Job Summary:

• Process new online banking and bill pay requests received through the website. 
• Validate customer identity, determine eligibility, and establish and maintain customer access.
• Answer customer questions pertaining to account balances, discrepancies, security and general account use. 
• Research customer discrepancies, correct issues and follow up with customers in a timely fashion.
• Correct errors resulting from the implementation of new accounts.
• Perform account maintenance as directed by retail and loan customers. 
• Reset PIN/debit numbers, transfer funds, and verify account activity.
• Identify customer banking needs and cross-sell other banking products.
• Maintains communication with customers via the phone, written correspondence and e-mails.
• Ability to communicate effectively and clearly, both in verbal and written communication.
• Provide exceptional customer service with each interaction. 
• Exercise good judgment when performing job functions to safeguard the assets of the bank and the customer

Skills on Resume: 

• Attention to Detail (Hard Skills)
• Customer Service (Soft Skills)
• Communication Skills (Soft Skills)
• Problem-Solving Abilities (Soft Skills)
• Technical Proficiency (Hard Skills)
• Cross-Selling Skills (Soft Skills)
• Compliance Knowledge (Hard Skills)
• Organizational Skills (Soft Skills)

Job Summary:

• Answer incoming calls from patients.
• Assists with scheduling patients
• Serves as a resource and provides direction to patients
• Completing call notes and call reports as necessary and updating them in the EHR..
• Assist with patient transportation needs
• Adheres to the policies and procedures of University Clinical Health
• Maintains strict confidentiality of client, company and personnel information
• Demonstrates a strong commitment to the mission and values of the organization
• Adheres to company attendance standards
• Complete review of loss notice and coding as per incident description to ensure an accurate and timely distribution of claim information to the client
• Handle inbound calls while simultaneously managing defined claims workflow action items

Skills on Resume: 

• Excellent Communication Skills (Soft Skills)
• Organization and Scheduling Skills (Hard Skills)
• Customer Service Skills (Soft Skills)
• Attention to Detail (Hard Skills)
• Problem-Solving Abilities (Soft Skills)
• Adherence to Policies and Confidentiality (Hard Skills)
• Commitment to Mission and Values (Soft Skills)
• Time Management Skills (Soft Skills)

Job Summary:

• Receive calls, emails, chats and video calls
• Provide advice and suggestions based on certain policies
• Effectively handle customer inquiries and issues
• Assist other departments as necessary to ensure a great customer experience
• Provide service to customers via telephone and/or electronically
• Demonstrate critical/strategic claim escalation problem-solving skills
• Complete review of loss notice and coding as per incident description to ensure an accurate and timely distribution of claim information to the client
• Handle inbound calls while simultaneously managing defined claims workflow action items
• Assess caller’s needs, clarify information, research any issues, and provide solutions and /or alternatives
• Maintains a positive work environment

Skills on Resume: 

• Communication Skills (Soft Skills)
• Policy Understanding (Hard Skills)
• Customer Service Skills (Soft Skills)
• Interdepartmental Collaboration (Soft Skills)
• Multichannel Service (Hard Skills)
• Problem-Solving Skills (Hard Skills)
• Attention to Detail (Hard Skills)
• Multitasking Abilities (Hard Skills)

Job Summary:

• Ensures adherence to Call Center Policies and Procedures.
• Ensure calls are handled efficiently, accurately, and promptly.
• Assists staff in resolving complaints or escalated calls.
• Coach and mentor staff to achieve optimum performance levels.
• Monitor personnel performance and participate in employee performance reviews.
• Work with the Call Center Manager to analyze call center volume.
• Make recommendations to staffing levels to meet Grade of Service goals.
• Communicate and coordinate with other Supervisors to ensure Call Center performs as a cohesive unit and meets performance goals.
• Assess caller’s needs, clarify information, research any issues, and provide solutions and /or alternatives
• Provide patients with World Class service
• Act in a professional manner and treat patients, co-workers, and leadership with respect at all times

Skills on Resume: 

• Bilingual Communication (Hard Skills)
• Adherence to Policies and Procedures (Hard Skills)
• Efficient Call Handling (Hard Skills)
• Complaint Resolution (Hard Skills)
• Coaching and Mentoring (Soft Skills)
• Performance Monitoring and Evaluation (Soft Skills)
• Data Analysis and Recommendations (Hard Skills)
• Collaboration and Coordination (Soft Skills)

Job Summary:

• Promptly answer all inbound phone calls in a friendly, professional and cheerful manner and according to specifications per client. Training & scripts will be provided.
• Provide top-notch customer service
• Complete all actions required for first call resolution or all necessary proper steps for escalation
• Attend all mandatory meetings, onsite and offsite training
• Assist team members
• Assist with projects such as kits, data entry, stuffing envelopes, etc.
• Read and respond to emails on a daily basis
• Update job knowledge by studying new product descriptions and participating in educational opportunities
• Continuously meet/exceed established KPI’s
• Ability to provide additional hours during high volume periods with possible short notice

Skills on Resume:

• Excellent Phone Etiquette (Soft Skills)
• Customer Service (Soft Skills)
• Problem Solving (Hard Skills)
• Attendance and Participation (Soft Skills)
• Team Player (Soft Skills)
• Project Management (Hard Skills)
• Communication Skills (Soft Skills)
• Continuous Learning (Soft Skills)

Job Summary:

• Maintain knowledge of and adhere to all applicable laws and regulations and policies and procedures.
• Respond to incoming calls from both internal and external customers ensuring excellent customer service.
• Identify customer needs and offer new opportunities to customers by cross-selling or referring to appropriate business lines to deepen customer relationships.
• Explain, promote and enroll customers in self-service products including Touchtone Banking, Debit Cards, Online Banking, Bill Payment and Mobile Banking.
• Provide troubleshooting support for all products including password and security question resets.
• Research, analyze and resolve customer issues
• Determine appropriate resolution
• Manage difficult customer situations and follow up on resolutions to ensure customer satisfaction.
• Assist banking center staff and customers in resolving issues with ATM/Debit card and Online Banking usage to ensure customer satisfaction.
• Provide service to customers via telephone and/or electronically

Skills on Resume: 

• Compliance Knowledge (Hard Skills)
• Customer Service (Soft Skills)
• Communication Skills (Soft Skills)
• Cross-selling Skills (Soft Skills)
• Technical Support (Hard Skills)
• Problem Solving (Soft Skills)
• Conflict Resolution (Soft Skills)
• Teamwork and Collaboration (Soft Skills)