Job Summary:

• Perform customer service functions on incoming client inquiries.
• Enter and verify data into various systems with speed and attention to detail to maintain accurate and up-to-date records of client information.
• Listen to the client's concerns and bring to resolution.
• Review activity on accounts and proactively provide support to clients.
• Complete all special projects and other duties
• Protect company and client information in accordance with company policies and procedures.
• Performing basic customer service management processes
• Managing large amounts of HR related calls
• Maintaining customer service requests in supporting technology
• Processing transactions as defined by Tier 1 model (Basic helpdesk questions and concerns)
• Providing appropriate solutions to customer technical issues
• Escalating Customer Service Requests to Senior Analysts or Tier 2 representatives Minimum Qualifications

Skills on Resume: 

• Data Entry Accuracy and Speed (Hard Skills)
• Active Listening and Problem-Solving (Soft Skills)
• Client Support and Proactivity (Soft Skills)
• Project Management (Soft Skills)
• Confidentiality and Information Security (Hard Skills)
• Customer Service Management (Hard Skills)
• Technical Proficiency (Hard Skills)
• Problem Identification and Escalation (Soft Skills)

Job Summary:

• Daily interactions with internal and external Customers
• Assist Sales with review of deal documentation
• Work with members of the Operations Teams to meet the goals
• Obtain customer payment information for transactions
• Manage Consulting transactions working with customers and suppliers
• Contact Oracle Partners for Invoices and obtain completed set up forms
• Manage End of Term activities for Term and Lease Schedules
• Contact Oracle Funding partners for customer invoices to be entered in to Customer’s billing Portal
• Prepare documentation on line of credit transactions
• Review Contracts to extract data
• Respond to requests of end user customers, funding partners and suppliers
• Understand and adhere to established Business Practices

Skills on Resume: 

• Customer Relationship Management (Soft Skills)
• Document Review and Compliance (Hard Skills)
• Operational Coordination (Soft Skills)
• Financial Transactions Handling (Hard Skills)
• Partner and Supplier Coordination (Soft Skills)
• Billing and Invoicing Management (Hard Skills)
• Contract Analysis (Hard Skills)
• Compliance and Best Practices (Soft Skills)

Job Summary:

• Scheduling appointments for established and new patients
• Gather, enter and verify insurance information
• Enter a reason for visiting i.e. Physical, Pap smear, Pre-Op, Routine visit, follow up etc.
• Schedule the correct amount of time for each appointment
• Provide patients with special instructions if needed for appointments.
• Transfer calls when appropriate to the appropriate staff member
• Document and save messages when appropriate to charts
• Send refill requests and notifications to the designated clinician
• Review and understand the call center handbook
• Explain membership eligibility and conduct transactions
• Provide information about products and services

Skills on Resume: 

• Appointment Scheduling (Hard Skills)
• Insurance Verification (Hard Skills)
• Patient Communication (Soft Skills)
• Call Management (Soft Skills)
• Prescription Management (Hard Skills)
• Customer Service (Soft Skills)
• Data Entry and Documentation (Hard Skills)
• Policy Adherence and Training (Hard Skills)

Job Summary:

• Respond to internet service inquiries, home banking inquiries, and applications
• Input loan applications and online check requests
• Provide account information to members (such as balances, check clearances, deposit verifications, statement information, etc.)
• Savings and loan rate information, and a variety of service information
• Support and facilitate calls for several facilities.
• Daily responsibilities include handling a high volume of calls for multiple facilities/hospitals
• Identify and report unusual or difficult problems to management for correction
• Correctly document and relay patient demographics to on-call physicians
• Screen inquiries by phone, email, and chat and assist with all inquiries
• Provide assistance and technical support
• Conduct follow-up correspondence in an effort to resolve inquiries
• Maintains personal adherence to professional confidentiality standards established within the department and in accordance with legal, ethical, and hospital standards (ex: HIPAA compliance).

Skills on Resume: 

• Customer Service and Communication (Soft Skills)
• Technical Proficiency (Hard Skills)
• Data Entry and Management (Hard Skills)
• Problem-Solving and Escalation (Soft Skills)
• Compliance and Confidentiality (Hard Skills)
• Multitasking and Prioritization (Soft Skills)
• Follow-up and Customer Retention (Soft Skills)

Job Summary:

• Develop and supervise a team of front-line management
• Directing activities for the achievement of company targets and goals.
• Identify, monitor and articulate reporting requirements which include targets, specific data, anticipated outcomes and other key performance indicators.
• Identify, recommend and support the implementation of various programs for the improvement of contact center processes through support of quality and training efforts.
• Prepare, develop and conduct performance evaluations, make employment decisions, set up performance goals and targets for assigned team.
• Lead and drive key initiatives that align with end-state goals by working cross-functionally with internal and external teams.
• Work closely with front-level management, support departments, internal stakeholders and other leaders in support of business needs.
• Partner with HRBP on employee relations issues and employment separations.
• Performs duties professionally and contributes to a positive work environment.
• Promote an employee-centric culture that encourages employee satisfaction and engagement.

Skills on Resume: 

• Leadership and Team Development (Hard Skills)
• Goal Setting and Achievement (Hard Skills)
• Data Analysis and Reporting (Hard Skills)
• Process Improvement (Hard Skills)
• Performance Management (Hard Skills)
• Strategic Leadership (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Employee Relations and Engagement (Soft Skills)

Job Summary:

• Responsible for leading call center supervisors on the performance of call centers and call center employees.
• Manage and approve call center performance through performance monitoring, problem resolution, system audits, and quality assurance measures
• Analyze, plan and execute to build a best-in-class customer experience call center, technology, processes and resources.
• Work with Senior Management to establish appropriate goals that drive the overall business objectives and then report on performance regularly to senior management.
• Establish the right agent-level goals based on KPIs for each type of agent: service, sales, and click-to-chat.
• Motivates and provides direction to supervisors of each team, to ensure that the call center goals are met or exceeded daily and agents are being productive.
• Partners with HR to co-manage all staff issues, including selection, annual reviews, compensation plans, career development and troubleshooting problem areas and recommending corrective/preventative action plans.
• Determines effective staffing levels/schedules and workflow to ensure customer satisfaction while maintaining maximum productivity. 
• Oversees scheduling and forecasting activities across all teams to ensure optimal performance and efficiency.
• Helps to break down silos by maintaining constant and open communication cross-functionally with Operations and the other areas of the Customer Acquisitions team to drive a cohesive, optimal customer experience, and to focus on achieving business objectives as a collective team.
• Develops and monitors the call center’s operating budget with P&L responsibility. 
• Review performance, call volumes, productivity levels, and expenses to ensure call center is operating within budgeted targets.
• Ensuring the call center remains in compliance with all current and future FCC/federal/state/municipality rules, regulations, and laws governing the operations performed at the call center including PCI compliance, SPAM, and privacy rules, (with support from the internal legal/compliance departments).
• Maintains professional and technical knowledge by tracking emerging trends in call center operations management.

Skills on Resume: 

• Leadership and Management (Soft Skills)
• Performance Management (Hard Skills)
• Strategic Planning (Hard Skills)
• Communication Skills (Soft Skills)
• Data Analysis and KPI Management (Hard Skills)
• HR Management (Soft Skills)
• Operational Efficiency (Hard Skills)
• Compliance and Regulatory Knowledge (Hard Skills)