Job Summary:

• Follow established procedures and can deviate when needed and requires only general supervision.
• Handling customer enquiries and problems via telephone, but may include having to escalate a complaint.
• Monitor, verify, and edit data during the input process.
• Variety of data entry tasks.
• Blocking and re issuing lost/stolen /compromised cards.
• Processing disputed and fraudulent transactions, including any exceptions and/or other associated transactions.
• Processing Balance Transfers & Money Transfers.
• Monitor systems to detect possible fraudulent behaviour related to credit card usage and contact card holders to investigate possible fraud. 
• Predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Create an exceptional service experience for users
• Provide positive, fast, and complete support resolutions to users via various access channels

Skills on Resume: 

• Adaptability and Problem-Solving (Soft Skills)
• Customer Service Skills (Soft Skills)
• Data Accuracy and Management (Hard Skills)
• Fraud Detection and Analysis (Hard Skills)
• Transaction Processing (Hard Skills)
• Technical Proficiency (Hard Skills)
• Security and Privacy Awareness (Hard Skills)
• Customer Experience Enhancement (Soft Skills)

Job Summary:

• Supporting our customers with choosing next vehicle, either in by configuration or through the online store.
• Proactively drive sales, by identifying and capture sales opportunities in all interactions based on customer relevancy and needs
• Handle and resolve incoming customer inquiries across all channels
• Follow-up customers and ongoing cases to ensure a smooth omni-channel experience
• Ensure fast, competent and direct handling of customer requests, complaints and leads
• Professional interaction and good cooperation with stationary agents
• Transfer of customers to agents and follow-up according to defined processes
• Responsible for identifying and reporting repeating issues, improvement potential and possible solutions as part of the continuous improvement process
• Actively participate and contribute to MB culture and take responsibility for own development
• Provide support to customers, shoppers, and retailers
• Identify common trends within support interactions and call out appropriately

Skills on Resume: 

• Customer Relationship Management (Soft Skills)
• Sales Acumen (Hard Skills)
• Communication Skills (Soft Skills)
• Problem Solving and Conflict Resolution (Soft Skills)
• Multi-Channel Support Proficiency (Hard Skills)
• Team Collaboration (Soft Skills)
• Process Improvement (Hard Skills)
• Adaptability and Cultural Fit (Soft Skills)

Job Summary:

• Handle incoming and outgoing calls per shift, providing a high level of professionalism and courteous manner
• Ability to multi-task and work efficiently
• Provide positive interactions and extensive product knowledge for customers while providing professional and efficient service
• Deliver first call resolution and a low customer effort
• Perform research and initiate changes/corrections - according to established procedures
• Respond to users' questions and concerns by phone, app chat, and email
• Process tickets in customer care system and carry out accompanying administrative tasks
• Reply to user reviews in the Apple App Store and Google Play Store and thereby actively maintain user relationships
• Test apps before release and proactively pass on feedback and suggestions for improvement to product teams
• Continuous exchange with team colleagues and ensure that customer care processes are followed.
• Prepare and send out welcome packages
• Identify and resolve customer inquiries
• Act with the customer in mind and be the supporter for the user community

Skills on Resume: 

• Exceptional Communication Skills (Soft Skills)
• Multitasking and Efficiency (Soft Skills)
• Product Expertise and Customer Service (Hard Skills)
• Problem-Solving and Initiative (Soft Skills)
• Administrative Proficiency (Hard Skills)
• Digital Platform Engagement (Hard Skills)
• Team Collaboration (Soft Skills)
• Customer-Centric Mindset (Soft Skills)

Job Summary:

• Manages service requests through different access channels,
• Processes customer orders and maintains close contact with the customers regarding order execution and delivery,
• Effectively prioritizes to ensure that customers get the best support experience,
• Establishes trustworthy and long-term customer relationships,
• Acts as a mentor to the new team members, supports them with advice and know-how,
• Accepts and registers customer complaints. 
• Ensures timely return of feedback to customers regarding complaints’ resolution,
• Provides back-office support to the Sales team,
• Stays informed of the latest market developments.
• Communicate effectively and exercise good judgment when interacting with customers
• Infuse all interactions with emotional intelligence and understanding

Skills on Resume: 

• Customer Relationship Management (Soft Skills)
• Order Management and Execution (Hard Skills)
• Prioritization and Multitasking (Soft Skills)
• Mentoring and Team Support (Soft Skills)
• Complaint Handling and Resolution (Soft Skills)
• Back-Office Support for Sales (Hard Skills)
• Market Awareness (Soft Skills)
• Communication and Emotional Intelligence (Soft Skills)

Job Summary:

• Take inbound calls from customers in support of product portfolio
• Monitor and respond to customer emails and portal requests requesting assistance
• Identify, resolve and escalate incidents according to procedural documentation and training
• Provide and obtain timely updates to/from relevant parties (internal and external)
• Monitor customer environments to quickly identify and resolve incidents
• Make customers feel special
• Deal with customers in a courteous and professional manner.
• Act as the first point of contact with customers either in person or by telephone/email, seeking to convert customer enquiries, when appropriate, to Service bookings.
• Assist in the day to day administration and management of busy Service Department.
• Appointment booking, job scheduling and liaising with customers and internal departments.
• Preparation of repair estimates and final invoicing.
• Monitoring and customer communication.

Skills on Resume: 

• Customer Service Orientation (Soft Skills)
• Problem-Solving Skills (Hard Skills)
• Communication Skills (Soft Skills)
• Technical Aptitude (Hard Skills)
• Organizational Skills (Hard Skills)
• Attention to Detail (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary:

• Providing the highest levels of service to consumers at all times, in line with department and business expectations
• Investigate and resolve escalated complaints, fully owning the case to full resolution
• Fully own and pro-actively resolve consumer and customer cases
• Use the business feedback tools to gain a true understanding of the consumer and customer journey
• Identify and respond to the needs of consumers
• Proactivity support and aim to continuously drive improvements in the team, department and business with the consumer and customer at the center of all we do
• Actively contribute to individual, team and departmental improvements to ensure customer service is taken to the next level
• Consistently achieve and contribute to individual, team, departmental and business targets and wherever possible to exceed these
• Have a continuous and high-level focus on consumer service
• Build strong working relationships through proactive communication with both internal and external stakeholders with a view to resolving consumer & customer queries
• Take relevant decisions and actions regarding all consumer inquiries, requests and complaints within the business and departmental working practices and processes
• Ensure all inquiries, questions, issues and consumer complaints are always fully owned and resolved whilst applying reasoning over potential costs and liabilities
• Accurately record and process all consumer information on to the Consumer Service CRM System and relevant systems, in line with GDPR regulations

Skills on Resume: 

• Exceptional Customer Service (Soft Skills)
• Complaint Resolution (Hard Skills)
• Proactive Problem-Solving (Soft Skills)
• Consumer Understanding (Hard Skills)
• Needs Identification and Response (Soft Skills)
• Continuous Improvement (Soft Skills)
• Target Achievement (Hard Skills)
• Stakeholder Management (Soft Skills)