximize return on investment.

Education & Experience

• Bachelor's degree in a related field.
• Proven experience as a transformation leader or other senior executive position.
• Extensive experience in implementing large-scale transformation programmes.
• Experience in legacy modernization or portfolio rationalization as part of a large-scale cloud migration is a distinct advantage.
• Experience in Finance, Supply Chain and Logistics, HCM, or industry-specific processes such as Telco, Retail, Manufacturing, or BFSI is preferred.
• Broad foundation of IT industry experience, with significant consulting experience preferably at a top-tier consulting firm.
• Thorough understanding of project and programme management techniques and methods, including PRINCE2, PMP, SAFe, and Agile.
• Outstanding knowledge of data analysis, reporting, and budgeting.
• Excellent organizational and leadership skills.
• Excellent presentation skills in both German and English.
• Ability to effectively engage at executive and board level.
• Strong business acumen with strategic thinking.
• Analytical mindset with strong problem-solving abilities.

The CIO crafts SQL-driven analysis of large balance sheet datasets and manages stakeholder reporting within a Treasury or Risk Management setting, sourcing balance sheet positions into the reporting framework and communicating risk impact for key risk measures. Reporting to senior management and working across multiple teams and levels, this role ensures seamless handoffs from testing to production and drives projects to completion within resource and timing constraints.

Functions

• Manage multiple stakeholders to agree on requirements.
• Continuously follow up with stakeholders and subject matter experts to keep projects on track.
• Investigate and solve problems, and drive issues towards resolution within resource and timing constraints.
• Communicate status of deliverables to key stakeholders.
• Ensure a seamless handoff from testing to production.
• Manage and drive projects to completion.
• Source balance sheet positions into the reporting framework.
• Use critical thinking to identify patterns in large data sets using SQL and Excel.
• Analyze and identify unanticipated results.
• Explain and communicate risk impact for key risk measures to stakeholders.

Background & Experience

• Bachelor's degree in Finance, Economics, Statistics, or another quantitative field.
• Business analysis and project management experience.
• Experience working with a balance sheet, preferably in a Treasury or Risk Management setting.
• Experience in the analysis of large datasets to find patterns or anomalies based on business knowledge.
• Strong technical skills, especially in Excel, and knowledge of SQL.
• Familiarity with Interest Rate Risk metrics is helpful.
• Excellent writing and communication skills to explain issues and recommend solutions.
• Strong collaboration skills to effectively work with different teams and levels of management.
• Strong time management, planning, and organizational skills.

Embedded within Stanford Health Care's nursing and clinical informatics leadership, the Chief Information Officer manages the EHR optimization strategy, leads a team of nurse informaticists, and oversees nursing data visualization to achieve maximal patient safety, quality of care, and operational efficiency across all entities. Working closely with the Chief Medical Information Officer, clinical leaders, IT, and administrative teams, this role strengthens decision support tools, predictive analytics, and evidence-based clinical workflows that advance patient outcomes.

Leadership Responsibilities

• Collaborate on the identification, evaluation, and assessment of new EHR functionality, developing recommendations on the impact of integration with existing workflows and systems.
• Lead the recruiting and supervising of a team of nurse informaticists in the achievement of these goals and promote their continued learning and advancement in informatics.
• Oversee nursing and allied health professional super users as they participate in the ongoing optimization and maintenance of the EHR and all related clinical information systems.
• Oversee nursing data and its visualization in alignment with institutional goals.
• Represent the organization nationally as a leader in health informatics and participate on national committees on health IT.
• Closely partner with the Chief Medical Information Officer in all the above responsibilities.
• Develop informatics strategies related to health IT implementation, maintenance, optimization, and reporting.
• Combine knowledge of patient care, informatics concepts, and change management to address the information and knowledge needs of healthcare professionals and patients.
• Act as a change agent in the identification, development, planning, implementation, and ongoing value measurement of informatics strategies to support quality patient care and professional practice.
• Incorporate nursing research and evidence-based nursing knowledge into nursing informatics practice and clinical decision support.
• Maintain relationships with key business partners and senior industry leaders to leverage best practices, evaluate emerging technologies, and inform plans and strategies.
• Work with vendors to proactively strategize on development and enhancement of clinical information systems to meet organizational business needs.
• Work with clinical and IT leaders in evaluating the effectiveness of technologies and workflows that impact clinical users.
• Coordinate and collaborate with administrative teams, clinical leaders, IT, financial services, and quality and regulatory management in the development of high-quality, sustainable, and innovative clinical information systems.
• Ensure quality improvement efforts are consistent with promoting informatics research, regulatory bodies, guidelines, and evidence-based practice.
• Work in partnership with IT leadership to leverage predictive analytics tools to identify at-risk patients and populations.
• Develop and maintain standards of care that inform evidence-based practice, quality of care, patient safety, and clinical workflows.
• Promote leadership in disaster planning and recovery strategies consistent with principles of high reliability.

Education & Experience

• Bachelor's degree and Master's degree in nursing required.
• Master's in nursing with equivalent coursework in curriculum development, adult learning theory, and learning outcome measurement from an accredited college or university is preferred.
• 3 to 5 years of director-level experience is preferred.
• Broad and extensive related work experience in administrative and managerial positions.
• Practical experience with electronic health information systems in a hospital setting.
• 5 or more years of experience in clinical informatics, change management, and systems implementation and process redesign.
• Knowledge of laws, rules, and regulations, as well as standards and guidelines of certifying and accrediting bodies, governing the provision of nursing care.
• Knowledge of leadership and management skills essential to the practice of nursing, principles and practices of and current trends in healthcare delivery, and hospital system organization and administration.
• Knowledge of principles and practices of organization, administration, fiscal and personnel management.
• Ability to design new programs and lead process improvement projects.
• Ability to plan, prioritize, direct, manage, evaluate, and set standards for nursing function and programs using a systems thinking approach.
• Ability to supervise, coach, mentor, train, and evaluate work results.
• Excellent verbal, presentation, written, and interpersonal communication skills.
• Ability to work collaboratively, influencing decisions and outcomes and facilitating consensus.
• Ability to analyze complex problems and develop recommendations and solutions.
• Highly skilled at needs assessment, facilitation of project implementation, and organizational change and development.

Reporting to the CEO and Cabinet team, the Chief Information Officer runs the District's Technology Plan, multi-year strategic planning, budget management, vendor contracts, and cybersecurity across a large urban school district with citywide operations. Partnering with building administrators, teachers, and the Council of Greater City Schools CIO panel, this role designs instructional technology integration and a no-cost internet program that improves student achievement.

Executive Functions

• Consult with building administrators and teachers to plan and implement technology infusion into the curriculum.
• Advise on technology matters relating to school information.
• Design, gain appropriate approvals for, and oversee all website programming.
• Ensure the technology team develops, coordinates, and teaches workshops on office and instructional applications for microcomputers and related technologies.
• Develop and modify staff development programs and materials to meet district-specific needs related to the instructional use of technology.
• Provide technical curriculum assistance regarding hardware usage, software applications, computer technology, and general instructional use of technology in the classroom.
• Review and audit the district's inventory of hardware, software, and other technology materials.
• Establish and maintain systems for educators to access, preview, and receive training in hardware usage and software applications.
• Develop policies to support increased choice, access, and equity for students and families regarding technology.
• Identify new strategies and solutions to reform school systems and improve student achievement in alignment with state law and collective bargaining strategies.
• Build and cultivate strong relationships with senior leaders.
• Provide hands-on management of the Technology division, including regular feedback, coaching, and direct support to ensure all team members are operating at a high level.
• Ensure that all department staff provide responsive, courteous, and helpful customer service to schools, staff, and other stakeholders.
• Participate actively as the district's liaison to the Council of Greater City Schools CIO panel.
• Monitor and maintain communications network operations, including the Service Operations Center.
• Troubleshoot communications hardware, software, and transmission problems with staff.
• Support local and wide area network hardware and software with staff and outside contractors.
• Work with outside service vendors to address and resolve appropriate problems within contractual requirements and following Board policy.
• Plan and implement the voice and data telecommunications network.
• Ensure an adequate, economical inventory of computer supplies and materials through a properly maintained inventory control and replenishment system.
• Maintain an inventory of computer equipment and a catalog of software in the district.

Minimum Qualifications

• Master's degree in Computer Science, Information Technology, or an equivalent field of study from an accredited college or university.
• Minimum of 5 to 7 years of experience in administration of information systems and technology.
• 5 years of senior leadership and management experience, including leading large teams towards achieving ambitious goals and strong outcomes.
• Demonstrated experience with multi-year strategic planning and budgeting and leading complex change management efforts.
• Demonstrated experience as an educational leader or equivalent leadership experience involving the implementation of successful strategies that improved student outcomes.
• Strong understanding of information technology and IT services, with in-depth knowledge and experience in leading data-driven instructional practices at a systems level.
• Expertise in contract negotiation and scope writing, with familiarity with commonly used legal terms and conditions language.
• Familiarity with establishing industry-standard service level agreements to ensure productive partnerships and vendor accountability.
• Deep knowledge of information security, including staff training and policy management, perimeter security, access controls, and vulnerability management.
• Strong communicator with excellent speaking, listening, writing, and presentation skills.
• Exemplary leadership skills, with expertise in leadership improvement, building effective teams, coaching, and ensuring professional growth for all team members.
• Proven track record of leading and executing large-scale, sustainable programs and projects, as well as direct experience running a mature PMO and related change management activities.
• Ability to build consensus among diverse stakeholders around a clear vision for serving schools and achieving student success.

Sitting at the intersection of clinical medicine and health informatics, the Chief Information Officer designs clinical information system strategies for Northwestern Medicine, working with the Medical Staff to advance EHR implementation, clinical decision support, and evidence-based practice across inpatient, outpatient, and community settings. Operating across the Provider Advisory Committee, Graduate Medical Education leaders, research teams, and the Community Connect Governance Committee, this role strengthens patient safety and clinician efficiency while holding a faculty appointment at Northwestern University Feinberg School of Medicine.

Strategic Responsibilities

• Build relationships and conduct needs assessments with patient care providers.
• Gain the support and consensus of clinician leadership and faculty regarding information technology needs and priorities.
• Maintain an understanding of organizational culture, driving physician change management and empowering physician representation in informational systems development and implementation.
• Develop and implement strategies and performance monitoring programs to improve utilization and adoption of clinical systems.
• Demonstrate and promote collaboration by serving as a business partner.
• Engage patient care providers with varying roles to contribute to the development and use of clinical information systems.
• Advance individual and population health outcomes through the inclusion of evidence-based practices within clinical information systems.
• Lead and participate in discussions and planning related to clinical technologies applicable to the strategic and operating plans.
• Collaborate with Graduate Medical Education leaders in developing curricula and establishing training pathways for physicians in informatics.
• Work with research leaders to ensure their needs are reflected when planning and implementing clinical systems for patient care.
• Encourage and sponsor the integration of clinical and research systems and data sources.
• Assume a leadership role in reviewing national trends, experiences, and approaches in health information systems to identify best practices.
• Participate in the development of technical and application implementation strategies to support solutions improving patient safety, clinician efficiency, patient and provider engagement, and imaging capabilities.
• Foster the development of outcome measures of success for clinical systems implementation, adoption, and improvement.
• Participate in the development of clinical decision support tools to implement evidence-based medicine and best practices to support patient care.
• Lead development and deployment of solutions that cluster information in disease and episodic categories for benchmarking, clinical severity, and variance analysis.
• Design and evaluate the collection of data for clinical purposes, including tracking and interpretation of individual patient outcomes.

Required Qualifications

• 5 or more years of experience in clinical informatics, change management, and systems implementation and process redesign.
• Strong Electronic Health Record implementation experience.
• Knowledge of clinical workflow in inpatient, surgical, and ambulatory settings.
• Extensive knowledge in project management with the ability to coordinate, plan, and execute projects with wide-ranging and complicated interrelationships.
• Excellent verbal, presentation, written, and interpersonal communication skills.
• Ability to work collaboratively, influencing decisions and outcomes and facilitating consensus.
• Ability to analyze complex problems and develop recommendations and solutions.
• Highly skilled at needs assessment, facilitation of project implementation, and organizational change and development.
• Ability to problem-solve clinical decision processes and input experience into clinical decision pathways.
• Excellent leadership, quality improvement, and management skills.
• Capable of relating to diverse age and demographic backgrounds and performing effectively in a complex and rapidly changing environment.

A key member of a managed IT services team, the Chief Information Officer runs enterprise solution services, network services, information security, and user services for a client higher education institution under a contractual services model. Collaborating across faculty, staff, administrators, and the Contract Administrator, this role manages IT governance, system performance monitoring, and vendor relationships to ensure continuous, mission-critical operations aligned to the institution's teaching and learning goals.

Key Responsibilities

• Develop and maintain a strong, positive relationship with the client.
• Establish collaborative working relationships with institutional constituents.
• Communicate regularly with institution leadership on significant site issues and successes, risks, opportunities, and general progress towards contractual and business goals.
• Provide executive-level technology guidance and thought leadership in infrastructure and network operations, administrative system design and development, and academic and instructional technologies.
• Develop and recommend information technology policies to ensure the appropriate acquisition, use, and cost-effective application of technology.
• Serve as a technology advocate by promoting the use, support, and realization of innovative technologies at the institution.
• Establish and facilitate an IT Governance process.
• Propose best-practice policies that ensure the appropriate security of information technology resources.
• Respond to audit recommendations and findings and implement corrective actions as required.
• Manage an annual tactical plan and report progress to the Contract Administrator and Cabinet.
• Identify and achieve efficiencies through technological and workflow improvements.
• Identify potential areas for cost savings and recognize, create, and track value-add and ROI activities.

Education & Experience

• Bachelor's or Master's degree in IT, CIS, or a related field.
• 3 to 5 years of Higher Education experience as a CIO.
• 10 years of experience in IT, with 5 years as a CIO.
• Demonstrated ability to develop and implement IT strategies, tactical plans, and annual work plans.
• Experience with higher education administrative system software, specifically Jenzabar.
• Experience in negotiating vendor relationships and contracts.
• Project management knowledge and experience.
• Solid understanding of budgeting and business operations.
• Excellent organizational and leadership skills.
• Excellent oral, written, and interpersonal communication skills.
• Ability to manage competing priorities in a highly demanding environment.

Corporate growth, cybersecurity resilience, and regulatory compliance within a regulated utility model depend on the Chief Information Officer, who designs technology strategy, manages IT budgets and forecasts, and maintains overall responsibility for infrastructure, enterprise security, and IT investments optimized to regulatory accounting principles. Based within the executive leadership structure and reporting to senior leadership, this role oversees internal and contracted IT staff and ensures continuous compliance with government regulations.

Scope of Work

• Maintain overall responsibility for strategic planning for technology infrastructure, information system assets, data management, and enterprise security.
• Maintain responsibility for the protection of IT infrastructure, edge devices, networks, and data, and for the prevention of data breaches, monitoring, and response to cyber-attacks.
• Establish objectives for operations, maintenance, and enhancement of IT systems and a plan for continuous improvement of service levels.
• Provide expertise and leadership in the selection and management of vendors to provide low-cost, high-efficiency solutions.
• Identify new technology applications and platforms to support corporate growth and scalability, and manage all new implementations and change management activities.
• Understand and optimize IT investments based on a regulated utility model, including regulatory accounting principles.
• Oversee internal and contracted IT staff, building redundancy and succession planning into the organization.
• Ensure that IT and network infrastructure adequately support the company's computing, data processing, and communications needs.
• Develop and manage all technology budgets and forecasts.
• Ensure compliance with government regulations that apply to systems operations.

Position Requirements

• Bachelor's degree in IT or a relevant area.
• 15 or more years of related experience, including 5 to 10 years of IT leadership roles across several functional areas of IT.
• Demonstrated leadership success in cross-functional projects that required building alliances and fostering cooperation and collaboration.
• Strong foundation knowledge of core IT verticals and how to maximize the value of each division, including PMO, Infrastructure, Information Security, Applications, Service Desk, and Administration.
• Solid technical understanding of technology architecture, including compute, storage, networking, voice, mobile, application development, and security.
• Solid experience with cybersecurity risk programmes, industry best practices, threat intelligence tools, and controls platforms.
• Complex IT project management understanding and skill set.
• Strong awareness of utility business model, including rate base, financing, and rate cases, is helpful.
• Demonstrated ability to foster strong relationships around the organization to gain business insight on technology needs and manage expectations around IT support.
• Highly proactive and results-oriented with excellent critical thinking skills.

As the Chief Information Officer, this role runs global IT staff, digital strategy, and IT investment decisions for an enterprise technology function reporting to the Chief Financial Officer, with accountability for technology that drives business growth, profitability, and merger and acquisition transitions. The global IT organization relies on this work to deliver data and analytics enablement, digital strategy including IoT and AI, and vendor and operational management across manufacturing and distribution.

Activities

• Lead global IT staff, including talent forecasting, development, and engagement.
• Develop and implement IT strategy, vision, goals, and priorities that support company-wide goals.
• Partner with business leaders to consult on technology opportunities and enable business growth.
• Plan, deploy, and maintain IT systems and operations.
• Make IT investment decisions and manage software development needs.
• Develop and enforce IT policies, procedures, and best practices.
• Maintain accountability for the overall security of information technology, including access controls, integrity of data and sensitive information, and disaster recovery plans.
• Create and oversee the IT budget.
• Stay updated on IT trends and emerging technologies to streamline all internal operations.
• Enable digital strategy, data, analytics, and resulting insights to support business growth and promote competitiveness.
• Oversee relationships with technology vendors, contractors, and service providers.
• Support merger and acquisition transitions as needed.
• Engage and influence key stakeholders to socialize and gain support for IT-related projects.

Knowledge Skills & Abilities

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• MBA or other advanced technical degree is preferred.
• 15 or more years of IT experience, including 5 or more years of IT leadership experience.
• Strong ability to produce a digital strategy, including IoT, AI, machine learning, and data analytics.
• Deep understanding of current and emerging technologies and how enterprises are employing them.
• Proven and effective history in business partnering to complete technology solution selection and implementation.
• Demonstrated results in creating enterprise value via technology.
• Analytically and quantitatively astute, with comfort in financial planning and business case evaluation.
• Ability to lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals.
• Strong communicator who excels at communicating to senior leadership and front-line employees, including influencing others without authority.
• Adaptable and flexible to changing business needs, with innovative and critical thinking to weigh options and decide on the best course of action.
• Multi-site and global support experience, including Manufacturing, Distribution, and preferably Digital experience.

CIO manages all day-to-day IT operations for a global manufacturing organization, overseeing cloud-hosted servers, virtual machines, virtual private network infrastructure, and hardware at manufacturing facilities worldwide. Success in the position means ensuring system monitoring, IT ticket resolution, licensing, staffing levels, and purchase requisition approvals are all handled accurately and cost-effectively, with ownership and key stakeholders receiving timely communication on outages and major performance issues.

Day-to-Day Responsibilities

• Monitor hardware running at manufacturing facilities globally, on-premises and cloud-hosted servers and virtual machines, and the virtual private network.
• Interact with other department heads to define, develop, and implement requested changes.
• Ensure timely communication with ownership and key stakeholders concerning issues, including system outages and major performance issues.
• Maintain staffing levels through both hiring and terminations as needed.
• Meet regularly with direct reports to ensure their needs and the company's expectations are met.
• Analyze methods to efficiently address software system requirements and create code that meets system standards.
• Ensure monitoring of all systems and ensure IT tickets are responded to and resolved in a timely and accurate manner.
• Examine and approve all purchase requisitions or invoices related to the IT department and ensure any additional approvals required are communicated properly.
• Monitor licensing and communicate with ownership and users to ensure adequate licensing is available.
• Examine ongoing operational expenses and ensure unnecessary costs are eliminated.

Qualifications & Experience

• Degree in IT, Computer Science, or a related field is a plus.
• 5 to 10 years of experience working in IT.
• Strong project management skills.
• Excellent communication and dynamic team leadership skills.
• Resourceful and results-driven with an even-keeled temperament.
• Ability to operate well in a fast-paced environment.

The Chief Information Officer leads all functional areas of IT for an information-driven consumer finance company, owning software development, data management, infrastructure, supplier relationships, and a cross-organizational team of approximately 20 employees. Reporting to and collaborating with the Board of Directors, senior customers, and investors, this role builds the next-generation technology architecture and IT scorecard to accelerate growth, enter new markets, and reinforce the organization's industry leadership.

Executive Functions

• Manage and direct all software development, data management, technical programme management, software procurement, supplier management, infrastructure management, and other associated responsibilities necessary to run the IT department.
• Attract, develop, and retain an industry-leading IT team.
• Serve as an exemplary developer of talent, leader, and a highly respected member of the executive team.
• Regularly review the IT strategy with the Board of Directors, senior customers, and investors, and how strategy and execution create value.
• Define and present the multi-year plan necessary to achieve the organizational vision.
• Maintain key relationships with industry leaders, suppliers, regulators, and other key parties.
• Analyze the value, cost, and risks of the information and technology architecture.
• Define the next-generation architecture and effectively and efficiently move the organization to the new architecture.
• Stay abreast of the broad technology market, evolving customer needs, and competitive practices.
• Develop the IT scorecard, ensuring the scorecard includes the proper balance of past, present, and leading indicators necessary to ensure effective operations of the IT department.
• Oversee all IT programmes and IT-related projects required for delivery of key corporate initiatives.
• Ensure compliance with all external and internal policies and controls.
• Develop and manage an annual budget in support of the broader organizational budget, finding ways to maximize resources.

Required Qualifications

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Prior experience as a CIO in an information-driven company is required.
• Prior experience working with consumer finance is strongly preferred.
• 15 years of experience in all functional areas of the job, with a focus on achieving results and building high-functioning cross-organizational teams.
• Experience with SaaS platforms, specifically Salesforce.com, NetSuite, or similar systems is desired.
• Experience with UltiPro HRMS is preferred.
• Prior experience managing outsourced and offshore technical resources is required.
• Prior experience negotiating key vendor contracts, keeping in mind the needs of the business from a productivity, financial, and end-user experience perspective.
• Advanced working knowledge of software development and functional best practices.
• Specific experience and knowledge of Angular and Ruby preferred.
• Proven track record of working cross-functionally and across geographies.

Embedded within the Group IT structure, the Chief Information Officer delivers IT services across country clusters, reporting directly to the Group CIO as the key interface between clusters and Group IT while leading a team of country IT heads to ensure compliance with Group IT initiatives, service level agreements, and budget accountability. Working closely with business owners across multiple countries and cultures, this role builds a continuous development culture and ensures in-country operations align with global IT standards.

Scope of Work

• Report directly to the CIO as a key interface between clusters and Group IT.
• Liaise with different business owners in clusters to understand business requirements and align IT operations with business objectives.
• Coordinate and ensure smooth operations of in-country IT services in different countries within the cluster.
• Lead and support a team of country IT heads to ensure compliance with Group IT initiatives and requirements.
• Ensure compliance with IT policies and practices in the countries.
• Provide feedback on cluster IT performance to the CIO.
• Support business users in affiliates on their IT needs.
• Share best practices and knowledge with the team and promote a culture of continuous development within the IT function.
• Identify and prioritize IT requirements.
• Manage systems and third-party suppliers to ensure service continuity.
• Audit IT systems and processes to ensure they are fit for purpose.
• Support the establishment of IT infrastructure in the clusters.
• Ensure the IT function works to service level agreements and compliance standards.
• Oversee the execution of various implementation projects and monitor process and system standards.

Required Qualifications

• Bachelor's degree in a related field.
• Knowledge of banking IT and IT infrastructure.
• Knowledge of accounting and project management.
• Leadership skills in leading people across different countries.
• Strong interpersonal skills in influencing and working across multiple countries with different cultures, mindsets, and languages.
• Ability to work on multiple tasks, dealing with multiple functions and managing multiple resources in a matrix organization.
• Excellent oral and written communication skills.
• Ability to explain technology solutions in business terms, establish rapport, and persuade others.
• People and stakeholder management skills.