Job Summary: 

• Establish all office procedures and monitor their effectiveness.
• Develop banquet menus and pricing structures based on local competitive analysis.
• Coordinate marketing and sales efforts for Catering with the Director of Sales and Marketing.
• Actively solicit and book large and important social, corporate and association business as well as handle all VIP functions.
• Maintain an active trace/follow-up system on all personal sales calls.
• Finalize all bookings in writing maximizing all revenue potential by upselling in all revenue-producing areas.
• Secure deposits and maintain established credit policies.
• Conduct weekly meetings with support departments to review all events for the upcoming week.
• Handle all aspects of the audio-visual department to the benefit of the hotel and the client.

Skills on Resume: 

• Office Procedure Establishment and Monitoring (Hard Skills)
• Menu Development and Pricing (Hard Skills)
• Marketing and Sales Coordination (Hard Skills)
• Sales and Booking Management (Hard Skills)
• Sales Follow-Up and Upselling (Hard Skills)
• Deposit Management and Credit Policies (Hard Skills)
• Event Planning and Coordination (Hard Skills)
• Audio-Visual Management (Hard Skills)

Job Summary: 

• Visit and entertain all key accounts regularly
• Responsible for a portfolio of accounts to be determined and allocated by DOSM
• Oversee the planning of sales calls of the proactive sales team.
• Ensure all inquiries are handled by the reactive sales team promptly and efficiently.
• Meet with in-house guests to build relationships and obtain guest comments.
• Meet with key banquet customers to build relationships.
• Be proactive in obtaining sales leads from various sources such as newspapers, the internet, TV etc.
• Assign sales associates to follow up on the leads.
• Ensure that all information related to all accounts is recorded in Opera and Marsha S&C and filed accordingly
• Maintain the accuracy of the information in the systems.
• Assist all sales associates in the setup of strategies and tactics for each account and ensure that the planned actions are followed up.

Skills on Resume: 

• Relationship Management (Soft Skills)
• Sales Planning and Execution (Hard Skills)
• Customer Service Orientation (Soft Skills)
• Lead Generation (Hard Skills)
• CRM System Management (Hard Skills)
• Strategic Thinking (Soft Skills)
• Communication Skills (Soft Skills)
• Organizational Skills (Hard Skills)

Job Summary: 

• Conduct account review and account audit to check on the information obtained for each of the accounts.
• Review Call Reports to ensure that all accounts are properly managed.
• Ensure that the sales call plan is set up by all sales associates and the plan is efficiently used.
• Participate in setting up sales targets for all sales associates.
• Attend weekly Sales Strategy Meetings to share information on competitors’ activities, customer feedback and other market intelligence.
• Assist DOM in setting up pricing for all market segments and the pricing for catering.
• Regularly review the effectiveness of the Sales Strategy and make recommendations for changes if required.
• Coach and counsel all associates to ensure timely rectification of performance
• Derive a SMART development plan for each associate to fortify strengths and overcome weaknesses.
• Set up clear guidelines and expectations for each associate and follow up on the progress
• Conduct on-the-job training for all associates by arranging joint calls with sales associates and review with them their performance during the sales call.
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Skills on Resume: 

• Account Review and Audit (Hard Skills)
• Call Report Review (Hard Skills)
• Sales Planning and Target Setting (Hard Skills)
• Market Intelligence Analysis (Hard Skills)
• Pricing Strategy (Hard Skills)
• Sales Strategy Evaluation (Hard Skills)
• Coaching and Counseling (Soft Skills)
• Training and Development (Soft Skills)

Job Summary: 

• Ensure that all sales associates are conducting business according to the set guidelines.
• Conduct regular performance reviews for sales associates and keep written records for future follow-up.
• Review and update all LSOPs related to sales operations
• Work closely with the other sales teams in the cluster to share marketing information, and discuss account servicing issues and cooperation.
• Assist DOM and Revenue Manager in preparing periodic reports for record of sales activities and market analysis.
• Participate in the preparation of the Business/Marketing Plan and ensure that all strategies are backed up with appropriate tactics.
• Produce periodic action plans based on the Business Plan and ensure that the sales team is conducting business according to the set objectives.
• Ensure that all sales associates are properly dressed in uniform or business attire and that the general appearance is according to the hotel standard.
• Make certain that all sales associates are conducting business according to the guidelines and local law.
• Ensure all sales associates cross-sell sister properties when the hotel product does not fit into customers’ requirements or when customers have potential for other properties.
• Constant communication with market sales, alliance account team and GSOs to discuss on needs of the hotel and to ensure full coverage of all accounts.

Skills on Resume: 

• Sales Operations Management (Hard Skills)
• Performance Management (Hard Skills)
• Strategic Collaboration (Soft Skills)
• Report Preparation and Analysis (Hard Skills)
• Business Planning (Hard Skills)
• Action Plan Development (Hard Skills)
• Compliance and Standards (Hard Skills)
• Customer Relationship Management (Soft Skills)

Job Summary: 

• Coordinate overall operation of conference services
• Ensure accurate and detailed information is streamlined between Resort Events and Sales
• Work closely with the Director of Sales & Marketing in strategizing all group-related resort packages, and the assignment of meeting space
• Act as backup to each Resort Events Manager for difficult or large events
• Ensure the pricing structure is perceived by the guest as a “real value”
• Participate in/attend all pre-con and guest-related meetings, and actively support the Resort Events Manager, and the Resort
• Conduct daily site inspections of all outdoor venues for physical defects, cleanliness, and overall appearance
• Establish minimums for outdoor venues
• Ensure all indoor meeting areas, including adjoining public spaces, are in good repair, clean, and appropriately maintained
• Annually establish/revise/review all non-food and beverage pricing structures to remain competitive and viable

Skills on Resume: 

• Event Coordination (Hard Skills)
• Communication Skills (Soft Skills)
• Sales and Marketing Strategy (Hard Skills)
• Problem-Solving and Decision Making (Hard Skills)
• Value Perception Management (Hard Skills)
• Meeting and Event Planning (Hard Skills)
• Venue Management (Hard Skills)
• Facilities Management (Hard Skills)

Job Summary: 

• Review all GEOs daily before distribution for accuracy and grammar
• Attend and conduct twice-weekly BEO meetings
• Attend all appropriate Resort Meetings 
• Attend and conduct the weekly Resume Meeting as well as the Operations Meeting once a week
• Maintain a quarterly review of guest comments and group rating forms to verify incentive payouts
• Develop, implement and maintain accurate budgets and forecasts for all related departments
• Along with the Theme Event Manager, develop new ideas and methods of maximizing the Resort property for outdoor events
• Research and solicit vendors for product and rental items to add to Prop inventory
• Oversee all prop and special event construction

Skills on Resume: 

• Attention to Detail (Hard Skills)
• Meeting Facilitation (Hard Skills)
• Data Analysis (Hard Skills)
• Budgeting and Forecasting (Hard Skills)
• Event Planning and Management (Hard Skills)
• Vendor Management (Hard Skills)
• Project Management (Hard Skills)
• Creative Thinking (Soft Skills)

Job Summary: 

• Develop Theme Events for the future to produce a revenue-generating department
• Plan, develop, and coordinate all Special Events
• Conduct all annual reviews, disciplinary and hiring functions for respective salaried positions which report directly to this position
• Attend any in-house seminars or training classes which may benefit this position
• Along with the Resort Events Managers, develop new ideas and methods of maximizing the Resort property for outdoor events
• Responsible for planning, implementation, and monitoring of Resort guest's special programs and functions
• Responsible for coordination and implementation of event and promotional activities for resort members
• Ensure optimum guest satisfaction and repeat visits within specified budgetary parameters.

Skills on Resume: 

• Event Planning and Management (Hard Skills)
• Leadership and Team Management (Hard Skills)
• Creative Event Development (Hard Skills)
• Guest Experience Optimization (Hard Skills)
• Promotional Strategy and Implementation (Hard Skills)
• Budget Management (Hard Skills)
• Training and Development (Hard Skills)
• Customer Service Excellence (Soft Skills)