Job Summary:

• Responsible for the compliance of URAC requirements standards.
• Responsible for promoting a team environment among personnel and management.
• Prepares for and participates in client communications, including conference calls and on-site meetings.
• Prepares requirements, specifications, business processes and recommendations.
• Assist to Clients' implementations including meetings, communications, and tests.
• Ensures issues are identified, tracked, reported on and resolved in a timely manner.
• Proactively seeks opportunities to broaden and deepen knowledge base and proficiencies.
• Actively applies feedback received to day-to-day work and strives to improve performance.
• Establish controls to evaluate and measure the organization's efficiency in order to suppress risk.
• Supports all Quality Management Program initiatives.

Skills on Resume: 

• Regulatory Compliance (Hard Skills)
• Team Leadership and Management (Soft Skills)
• Client Communication and Relationship Management (Soft Skills)
• Analytical and Problem-Solving Skills (Hard Skills)
• Project Management (Hard Skills)
• Continuous Learning and Adaptability (Soft Skills)
• Risk Management (Hard Skills)
• Quality Assurance (Hard Skills)

Job Summary:

• Interview, coordinate and hire call center employees
• Train call center employees (SDR / call center / Account Management)
• Monitor call volume forecasting and establish correlation reports for operational performance
• Actively launch and coordinate both sell side and buy side of the platform (product, tech, operations, sales)
• Develop metrics to measure the growth and performance of the team, and provide reports
• Develop and lead end-to-end project plans and ensure on-time delivery of essential Success programs
• Scale the Success team by capitalizing on opportunities for increased efficiency, driving productivity programs
• Responsible for identifying and resolving issues, problems, and concerns with employees.
• Recommend changes to policies and establish procedures and assist in the implementation of process improvements
• Provide direction to staff when complaints are escalated to the management level.

Skills on Resume: 

• Interviewing and Hiring (Hard Skills)
• Training and Development (Hard Skills)
• Monitoring and Reporting (Hard Skills)
• Cross-Functional Coordination (Hard Skills)
• Performance Measurement (Hard Skills)
• Project Management (Hard Skills)
• Efficiency Improvement (Hard Skills)
• Conflict Resolution and Policy Development (Soft Skills)

Job Summary:

• Oversee the daily operations of a contact center team to ensure performance metrics are met.
• Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures.
• Provide assistance and updates to staff regarding these policies and procedures.
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
• Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports.
• Provide the Sr. Manager and Director with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
• Monitor contact center compliance with ISO standards.
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center.
• Monitor and evaluate performance, write performance appraisals and provide corrective actions

Skills on Resume: 

• Leadership (Soft Skills)
• Knowledge Management (Hard Skills)
• Communication (Soft Skills)
• Training and Development (Hard Skills)
• Quality Management (Hard Skills)
• Performance Monitoring and Reporting (Hard Skills)
• Compliance Management (Hard Skills)
• Performance Evaluation and Feedback (Soft Skills)

Job Summary:

• Manage day to day operations of high volume inbound and outbound patient calls
• Hire, train, and evaluate team of Call Center Representatives
• Manage team of Call Center Representatives to schedule patient appointments for multiple offices
• Create and monitor KPIs
• Ensure inbound and outbound calls respond to patient needs in terms of timeliness, care and expectations
• Engage callers to create the highest level patient experience
• Prepare reports and analyze data to ensure efficiency and customer service expectations are met
• Work under stress and achieve daily, weekly, and yearly goals
• Leverage data and insights gathered in the call center to recommend and influence process-improvement opportunities
• Research and recommend creative solutions to strengthen and improve the structure of student communication initiatives

Skills on Resume: 

• Call Center Operations Management (Hard Skills)
• Team Leadership and Development (Soft Skills)
• Appointment Scheduling Management (Hard Skills)
• Key Performance Indicator Management (Hard Skills)
• Customer-centric Approach (Soft Skills)
• Patient Experience Enhancement (Soft Skills)
• Data Analysis and Reporting (Hard Skills)
• Goal-Oriented Work Ethic (Soft Skills)

Job Summary:

• Oversee call center department, including its assets and employees.
• Collaborates with center coordinators daily to ensure calls are being executed.
• Maintains continuous communication with Administration and other patient service representatives and refers to difficult issues immediately.
• Develop and execute call center operational strategies.
• Assist in the identification and implementation of continuous improvement opportunities and customer satisfaction opportunities.
• Recruit, select, orient, and train high performing employees to ensure the very best in customer service.
• Develop in-house training for call centers.
• Lead the staff to provide excellent customer service in all phone interactions.
• Track productivity and call center performance by collecting data and reports.
• Maintains and enhances telephone directories.
• Maintain and develop professional and technical knowledge of call center operations and management.
• Promote an environment amongst staff that includes open communication, collaboration, service excellence, and a team approach.

Skills on Resume: 

• Leadership and Management Skills (Hard Skills)
• Communication Skills (Soft Skills)
• Operational Strategy Development (Hard Skills)
• Continuous Improvement (Hard Skills)
• Recruitment and Training (Hard Skills)
• Training Development (Hard Skills)
• Performance Tracking and Analysis (Hard Skills)
• Technical Knowledge (Hard Skills)

Job Summary:

• Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives.
• Motivates and counsels staff effectively.
• Supports organizational goals and mission.
• Responsible for tracking, entering and submitting the call center’s payroll.
• Influences patient satisfaction ensuring operators are using the assigned telephone script in a professional, courteous and timely manner.
• Ensures calls are answers on or before the third ring.
• Monitors call HOLD time and calls for quality and training purposes.
• Makes certain that patients are not left on hold without needs being assessed.
• Ensures operators are providing patients with accurate practice information. (i.e. Office Hours, address, etc.)
• Have open communication with the Administrator on a daily basis regarding any changes in schedule (for example Physician cancellation, employees out sick, employees on vacation.)
• Responsible for knowledge of Physician and Specialist Schedules.
• Ensures that calls are screened and disseminated all incoming calls to the appropriate personnel/department in a timely fashion and ensures calls are routed properly.

Skills on Resume: 

• Communication Skills (Soft Skills)
• Leadership and Motivation (Soft Skills)
• Attention to Detail (Hard Skills)
• Customer Service Orientation (Soft Skills)
• Efficiency and Time Management (Hard Skills)
• Quality Assurance (Hard Skills)
• Organizational Skills (Hard Skills)
• Problem-Solving Ability (Soft Skills)

Job Summary:

• Ensures phone messages are addressed and properly informed to the appropriate person.
• Sends tasks using Intergy Software to the appropriate individuals.
• Properly communicates any non-functioning telephones.
• Conducts all activities in a professional, polite and courteous manner and abides by company policies and procedures.
• Troubleshooting any patient inquiry or concern and ensuring patient’s expectations are met and able to schedule patient appointments in the system.
• Participates in the Patient Satisfaction Survey Program.
• Responsible that all survey calls are completed for all locations and entered into system.
• Responsible for inviting existing and potential members to events or centers.
• Ensures that all members that are disenrolled are called to attempt to recover members and/or implement corrective action for disenrollments.
• Maintain work area clean and organized work area at all times.
• Complies with HIPAA regulations.
• Maintains confidentiality at all times.
• Recruit, Interview and select employees
• Consult with managers to resolve problems in areas such as equipment performance, output quality or work schedules
• Discuss job performance problems with employees to identify cause of issue and resolution.

Skills on Resume: 

• Phone Message Management (Hard Skills)
• Task Assignment (Hard Skills)
• Telecommunication Maintenance (Hard Skills)
• Professional Communication (Soft Skills)
• Patient Interaction (Soft Skills)
• Patient Satisfaction Management (Hard Skills)
• Member Engagement (Soft Skills)
• Member Retention (Soft Skills)

Job Summary:

• Directly supervise employees in the Customer Service department
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Routinely review staff performance of key metrics and work with staff daily to improve performance
• Conduct quality reviews of staff daily and provide feedback
• Ensure escalated customer issues are addressed promptly and handled properly
• Responsible for performance appraisals, development of staff and reward/coach/counsel employees
• Interview, recommend and hire potential candidates
• Provide ongoing training and support to employees
• Plan, assign and direct daily workloads including special projects
• Manage daily queue and ensure all staff are adhering to schedules including shifts, specialty skills, vacations, meetings and training
• Address concerns and resolve problems
• Demonstrate behaviors that are aligned with the organization’s desired culture and values

Skills on Resume: 

• Leadership and Supervision (Hard Skills)
• Compliance and Legal Knowledge (Hard Skills)
• Performance Management (Hard Skills)
• Quality Assurance (Hard Skills)
• Conflict Resolution (Soft Skills)
• HR Management (Hard Skills)
• Recruitment and Selection (Hard Skills)
• Training and Development (Hard Skills)

Job Summary:

• Manage contact center, leadership over day-to-day operations, report to Head of Sales and Distribution. 
• Regularly reviewing and setting objectives and KPIs of the contact center as a whole and for each team in particular.
• Ensuring the contact center is achieving the desired KPI & service levels, and taking corrective action
• Identifying trends and main reason for complaints and communicating with other teams to improve the product performance to reduce such complaints.
• Review and make changes to headcount and shifts as necessary based on most efficient distribution of resources
• Strategies to improve the processes and efficiency of contact center
• Works with Analytics team to continuously improve the reporting of contact center
• Analyzing data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Taking on other tasks or projects to support the team and call center operations.
• Calculate monthly/quarterly team member bonuses.
• Work with content and training team to refine scripting and train and Q/A employee delivery.
• Ensure a strong understanding and connection to the Chiro One mission, core values and initiatives.

Skills on Resume: 

• Contact Center Management (Hard Skills)
• Leadership (Soft Skills)
• Strategic Planning (Hard Skills)
• Analytical Skills (Hard Skills)
• Communication (Soft Skills)
• Team Collaboration (Soft Skills)
• Adaptability (Soft Skills)
• Alignment with Company Values (Soft Skills)

Job Summary:

• Develop and lead the overall customer experience strategy in collaboration with relevant internal stakeholders
• Drive organizational understanding of customer needs and pain points and identify and apply learnings to drive marketing, brand and operational consistency
• Manage customer feedback platform and survey program including data analysis, insight gathering and program optimization
• Represent customer needs and work with relevant departments to ensure consistent consumer-oriented experiences
• Distribute regular communications to key leadership to highlight changes supporting customer experience objectives
• Manage customer escalation issues including root cause analysis and solutions, track issues and recommend solutions, communicate with partner teams
• Analyze statistics and compile reports to develop related cross functional initiatives
• Manage resources and utilize assets to achieve qualitative and quantitative targets
• Lead, train, guide, and support team of customer support agents
• Assessing new software platforms, creating software implementation and testing plans and management of software systems in conjunction with IT.
• Support monthly patient campaigns and initiatives in collaboration with sales and marketing leadership team.

Skills on Resume: 

• Customer Experience Strategy Development (Hard Skills)
• Customer Needs Analysis (Hard Skills)
• Data Analysis and Insight Generation (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Issue Resolution and Root Cause Analysis (Hard Skills)
• Statistical Analysis and Reporting (Hard Skills)
• Team Leadership and Management (Soft Skills)

Job Summary:

• Lead and train staff on the best ways to convert calls into sales
• Manage and direct inside sales personnel and integrate the customer service team with issues pertaining to customer’s needs
• Maintain supervisory responsibilities in accordance with the organization's policies and applicable
• Responsibilities include safety, interviewing, hiring and training employees
• Planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and solving problems
• Manage the daily and weekly team (CSR's) work schedule, as well as coordinate vacation coverage, while meeting the minimum level of service required to operate the customer service
• Coordinate staffing, training and performance evaluations to develop and improve sales
• Handle the overall direction, coordination, and evaluation of the call center staff
• Continually identifying opportunities to improve existing processes, and training materials, reduce errors, and product returns, and improve the customer’s overall experience with the company
• Pursue continuing job-related education
• Develop call scripts for call center representatives to be successful
• Monitor the performance of staff, review recorded calls and advise them on how to promote sales
• Ensure employees that Individual contributions matter to the company's
• Generate an inbound and outbound call schedule to boost sales
• Answer questions and recommend corrective services to address customer
• Provide communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company-related issues

Skills on Resume: 

• Leadership and Training (Soft Skills)
• Team Management (Hard Skills)
• Supervisory Responsibilities (Hard Skills)
• Performance Management (Hard Skills)
• Scheduling and Coordination (Hard Skills)
• Staff Development and Training (Hard Skills)
• Process Improvement (Hard Skills)
• Communication and Follow-up (Soft Skills)

Job Summary:

• Responsible for the supervision and tracking of daily operational process and procedures, of call center and assures the improvement of quality and efficiency of the department.
• Conduct frequent meetings with the Call Center Representatives to review department goals, service measures, performance, PharmPix changes, updates and clients or pharmacies issues.
• Provide/Complete reports accurately, as requested by the Operation/Clinical Director or President.
• Accurately completes and submits status reports in a timely manner.
• Handle pharmacy service issues that are escalated or complex in nature.
• Assist in coordinating resolution of situations with pharmacies, members or clients as outlined in policies and procedures.
• Provides Operations/Clinical Director or President with performance management, goal setting, coaching and training and development of the Call Center Representatives.
• Build action plans to support any identified performance issue.
• Identify/Document/Manage attendance and performance issues. 
• Responsible for the follow up on each issue.
• Collaborate in the development, review, implementation and compliance of policies and procedures to meet company goals. 

Skills on Resume: 

• Leadership (Soft Skills)
• Communication (Soft Skills)
• Report Writing (Hard Skills)
• Problem Solving (Hard Skills)
• Performance Management (Soft Skills)
• Action Planning (Soft Skills)
• Conflict Resolution (Soft Skills)
• Policy Compliance (Hard Skills)

Job Summary:

• Plan and design a new call center team using knowledge and experience
• Plan and implement a high-quality onboarding experience
• Responsible for onboarding, training, and managing a team of Onboarding Specialists who support new members through initial 90 days of membership
• Monitor team and individual performance
• Create and implement processes to ensure new members receive a best-in-class welcome experience and are set up for future success with a thorough understanding of plan and benefits, as well as collecting 5-star reviews and feedback from members
• Determine long-term goals to maintain member satisfaction and knowledge of plans and benefits
• Coordinate with the Member Care department to enable a smooth transition for customers from the onboarding phase to the account management lifecycle
• Help improve customer onboarding process and increase LTV by identifying efficiency gaps in training, implementation, and support to deliver maximum value from NCD’s products and services
• Utilize strong project management skills to manage many diverse customer workflows and onboarding processes simultaneously
• Maintain a general working knowledge of the Federal Family Educational Rights and Privacy Act (FERPA) and its relevance to call center operations
• Initiate outbound and receive inbound phone calls and send text messages and email
• Remain current on all aspects of the admissions process, academic offerings, and financial aid opportunities of the partners
• Generate weekly, monthly and yearly reports

Skills on Resume: 

• Call Center Management (Hard Skills)
• Onboarding Experience (Hard Skills)
• Team Management (Soft Skills)
• Process Improvement (Hard Skills)
• Customer Satisfaction (Soft Skills)
• Coordination and Collaboration (Soft Skills)
• Project Management (Hard Skills)
• Knowledge and Compliance (Hard Skills)

Job Summary:

• Work cross-functionally with Member Care, Sales, Business Development and Operations to help scale onboarding operations and understand the customers’ needs while driving experience to improve retention
• Complete monthly one on ones with Team Leads and Onboarding Specialists to evaluate performance and identify strengths and areas of opportunity
• Assist with completion of annual performance evaluations
• Audits daily workflow, including calls, chats, emails, and Zendesk ticket history
• Reviews processes and ensures that were handled appropriately
• Conducts quality checks on escalated calls
• Identifies improvement opportunities in call handling and/or processes 
• Provides any necessary follow-up to ensure member satisfaction
• Facilitates team meetings to educate and coach the team on process changes, team notices, and expectations
• Assists with timesheet approvals, monitoring PTO requests and overtime, conducting job interviews, and discipline/termination of employees in accordance with company policy

Skills on Resume: 

• Interdepartmental Collaboration (Soft Skills)
• Performance Evaluation (Soft Skills)
• Human Resources Management (Hard Skills)
• Workflow Management (Hard Skills)
• Process Improvement (Hard Skills)
• Quality Assurance (Hard Skills)
• Training and Development (Soft Skills)
• Problem Solving (Soft Skills)

Job Summary:

• Build the execute the call center strategy through the customer experience for the group level
• Act as the focal person on the contact center integration with other business units
• Coach call center staff through challenging customer service issues
• Develop the service excellence competition and scoring program
• Analyze call enter data and prepare reports for upper management
• Evaluate staff effectiveness and performance annually or on an at-need basis
• Lead team meetings and give presentations to executives
• Develop monthly, quarterly and annual call center goals and action plans
• Prepare work schedules/roster to ensure sufficient coverages
• Create personal and supply budgets for approval

Skills on Resume: 

• Strategic Planning (Hard Skills)
• Cross-Functional Collaboration (Hard Skills)
• Coaching and Mentoring (Soft Skills)
• Program Development (Hard Skills)
• Data Analysis and Reporting (Hard Skills)
• Performance Evaluation (Soft Skills)
• Communication and Presentation (Soft Skills)
• Goal Setting and Planning (Hard Skills)

Job Summary:

• Partner with the management team to align the Customer Service Department policies and systems with business objectives.
• Develop and implement Standard Operating Procedures pertinent to the effective and efficient operation of the Customer Service Department.
• Work with the SVP and Director of Sales to develop and maintain monthly sales reporting.
• Monitor programs and procedures to ensure on-time delivery and customer satisfaction.
• Establish performance standards to meet sales and service goals for the company.
• Coach the Customer Service team to ensure team members are motivated to consistently perform at highest level.
• Seeks new information to stay current with customer service and management procedures, practices, and trends.
• Respond to customer inquiries and problem solving in a professional and effective fashion.
• Ensure all teams have access to current information on the client database by continuously updating
• Collaborate on projects with marketing team to create flyers for realtors along with monthly mailers that positively represent the business
• Conduct calls to real estate agents from a list according to production with a goal of 13 live connections per day and 40 calls per week
• Accurately adhere to the Daily Success Plan including calls and handwritten notes to database, realtors, and referral sources
• Attract more business by posting engaging content to social media channels including Facebook, Instagram, and other appropriate apps and sites

Skills on Resume: 

• Strategic Alignment (Hard Skills)
• SOP Development (Hard Skills)
• Sales Reporting (Hard Skills)
• Program Monitoring (Hard Skills)
• Performance Management (Soft Skills)
• Continuous Learning (Soft Skills)
• Customer Handling (Soft Skills)
• Database Management (Hard Skills)

Job Summary:

• Scheduling agents to meet the demands of foretasted incoming call volumes
• Maintain requisite staffing levels, including interviewing and hiring as necessary to meet projected demands (between 30-50 employees)
• Monitoring attendance, discipline and productivity of ALL (Remote and in Person) call center agents.
• Prepares forecasts of future call volume as well as analyses of current and past call volume
• Manage employee logs to ensure each call center employee is performing adequately, professionally, efficiently to ensure the delivery of world-class customer service
• Effectively communicate process changes or new instructions to the team as appropriate
• Maintain harmonious and effective relations with employees, internal and external clients
• Monitor SLA’s, performance criteria, policies and procedures to improve call center productivity continuously
• Pro-actively seeks ways to improve the internal processes.
• Managing support services provided in all social media accounts in Turkey and abroad,
• Managing NPS processes, ensuring that actions are taken regarding NPS results.

Skills on Resume: 

• Scheduling and Resource Management (Hard Skills)
• Recruitment and Hiring (Hard Skills)
• Performance Management (Hard Skills)
• Forecasting and Analysis (Hard Skills)
• Employee Evaluation and Coaching (Hard Skills)
• Effective Communication (Soft Skills)
• Relationship Management (Soft Skills)
• Performance Metrics Management (Hard Skills)

Job Summary:

• Managing the KPI (target) and performance processes of Call Center Backoffice employees
• Providing regular coaching, training and keeping motivation high for the development of the team and to adopt the goals,
• Ensuring the realization of Call Center KPIs,
• Managing all processes and performance with suppliers such as Outsource Call Center & switchboard company,
• Producing projects to improve the processes for which it is responsible,
• Preparing reports & presentations on all issues for which it is responsible,
• Using actively all checkpoints to keep the service quality at the highest level,
• Coordinating and directing the relevant units in processes affecting the call center,
• Planning to make the inhouse and outsource resources work most efficiently,
• Producing projects that will make a difference by researching and following all sectoral developments related to customer experience channels,
• Adopting the satisfaction of internal and external customers receiving service from the call center,
• Adopting a working and management principle in line with the company's strategy and vision,

Skills on Resume: 

• Performance Management (Hard Skills)
• Coaching and Training (Soft Skills)
• KPI Achievement (Hard Skills)
• Supplier Management (Hard Skills)
• Project Management (Hard Skills)
• Reporting and Presentation (Hard Skills)
• Quality Management (Hard Skills)
• Resource Optimization (Hard Skills)

Job Summary:

• Drive results and performance optimization through specific KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service
• Hire, onboard, train, coach, mentor, motivate and educate CC TMs on an ongoing basis to ensure TMs are meeting weekly, monthly and quarterly goals
• Ensure all TMs follow CCC best practices and identify opportunities for improvement around existing CCC processes, with prompt notification to customers of delayed orders
• Maintain a clear focus on customer needs
• Searching for ways to increase customer satisfaction and delight
• Anticipate and respond to customer needs and problems quickly, knowledgeably, and with concern for situation
• Analyze CCC metrics, prepare and present reports with key insights
• Oversee the maintenance of open orders using tools, technology and reporting for all phone and web-based orders
• Responsible for providing information regarding lost, canceled and delayed orders
• Authorize replacements, returns, refunds, and credits on customer orders
• Escalate issues to other Business Channels/functional areas
• Conduct periodic surveys of customers to ensure quality control
• Responsible for planning, designing and implementing of new initiatives to support future business needs.
• Assist in the development of company programs and procedures for the CCC and other company functions.

Skills on Resume: 

• Performance Management and KPI Mastery (Hard Skills)
• Leadership and Team Development (Soft Skills)
• Process Improvement and Best Practices (Hard Skills)
• Customer-Centric Focus (Soft Skills)
• Rapid Response and Problem Solving (Soft Skills)
• Data Analysis and Reporting (Hard Skills)
• Operational Oversight and Technology Utilization (Hard Skills)
• Strategic Planning and Initiative Implementation (Hard Skills)

Job Summary:

• Manage the Inside Sales Team to consistently hit new patient acquisition targets through effective goal setting, communication, coaching and scorecarding.
• Create effective key performance indicators, reports, scorecards and dashboards to communicate targets, pinpoint performance improvement areas and effectively coach the team to drive results.
• Interview, hire, train, support, and develop all Inside Sales Representatives. 
• Work with the CMO to create inbound and outbound call forecasts and create staffing plans to scale the Inside Sales Team to meet our expanding clinic model.
• Implement quality assurance programs such as side-by-sides, best practice development, audits, etc. 
• Manage ICER compliance to all education, quality, workforce management, customer service, operational standards and KPIs.
• Create an extraordinary patient experience via regularly training team members on new sales techniques as well as working with IT to continuously improve CRM and CCaaS software capabilities.
• Manage operational aspects of the Inside Sales Team including daily inbound and outbound calls, chats, emails and texts to ensure an efficient and timely new patient appointment and confirmation processes are achieved.
• Lead daily and weekly team meetings to provide Key Performance Indicators, progress to goals, guidance on any shifts required to meet targets.
• Proactively identify call center operational efficiencies and patient journey enhancement opportunities.
• Work closely with IT to continuously enhance system performance to support a smooth patient journey, efficient patient acquisition and tracking

Skills on Resume: 

• Leadership and Team Management (Soft Skills)
• Performance Management (Hard Skills)
• Recruitment and Training (Soft Skills)
• Strategic Planning (Hard Skills)
• Quality Assurance (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Sales and CRM Software Proficiency (Hard Skills)
• Operational Efficiency (Hard Skills)