BUSINESS CHANGE MANAGER JOB DESCRIPTION

Managing change means navigating between the people who must adopt a system and the programme that demands they do so quickly. In consulting and technology transformation engagements, that gap is rarely small: SAP S/4HANA rollouts and enterprise platform deployments touch every business function simultaneously, and resistance or low adoption can erode the returns that justified the investment. The Business Change Manager owns the human-adoption layer of these programmes, from impact assessments through benefit realisation. No formal qualification requirement alone closes this role - field credibility earned across Tier 1 clients does.

As the Business Change Manager, you translate complex technology transformation programmes into structured adoption strategies that measurable business benefits follow, ensuring that employee readiness and stakeholder alignment keep pace with programme delivery across multi-site and global engagements. You operate within a cross-functional delivery team spanning programme managers, product owners, and client-side sponsors, with scope that routinely extends across regional or global geographies and multiple concurrent workstreams.

Career Impact: Sustained delivery across large-scale enterprise platform programmes, particularly SAP or comparable ERP transformations, builds the Tier 1 consulting track record that differentiates senior candidates in the organisational change market.

Business Impact: The adoption rates and benefits realisation outcomes you drive determine whether a client's technology investment achieves its projected return, making your work the final accountability layer between programme closure and measurable business value.

Growth Opportunity: Exposure to multi-industry transformation mandates accelerates the path toward Change Lead or Principal Consultant roles, while expanding competency across agile delivery, stakeholder governance, and programme communications strategy.

• Design and implement change management and communications approaches for complex, technology-driven transformation programmes across multi-site client environments.
• Develop tailored change plans covering stakeholder mapping, impact assessments, resistance management, and adoption metrics aligned to programme milestones.
• Lead change impact analysis and business readiness assessments to identify adoption risks before go-live and recommend proportionate interventions.
• Deliver key change artefacts, including communications, training plans, and benefit realisation frameworks, to agreed quality and deadline standards.
• Manage stakeholder relationships from operational teams through C-suite sponsors, maintaining alignment between client expectations and programme objectives.
• Build and coordinate change agent networks within client organisations to extend adoption reach across business teams and geographic locations.
• Integrate change management activities into project plans in close partnership with Programme Managers and Product Owners to ensure sequencing supports readiness milestones.
• Coach programme leaders and client managers on change principles to develop internal capability and reduce dependence on external support over time.

• Bachelor's degree in Business, Technology, or a related field, or equivalent work experience.
• 5 or more years of change management experience on large-scale technology transformation programmes, with at least one global or multi-regional engagement.
• Demonstrated ability to apply structured change management methodologies in agile project environments with diverse technical and non-technical stakeholder groups.
• Proven experience conducting business impact analyses and translating findings into actionable adoption and communications plans.
• Strong written and verbal communication skills, including the ability to develop audience-specific materials for executive, operational, and end-user audiences.
• Ability to manage multiple concurrent workstreams under pressure while maintaining stakeholder trust and delivery quality.
• Experience building and sustaining productive relationships with senior client stakeholders and programme sponsors across cultures and time zones.

• Prosci or equivalent Change Management practitioner certification, demonstrating formal grounding in structured adoption frameworks such as ADKAR.
• Experience delivering change on enterprise platform implementations, particularly SAP ECC, SAP S/4HANA, or Microsoft Dynamics 365 programmes.
• Familiarity with Finance and Controlling business processes within ERP contexts, enabling faster engagement with functional workstreams.
• Prior experience in a management consulting or systems integration firm, with exposure to Tier 1 client environments and fixed-scope programme governance.

• Change adoption rate per workstream, tracked against programme-defined readiness thresholds at go-live.
• Benefit realisation score at 90-day post-go-live review, measuring whether documented programme benefits are being achieved.
• Stakeholder engagement coverage ratio, reflecting the proportion of identified stakeholder groups reached with targeted communications.
• Training completion rate across impacted user populations, measured against planned rollout timelines.
• Resistance incident rate, tracking escalated adoption blockers resolved per programme phase.
• Typical tools: Change management planning (commonly Prosci Portal or equivalent); project collaboration (commonly Microsoft 365, SharePoint, Microsoft Project).

• Base Salary Range: $105,000 to $140,000 annually, depending on seniority and client sector
• Bonus: Performance-based, typically 10% to 15% of base salary
• Equity: Uncommon in consulting; profit-sharing or deferred compensation at senior grades
• Health Benefits: Medical, dental, and vision coverage; employer contribution standard
• PTO: 15 to 20 days annually, plus public holidays; varies by firm policy
• Common Perks: Travel allowances for client-site work, professional certification reimbursement, learning and development budget

Figures are estimates based on general US market benchmarks and may be outdated. Adjust based on location, company size, and seniority level.

Successful completion of a background check is required as a condition of employment for this position. All qualified applicants are considered without regard to race, colour, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law. Applicants requiring a reasonable accommodation to participate in the hiring process should notify the recruiting team at the time of application. Candidates must be authorised to work in the United States.

The Business Change Manager leads large-scale, cross-country transformation programmes from inception to closure, balancing scope, schedule, budget, and benefits while ensuring adherence to the Transformation Framework. Reporting to Programme and Project Managers, this role shapes a high-performing project team and delivers alignment between change initiatives and the Group's broader strategy and values.

Key Responsibilities

• Lead projects or assist Programme Managers and Project Managers to organize and lead projects from inception to closure.
• Establish relationships with key project stakeholders.
• Plan, mobilize, and deliver multiple work streams of large-scale and complex projects, proactively balancing scope, schedule, budget, risks, outcomes, and benefits.
• Ensure adoption and deployment of the Transformation Framework within the project and ensure adherence to regulatory requirements.
• Work closely with key delivery stakeholders to ensure alignment with the wider change portfolio and the Group Strategy, Values, and Behaviours.
• Drive a performance management culture to improve efficiencies and manage underperformance.
• Promote the Group's Values and strategy by creating a positive work environment and fostering teamwork to drive engagement.
• Ensure effective resourcing on the project team, forming a team with the right blend of skills and working relationships.

Required Qualifications

• Project management certifications such as PMP, MSP, PRINCE2, or Agile PM are an advantage.
• Experience of 7 to 10 years on complex projects across countries or regions, with a focus on Business Change and Change Management processes.
• Experience delivering significant change and cooperating with senior stakeholders across different locations.
• Regulatory or Payments experience is a strong advantage, with a solid understanding of banking, financial services, or shared services organisations.
• Experience in project tracking, reporting, and governance.
• Knowledge of MS Office and project management tools.
• Effective financial skills to develop detailed business cases, including investments, benefits, and links to overall business finances.
• Excellent written and verbal communication skills, including running meetings in English over video or teleconference.
• Self-driven with strong problem-solving skills and the ability to work under pressure.

Embedded within the Change Management team, the Business Change Manager delivers structured change programmes that maximise SAP investment value across sales, finance, supply chain, engineering, and human capital functions. Working closely with diverse stakeholders and Tier 1 clients, this role builds change networks and internal capabilities to drive adoption and minimise resistance across large-scale global implementations.

Core Functions

• Help clients maximise the value of their SAP investment with offerings that address key areas: sales, finance, supply chain, engineering, and human capital.
• Work within the Change Management team to ensure programmes and projects meet objectives, increasing employee adoption and usage of systems and technology.
• Provide comprehensive consulting, system integration, and implementation services across multiple SAP applications, products, and technologies.
• Demonstrate a structured change management approach integrated with agile project management, involving high collaboration with diverse stakeholders.
• Develop and manage tailored programme plans for deployment and change to drive adoption and minimise resistance across clients.
• Manage the transition of change to the business by building change networks, internal capabilities, and support models.
• Ensure the interests of Sponsors are met by the project and programme, building and managing Business Benefits Realisation Programmes.

Qualifications & Experience

• Demonstrable experience as a technology Business Change Manager on large-scale transformation programmes for Tier 1 clients, gained within a large consulting company.
• Experience delivering change within large-scale SAP ECC or SAP S/4HANA implementations desirable, including multi-site, regional, and global programmes.
• Proven track record in helping global brands transform their organisations.
• Familiarity with Finance and Controlling processes and solutions.
• Excellent stakeholder management and relationship-building with strong interpersonal skills.
• Ability to demonstrate whole leadership, technical capabilities, business acumen, and global acumen. 

Reporting to programme leaders, the Business Change Manager shapes and executes the Project Change Strategy covering communications, alignment, training, reinforcement, and resistance management across Adobe's field selling technology platform. Partnering with business owners, product managers, and vendors, this role builds adoption of technology changes among broad internal audiences and enables cross-functional teams to understand and embed new solutions.

Primary Duties

• Work with business owners and product managers to understand business processes, employee roles in those processes, and interpret the impact of technology solutions on processes and roles.
• Develop and maintain the Project Change Strategy covering Communications, Alignment, Training, Reinforcement, and Resistance, along with detailed plans.
• Execute programme-level communications for broad audiences.
• Lead Change Agent Strategy and Meetings.
• Author materials for particular interest group meetings, emails, and newsletters to ensure messaging aligns with programme status and brand.
• Provide Change Coaching to programme leaders.
• Align with Product Owners and Service Owners on project business goals and drivers.
• Work with vendors on the overall programme change plan and manage onboarding of new project team members.
• Aggregate, organise, and communicate project information with internal customers and extended teams, converting technical documentation into cohesive user-facing materials.

Skills & Qualifications

• Bachelor's degree in Business or Technology, or 7 years of equivalent practical experience leading organisations through change.
• Strong aptitude for learning new technologies and understanding how they help the business.
• Exceptional verbal and written communication skills.
• Strong attention to detail and the ability to distil complex information to its essentials.
• Self-starter with strong problem-solving skills.
• A positive outlook and the ability to adapt to changing business needs.
• Ability to work as part of a team and act as a subject matter lead to meet results-oriented goals and pre-defined measurement criteria.

Sitting at the intersection of change leadership and programme delivery, the Business Change Manager leads change management activities across large-scale organisational efforts, applying structured methodology to drive adoption speed and benefit realisation through business impact analysis, stakeholder coaching, and communication strategy. Operating across enterprise functions, this role engages senior leaders and contributes to the HMRC Change Network to build sustained change capability throughout the organisation.

Duties

• Take the Change lead role for assigned projects, identifying the size and scope of change and defining the change management approach to deliver expected benefits.
• Recommend the appropriate change team structure and interventions to deliver the expected benefits.
• Apply a structured methodology and lead change management activities to positively affect the speed and extent of adoption, partnering with Project Management resources.
• Identify, assess, and engage with stakeholders, supporting and coaching them to optimise their impact on project outcomes.
• Conduct business impact analysis and design proportionate change interventions, working with impacted groups to assess change readiness.
• Influence and actively participate in the design, development, delivery, and management of a project change communication strategy and support its execution.
• Provide input to and support the design and delivery of training programmes.
• Lead the change management elements of the business case and work with the Benefits Manager to realise those benefits.
• Engage and support senior leaders, coach managers and supervisors to drive enterprise-wide change management methodology and understanding.
• Contribute actively to the HMRC Change Network and the continuous development of change capabilities across the organisation.

Requirements

• Prosci Change Management Practitioner qualification.
• Experience applying Change Management methodologies within large-scale organisational change efforts.
• Business acumen and broad operational understanding, deemed highly credible within the organisation.
• Excellent relationship-building and collaboration skills across functions, with the ability to influence at all levels of seniority.
• Exceptional written and verbal communication skills.
• Strong coaching, influencing, and interpersonal skills, including empathy, active listening, and conflict management.

A key member of the delivery team, the Business Change Manager leads business change strategy and execution across complex digital transformation programmes, delivering change impact assessments, communications, training, and stakeholder mapping for client engagements. Collaborating with client communication leads and managing change analysts, this role drives benefits realisation and ensures business readiness across Microsoft Dynamics 365 and comparable technology implementations.

Functions

• Design and implement change management and communication approaches for complex transformation programmes.
• Deliver key business change artefacts, including change impact assessments, communications, training, and stakeholder mapping.
• Determine and articulate how implementations will affect teams, covering process changes and digital upskilling.
• Identify stakeholder groups and tailor engagement activities to their needs.
• Manage relationships with key business stakeholders and lead business change and training teams across engagements.
• Lead change analysts to deliver change deliverables and highlight business readiness issues such as resourcing conflicts and busy periods.
• Work closely with the client's communication lead to develop and align the programme communications approach.
• Drive and measure benefits to support programme benefits realisation initiatives.

Experience & Qualifications

• Strong experience designing business change strategy within digital transformation programmes.
• Proven record in executing business change, training, and communications.
• Experience in stakeholder management, collating and presenting key messages to all levels of the organisation.
• Experience in managing team members and taking responsibility for key deliverables.
• Ability to work in a logical and structured way in response to ambiguity, and to develop creative and engaging materials that bring business change messages to life.
• Experience delivering business change supported by Microsoft Dynamics 365 solutions is advantageous.

Successful programme outcomes across financial, efficiency, and quality dimensions depend on the Business Change Manager, who leads change impact assessments, stakeholder engagement from operational teams to the C-suite, and adoption of new technologies across complex insurance or equivalent organisations. Based within a multi-function environment, this role applies approved change management approaches and builds industry-wide stakeholder relationships to ensure sustainable rollout of business change initiatives.

Accountabilities

• Conduct effective change impact and readiness assessments and integrate change management activities into project plans.
• Ensure communications are delivered to impacted audiences for the duration of the programme.
• Manage stakeholder relationships from operational teams through to C-suite executives, both internally and externally.
• Collaborate across multiple business areas to measure change effectiveness and operational benefits covering financial, efficiency, and quality outcomes.
• Arrange user testing, training, and reinforcement activities with the organisation's operations to ensure successful outcomes and early identification of issues.
• Use influence and innovation to maximise change adoption and ensure a positive end-user experience, guiding business partners to drive adoption of new technologies and ways of working.
• Manage confidential information with integrity and apply approved change management approaches to ensure solutions are rolled out sustainably.
• Build, develop, and maintain industry-wide stakeholder engagement at all levels, working with internal Project Leads, ExCo members, and managers to develop effective programme communications.

Background & Experience

• Degree-level education or equivalent qualification.
• Change or project management qualification or equivalent experience.
• Experience operating within several Business Change disciplines in complex insurance or equivalent organisations.
• Solid understanding of project management methodologies, with strong planning skills covering dependencies, resourcing, and budgetary constraints.
• Experience of stakeholder management across diverse groups, overcoming resistance and gaining trust, with the ability to identify risks, develop mitigation actions, and agree management approaches with stakeholders.
• Experience writing communication materials for organisation-wide audiences, with strong presentation skills using a range of methods.
• Able to communicate complex concepts in an accessible form, handle ambiguity flexibly, and manage competing priorities in a fast-paced environment.

As the Business Change Manager, this role defines and integrates change management approaches across Delivery Team projects at Arup globally, including change impact assessments, communications, training, benefits mapping, and business readiness assessments. The Delivery team relies on this work to achieve desired business outcomes, advance Arup's digital vision, and build a consistent Business Change framework across a global, matrix engineering environment.

Leadership Responsibilities

• Define the change management approach and change requirements for nominated projects.
• Integrate change management activities into project plans, including change impact assessments, communications and training planning, benefits mapping, stakeholder analysis, and business readiness assessments.
• Build relationships with key business representatives to guide them through stages of change and coach them to act as change advocates.
• Build a change agent network to support delivery of changes across business teams.
• Create and deliver targeted, timely communications in partnership with communications colleagues.
• Ensure a consistent Business Change framework is applied across all Delivery Team projects and provide practical guidance on Business Change activities for projects without a dedicated Business Change Manager.
• Contribute to the newly forming Community of Practice for Change Practitioners across the organisation.

Professional Experience

• Technology, business, or engineering qualification at secondary or tertiary level, with a relevant Change Management practitioner accreditation preferred.
• Experience applying change management methodologies in large-scale, complex organisations.
• Familiarity with project management approaches and lifecycle phases.
• Experience in the Engineering, Architecture, or Construction sector, and in global or matrix environments.
• Experience working on projects using Agile methods or practices.
• Experience with collaborative project management tools, including the Microsoft 365 suite, Microsoft Project, and SharePoint.
• Excellent written and verbal communication skills with technical and non-technical colleagues.
• Ability to present complex information clearly and develop compelling narratives.
• Ability to influence and persuade colleagues at all levels.
• A practical hands-on approach, flexibility across time zones, and a commitment to diversity and equal opportunities.

Business Change Manager translates Change and Transformation Strategies into operational plans, maintaining a firm-wide change impacts document and building stakeholder relationships with Practice Managers, Office Managers, and Directors to ensure all business change initiatives are managed sustainably. The work directly supports the Technology Adoption team on rollout and training plans, delivering robust communications strategies across multiple audiences and business functions within a legal or professional services firm.

Operational Focus

• Translate Change and Transformation Strategies into operational plans.
• Maintain the change impacts document across the firm to cover all Business Change initiatives and people-impacting events, ensuring the level of change across the firm is managed.
• Take accountability for delivery of change management aspects of business projects, building relationships with key stakeholders including Practice Managers, Office Managers, and Directors.
• Provide change and implementation advice and best practice across a range of projects and multiple business functions within the firm.
• Attend business project meetings to ensure change requirements are considered and met.
• Understand behaviour change requirements and ensure communications and implementation plans achieve the end goals.
• Plan and manage change initiatives end to end, including embedding, reviewing, and capturing lessons learned.
• Develop and implement robust communications strategies, drafting detailed communications across multiple audiences, and aligning with the Technology Adoption team on rollout and training plans.

Knowledge, Skills & Abilities

• Change Management qualifications such as PROSCI and project management qualifications are highly desirable.
• At least 3 years of experience in a Business Change role, with previous legal or professional services experience desirable.
• Extensive experience creating communications strategies, with strong written and verbal communication skills.
• Experience working with senior and executive management and managing a small team.
• Proficient in IT, including strong Excel and PowerPoint knowledge.
• Commercially aware, numerate, creative, and highly attentive to detail.
• Strong organisational skills with the ability to prioritise and manage concurrent projects.
• Demonstrate initiative and work under pressure with a self-motivated and assertive approach.

The Business Change Manager oversees the planning, delivery, and embedding of highly complex, organisation-wide change initiatives in the Entertainment sector, coordinating change management support across ICT programmes and collaborating with Project Managers and the ICT Programme Manager to forecast demand and manage concurrent change risks. This role establishes a Community of Practice for Change Management and applies frameworks including PROSCI, ADKAR, and Kotter's 8 Steps to transition the business from programme mode to BAU.

Key Deliverables

• Contribute to the planning pipeline by identifying business initiatives, assisting with release planning and timing, and forecasting demand for change management support in collaboration with Project Managers and the ICT Programme Manager.
• Integrate business change initiatives into the planning process and provide high-level change management resource requirements and budgets.
• Identify, track, and realise costs and benefits that deliver positive business outcomes.
• Lead and coordinate delivery and deployment of change management activities within agreed scope, time, and budget.
• Ensure change impacts on staff, operations, and stakeholders are identified, managed, and reported regularly to relevant governance forums.
• Engage with stakeholders to ensure they are ready, willing, and able to receive and embed change, identifying and managing anticipated resistance.
• Deliver timely change communications and training, proactively managing risks from multiple concurrent changes and the organisation's capacity to absorb them.
• Establish a Community of Practice for Change Management and maintain industry contacts to stay current with developments in change management and sector knowledge.

Education & Experience

• Postgraduate qualifications in Change Management, Business, Psychology, HR, or equivalent industry experience, with 10 or more years of business experience.
• At least 5 years of demonstrated experience managing highly complex change initiatives.
• Proven ability to transition the business from programme mode to BAU.
• Experience in organisation-wide programmes of change.
• Knowledge of Entertainment sector metrics and SDLC and project delivery lifecycles.
• Working knowledge of Change Management frameworks, including PROSCI, Lewin's Change Management Model, ADKAR, and Kotter's 8 Steps.
• Skills in commercial acumen, Agile Transformation, project and programme management.
• Strong influencing skills across all levels of the business.

Embedded within R&D and clinical trial functions, the Business Change Manager develops and executes the system and technology Change Management Plan across a worldwide pharmaceutical supply chain spanning more than 100 countries, covering stakeholder mapping, training, business process impact analysis, and adoption strategy for clinical trial business capabilities. Working closely with IT colleagues, trainers, and super-users, this role produces testing strategies, validation efforts, and train-the-trainer sessions to support the rollout of platforms including eTMF, eConsent, EDC, and eCOA.

Areas of Ownership

• Serve as Subject Matter Expert for change management activities within clinical trial business capabilities, including stakeholder mapping, engagement, training, business process impact analysis, and adoption strategy.
• Support the development, execution, and monitoring of the system and technology Change Management Plan in collaboration with key stakeholders.
• Lead stakeholder engagement meetings to maintain awareness across stakeholder groups around Business Capabilities.
• Partner with R&D functions on implementation and oversight of new and existing platform capabilities, and develop system and reporting requirements for Clinical Trial Business Capabilities with IT colleagues.
• Lead training and communication for stakeholders impacted by change initiatives and deliver train-the-trainer sessions to trainers and super-users.
• Support user acceptance testing of system enhancements, providing SME advice on testing approach, script writing, review, and approval.
• Lead testing and validation efforts for business capabilities, including Operational Qualification and Performance Qualification of systems, and define test strategies and write test cases to support release management.
• Contribute to internal and external continuous improvement initiatives.

Minimum Qualifications

• Bachelor's degree required with an advanced degree preferred.
• 3 to 5 years of direct experience leading clinical trial change management activities, with 1 to 2 years in a project management role.
• Knowledge of GCP and ICH guidelines and experience in computer system validation with GCP requirements.
• Knowledge of Clinical Trial Business Capabilities, including eTMF, eConsent, EDC, Clinical Trial Portals, eCOA, and Clinical Trial Monitoring.
• Experience with Change Management principles for technology systems.
• 3 or more years working on system enhancements, including requirements, user acceptance testing, and rollout of new functionality.
• Strong project management, planning, and analytical skills.
• Ability to respond to regulatory trends, internal audits, and CAPA plans.
• Effective written and verbal communication skills.
• Experience working in a matrix environment and driving innovation.