Job Summary:

• Manage and maintain the capacity and performance monitoring toolsets 
• Using performance monitoring software to carry out daily checks of services
• Identify and report on any IT resource or database performance issues.
• Capture and process data from multiple data sources to produce the monthly capacity report.
• Assist in the production and publication of capacity planning reports.
• Write macros and scripts to automate reporting processes.
• Work with test teams to analyse Volume and Performance tests.
• Train to become a capacity and performance analyst.

Skills on Resume:

• Toolset Management (Hard Skills)
• Performance Monitoring (Hard Skills)
• Resource Issue Identification (Hard Skills)
• Data Analysis (Hard Skills)
• Capacity Reporting (Hard Skills)
• Script Automation (Hard Skills)
• Testing Analysis (Hard Skills)
• Analyst Training (Soft Skills)

Job Summary:

• Responsible for managing daily volume flows & routing and capacity of TDI shipments
• Critical for DHL to maintain highest level of service to Customers
• Analysing volume flows, shipment routings, country operations effectiveness
• Develop, maintain & manage bagging and routing data in routing guide
• Issue effective instructions (network routing updates) on container and bagging split requirements
• Proactive follow up and reporting on compliance with instructions on a weekly basis
• Communication and coordination of Flight Schedule changes with EU Slots & Scheduling
• Approve and monitor Heavy weight & Oversized shipment through the Network
• Assist in contingency operations planning and implementation in response 
• Abnormal events (e.g. strikes, weather etc.) affecting standard network operations
• Plan holiday contingency schedule and all necessary routing changes and ensure communicated in timely manner

Skills on Resume:

• Volume Management (Hard Skills)
• Service Optimization (Hard Skills)
• Operational Analysis (Hard Skills)
• Data Management (Hard Skills)
• Routing Instruction (Hard Skills)
• Compliance Monitoring (Hard Skills)
• Schedule Coordination (Hard Skills)
• Contingency Planning (Hard Skills)

Job Summary:

• Contribute to annual/quarterly demand and supply plans for the Support and Consulting businesses
• Contribute to the building of a bottom-up view of Demand and Supply Gaps (Red Pockets) with recommendations for gap closure
• Contribute to the deliverables of the Federal Capacity Planning and Management function
• Prepare and publish insights, clarify metrics, resolve disconnects and errors
• Partner with Federal Leaders and business manager to provide commentary
• Deliver Solution Area/Team level business insights on demand and capacity
• Support monthly and adhoc demand & capacity analytics requirements
• Collaborate with diverse set of stakeholders such as across MS Federal in creation and delivery of Federal capacity insights.
• Links to key business objectives for a services delivery organization
• Develop strong, productive relationships with colleagues and management to meet targeted objectives

Skills on Resume:

• Demand Planning (Hard Skills)
• Supply Planning (Hard Skills)
• Gap Analysis (Hard Skills)
• Data Analysis (Hard Skills)
• Stakeholder Collaboration (Hard Skills)
• Business Insights (Hard Skills)
• Analytics Support (Hard Skills)
• Relationship Building (Soft Skills)

Job Summary:

• Analyze, review, forecast and trend complex capacity data
• Monitor capacity on a daily & real time basis, shifting as appropriate 
• Maximize utilization and optimize the flow of technicians daily operations
• Identify scheduling adjustments that support the department in meeting SLAs on a daily, weekly and monthly basis
• Analyze capacity so to assist in forecasting technician work schedules
• Assist in managing service scheduling “days out” report so to consistently maintain acceptable levels of availability.
• Compile and present capacity data to department management
• Communicate pertinent data and information to all levels of management, dispatchers and field technicians.
• Assist department management with various initiatives

Skills on Resume:

• Data Analysis (Hard Skills)
• Real-time Monitoring (Hard Skills)
• Operations Optimization (Hard Skills)
• Scheduling Analysis (Hard Skills)
• Forecasting (Hard Skills)
• Availability Management (Hard Skills)
• Data Presentation (Hard Skills)
• Communication (Soft Skills)

Job Summary:

• Manages and monitors capacity of the components of the IT Infrastructure that make up each Service 
• Ensure that collectively these components have the capacity to support both current and future IT Services to the level demanded by the service level agreements.
• Conducts baseline and trend analysis for the capacity, utilization, and performance of individual IT components and enterprise applications. 
• Recommends required quantities and type of infrastructure to be purchased as well as their proposed placement in order to meet upcoming demand.
• Implements Capacity Management operating model, processes, and procedures to deliver adequate capacity in a timely manner.
• Defines, tracks, and controls IT service capacity on the component level
• Ensure service delivery is ready to meet the demands of capacity at agreed performance levels.
• Hold Demand Management SMEs accountable to ensure that demand forecasting describing the estimated component requirements over established periods is actionable, prioritized, and continually optimized.
• Using Change Management process while working with the IT support teams to ensure implementation of the chosen capacity tuning solutions.
• In collaboration with technical and business SMEs 
• Maintain and update Capacity Management standards, policy, tools, processes, reporting, and RACI to achieve operational excellence.

Skills on Resume:

• Capacity Monitoring (Hard Skills)
• SLA Compliance (Hard Skills)
• Performance Analysis (Hard Skills)
• Infrastructure Planning (Hard Skills)
• Process Implementation (Hard Skills)
• Capacity Tracking (Hard Skills)
• Demand Forecasting (Hard Skills)
• Change Management (Hard Skills)

Job Summary:

• Works with EMEA Engineering and Project Delivery teams to capture current resource allocations and available capacity (both indirect and direct) for all disciplines and respective cost centres
• Obtains and converts EMEA SIOP Sales data, published by EMEA SIOP team on monthly bases to qualified engineering workload
• Organizes and conducts regular reviews with Sales teams across all EMEA markets 
• Validate current SIOP data and capture any deviations, which may significantly affect capacity and resource allocation plans
• Partners with GPE HR in defining and tracking the hiring plans
• Works with Project Staffing Planner(s) to provide heads up on upcoming significant resource demands
• Maintain current engineering resource qualifications register
• Builds workload charts with clearly indicated future demand categories for current projects and new business
• Presents results of capacity/demand analysis and suggested mitigation strategy to Resource Director and Engineering discipline leaders for further validation and approval

Skills on Resume:

• Resource Allocation (Hard Skills)
• Data Conversion (Hard Skills)
• Sales Collaboration (Hard Skills)
• Data Validation (Hard Skills)
• Hiring Coordination (Hard Skills)
• Resource Planning (Hard Skills)
• Qualifications Management (Hard Skills)
• Analysis Presentation (Hard Skills)

Job Summary:

• Leverage data and analytics to manage and optimize customer centered programs, including workforce management, resource scheduling and forecasting staffing needs
• Provide data analysis and insights from multiple sources to provide data comprehensive view of workforce performance
• Become an integral part of a dynamic, fast paced team focused on collaborating across the greater organization to build a customer centered program
• Structure large data sets to uncover key and relevant information
• Create metrics to drive reporting, data analysis, and insights across multiple consumer-focused innovation programs
• Use data and reporting to partner and collaborate across multiple teams
• Ensure decisions are based on data and get things done
• Project manage resource capacity planning across multiple programs to ensure measured success

Skills on Resume:

• Program Optimization (Hard Skills)
• Data Analysis (Hard Skills)
• Team Collaboration (Soft Skills)
• Data Structuring (Hard Skills)
• Metric Development (Hard Skills)
• Cross-team Collaboration (Soft Skills)
• Data-driven Decision Making (Hard Skills)
• Capacity Planning (Hard Skills)

Job Summary:        

• Working with key stakeholders to define and achieve capacity, performance and availability targets
• Monitoring and reporting the utilisation, performance and availability of services and applications against known limits
• Ensuring issues and problems relating to capacity and availability are recorded and tracked to resolution within ServiceNow
• Providing visibility of utilisation and performance through application logs and application data via automation, ETL, analysis and dashboarding
• Ensuring performance and capacity have been adequately considered and tested throughout the SDLC
• Working within a culture of continuous improvement
• Creating and updating procedure guides and knowledge-bases
• Behaving in a professional manner at all times and building professional relationships with colleagues and key stakeholders that will enhance the service provide

Skills on Resume:

• Target Management (Hard Skills)
• Monitoring & Reporting (Hard Skills)
• Issue Tracking (Hard Skills)
• Data Visualization (Hard Skills)
• SDLC Integration (Hard Skills)
• Continuous Improvement (Soft Skills)
• Documentation Updates (Hard Skills)
• Professional Communication (Soft Skills)

Job Summary:

• Identify and define main sources of workload for the Care team, and define measurement approach for volume of workload
• Understand the main operational drivers of workload  
• Define what is stock and what is flow variable and align on workflow approach to resolve customer inquiries 
• Capture and align SLA goals for each workflow 
• Translate workload into FTE/headcount capacity requirements using productivity and utilization assumptions at desired SLA levels
• Build and continuously refine the Care capacity model, incorporating key capacity drivers as we scale 
• Translate headcount requirements into a hiring plan
• Create and maintain a scalable capacity management process working with frontline leadership, training, and recruiting
• Partner with recruiting on implementing and operationalizing the hiring plan
• Support frontline management in creating work schedules that reflect the inflow of work and SLA aspirations 

Skills on Resume:

• Workload Analysis (Hard Skills)
• Operational Understanding (Hard Skills)
• Workflow Management (Hard Skills)
• SLA Alignment (Hard Skills)
• Capacity Planning (Hard Skills)
• Capacity Modeling (Hard Skills)
• Hiring Strategy (Hard Skills)
• Process Optimization (Hard Skills)

Job Summary:

• Use inventory tracking intelligence to monitor and react to varying inventory levels.
• Calculate optimal safety stock at specified hierarchical level to maintain OTFC metric.
• Design, track, and maintain inventory metrics including, but not limited to, inventory turn, OTFC, and aged inventory.
• Analyze, review, and report trends related to both capacity and inventory.
• Lead annual inventory review and determine alternate uses for excess inventory.
• Build relationships with internal stakeholders such as demand planner, operations, transportation and commercial.
• Create, enhance, and implement a five (5) year rough cut capacity plan.
• Build process for reviewing capacity using various timeframes.
• Identify any gaps in resources to meet supply needs and articulate and execute on recovery plan if a gap occurs.
• Create short term capacity plans which will meet business targets and optimizes manufacturing efficiency and cost.

Skills on Resume:

• Inventory Monitoring (Hard Skills)
• Safety Stock Calculation (Hard Skills)
• Metrics Management (Hard Skills)
• Trend Analysis (Hard Skills)
• Inventory Review Leadership (Hard Skills)
• Stakeholder Relations (Soft Skills)
• Capacity Planning (Hard Skills)
• Resource Gap Identification (Hard Skills)

Job Summary:

• Identify areas of opportunity for Operations team to reduce waste and improve how manage cost.
• Build the capabilities for how integrate science/analytics into annual planning processes
• Identify process and system improvement opportunities 
• Monitoring existent metrics, analyzing data and partnering with internal teams
• Design and develop automated reporting solutions to enable stakeholders to manage the business and make effective decisions
• Analyse areas of capacity shortage and report on options for relief or develop capacity agreements
• Communicates EMEA GPE workload, capacity and hiring plans data to Financial Controllers, Global SIOP team
• Participates in specifying, trialling and adoption future capacity planning toolset as chosen by the organization
• Design, collect, and analyze the data that allows to come up with a point of view for how should solve big questions.

Skills on Resume:

• Waste Reduction (Hard Skills)
• Analytics Integration (Hard Skills)
• Process Improvement (Hard Skills)
• Metric Monitoring (Hard Skills)
• Reporting Automation (Hard Skills)
• Capacity Analysis (Hard Skills)
• Data Communication (Hard Skills)
• Toolset Implementation (Hard Skills)