• Understand work requirements and build work breakdown structures, schedules, and level of effort (including labor mix and skillsets) to perform work
• Champion a structured approach to business application solutions
• Fully understand appropriate RFP sections and ensure themes and discriminators address those sections
• Assist with providing compelling, clear, and concise write-ups for staffing, technical, and management volumes
• Support proposal reviews, leading sections and/or volumes, technical writing and editing, and updating proposal libraries
• Communicate necessary document edits and updates with Subject Matter Experts, Technical Writers, and Managers.
• Create white papers, proposals, and briefings demonstrating technical thought leadership in response to customer needs.
• Support capture strategy development through staffing and technical leadership, including the creation and marketing of discriminating value propositions
• Support BD and Operations teams to helps identify, qualify, and pursue opportunities.
• Engaging in business development and capture efforts, leading Solutions development on various types of proposals (IDIQ/BPA/TO).

Skills: Work Breakdown Structure Development, Structured Business Solutions Championing, RFP Understanding and Response, Proposal Development and Writing, Proposal Review and Editing, Collaboration and Communication, Technical Thought Leadership, Capture Strategy Support

• Support the creation of the acceptance criteria with the product owner to ensure we captured the client intent.
• Contribute by collaborating with scrum teams connecting sprint deliverables with roadmap by engaging teams in planning and sprint activities, by facilitating decisions, asking questions, and sharing patterns.
• Provides critical guidance and support from pre-sales through the remainder of the project lifecycle, including process reengineering and integration design
• Manages shared responsibility of Functional and Technical teams during implementation to ensure solutions and modifications are designed with integrity and documentation is adhered to
• Facilitates solution sessions, based on industry best practices as well as identifying and implementing solutions to solve clients' problems
• Ensure the requirements of the new claims-processing requirements are captured by Product Strategy prior to going to development
• Ensuring the functional areas are provided a detailed training when transitioning from the requirements gathering phase to the building phase in DARWIN
• Explore and assess potential solution vendors to integrate into the Smart Building platform.
• Work closely with internal and external customers to iteratively define and clarify needs.
• Translate business requirements into clear functional specifications and works with the development teams to transfer them into technology solutions.
• Help design, document and maintain solutions and system processes.
• Support testing and validate the solution and verify it meets customer requirements.
• Improve monitoring, discover issues and deliver better value to the customer.

Skills: Requirements Analysis, Agile Facilitation, Lifecycle Guidance, Cross-functional Team Leadership, Solution Design and Problem Solving, Training and Transition Management, Vendor Assessment and Integration, Specification and System Documentation

• Leads activities and guides others in identifying new and existing solutions by interviewing customers, analyzing business applications and operations requirements.
• Develops proposals for process automation and data integration opportunities, including performing impact and ROI analysis.
• Leads the design of process automation and data integration solutions and recommends alternatives based on sound value analysis and business judgment. 
• Leads the design and implementation of monitoring and maintenance programs for process automation and data integration solutions.
• Manage backlog and serve as the lead solution analyst/architect for evaluating the completeness of functional requirements before technical design begins.
• Manages and provides oversight of IT Controls specific to services.
• Contribute to the development of IT strategies and translate those strategies into IT initiatives that deliver value-added results.
• Partner with the Data Architecture team to build reports and insights for key workflows.
• Understand stakeholder data and insight needs and align the CF insights strategy to those stakeholders..
• Documenting as-is and to-be processes and data workflows required.

Skills: Solution Analysis and Design, Proposal Development and ROI Analysis, Project Leadership, Requirements Management, IT Controls Management, Strategic IT Development, Data Architecture Collaboration, Stakeholder Engagement and Process Documentation.

• Work with the Business Development team to understand customer needs
• Lead or assist with developing compelling solutions, bringing these solutions forward through white papers, presentations, and proposal responses.
• Develop winning solutions and discriminators through multiple methods including professional recommendations, technical expertise, and SME interviews.
• Conceptualize solutions around key business needs and goals in full awareness of industry trends.
• Interact with SMEs on site, VPs, and C-Staff to ensure quality solutions are produced and communicated.
• Develop and lead the effort to incorporate innovative solutions in support of major capture and proposal efforts
• Balance solutions against cost, schedule, function, quality, and other business considerations.
• Quickly grasp technical client requirements and articulate a matching solution architecture based on portfolio,
• Writing (including RFI/RFP), online or during face-to-face meetings (including presentations, Orals and demo workshops)
• Create winning solutions and discriminators through a strong presales focus involving colleagues from sales, project management and development as well as external partners
• Manage and lead activities that take place during solution ideation, solution design, and solution implementation
• Review business context for solutions to client requirements as well as define the vision and requirements for the solution

Skills: Understanding Customer Needs, Solution Development, Communication Skills, Stakeholder Management, Innovation Integration, Strategic Decision Making, Technical Aptitude, Presales Focus

• Lead business process and technical requirements workshops with client personnel to develop business process/ technical documentation deliverables
• Requires, process maps and key performance indicators for all related processes.
• Part of the Design Authority to manage and lead the Capital Project team of software/solution implementation, systems integration, and business consultants or client IT and business staff.
• Manage and help implement capital projects process for utility customers within the electric, gas and/or water segments using Primavera software as primary tool.
• Provide overall design guidelines for business application and technology integration, performance, reliability, operating and security designs. 
• Support business units in the creation of project business cases.
• Capture business capability and functional requirements, and expected service levels from the client’s business units, along with stated solutions, to create actionable business and IT roadmaps.
• Analyze work papers, reports and special projects
• Identify and interpret technical and numerical information
• Observe and problem-solve operational and technical policy and procedures.
• Gather data from appropriate sources
• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of project goals.

Skills: Facilitation Skills, Process Mapping, Project Management, Primavera Software Proficiency, Design Authority, Business Analysis, Financial Analysis, Analytical Thinking

• Acting independently at client sites.
• Internal and external client partner relationships. 
• Leading contact center solution efforts as we construct broad global and industry relationships with new and existing clients.
• Designing solutions to support responses to client Requests for Proposals, Requests for Information, Requests for Quotes, as well as for constituent-initiated sales efforts.
• Completing studies of client business processes in order to re-design business processes and identify contact center outsourcing opportunities.
• Maintaining up-to-date resources within Conduent
• Utilizing training opportunities, conferences and seminars to enhance functional marketing and subject matter/client expertise.
• Leveraging marketing elated reports and benchmarking information to effectively inform and support sales pursuits and provide consulting to clients.
• Attend trade shows, conferences, etc., to represent Conduent contact center products and solutions.
• Coach other solution architects on the sales support team.
• Proven success in helping to solve client problems and positively impacting performance in a contact center environment
• Take a business outcome and link it to an appropriate contact center need.
• Recommending potential options, (which may include RFIs, RFPs or prototype development), 
• Selecting the most optimal option, and the development of a roadmap for the selected solution.

Skills: Independent Client Site Management, Client Relationship Management, Leadership in Contact Center Solutions, Solution Design Expertise, Business Process Analysis and Redesign, Resource Management and Knowledge Maintenance, Continuous Learning and Development, Market Intelligence and Sales Support

• Consider and plan for all factors in the business environment that impact the performance of a target audience
• Solves complex client problems
• Takes an innovative perspective to identify solutions.
• Demonstrated effectiveness working with sales pursuit teams and operations teams to integrate activities and meet demanding deadlines.
• Performs complex analyses of client business processes, identifying technologies, tools, and alternative practices to reduce client cost.
• Builds knowledge of the client’s organization, processes, and customers.
• Uses best practices and knowledge of business issues to improve service offerings, in collaboration with Conduent operations teams.
• Ability to successfully work in a virtual team environment and use appropriate virtual communications technologies.
• Recognized as an external thought leader within strategic function or discipline.
• Proactively identifies, defines, and provides input on the most complex problems that impact the management and direction of the business.
• Leads multidisciplinary projects or initiatives.

Skills: Strategic Planning, Problem Solving, Innovation, Collaboration, Analytical Skills, Client Relationship Management, Continuous Improvement, Virtual Teamwork

• Develop and execute pre-sales strategies, drive proposal efforts, and provide pre-sales support
• Provide deep expertise in lead qualification, opportunity assessment, opportunity development, and proposal development
• Act as the primary Power Apps SME on Bus Apps client engagements
• Passion for crafting best-in-class sales solutions using Power Platform
• Partner with Bus Apps Industry Leads to craft and build GTM solutions enabled by Power Platform
• Drive collaborating and interlock with Avanade Innovation Studios to enable differentiated experiences for clients
• Learn client's business, organization, systems, challenges, and goals
• Participate in, and lead stakeholder brainstorming, discovery, planning, and design sessions
• Confidently present and articulate the business value of the proposed solution to business managers and executives
• Build prototypes and proofs of concept (POC) to validate technical and solution decisions
• Contribute to continuously improving IP and demoware through creating reusable templates, sharing of knowledge, and building reusable demos
• Work directly with marketing on origination initiatives

Skills: Pre-sales strategy Development, Proposal Development, Lead Qualification and Opportunity Assessment, Power Apps Subject Matter Expertise (SME), Solution Crafting using Power Platform, Collaboration and Interlock, Client Engagement and Understanding, Presentation and Articulation

• Work with business teams primarily focused on Finance but will include, Marketing, Sales, Customer Success, more), Analytics, IT and Product teams to help reach solution architecture decisions to support longer term business goals.
• Collect and model current and target architectures associated with finance organization, and lead business capability mapping.
• Analyze the current architecture to identify weaknesses and opportunities for improvement.
• Translate business and technical requirements into an architecture to achieve business objectives.
• Make recommendations on integration strategies, platforms, and application infrastructure required to efficiently implement a complete solution.
• Design and support the development of technology solutions to meet business needs.
• Guide evaluation, design and analysis of enterprise-wide solutions
• Propose architecture solutions based on business and technology considerations, and suitable alternatives to satisfy customers needs.
• Ensure compliance of solutions to architectural standards and security.
• Act as an advisor on technologies and trends in solutions architecture.
• Advise on a broad range of financial technologies, platforms and vendors.

Skills: Solution Architecture, Business Capability Mapping, Architecture Analysis, Requirement Translation, Integration Strategies, Technology Solution Design, Enterprise-wide Solutions, Advisory Role

• Drive current state assessments, evaluate results, and present findings in a logical and easy-to-understand manner.
• Define future state visions and prioritization of opportunity areas that deliver value across people, process, technology & information
• Perform gap analyses to determine areas that need to be addressed based on current versus future state
• Identify realistic and executable strategies focused on planning and developing roadmaps, communication plans, governance structures and project prioritization for execution
• Lead key business deliverables and ensure that projects are completed and launched on time as planned.
• Develop deep relationships at all levels of organizations and act as a trusted advisor
• Define and work within an agile project governance framework.
• Work with the Business partner to define the product by identifying requirements and thinking critically about what will make it successful
• Write user stories that effectively communicate the Product Owner’s requirements and that are easily consumed by software development teams
• Partner with engineering teams, in particular the Technical Architect and the Technical Program Manager to define and validate the technical approach, strategy, and deliverables for the project.
• Attend and lead meetings, provide project status reporting to management, assist with testing scenarios, and validate results
• Prepare and deliver project status updates to business leadership.

Skills: Strategic Analysis and Presentation, Visionary Planning, Gap Analysis, Strategic Planning and Execution, Project Management, Stakeholder Relationship Management, Agile Project Governance, Requirements Definition and User Story Writing

• Experience as a Project, Product or Program Manager in the technology space.
• Good product sense and understanding of technology product development life cycle.
• Self-starter with highly developed curiosity and problem-solving skills
• Has experience working in/on an agile transformation role/team and ability to articulate agile operating principles to others
• Has managed mid-size to large, complex projects (in terms of scope risk, integrations, etc.)
• Has proactively resolved problems within and between project teams
• Proven track record of prioritizing tasks and organizing workload
• Ability to influence and partner with different levels of the organization to achieve results
• Proven experience operating in a cross-functional environment
• Strong business acumen with an ability to synthesize and analyze data quickly and rely on complicated data in digestible terms
• Experience in all phases of product, software, and testing lifecycles
• Able to serve as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs
• An expert relationship builder able to team effectively with others and establish relationships at all levels internally.
• Skilled at defining and documenting business and functional requirements for ongoing system enhancement initiatives in iterative software development environments
• Strong investigative, analytical, and interpersonal communication skills, with the ability to work independently or as part of a team

Qualifications: BS in Business Administration with 4 years of Experience

• Experience in design and technical leadership of Appian including designing of workflow, data, RPA and application framework model
• Hands on experience with Java development tools, integration solutions including API's and XML and REST protocols, as well as a thorough understanding of relational databases, SQL and web services
• Good understanding of financial institution business processes
• Highly proficient in collaborating with business partners, end-users, and technical team members to deliver high-quality projects
• Hands-on with process discovery, project documentation, technical approach documentation
• Hands-on with the development of Appian applications
• Commitment to the highest ethical standards
• Strong organizational skills and the ability to handle a vast array of information
• Experience leading and managing all Agile ceremonies including sprint planning, review, demo, and stand-up sessions
• Knowledge of a broad range of areas
• Product strategy development, ideation workshops, governance, and efficiency
• Strategic roadmap & execution plans
• Change Management and Organizational Effectiveness
• Business process optimization, sourcing, and vendor strategy
• Able to proactively identify risks, and drive action to mitigate and resolve issues

Qualifications: BA in Business Analysis with 3 years of Experience

• Experience in designing APIs or integration standards
• Experience in financial services development, including account, card, payment, or digital processing
• Experience with API development and tools such as SwaggerHub and Stoplight
• Experience in streaming technologies, such as Kafka
• Use of Jira, Confluence or Azure Dev Ops for collaboration
• Able to communicate complex, technical concepts to non-technical associates and clients
• Ability to establish relationships within all levels of the Company
• Strong interpersonal and consultative skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptional verbal and written communication skills using Microsoft tools, including Visio

Qualifications: BS in Business Management with 2 years of Experience

• Hands-on experience in data analytics and/or IT capacity
• Track record of supporting at least 5 dashboard implementations of high complexity, large scale and global user base
• Analytical mindset to interpret project focus
• Decisive and rational reasoning to create solutions that meet business needs.
• Interpersonal, presentation and communication skills to engage with all levels of Business and IT
• Curious, ambitious, multitasker
• Mentorship capabilities, to guide and inform team members (onshore and offshore) in relevant technologies and reporting
• Familiarity with IT/SAP project methodologies and change control processes
• Strategic thinking with the ability to translate data into meaningful information in report or presentation formats
• Problem-solving skills to drive issues or projects to conclusion
• Working knowledge of utility business, business and/or engineering principles & practices.
• Extensive or advanced knowledge of one or more technical disciplines ranging from Unix, client-server/multi-tier, and/or workstation/PC/Internet/Mobile technologies and systems development.

Qualifications: BA in Business Systems with 4 years of Experience

• Advanced knowledge of SAP ERP/EAM software and working knowledge of Daily Processing support, Business development, and Break/Fix support.
• Working knowledge of project management principles, normally acquired through PMI certification, college-level training and/or equivalent experience.
• Extensive working knowledge of personal computers and/or servers and related software applications such as spreadsheets, word processing, database managers, and presentation and graphic software, etc.
• Advanced knowledge of database management and security concepts and accounting and financial auditing techniques normally acquired through college level courses or equivalent experience. 
• Advanced knowledge for all security administration risk, controls and compliance requirements for the SAP ERP/EAM.
• Working knowledge of functional area policies, procedures, and work processes.
• Working knowledge of ERP/EAM software profiles and security access for programs and reports.
• Working knowledge of ERP/EAM software table structures and functions.
• Working knowledge of ERP/EAM software development standards.
• Working knowledge of the forecast/budget process.
• Advanced knowledge of other related systems that integrate with SAP.
• Extensive knowledge of the principles of information, data and office technology management normally acquired through college-level courses or equivalent experience.

Qualifications: BS in Business Intelligence with 5 years of Experience

• Excellent understanding of application interfacing concepts, basic reporting and database development and support
• Ability to document and execute an integrated test plan and a user acceptance test plan.
• Ability to translate business requirements into technical design and maintain comprehensive functional and technical documentation.
• Ability to comply with, and contribute to, system configuration standards and guidelines.
• Ability to identify system constraints or gaps in business requirements and effectively communicate issues/risks to the project manager in a timely manner.
• Ability to help lead the resolution of moderate to complex defects, issues, and support requests.
• Demonstrated project management skills on technology implementation projects.
• Excellent written, oral, listening, and presentation communication skills. 
• Ability to speak to groups of various sizes and facilitate discussion on work processes. 
• Ability to integrate functional and technical requirements for system modifications.
• Ability to analyze data and situations, develop solutions, and resolve problems with minimal supervision.
• In-depth analytical, computational, organizational, and time-management skills to handle critical tasks in a 24/7 environment.

Qualifications: BA in Business Information Technology with 4 years of Experience

• Supervisory/leadership skills and abilities to work with a variety of individuals occasionally dealing with sensitive, difficult or confrontational issues
• Ability to handle such issues with professionalism by using tact, courtesy, respect and discretion.
• Demonstrated ability to maintain accuracy, confidentiality, and professionalism in a fast paced, demanding work environment. 
• Ability to remain flexible and adapt to rapidly changing priorities.
• Excellent interpersonal skills and the ability to work with a variety of individuals dealing with sensitive, difficult, or confrontational issues.
• Demonstrated leadership, flexible in interpersonal style, and ability to influence and persuade various groups or individuals, frequently dealing with sensitive, difficult or confrontational issues.
• Strong commitment to teamwork and customer service.
• Must have or be able to qualify for a State of Hawaii and HECO driver’s license in order to travel to various field sites to support field services operations, etc.
• Superior ability to design, configure and/or code, test, troubleshoot, and implement programs, stored procedures, forms, reports, interfaces, workflows, batch jobs, etc.
• Advanced knowledge/familiarity with SAP and SAP-related products/technologies such as Finance/Controlling, FERC, Consolidation, OpenText VIM, Material Management, Ariba CLM, Plant Maintenance, Project System, EHSM, Mobility, Payroll, Benefits, Time Management, SuccessFactors, etc. Able to advise on SAP upgrades/rebuilds, and contribute to identifying tasks, issues, and risks. 
• Strong awareness of overall system needs such as performance management, capacity management, availability management, etc.
• Able to employ project/program life-cycle techniques (e.g., SDLC) in managing programming and/or analysis projects for both custom and vendor-supplied software.

Qualifications: BS in Business Process Management with 5 years of Experience

• Ability to design/develop databases within the scope of projects.
• Demonstrated workforce excellence skills related to collaboration, mentoring, learning, sharing, problem-solving and delivering results
• Superior in-depth analytical, conceptual and technical skills to handle various complex projects and programs
• Ability to independently plan, direct and perform work for self and others.
• Experience in ERP/EAM business processes and/or end user functions (Finance, Human Resources, Material Management and Work Management).
• Experience in project development, implementation, monitoring, evaluation and assessment of SAP based business solutions
• Experience in the design, development and enforcement of security access and segregation of duty controls.
• ERP/EAM experience in the utility industry with increasing responsibilities or equivalent experience.
• Extensive programming/support experience in a computing environment (e.g., Unix, Windows, iOS, etc.) using one or more of the languages and techniques employed at the companies.
• Extensive analytical experience in simple to complex systems.
• Ability to mentor and guide the Lead Functional Administrators in work.

Qualifications: BA in Business Analytics with 3 years of Experience

• Experience as a Consultant, project manager or similar
• Experience in external customer-facing roles
• Experience leading data modeling & process design workshops
• Good knowledge of information integration and information logistics
• Good understanding of the modern enterprise system landscape
• Experience presenting to a C-level audience
• Knowledge and experience managing and/or participating in key roles in enterprise systems implementation projects
• Experience working with enterprise software including eCommerce & PIM solutions
• Knowledge about the PIM domain
• Knowledge about DAM-related systems and services
• Knowledge about print production using Adobe InDesign

Qualifications: BS in Business Development with 2 years of Experience

• BPO contact center experience
• Relevant business writing and presentation crafting experience
• Experience in directly interfacing with clients as a credible subject matter expert
• Possess strong business sense to turn research and analytics into actionable recommendations with measurable business or client impact.
• Proven experience managing assigned work through influence without direct control. 
• Action-oriented with an eager willingness to roll up my sleeves, dig into the details, and do whatever it takes to get requests done.
• Research skills to stay at the forefront of the BPO industry
• Excellent knowledge of call center technology and general operations practices
• Exceptional interpersonal skills, flexible, positive thinking, team collaboration
• Clear written and verbal communication skills
• Ability to meet and work directly with company leadership at all levels throughout the company
• Ability to analyze complex problems and develop creative solutions
• Highly motivated and self-driven

Qualifications: BA in Business Technology with 4 years of Experience