BUSINESS DELIVERY MANAGER JOB DESCRIPTION

A Business Delivery Manager turns approved initiatives into measurable outcomes. Where a Business Analyst defines the problem and a Program Manager governs the portfolio, this role owns the execution layer: moving a project from authorized scope through stakeholder sign-off, budget reconciliation, and operational handoff. Most assignments span matrixed organizations where no single team controls all the resources needed, requiring both formal authority over the plan and informal authority over the people. PMP certification and Six Sigma or Lean methodology fluency mark the professional floor here, not a differentiator.

As the Business Delivery Manager, you are accountable for the end-to-end execution of complex, cross-functional initiatives, translating business requirements into detailed project plans, managing milestones and budgets, and delivering measurable results against committed timelines. You operate within a matrixed organizational structure, partnering with product owners, business analysts, and executive sponsors across multiple lines of business to align resources and resolve competing priorities.

Career Impact: Owning delivery across matrixed business units builds the cross-functional credibility and executive visibility that are prerequisites for a Director of PMO or VP of Transformation career path.

Business Impact: Projects managed in this seat directly determine whether process improvement investments translate into operational cost reductions and on-time system deployments for the lines of business depending on them.

Growth Opportunity: Repeated exposure to SAFe Agile, Lean value stream mapping, and change management frameworks accelerates the professional portfolio needed to move into enterprise program governance or organizational effectiveness leadership.

• Lead cross-functional project planning, including scope definition, milestone setting, resource allocation, and budget development across multiple business units.
• Drive project execution by managing workstreams, tracking deliverables against schedule, and resolving risks and issues before they escalate to leadership.
• Develop and maintain project dashboards and status reports to keep executive sponsors, product owners, and operational stakeholders aligned on progress and decisions.
• Facilitate requirements-gathering sessions with business analysts, process owners, and subject matter experts to document current and future state business processes.
• Champion continuous improvement initiatives by applying Six Sigma or Lean techniques to identify root causes, assess process gaps, and implement sustainable solutions.
• Manage change management activities within each project, including stakeholder communication plans, training coordination, and adoption tracking.
• Coordinate cross-divisional team participation, ensuring appropriate business resources are engaged and accountable for their project commitments throughout delivery.
• Support project portfolio governance by escalating risk, managing inter-project dependencies, and contributing to executive-level reporting on delivery performance.

• Bachelor's degree in Business Administration, Finance, or a related field, or equivalent work experience.
• 5 or more years of project management experience, with demonstrated accountability for cross-functional initiative delivery in a matrixed environment.
• Proven ability to develop and manage detailed project plans, including cost, schedule, resource, and risk components across multiple concurrent workstreams.
• Strong stakeholder management capability, with experience engaging business leads, product owners, and executive sponsors at varying levels of organizational seniority.
• Proficiency in process improvement methodologies, including Six Sigma, Lean, or equivalent frameworks applied to operational or systems transformation efforts.
• Demonstrated analytical and problem-solving skills, with the ability to translate complex business requirements into actionable project plans under time constraints.
• PMP Certification from the Project Management Institute, or active progress toward certification with equivalent demonstrable delivery experience.
• Experience with both Waterfall and Agile project delivery approaches, including Scrum ceremonies, sprint planning, or SAFe framework participation.

• Six Sigma Green Belt or Black Belt, or Lean certification applied to a process improvement initiative with documented cost or efficiency outcomes.
• Experience managing post-go-live stabilization phases of enterprise system implementations, including UAT coordination and operational readiness verification.
• Background in a regulated industry domain such as healthcare operations, financial services, or consumer lending, with familiarity with related compliance requirements.
• Advanced degree or MBA with a concentration in operations, technology management, or organizational change.

• Schedule variance, measured as a percentage of milestones delivered on or ahead of committed dates within the managed portfolio.
• Budget adherence rate, tracking actual project spend against approved budget across concurrent delivery workstreams.
• Risk resolution cycle time, measuring days from risk identification to documented mitigation or escalation decision.
• Stakeholder CSAT score on delivery communications, collected at project close from executive sponsors and business leads.
• Process improvement adoption rate, reflecting the percentage of impacted teams applying new workflows 90 days post-implementation.
• Typical tools: Project scheduling (commonly MS Project or equivalent); collaboration and reporting (commonly Microsoft Office Suite, SharePoint).

• Base Salary Range: $95,000 to $130,000 annually, depending on industry and location
• Bonus: Annual performance bonus, typically 8 to 15 percent of base salary
• Equity: Rarely offered; equity participation available primarily at consulting firms or growth-stage companies
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard
• PTO: 15 to 20 days annually, plus standard federal holidays
• Common Perks: Professional development and certification reimbursement (PMP, Six Sigma); hybrid work flexibility

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Successful completion of a background check is a condition of employment for this position. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law. Reasonable accommodations are available to individuals with disabilities throughout the application and employment process upon request. Candidates must be authorized to work in the United States.

The Business Delivery Manager owns cross-functional, strategic project delivery within the IFP PMO organization, establishing complex plans and driving execution to completion across SAFe Agile methodologies. Collaborating with product managers, product owners, and segment stakeholders, this role enables organizational goals by translating high-risk initiatives into documented, approved outcomes.

Key Responsibilities

• Work within a highly matrixed team, establish complex plans, and drive plan execution to completion.
• Develop detailed project plans including cost, schedule, and resource requirements.
• Champion the organization's SAFe Agile project management methodology, tools, and techniques.
• Consult on project planning and management of high-risk, high-impact projects.
• Ensure business requirements are well documented and approved by product owners and business leads.
• Build and support a high-performance culture focusing on employee training, open communication, and individual accountability.

Required Qualifications

• Bachelor's degree in a relevant field with 5 years of project management experience preferred.
• Experience indirectly leading teams in a diverse matrix organization, with prior supervisory experience preferred.
• Demonstrated strong analytical, problem-solving, and change leadership skills.
• Strong business acumen with the ability to quickly come up to speed in new business areas and project types.
• Proficiency in Microsoft Office Suite including PowerPoint, MS Project, and Excel.
• Ability to shift comfortably between desk-level discussions and senior leader report-outs.
• Strong relationship-building, team integration, and results-driven mindset in ambiguous environments.

Embedded within the digital transformation team, the Business Delivery Manager delivers process discovery, roadmap facilitation, and system integration to close performance gaps across the organization. Working closely with business analysts, subject matter experts, and process owners, this role builds dashboards and drives change management to advance adoption of new systems and capabilities.

Core Functions

• Drive digital strategy as an integral part of the digital transformation team.
• Facilitate project meetings and consult with business analysts, subject matter experts, and process owners to identify gaps and improvement opportunities.
• Support business use case definition and drive integration of new systems and capabilities across the organization.
• Influence change to improve performance results, organizational effectiveness, and service quality.
• Develop dashboards to monitor the overall status of the stabilization process and project portfolio.
• Partner with key stakeholders to drive change management and system adoption.
• Collaborate across multiple functions to obtain agreement from all impacted parties on upstream and downstream effects.

Qualifications & Experience

• Bachelor's degree in a relevant field.
• PMP certification and familiarity with Agile methodologies are a plus.
• Business Analyst or Software Developer background highly desired.
• 5 to 8 years of project management experience, preferably in financial services or equipment finance.
• Experience managing post-go-live implementation phases of IT system projects.
• Demonstrated skills in project and program management, portfolio management, and stakeholder management.
• Ability to facilitate process discovery and process mapping sessions, with LEAN value stream experience a plus.
• Proficiency in Microsoft Office Suite, including MS Project, Visio, Excel, and PowerPoint.

Reporting to the Head of Transformation for T&T, the Business Delivery Manager leads the Business Change workstream, incorporating change delivery elements into programmes and tracking benefit realisation against consistent standards. Partnering with stakeholders at all levels, this role shapes organizational outcomes by proactively identifying risks and embedding change management into the full project lifecycle.

Primary Duties

• Take responsibility for delivery of change management within the programme.
• Ensure business benefits are measured, tracked, and consistent benefit realisation standards are applied.
• Monitor and report project and programme change element performance with full integration into the project schedule.
• Establish and maintain strong stakeholder relationships with regular communications and managed expectations.
• Proactively identify risks arising from change activities and ensure they are properly managed within the project context.
• Incorporate change management activities into project lifecycle management activities.
• Develop and implement solutions to problems and identify good practice to adopt and tailor.

Skills & Qualifications

• Broad experience in Business Change Management demonstrated in a professional role within a business or project environment.
• Good knowledge of both project environments and the wider business context.
• Ability to carry out Business Change Management tasks of medium to high complexity and provide guidance in those areas.
• Strong stakeholder management style with ability to engage individuals at all levels.
• Excellent written, verbal, and presentation communication skills.
• Inspirational personality with a collaborative and solutions-focused approach.

Sitting at the intersection of technology consulting and enterprise implementation, the Business Delivery Manager leads successful delivery of D365 projects to Avanade clients by managing people, methodologies, and technologies throughout the project lifecycle. Operating across onshore, offshore, and nearshore workforces, this role builds client satisfaction and organizational efficiency through rigorous governance, change enablement, and consulting practices including facilitation and gap analysis.

Duties

• Lead effective delivery of work to clients, ensuring alignment to Avanade methodologies and client satisfaction.
• Balance scope, schedule, budget, quality, and risks while monitoring and responding to issues throughout the project.
• Develop, implement, and maintain a detailed project work plan, including controls, governance structures, and monitoring for timely, on-budget outcomes.
• Engage and partner with onshore, offshore, and nearshore workforces, including management of service licensing agreements.
• Develop and implement change management and change enablement processes throughout the project duration.
• Conduct detailed analyses and interviews using consulting practices such as facilitation, gap analysis, and workshops to support client service delivery transformation.
• Assist in the sales process by estimating work effort and expenses using standard tools.

Requirements

• Bachelor's degree in Business, technology, or a related field, with an advanced degree or MBA strongly preferred.
• 7 or more years of technology business leadership experience, including solution sales, delivery, and business management, with 5 or more years in a consultancy leadership role.
• Expertise in Dynamics 365, including planning, implementing, and maintaining enterprise solutions across complex teams.
• Experience in business process design, systems configuration, application development, testing, and deployment.
• Strong experience consulting external clients on complex projects in leadership roles.
• Excellence in communicating and presenting complex information to both technical and business partners verbally and in writing.

A key member of the Business Processing Solutions and enterprise teams, the Business Delivery Manager leads cross-divisional project teams to identify business transformation opportunities, develop requirements, and drive timely implementation through cost-benefit analysis and structured project plans. Collaborating across inter-departmental subgroups and senior management, this role delivers process optimization and automation outcomes that support organizational growth.

Functions

• Manage project deliverables and dependencies while providing verbal and written status updates to key stakeholders.
• Execute and control projects by developing milestones, managing workstreams, remediating risks, and monitoring execution against schedule.
• Plan projects by developing milestones and plans, performing resource planning, and communicating commitments to all parties.
• Lead cross-divisional project teams by managing inter-departmental subgroups, preparing presentations for senior management, and providing feedback on participants.
• Drive process optimization and automation by assessing improvement opportunities, implementing changes with impacted stakeholders, and producing executive summary reports.
• Manage business participation by engaging business unit management to ensure appropriate resources are involved and communications are maintained.

Experience & Qualifications

• Bachelor's degree in Business Administration or equivalent, with additional experience substitutable for education.
• PMP certification required.
• 5 or more years of progressive professional experience with at least 3 years in a project management role.
• 3 or more years of healthcare or consumer lending operations experience.
• Demonstrated analytical and problem-solving skills with the ability to translate business needs into workable project plans.
• Strong documentation, presentation, and business acumen with subject matter expertise aligned to the assignment.

Effective project delivery across Finance, accounting, and manufacturing operations depends on the Business Delivery Manager, who coordinates improvement requests, develops detailed work plans and UAT scripts, and serves as the single point of contact for all assigned projects. Based within cross-functional teams spanning Global Operations and IT, this role leads process mapping from current to future state to deliver measurable improvements in quality, schedule adherence, and operational performance.

Accountabilities

• Coordinate all aspects of project development and implementation and serve as the single point of contact for assigned projects.
• Define project scope, develop detailed work plans, schedules, estimates, resource plans, and status reports.
• Perform business process mapping covering current and future state maps within Finance and manufacturing operations areas.
• Manage integration of project team tasks and track deliverables to ensure adherence to quality standards and schedule.
• Gather requirements and support UAT processes for Finance and Operations teams, including generating UAT scripts and training personnel.
• Lead cross-functional teams by coordinating roles and responsibilities and collaborating with technical project managers to incorporate technical tasks into delivery plans.
• Act as main point of contact for Global Operations and IT in support of all Finance and production project requirements.

Technical Qualifications

• Bachelor's degree in Finance, Business Management, or equivalent experience.
• 5 or more years of project management experience in a Finance, accounting, or make-to-order manufacturing environment.
• Experience with actual costing, finance processes, and implementation of IT and business systems.
• Knowledge of project management principles, scheduling, budgeting, process mapping, and recording practices.
• Experience with project management and process mapping tools.

As the Business Delivery Manager, this role acts as a liaison between business functions to remove obstacles, facilitate alignment among process owners, and lead continuous improvement initiatives using Six Sigma and Lean techniques. The organization relies on this work to advance business excellence and growth by translating root cause analyses into actionable project plans that meet productivity, quality, and customer satisfaction objectives.

Activities

• Oversee and manage planning and execution of new and ongoing projects, including scope, milestones, and detailed schedules.
• Report project status covering progress, productivity, risk, and quality metrics while performing cost and benefit analyses.
• Assess project issues and develop resolutions aligned to productivity, quality, and customer satisfaction objectives.
• Plan, perform, and implement continuous improvement initiatives using Six Sigma and Lean techniques to address root cause performance gaps.
• Facilitate working sessions on continuous improvement and cost reduction while partnering with IT to align information systems with business processes.
• Engage team members through shared accountability and inform leadership of necessary changes to project plans as developments arise.

Position Requirements

• Bachelor's degree in a relevant field.
• PMP certification and Six Sigma or Lean certification required.
• 5 or more years of project management experience with demonstrated delivery against deadlines in a global, matrixed environment.
• Experience in a Business Analyst role with direct interaction with business leadership and change initiatives.
• Demonstrated analytical, research, reporting, and problem-solving skills with a structured and disciplined approach.
• Proficiency in Microsoft Project and Microsoft Office applications.
• Strong interpersonal, communication, negotiation, and multitasking skills with the ability to lead by influence and manage uncertainty.

Business Delivery Manager leads delivery of transformation work within the R&S Business, overseeing multiple critical, interdependent project deliveries of varying complexity while managing programme demand, budgets, and resource allocation across competing priorities. The work directly supports adaptive digital transformation by ensuring business oversight, governance, and benefit realisation across all R&S project deliveries in partnership with external suppliers and internal stakeholders.

Strategic Responsibilities

• Drive delivery of transformation work as a key colleague in the R&S Business moving toward a more adaptive digital model.
• Lead multiple critical, interdependent business project deliveries of varying complexity and scope based on emergent transformational needs.
• Ensure business oversight, governance, and benefit realisation across R&S project deliveries.
• Manage business and commercial relationships with external partners and internal stakeholders to ensure successful delivery outcomes.
• Support business planning processes including objectives, reporting, headcount management, and communications in partnership with leadership.
• Monitor programme and project progress against delivery commitments and budgets, identifying and managing inter-dependencies.
• Manage programme demand, budgets, and resource allocation while resolving conflicts and prioritising across competing programmes.
• Escalate key risks, issues, and mitigations to programme and project leadership teams in a proactive and timely manner.

Knowledge, Skills & Abilities

• Relevant professional qualifications such as PRINCE2, Agile, Scrum, PMP, or CAPM, or equivalent demonstrable experience.
• Strong programme and project delivery record including external supplier management and RAID management expertise.
• Experience managing multiple business change projects of at least 6 months in length with budgets exceeding £500k and teams of 5 or more.
• Working knowledge of life and pensions products, financial services regulatory frameworks, and distribution methods.
• Detailed knowledge of project methodologies, including Waterfall and Agile, risk management principles, and project planning techniques.
• Experience with Business Change Management frameworks and demonstrable stakeholder and people management experience.
• Excellent verbal and written communication skills with confidence engaging stakeholders at all levels.